Absolutely Amazing! Great service and great sales team! Blessed to my family greatly! Thank you to…read moreHector, Brandon, Leon, And Grizzly !(p.s) Hector doesn't need taco bell

Beware, this company is the biggest crook in the state. They kept my car two weeks and did nothing…read moreto it. And charged me $210. It was supposed to be under warranty. Then, wanted to do a tune up for $680. Beware

I had such and amazing service time with Arthur . We was traveling from Texas back home to Colorado…read moreand our truck decided to brake down on us and they took us as and emergency vehicle service and help us in so many ways . we was blessed with such a professional service from Arthur and we are very thankful for everything he did to get us home and back on the road. I recommend them 100% they when out of there way with helping us out so much . Thank you so much.... and God bless this beautiful souls that help us this last few days !!! we truly appreciate you guys .

Bought brand new truck Ram 2026 it was over cast few days later leaving work I notice dents in my…read morehood got out notice it's hail damage which I'm sure they new about when they sold it now they won't respond do not go there. You can only see it when your level with the hood and light on it. Scammers don't buy a vehicle from them!

This is a 5 star so far so good write up. My wife and I did business over the phone so as of yet…read morewe do not know how it will be in person. From what I can tell you the staff is polite, professional and easy to interact with. We are from San Diego and they had a vehicle that we wanted so we were willing to purchase out of state from their dealership. We had many annoying requests, but from the amount of money we were about to drop I think it was very reasonable. Salvador was very accommodating with our requests! Not once did he complain nor did he argue with us about those requests. He responded promptly and professionally. I'm used to dealing with pushy salesmen, but the staff here work at your pace! Hats off to these guys when it comes to doing business over the phone! Excellent to work with! We arranged a Pre-Purchase Inspection on the vehicle and they're more than happy to work with us on that. So far so good! I'll keep you updated after the 15hr drive when we get there and sign the papers. *7/5 update* Awesome... customer service is amazing. Wash and detailed the car, had a pre purchase inspection done on it. Garaged overnight before I drove home. They really treat you like royalty here. Salvador is the man! Thanks guys!

The service department worked on our new Grand Cherokee on a Thursday to replace a damaged tire…read more On the following Saturday, we parked in a handicapped space and looked for our placard in the center console as per our usual habit, and it was gone! Some at the dealership had stolen the placard!! My husband immediately called our salesperson to investigate. Sometime later that day, he called us and stated that we must have "misplaced" it!! Absolutely not! We always keep the placard in the center console when it is not in use. So, on Sunday, I sent an email through the company's website to the Service Manager, explaining our dilemma. Someone had stolen that placard and they had a thief working in their service department. I did hear from their "Business Development Coordinator", translation office assistant, who very kindly said she would make sure my email would make it to the Service Manager's desk. After a couple of days and a couple more emails from me, I finally got a call from the Service Manager on Wednesday claiming to have no knowledge of the incident. This was the first time he was hearing about it! Geesh, what a liar! So, now, after all of my emails, I am dealing with thieves AND liars. Couldn't someone just own up to the theft? Apparently not! Couldn't someone just apologize? Apparently not! Needless to say, we won't ever go back to this worthless dealership.

Somehow my car decided to die on me driving to Ca. So I had to stay a few days in Amarillo. When I…read morearrived at Ford everyone Especially Delena Kelly were so nice. It was a big job under warranty thank God . But the parts would take a few days. They were kind enough to drive me back Rebecca who drove me is so lovely. And I stayed 2 more days at my hotel. And I was approved for a rental car, even though Enterprise dropped the ball. And spouted out some Corp bs that made it impossible for me to do anything. So no car for me. And I stayed in my hotel since that Friday night. And I was going stir crazy lol. Everyone made sure I didn't have to stay any longer and did what they could to make this very unexpected situation. Less stressful. I am so great-full highly recommend Tri-State Ford .

Rod greeted us and made us feel like a friend. We test drove two trucks and he worked to find the…read moreone that best fit our needs. He also took the time to work with the GM to get us what we asked for on our trade in. Tri-State Ford really treats you right. Thanks Rod for all your hard work! We love our truck!

Awful place to buy a car, treated as you are disturbing them when you walk in to look at a car.read more

From the owner: Vela's Auto Sales has been in business since 2008 , offering used quality cars . FREE Warranty on…read more specific vehicles . Best Prices in the Area ...... Find us on Facebook : Search : Vela's Auto Sales

This will be the 10th vehicle we have purchased with Cross Pointe Auto. Thank Jose Meraz for…read morelistening and helping with the exact vehicle that meets our needs. We have had a wonderful experience for several years. Our two kids have made their purchase through Cross Pointe. We have moved away from Amarillo, but no matter where we live. We kept coming back. We have been treated VIP with Cross Pointe Auto. There's no need to travel to them. Jose makes sure our new vehicle gets delivered to us. Jose makes sure the car is at tip-top before delivery. We love the new car smell.

So I bought a used car from Cross Pointe a little over a year ago. I spent 15,000 in cash for what…read moreI thought was a well-priced used car, with the only issues being a damaged console and a minor oil leak. However, when I went to pick it up, we discovered a rattle, which they told me they would pay to repair and sent me to a Kwik-I-Car. I was there all of ten minutes before the mechanic told me they couldn't do anything about it. The rattle was still there when i took the car to the dealership to get the oil leak fixed, and they told me they would get that fixed as well, no charge. So I sat for three-four days without a car, but thought it was fine. Then a check engine light came on. Que about a week of no car as they fixed all these issues. Then I went to pick it up, and Wallace the sales rep tried to refill the windshield cleaning fluid, only to discover the reservoir was badly damaged. So I have to get that fixed. I thought that was the end of it until today, when i tried to get my car inspected, only to discover that the horn had no wires connecting it to the steering wheel. I literally have been driving a car that is legally unable to pass inspection. I don't know if these guys just don't use good mechanics or are intentionally ignoring things, but being told "it's not like we haven't put any money into it" when i spent 15,000 of my own money doesn't feel great.

If you haven't found a Ford dealer service department that you can trust go visit the guys at Gene…read moreMesser Ford service. The manager, Ryan and service Associates, Damien, Noah, and Danny were a pleasure to work with, over communicating what was going on through the process and got us back on the road with a smile. A positive attitude goes a long way when you're broken down, and these guys checked all the boxes for us. Thanks guys, Rick & Emily 2021 Bronco

Not doing it again. Gave this business several tries. I'm used to Toyota customer service. Men…read moreat tiny talk desks offer NO information. It's like trying to get 15 year old son to tell you if they have a girlfriend. If you make an appointment it still takes hours for your vehicle to be done. More than quadruple the price on cabin air filters. Not buying a Ford in the future. Only good thing was polite Hispanic gentleman who gave me my keys when 2.5 hour ordeal was over.