One of the best car buying experiences I have had. Super friendly and helpful team here helped my…read moreson get his first car. The whole process felt comfortable and exactly what we hoped for.

Ryan went the extra mile to obtain a vehicle for my Son. We showed up an hour prior to closing and…read morethey took special care for the purchase of the truck and gave a fair price on the trade in vehicle. Highly recommend this business. Is no pressure and great customer service.

If you are in the market on a new or used vehicle Stephen is the guy right guy for that.read more

Beware, this company is the biggest crook in the state. They kept my car two weeks and did nothing…read moreto it. And charged me $210. It was supposed to be under warranty. Then, wanted to do a tune up for $680. Beware

Recently, a youth in our family purchased a vehicle from Texas Chrysler Jeep Dodge. The salesman…read morewas Jimmy Flores and his manager is Joseph Chavez. When we first began discussions, we felt as though we were being pressed to go with one of their finance companies, despite the fact that we had a pending decision for financing from a local credit union for which we were to receive a final decision the next day. In our view, Jimmy was very keen on us going forward with the purchase prior to the decision from the credit union. The interest rate with their finance company was over 13%, because of the youth's limited credit, despite their very good credit score (over 730). And, as I understand, if the customer accepts financing from one of their finance companies, the dealership gets a kick-back, which is perfectly legal, but knowing that we had another finance potential option that would save the youth thousands of dollars in interest, should have been the focus . The finance rate ended up being just over 5% with the credit union. Despite this fact, overall, we thought we had a good experience and that it was a good purchase. This past Thursday, we had a pretty heavy rainstorm that left behind some notable residual water collection, such as in gutters, which also affected many entrances to many local businesses. I stopped to pick up my mother for a doctor's appointment to get a coffee at a local convenience store, and when I left, I drove through one of those water collection areas. When I did, I heard an odd noise from the front end of the vehicle. When I inspected further, I noticed that the piece of trim on the front of the vehicle, on the underside that covers the front of the engine compartment and is also there for aesthetic purposes, had only two bolts attaching it, which resulted in the piece of trim hanging down almost to the ground on the right and left sides. I ended up securing the piece of trim later, but there is more to come. Looking over the vehicle further this weekend, I also noticed that the wheel well covers that prevent water from entering the engine compartment, etc. were missing on all four wheel wells, which is very concerning because, on the drivers' side front wheel well, that is on the front side of the tire, there is a wire harness that had obviously been being saturated with water. And, I have yet to inspect what other issues may be of concern. Aside from these factors, about a month following us taking delivery of the vehicle, we noticed that the oil change sticker indicated that the vehicle was about 7K miles past the 3K mile oil change. Now, I realize that dealerships are in business to make a profit and that used cars are typically sold "as is." However, a few points: - In this case, I was bringing in a youth who was purchasing their first vehicle. Furthermore, the youth is a college student who also works, and is very focused on being a good steward (as I discussed with Jimmy) of their finances, wanting to make sound financial decisions. - I called Jimmy to inform him regarding the missing wheel well covers, which are not wear and tear parts of the vehicle, or some aesthetic issue, such as dents, scratches, missing floor mats (which were missing as well) but are an essential component of the vehicle that can prevent a potential major problem mechanical and/or electrical issues. His manager refused to correct the issue. Prior to the sale, the dealership touts a thorough inspection of the used vehicles that they intend to place on the lot for purchase. And, many times, dealerships will even go to the extent of taking a loss and not attempt to sell a vehicle if they identify any major issues with the vehicle. During the inspection process, the missing wheel well covers should have been identified and replaced, especially considering that the cost of the wheel well covers, despite their critical importance, is relatively inexpensive to repair. - I also called Jimmy and mentioned the oil change situation. He stated to me on the call that they usually do change the oil if it is needed during the vehicle inspection process. However, his manager denied the request for the single oil change because it was a month or so after the purchase. I do not see the relevance of this rejection because it is their standard procedure to change the oil when they inspect the vehicle before the sale. Also, covering the very minimal cost of an oil change would have fostered goodwill and good service after the sale. All I was asking for was for them to follow their own procedure, although it was after the sale. Look, I understand that we have to do our due diligence before making a purchase. However, the dealership, including its service department, not following its procedures, is just not good business. We will never return to this dealership or recommend them to any of our acquaintances. Texas Chrysler Jeep Dodge, please do better.

buyer beware buyer beware! True statement. I'm very disappointed in their service department. I…read moretook my 2023 Dodge ram longhorn in on December 20 because it was throwing a code. They did an analysis of it and told me it was under warranty and I said an appointment. I was told it would only take a day to fix. I had to cancel the first appointment because of work. I scheduled another appointment a month later on January 20, 2025. It took them four days to diagnose it the second time. I was told they were busy and understaffed several times. They did not return my phone calls whatsoever, even after promising me, they would call me back. In the last eight years, I have spent over $250,000 on vehicles between myself my wife and my family. That stops today. No more repeat customer from me. I will no longer recommend them to any of my many friends, or family! They would not give me a rental, and they are keeping the truck for over two weeks. Please note, they did offer me a one-day rental, but that does me or my family no good. I am highly disappointed with them, and will never use them again! It's already been eight days and I still have not had a reply from them. If I could give them zero stars I would.

