If you haven't found a Ford dealer service department that you can trust go visit the guys at Gene Messer Ford service. The manager, Ryan and service Associates, Damien, Noah, and Danny were a pleasure to work with, over communicating what was going on through the process and got us back on the road with a smile. A positive attitude goes a long way when you're broken down, and these guys checked all the boxes for us. Thanks guys, Rick & Emily 2021 Bronco read more

Not doing it again. Gave this business several tries. I'm used to Toyota customer service. Men at tiny talk desks offer NO information. It's like trying to get 15 year old son to tell you if they have a girlfriend. If you make an appointment it still takes hours for your vehicle to be done. More than quadruple the price on cabin air filters. Not buying a Ford in the future. Only good thing was polite Hispanic gentleman who gave me my keys when 2.5 hour ordeal was over. read more

Worst Dealership Experience - Stay Away! This is the worst organization I have ever dealt with. I bought a used Toyota Tundra from Gene Messer, and just three days later, I discovered that the entire fuel system was shot. I had to spend over $6,000 to fix it, and even after that, the truck never worked the same. I tried working with the dealership to either help me fix the issue or take the vehicle back, but they refused to assist in any way. At the same time, we traded in my wife's Ford Explorer, which had a large extended warranty. They were supposed to cancel the extended warranty and refund us, but this never happened. I've called and left messages at least eight times, but no one has ever called me back. We have purchased over 15 vehicles from Gene Messer, but after this experience, neither I nor my friends or family will ever go back. If you're thinking about buying from this dealership, FAIR WARNING: they will leave you out to dry once you've made your purchase. Worst dealership in Amarillo--avoid at all costs! read more

Don't trust this dealership. They play shenanigans with MSRP. All the way up to the GM. Run away. read more

Absolutely terrible customer service with zero level of intelligence from the service advisors. Absolutely sick of Ford products and the service centers ability to address anything in a timely manner. That's all. read more

just took my daughter's Bronco Sport in for some recall work and some software updates. Jimmi Juarez took such great care of everything and provided awesome, quick service - I only WISH my Austin dealership experience was half as good as this one was in Amarillo. Thank you, GMF & Jimmi! read more

Contacted the service department to schedule service and secure an appointment which was confirmed by Gene Messer (confirm is attached). Upon arrival to Gene Messer, the service rep was unable to locate the appointment and could not care less. I attempted to work with the rep since snafus do happen but the rep was rude and unprofessional to the point that I soon realized that letting them work on my vehicle was likely a bad decision since the rep made zero effort to address the screw Gene Messer had made. This is the 2nd bad experience I have had at this dealership. The 1st was in 2020: scheduled service with a full explanation of the issue but upon arrival, Gene Messer suddenly realized that a part was req'd and it would take a couple of weeks. Gene Messer has failed twice in a row. Take your business to a different dealer. read more

Gene Messer Amarillo Ford - Service appointment confirm. - Car Dealers Near Me - Amarillo, Texas

Please don't buy it here. I made the mistake and don't want someone else to have my experience. I currently live on Social security and not much at that. I lost my Husband not too long ago. He had a small life insurance and told me he always wanted me to have a good reliable car. Well that didn't happen with Gene Messer Ford. I went there and bought a used car from Gene Messer Ford and got what I thought was a good and nice car and trusted this business with my investment. I spent 15,000 on a car and a few days later I had oil in my driveway under the car. I called my salesman and he said bring it by to have them check it. So I went to the dealer and they said they couldn't find an oil leak. They blatantly Lied to me about not finding an oil leak and oil was all over underneath the car. Some short time later I contacted them and sent a picture of the car leaking. I kept complaining and now 6 months later all communication has stopped. I have tried reaching them and complained only to be ignored. Now I have no car because the motor quit working and I had it for only 6 months. I am out 15,000 because they took advantage of a senior citizen woman with not knowing much about cars except oil is not supposed to come out. I wish I would have read the reviews for this business and Better Business Bureau complaints and Answers. PLEASE DO NOT BUY HERE. Once you walk out the door they don't care at all for the customer. read more

Props to JP and service tech who got me fixed up in under a hour after I was stranded all night. They got me right in, fixed, and back on the road. Highly recommend for customer service. read more

Gene Messer Amarillo Ford - Car Dealers Near Me - Amarillo, Texas

We would not recommend this dealer at all and would tell anyone looking to purchase a car from them read the unanswered complaints on theBetter Business Bureau website. They sold a car to us and we made a complaint right after purchasing about a oil leak and was lied to about motor issues. Do some research before buying here it speaks for itself. Our $15,000 vehicle lasted not even 6 months. The dealer has not addressed our complaint not once. They are not BBB accredited. read more

