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Cross Pointe Auto

4.0 (8 reviews)
Closed • 8:30 am - 7:00 pm
Updated 3 weeks ago

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3 years ago

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7 years ago

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All Star Dodge Chrysler Jeep - All cam journals are pristine except one.

All Star Dodge Chrysler Jeep

(21 reviews)

The service department worked on our new Grand Cherokee on a Thursday to replace a damaged tire…read more On the following Saturday, we parked in a handicapped space and looked for our placard in the center console as per our usual habit, and it was gone! Some at the dealership had stolen the placard!! My husband immediately called our salesperson to investigate. Sometime later that day, he called us and stated that we must have "misplaced" it!! Absolutely not! We always keep the placard in the center console when it is not in use. So, on Sunday, I sent an email through the company's website to the Service Manager, explaining our dilemma. Someone had stolen that placard and they had a thief working in their service department. I did hear from their "Business Development Coordinator", translation office assistant, who very kindly said she would make sure my email would make it to the Service Manager's desk. After a couple of days and a couple more emails from me, I finally got a call from the Service Manager on Wednesday claiming to have no knowledge of the incident. This was the first time he was hearing about it! Geesh, what a liar! So, now, after all of my emails, I am dealing with thieves AND liars. Couldn't someone just own up to the theft? Apparently not! Couldn't someone just apologize? Apparently not! Needless to say, we won't ever go back to this worthless dealership.

As an update: The reply here was all hot air. Multiple calls never returned. We were shunned and…read morethey refused to look at the car again. We ended up giving the non working car to the bank pretty much right after receiving it. SO now we have a voluntary repossession, and smaller bank payments on a car we could never really use, because the All Star Dodge sold us the lemon. Please do yourself a favor and don't listen to the hot air and empty promises of this company. It's not worth the risk!

Texas Chrysler Jeep Dodge

Texas Chrysler Jeep Dodge

(63 reviews)

Recently, a youth in our family purchased a vehicle from Texas Chrysler Jeep Dodge. The salesman…read morewas Jimmy Flores and his manager is Joseph Chavez. When we first began discussions, we felt as though we were being pressed to go with one of their finance companies, despite the fact that we had a pending decision for financing from a local credit union for which we were to receive a final decision the next day. In our view, Jimmy was very keen on us going forward with the purchase prior to the decision from the credit union. The interest rate with their finance company was over 13%, because of the youth's limited credit, despite their very good credit score (over 730). And, as I understand, if the customer accepts financing from one of their finance companies, the dealership gets a kick-back, which is perfectly legal, but knowing that we had another finance potential option that would save the youth thousands of dollars in interest, should have been the focus . The finance rate ended up being just over 5% with the credit union. Despite this fact, overall, we thought we had a good experience and that it was a good purchase. This past Thursday, we had a pretty heavy rainstorm that left behind some notable residual water collection, such as in gutters, which also affected many entrances to many local businesses. I stopped to pick up my mother for a doctor's appointment to get a coffee at a local convenience store, and when I left, I drove through one of those water collection areas. When I did, I heard an odd noise from the front end of the vehicle. When I inspected further, I noticed that the piece of trim on the front of the vehicle, on the underside that covers the front of the engine compartment and is also there for aesthetic purposes, had only two bolts attaching it, which resulted in the piece of trim hanging down almost to the ground on the right and left sides. I ended up securing the piece of trim later, but there is more to come. Looking over the vehicle further this weekend, I also noticed that the wheel well covers that prevent water from entering the engine compartment, etc. were missing on all four wheel wells, which is very concerning because, on the drivers' side front wheel well, that is on the front side of the tire, there is a wire harness that had obviously been being saturated with water. And, I have yet to inspect what other issues may be of concern. Aside from these factors, about a month following us taking delivery of the vehicle, we noticed that the oil change sticker indicated that the vehicle was about 7K miles past the 3K mile oil change. Now, I realize that dealerships are in business to make a profit and that used cars are typically sold "as is." However, a few points: - In this case, I was bringing in a youth who was purchasing their first vehicle. Furthermore, the youth is a college student who also works, and is very focused on being a good steward (as I discussed with Jimmy) of their finances, wanting to make sound financial decisions. - I called Jimmy to inform him regarding the missing wheel well covers, which are not wear and tear parts of the vehicle, or some aesthetic issue, such as dents, scratches, missing floor mats (which were missing as well) but are an essential component of the vehicle that can prevent a potential major problem mechanical and/or electrical issues. His manager refused to correct the issue. Prior to the sale, the dealership touts a thorough inspection of the used vehicles that they intend to place on the lot for purchase. And, many times, dealerships will even go to the extent of taking a loss and not attempt to sell a vehicle if they identify any major issues with the vehicle. During the inspection process, the missing wheel well covers should have been identified and replaced, especially considering that the cost of the wheel well covers, despite their critical importance, is relatively inexpensive to repair. - I also called Jimmy and mentioned the oil change situation. He stated to me on the call that they usually do change the oil if it is needed during the vehicle inspection process. However, his manager denied the request for the single oil change because it was a month or so after the purchase. I do not see the relevance of this rejection because it is their standard procedure to change the oil when they inspect the vehicle before the sale. Also, covering the very minimal cost of an oil change would have fostered goodwill and good service after the sale. All I was asking for was for them to follow their own procedure, although it was after the sale. Look, I understand that we have to do our due diligence before making a purchase. However, the dealership, including its service department, not following its procedures, is just not good business. We will never return to this dealership or recommend them to any of our acquaintances. Texas Chrysler Jeep Dodge, please do better.

