It's the only place I want to stay when I visit my son at school. Great service, clean, friendly…read morepeople. Love it.

The jetted tub didn't have power to the jets, very weak, so it was like a bath and they did…read moreconstruction right next door on our honeymoon morning at 10am. Price is too hiked for what you get. Also have to use valet parking and it is not included in the price.

This is a wonderful find. We stayed one night and enjoyed a retro chic, comfortable room. It was…read morean easy walk to a variety of restaurants (Osteria DOP is very good) and bars. We felt safe walking our dog around the area in the evening or early morning. The breakfast was hot and delicious. On our two week driving trip, that breakfast was probably the best of all our stays. We met the owner and she was kind and helpful. Next time in Eugene we are staying here

We arrived late afternoon, hot and tired after a long motorcycle ride through the mountains on…read moreforest roads. We were greeted by a friendly interested host who, seeing how hot and tired we were, promptly offered us a beverage. Beer on tap! The best Japanese lager and a glass of white wine was just what we craved. We humped our gear up a short flight of stairs to a room around the corner on the second floor. Beautiful! Clean! Comfortable king bed. Quality engineered hardwood floors, no plastic here. Wood ceilings and pine open closet neatly organized with plush white towels. Thoughtfully appointed room in modern colors that complimented the wood and white linens. All of it, ample space, color coordination (even the old style phone matched the fridge and microwave). But the bathroom was amazing. Beautiful tile work, walls and floor. The plumbing fixtures look like "steam pump" style in brass. Nothing was missed here. Everything matches. Clearly the owner takes great pride in this motel and has gone above and beyond to make their guest's stay remarkable and memorable. Needless to say, we are impressed and so pleased to find this gem. We highly recommend the Timbers Motel. We will return.

Great stay. The room was clean, quiet and comfortable. The location is convenient for shopping,…read morePres Trail and an easy drive to UO. The staff was friendly and helpful as well. As a Hyatt Globalist, this is one of the best Hyatt Places I've stayed at in a long while.

On April 10, our company (5 of us) stopped here in Eugene during a road trip to the Wooden Shoe…read moreTulip Farm and picked this Hyatt expecting the usual reliable quality. Check-in was smooth, and the staff member who greeted us was genuinely pleasant and cool, giving us some extra water and few green bags of goodies (returned the next day), promising to wave the parking fee. That's where the positives ended. After a long drive, we dropped our bags in da rooms and went out for a dinner without inspecting our rooms a bit closely. When we returned later that night and checked the beds with a UV light, we were shocked to find stains on both beds. It was darn disturbing (photos attached)! We went down to the front desk to report it. The night staff told us there was no one available to change the linens and no other rooms available to change at full occupancy. Instead, we were handed a set of sheets and sent back to deal with it ourselves. After 10 PM, exhausted, we had no real choice but to accept it. In the morning, we raised the issue again with the new front desk rep. The replacement sheets were not much better, and despite our complaint, the response was limited to verbal apologies only. We were still charged full price for the night, plus a $20 parking fee for overfilled parking lot that's essentially had open access from the street. This is not the level of cleanliness or service expected from a Hyatt. Do your due diligence and do not assume standards are being met. Check your room carefully before settling in. Breakfast on the other hand was great! Variety of eggs, milks and healthy choices beat other Hyatt locations we stated at the next day in Portland. Loved it, and that what basically got the stars.

The Gordon is in such a great location walking distance to so many yummy restaurants. The rooms…read morewere clean and had nice amenities. The staff was absolutely lovely especially the bartender at Gordon's tavern not only was the food and drinks super yum but he was a great vibe.

Great service, rooms and staff. Location a little rough though…read more Went with a group to Portland and the others had questions on charges on their bills. However, they were quickly removed

Fairly decent hotel. It's clean, has a pool, and the rooms are pretty spacious. A good place to…read morecrash for the night but not the most stunning luxury experience. It is also far enough away from the hubbub of campus, although there is student housing right next door. However, I would say that it's far enough that it doesn't make me feel like I'm smack dab in the middle of the University. Staff are quick and efficient with check in, and quick to respond to inquiries. They also have pretty expansive continental breakfast options and beverage service available for most of the day (coffee, hot water, etc). Overall, can't complain. Is it the best hotel I've ever been to? No, but it is a decent place to rest your head after a long day of travel.

Staff was ready at the desk when I arrived. This building is being renovated, so portions are a bit…read morerough and parking is tight. This room is in pretty good shape. I'm getting on the road early, we will see if I get out before breakfast.