Total scam. Online they show good prices on ford parts but they cancel after 3 days and don't refund. I've called multiple times, emailed, Facebook messaged, nothing. Pretty sure I am SOL. Avoid at all costs, better off burning your money than trying to do business with these crooks. read more

I ordered a new Maverick. Customer service was wonderful. Everyone is very friendly and kind. It was a great experience. I look forward to working with them in the future. I love my new truck. Go see them read more

Friday, January 15, 2021 This was my 2nd attempt in about 5 weeks to get my car in for an oil change, rotate tires and a couple of warranty issues. The advent of the mobile app for Ford has made things more convenient for the customer and I would assume the dealership as well. I made my appointment through the app and gave a full description of what I needed to happen. I made sure I was several days out with my request so that it would be honored. The first attempt was thwarted by the service manager through a phone call to me less than 24 hours before my appointment. His excuse was that they had been slammed and were under-staffed. I waited a few weeks before making a new appointment, but finally did so on Monday, January 11th on the Ford app. The appointment was scheduled several days out, again so management would have a proper amount of time to insure enough staff for the appointments received and confirmed. I arrived 15 minutes before my scheduled appointment at 8:45 am on Friday, January 15th and proceeded to check in with Tyson Hackler. Mr. Hackler looked up my appointment and read the requested tasks to be performed and promptly informed me that the only portion of my requests that they would be able to perform was the oil change. Certainly important since I was now over my first 10K miles. I, of course, voiced my displeasure with these circumstances. My time is just as important as anyone's at Gene Messer Ford. The warranty issues are on a clock as I continue to put miles on my new vehicle without any answers to my questions. Mr. Hackler spent absolutely NO time with me to discuss how I could get my issues resolved. I will remember this incident when I go to buy my next vehicle. I have purchased 3 cars from Gene Messer, it could be my last. Those who are reading this pay close attention, I rarely take the time to send out these negative reviews, but they finally pushed my last button. Be aware that Gene Messer Ford in Amarillo Texas does NOT have your back. I also recently sent my niece to Gene Messer Ford and gave them the name of my sales guy Todd Nelson. She bought a new Expedition. I have heard nothing from Todd nor have I received any acknowledgement of my referral from the dealership. read more

Seller beware. They have my auto for over a week but have yet to receive payment! Do not deal with them.

After reading the reviews and my experience with the sales department waiting for hours playing there game I finally had to demand my keys and ID back and walk out read more

Scheduled oil change appointment for 7:15 am. They didn't put my truck on the rack until 8. Then took a hour to do the oil change. 2 hours! Service manager just kinda went oh well. read more

Horrible people to do business with. I was f***** the whole way through the buying process not to mention the shady warranty people. Do not do business with them. They have caused nothing but headaches and have cost me valuable time and money. They're not to be trusted and you should take your business elsewhere. read more

After moving to the area and dealing with other Ford Dealerships, my expectations were pretty low when I first drove up to the service bay. I was quickly proven wrong as the service tech greeted me in the service bay....(mind blown). Usually at the other dealerships you have to go hunt down someone and corner them to get service but not here. They were prompt and attentive. They were quick to get all required information from me and let me know a tentative time frame of when to expect my vehicle to be ready. They even gave me a card and a number of who to call if I wanted to check on my car. I believe I have found my Ford dealer. Thanks for the exceptional service guys! read more

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Like all of the others...appointment made, never do they contact me to let me know what is going on. He said "oh yeah I have a note to call you". RIDICULOUS! Had recalls and an oil change. 3 days later I had to call AGAIN and ask if the work was done. Every call I made I was told that they would 'check on that'. I was told by Gary (the assigned service member) that he would call me back in 30 min. So...here it is Saturday...calling AGAIN...no Gary. I'm not even sure that they've done the work. I am taking this pick up to another dealer. read more

I was a little bit skeptical to do business with Gene Messer especially since I don't live in Texas and buying a car without being able to see it in person and test drive it , it was a bit of a challenge until I spoke with Mr. Chris Gabehart! I felt like God sent him to help me out, because the way he took care of my purchase was way above and beyond my satisfaction. Chris is an excellent/exceptional customer service representative. I live in Los Angeles and Chris went above and beyond to make sure my buying experience was excellent; he really did an outstanding customer service up until my car was delivered in Los Angeles. If you are looking to do business with Gene Messer, then look no further. Chris Gabehart is the guy to talk too. Chris, thank you so much for all the help and the experience overall you provided; God bless you ! Patrick! read more