The service department worked on our new Grand Cherokee on a Thursday to replace a damaged tire…read more On the following Saturday, we parked in a handicapped space and looked for our placard in the center console as per our usual habit, and it was gone! Some at the dealership had stolen the placard!! My husband immediately called our salesperson to investigate. Sometime later that day, he called us and stated that we must have "misplaced" it!! Absolutely not! We always keep the placard in the center console when it is not in use. So, on Sunday, I sent an email through the company's website to the Service Manager, explaining our dilemma. Someone had stolen that placard and they had a thief working in their service department. I did hear from their "Business Development Coordinator", translation office assistant, who very kindly said she would make sure my email would make it to the Service Manager's desk. After a couple of days and a couple more emails from me, I finally got a call from the Service Manager on Wednesday claiming to have no knowledge of the incident. This was the first time he was hearing about it! Geesh, what a liar! So, now, after all of my emails, I am dealing with thieves AND liars. Couldn't someone just own up to the theft? Apparently not! Couldn't someone just apologize? Apparently not! Needless to say, we won't ever go back to this worthless dealership.

As an update: The reply here was all hot air. Multiple calls never returned. We were shunned and…read morethey refused to look at the car again. We ended up giving the non working car to the bank pretty much right after receiving it. SO now we have a voluntary repossession, and smaller bank payments on a car we could never really use, because the All Star Dodge sold us the lemon. Please do yourself a favor and don't listen to the hot air and empty promises of this company. It's not worth the risk!

Rod greeted us and made us feel like a friend. We test drove two trucks and he worked to find the…read moreone that best fit our needs. He also took the time to work with the GM to get us what we asked for on our trade in. Tri-State Ford really treats you right. Thanks Rod for all your hard work! We love our truck!

Called to set up service at Tri-State Ford. I was transferred to the service department. It rang…read morefor over 2 minutes with no answer so we are gladly taking our service to XIT Ford in Dalhart TX.

Awful place to buy a car, treated as you are disturbing them when you walk in to look at a car.read more

From the owner: Vela's Auto Sales has been in business since 2008 , offering used quality cars . FREE Warranty on…read more specific vehicles . Best Prices in the Area ...... Find us on Facebook : Search : Vela's Auto Sales

This will be the 10th vehicle we have purchased with Cross Pointe Auto. Thank Jose Meraz for…read morelistening and helping with the exact vehicle that meets our needs. We have had a wonderful experience for several years. Our two kids have made their purchase through Cross Pointe. We have moved away from Amarillo, but no matter where we live. We kept coming back. We have been treated VIP with Cross Pointe Auto. There's no need to travel to them. Jose makes sure our new vehicle gets delivered to us. Jose makes sure the car is at tip-top before delivery. We love the new car smell.

This is vehicle #6 from Cross Pointe & we've had nothing but great experiences with this crew. The…read moreguys are always very friendly & helpful, they've gone out of their way to make things work for us. We will be back when we're looking for our next vehicle.

If you haven't found a Ford dealer service department that you can trust go visit the guys at Gene…read moreMesser Ford service. The manager, Ryan and service Associates, Damien, Noah, and Danny were a pleasure to work with, over communicating what was going on through the process and got us back on the road with a smile. A positive attitude goes a long way when you're broken down, and these guys checked all the boxes for us. Thanks guys, Rick & Emily 2021 Bronco

Not doing it again. Gave this business several tries. I'm used to Toyota customer service. Men…read moreat tiny talk desks offer NO information. It's like trying to get 15 year old son to tell you if they have a girlfriend. If you make an appointment it still takes hours for your vehicle to be done. More than quadruple the price on cabin air filters. Not buying a Ford in the future. Only good thing was polite Hispanic gentleman who gave me my keys when 2.5 hour ordeal was over.

Cole, my service advisor, really took care of me and my business! True customer service and safe…read moreadvice is given by Cole and Street Toyota. Highly Recommended!

I want to take a moment and highlight the exceptional customer service I have consistently…read moreexperienced with the staff at Street Toyota. 5-stars, all around.. But, there is one service manager that consistently exceeds expectations: Corey Wagoner. For me, he has established the GOLD STANDARD for service excellence. You probably cannot understand the depth of my appreciation for his attention-to-detail, and his integrity - from these mere written words. But, trust me, this single individual has ensured that I will be a long-time loyal customer of Street Toyota.