Horrible Experience - All Good Memories Erased I had stayed…read moreat this unique hotel once before and returned with fond memories. While the facilities were admittedly dated, the beautifully maintained grounds and charming atmosphere made it worthwhile. Unfortunately, last night's visit completely destroyed those positive recollections. We checked in around 11 PM and were sent to our assigned room -- a tiny, isolated space in the attic. It was unbearably hot and steamy, with no air conditioning or adequate ventilation, despite the rest of the building being cooled. The conditions were so shocking and unsafe that we turned around immediately, left without staying, and went to find another hotel. When we raised the issue, staff simply suggested using a fan. The only way to have endured the night would have been to sleep with the door wide open to the hallway, which was obviously not a safe or reasonable option. I will never return to this hotel and cannot recommend it to anyone. The lack of basic comfort and guest care is unacceptable.

There's so much I can say that's good about this place. The location is great the outside is…read morelovely. Inside it's a little bit rundown and grandma like. A room is clean but the chairs were not at all comfortable to sit and and read. I enjoyed the glass of wine when we first came everybody was pleasant. Breakfast was also well done but it's hard to give it more than a 3. 5.

We had a wonderful weekend in town for a wedding, very easy to book and very accommodating to us…read morechecking in late (plane got delayed 3hrs ughh) and letting us change to a late check out after a very eventful night. Super well kept and clean and about a 5-10min walk from downtown Eugene.

Very clean, and walking distance to The Barmuda Triangle. Lots of live music and DJs, themed bars,…read moreinteresting decor.

They were so kind helping us get our boxes sent off- We also…read moregot late check out and the front desk was really supportive and helpful! The room was really clean and the area was super convenient to everything we needed to get to.

It's a dorm turned hotel. Very strange. Overpriced dorm room. We have never pulled into a hotel…read morewithout an entrance. Confusing. You need to park in the back in lot, then go through doors to second floor to check into dorm area. Once checked in; sterile and cold dorm like presence. Staff are friendly. Room has work out equipment which may appeal to some. All amenities are cheaply made; the building itself is poor quality. Very IKEA.

The check-in was quick and friendly. The rooms were clean, the bathroom felt spacious, and the…read moreshower had solid water pressure. The bed was comfortable for a good night's sleep and I love the black out shades along small work station I loved the complimentary breakfast--eggs, sausage, pancakes, and oatmeal. The vibe in the hotel was relaxed, and I ended up extending my stay by two days. I'll definitely be back. Great value for what you get.

About 10 years ago, we used to live in Eugene. My wife has family that lives in the area and we…read morecome to visit on a regular basis. Usually, we stay with family. This time we decided to stay in a local hotel. We typically try to stay with the Hilton brand and chose to stay in this Tru location which is convenient to both Interstate 5 and stops in Eugene or Springfield. It is also convenient for those in town for campus related events at the U of O. We booked our stay online and as usual, checked in via the Hilton app. When we arrived, we decided to get keys from the front desk, primarily because our past experiences with using the digital keys to unlock doors has been a miss roughly 10 to 20% of the time. The entry, lobby and outside appears to be well taken care of. We stayed here for a total of five nights. Our experience was quiet, clean and comfortable, everything we look for in a hotel.

Nice, clean rooms well spaced, and all your basic necessities. Staff was kind Hotel Shuttle was on…read moretime, conveniently located around places to eat.

Let's start with the positives…read more Booked a double queen. It was clean. Decent rate. And it's right next to Oregon State police for those who feel it would add to your safe feeling. Shout out Jose- Manager training a new lady. Amazing guy. Front of hotel looks much better than the rest of it Who ever works the night shift 10/28 front desk.. probably shouldn't be in hospitality. I went down... spoke to him, he looks at me and straight ignored me. I was going to go down and get my welcome gift that you usually get when checking in but it was such a turn off.. I just left. The AC in the room reeeks of mold. I hate this with hotels because Mold actually can get you sick. ( should know this). Plus I had my baby with me. They lied to me earlier today about being sold out for tonight. Funny thing is, I worked with Hilton. I know systems are slow to update but the room I did request is still up tonight . It's 11:32pm. ( yes Guest can still check in) however it's somewhat unlikely being that we are out of tourist season in this area. Also room had no body wash. Not a hard fix but just had conditioner and a bottle of shampoo sitting on side of tub. Either way to end this review: 1. Rooms were decently clean. That's what Matters the most. 2. Last night staff I get it. Don't be fake but do realize... attitude within hospitality matters here in America lol. 3. I'm not a slow cookie. I don't like being lied to Hilton. :/. ---- I didn't take pictures this time but photos looked decently accurate. 3 stars is what I would give it. Would I stay again.. probably.