We ordered a Mustang Mach-E through this dealership January 2022. The order was originally expected to be fulfilled April 2022. We also asked the salesman multiple times through the process to contact us if one ever came in sooner than our order. Not only were we never contacted after seeing several of this model on the lot through the months, but our order was sold to another customer without notifying us. We were still receiving notifications from the Ford company that our car was ready and were preparing to finally see/purchase the car we ordered. When questioned, the dealership responded that we didn't want it. At no point in time did we ever communicate that we wanted to cancel our order. When we asked about the deposit we placed for our order, the response given was to the effect of-oh yeah, you can have it back we don't need your money. Apparently, you don't need our business either. read more

Second review After the general manager got involved the repair was taken care of within 5 days which is about how long it should have taken in the first place I appreciate Mr. Bixler's help on this. I will give them one more try. First post Day 52 of my truck being in the shop I talked to the general manager on Thursday and was assured it would be ready by Friday received a message this morning ( Thursday) that my truck was finally ready when I got home from work I drove 45 miles to pick it up when I got there and was signing the paperwork and was reading it there was a comment that I stated the check engine light was on ( which was the original issue the DEF heater was not functioning properly) the comment from the mechanic said there was no light and could not get it to repeat it I asked the new service writer why they didn't fix the DEF heater he said he wasn't aware that there was a problem with it he went and checked to see if there was any code history for that issue couldn't find anything long story short I got plenty of apologies from everyone there but still no truck once again I was reassured by all from the general manager down it would be ready tomorrow lol can't make this stuff up. On the bright side I got a full tank of fuel and they washed it. More to come. read more

If I could give zero stars I would!! First when we purchased our 2018 Yukon we were told it was financed through one company, we bring it home and a few days later we had to go back in and resign paperwork for a different bank to finance! We make our first payment and a few days later had to put it in the shop, we were told to bring it in at 7:30 that morning and when we got there we were told that they were behind and it would be a week before they could look at it! We call a week later and they still hadn't even gotten to it! Long story short they had our Yukon over a month before we got it back getting one excuse after another from Ryan and then to find out that our temp tag expired while they had it and they still had not received our tags! We call and talk to Damian and was told they would have them the end of the week, but in the meantime WE would have to go purchase another set of Temp tags to be able to drive our vehicle until the tags come in!! It is not our responsibility to do this!! They didn't do their job and get our tags that they were responsible for getting!! The service department and sales department have both made us decide to never do business with them again!! read more

Review for SERVICE DEPARTMENT. My 1st review outlined a delay getting my vehicle into a bay and repaired, however the service manager responded and took immediate action to get our RV into a bay and fixed asap. The delay was explained and things moved fast. I got several calls to keep me updated during what was a major repair job, and pickup was quick and easy with no hassles. read more

Really bummed out. I made an appointment and had confirmation email. Got to dealership for my appointment but it wasn't in the computer. Have lots of things to do. Drove over an hour to get here. Now I have an hour and a half wait before my truck is serviced. Not going to recommend this place! My time is valuable! read more

Salsmanship is unnecessary for some of us. Straight answers work best. That's the advice I have for Gene Messer Ford. I came in for simple service on my vehicle that I purchased from them. They have a long wait if you need to get any service done and it's going to take all day. If they would just explain that and be honest and upfront I would keep coming back instead of leaving frustrated and then search for somebody who will shoot me straight. read more

I made an appointment with the Gene Messer Ford Service department for 7:30 am on a Monday. My car was leaking anti freeze. By Tuesday at noon they still had not looked at it. They said it was in the"que" and could not even give me an estimated time . I ended up picking up my call and taking it to Kleinstadt Motors instead. By the end of the day I had an honest assessment of my car troubles and a plan get it fixed! If you want your vehicle serviced, I would NOT recommend Gene Messer Ford of Amarillo!! read more

Out of town buyers beware .. I spoke with a salesman about details on a truck, confirmed it was available and explained that I was from out of town and had a 3-1/2+ hour drive to the dealership .. then when I was fueled, ready and actually driving to the dealership I called and spoke with him again to confirm I was on my way, what time I would arrive and that the truck was still available .. well, about 3-1/4 hrs into my drive he called to say someone was looking at the truck .. I arrived on time and was told the other customer was trying to arrange financing, but struggling .. so I waited and they did arrange financing and sell the truck .. unless you have time and money to waste, please be warned . they were very pleasant, but ... read more

Service staff were exceptional. Wait time was incredibly short. They even have donuts and coffee. Will not take my Ford anywhere else.

Update: Made an appointment for a simple oil change. Show up and told it will take at least a couple hours. Never again. Take your business elsewhere. Seriously don't waste your time. Beware of the service department. Try to get Faith if you can. She deserves 5 stars. Avoid Chris at all costs. Had to subtract several stars due to his "service." Probably the best Ford dealer Amarillo has to offer though. read more

I had asked them about diagnosis on my transmission . They told me that they will call me in 2-3 weeks but never did. When I called them, they asked another 2-3 weeks saying that the transmission technician is busy and an employee called Rudy asked me to check back 2 weeks later. When I called, he did not picked up the phone and also didn't call me back eventhough I left a voicemail. I have 2 ford cars and my previous car was a ford as well. After this experience, I will never buy a ford again. My car still has pretty low mileage and it is under warranty. It seems like they don't make the cars priority that are under warranty because it won't be paid by customer. Very disappointing and very unreliable situation. I recommend people to choose other ford dealers in town. read more

I wish we would have read reviews before taking our Suburban in. We bought it a little over a month ago and within 2 weeks the check engine light came on. Small emissions leak. Changed the gas cap and it went off. It was back on within a week. My husband took it in Monday and was scheduled an appointment. He took it back in yesterday at 8am, the scheduled time. Like all the other reviews we had to call at 5pm because we hadn't heard anything. We were told they hadn't done anything with it but we should hear something this morning. No call. So we call at noon today, nothing, it's still sitting there. We were told that Gary would call us soon. 3:30 no call. I called and spoke to a very helpful girl and she tracked down someone to get an update and promised to call within 15 minutes. Gary finally called back within the 15 minutes the girl promised. Guess what he said? It's not going to be until Monday before we can get to it. Wow! If we hadn't called I doubt we would know. We had such a good experience when buying the car but dealing with the service department has been a nightmare already. The service department seriously lacks customer service. read more

I bought my 2019 F150 a month ago brand new. Spent 65k. Since the day I signed this place has been incompetent on every level. Couldn't get it detailed, couldn't get the leveling kit on it and told me that the reason is bc the service dept hasn't done many. Seriously?? Today I scheduled an oil change for 11:45 and when I arrived was told I needed to leave it with them for the day. Why schedule and appt if that isn't really the time you're going to have the work done. I would NEVER recommend this dealership. For being so large it is embarrassing how inefficient and I competent it operates. read more

After all the problems my son-in-law and daughter have had with their brand new Explorer purchased at Gene Messer, I could never recommend this dealership or a Ford product. Their Explorer has spent more time in the shop than in their driveway. Complete garbage product. read more

This issue was resolved due to the attention of the Service Manager (Rudy Ibarra). He contacted me to discuss my issues, and gave his personal attention to resolving all my issues. Recently returned the truck for "recall" repairs; vehicle issues taken care of very quickly, and to my satisfaction. read more

We had a factory recall on our Explorer. My wife called to schedule an appointment and was told to drop it off the next evening and it'd take 1 day to fix. When she arrived to drop it off the next evening she was told they'd canceled all their appointments due to being so far behind. She was never notified of any cancellation and there was no apology for any confusion or mix up. Pretty poor customer service!!! read more

I bought 5 vehicles here and trusted Gene Messer as my service center for years. I had problems with my truck cutting out. After they sold me a new rear end that didn't correct the problem, they started replacing coils. My emission light came on 500+ miles away from home. I went to a dealership there, and they let know that my spark plugs had never been replaced. My truck has 180k on it, and the spark plugs should be replaced at 100,000. Gene Messer never informed me of this, even as they replaced most of the coils. I spent thousands of dollars at Gene Messer without getting the problem fixed, and the other dealership fixed it for $650. Over the years, they have also not added enough oil and way over-inflated my tires. I will not be back. read more

I have had several issues with Gene Messer Amarillo. I therefore placed a request to take me off their mailing list since I do not want to engage business with them any longer. Despite several attempts (phone call, personal, and written) to stop sending me advertising material they continue to do so and fill my mailbox. It's an ongoing annoyance! read more

Great service department- honest dependable work.

Chris Davenport in the service department went above and beyond in customer service. We broke down with our truck and horse trailer and they accommodated us by getting the truck in right away and fixed right!! Gave us shuttle service to our horse motel and then a rental car at no charge. He was very polite and professional and work was fast so we could get back on the road right away!! Awesome service department, better than the one we have at home. read more