buyer beware buyer beware! True statement. I'm very disappointed in their service department. I…read moretook my 2023 Dodge ram longhorn in on December 20 because it was throwing a code. They did an analysis of it and told me it was under warranty and I said an appointment. I was told it would only take a day to fix. I had to cancel the first appointment because of work. I scheduled another appointment a month later on January 20, 2025. It took them four days to diagnose it the second time. I was told they were busy and understaffed several times. They did not return my phone calls whatsoever, even after promising me, they would call me back. In the last eight years, I have spent over $250,000 on vehicles between myself my wife and my family. That stops today. No more repeat customer from me. I will no longer recommend them to any of my many friends, or family! They would not give me a rental, and they are keeping the truck for over two weeks. Please note, they did offer me a one-day rental, but that does me or my family no good. I am highly disappointed with them, and will never use them again! It's already been eight days and I still have not had a reply from them. If I could give them zero stars I would.

Kia Of Amarillo - Kia of Amarillo-Service

Kia Of Amarillo

(52 reviews)

The worst place ever to buy a car!!! Don't do it! I bought my car in 2019... I bought a 2019 Kia…read moreforte. I was getting my oil changes and everything done at Kia up until my warranty ended. After my warranty stopped, I continue to maintain my car. I've never been in a wreck in my vehicle. I've never even gotten a ticket in my vehicle. October 2025 I was driving down western and my car just stopped. No lights came on anything. I was stuck in traffic thankfully I didn't have my kids with me for about 45 minutes until someone came and helped me get the car out of the way. And ever since then my car hasn't worked. I took my car to Kia the beginning of November... I didn't get my car back until the beginning of February They told me that they've been really busy and that they wouldn't be able to look at my vehicle until after Thanksgiving. I said that was fine because I really just wanted to know why my car just stopped like that. So I borrowed my mom's car to get to work and pick up kids. The communication was OK and then I didn't hear from them after Thanksgiving that they were starting the car so I text them because that's how they do. Everything is through text. He told me that they looked at my car and it looked like it had jumped time... That it would be an easy fix. The motor and the transmission looked great. I'm actually really glad that everything was through text because I still have those text messages I was happy to hear that there was nothing wrong with my motor or the transmission and that it would be an easy fix. So I asked when the car would start being worked on and then that's when the communication ended. He had told me that he had to remove the valve covers to look at the motor and transmission... All the things. He said everything looked great. Three weeks later, he sends me a text that he needs to remove the valve covers again in order to get the warranty department to pay to fix my car. He said that he had pulled up all of my oil changes and maintenance to the vehicle and it look like I have been maintaining the car, but he had to send it over to warranty along with video and pictures. So that they would have to remove the valve cover covers once again, but I had to agree to pay $175 for them to do that. I asked why they didn't take the videos and pictures the first time? He said that he should have but he didn't think about it. So I was iffy about doing it, but he reassured me that warranty would pay for it because the car was in really good condition and that they had pulled all the receipts that I had maintained my car. And I agree to it because I trusted him. Then I didn't hear from him again, so I keep texting and texting and nothing. My uncle finally went up there and asked what the heck was going on with the car. They told my uncle that it looked like I hadn't been changing the oil! When I have text messages stating that they pulled all my receipts of all my oil changes. He then tells my uncle will just because she was taking it to get the oil change doesn't actually mean that they were changing the oil. Well, how the hell am I supposed to know that if they're documenting it and saying that the oil's been changed why is it my fault even though he said that they can see that I've been maintaining the car? So he tells my uncle this is my uncle comes to me and says why were you not changing the oil? I got really upset... It caused a bunch of problems He then text me and says warranty is not gonna cover it. It's gonna cost about $8000 for you to fix the car.!! I owe $2000 to this car that I haven't driven since October But guess what? My car only has 50,000 miles on it and Kia wants to buy it off of me however they want me to purchase another car from them and that's the only way that they'll work the deal. All I want is for them to pay off the $2000 so I can quit making payments on a car that I can't even use. I've already paid them 16,000. I still have all the text messages from them... I still keep getting emails, phone calls, text messages to please sell them my car... If my car was in such freaking bad shape, why are they so hungry to buy it? Please do not do business with them. Thankfully, my boyfriend had an extra vehicle that I can borrow for work however, if his car ever breaks down well, how's he gonna get it around? I hate Kia... Their mechanics are the worst. They have the worst sales people there. They literally tried putting me in a 2026 car with payment 700 and something dollars and that's with using my Kia as a down payment There are the worst and they're selfish... They only care for themselves. They don't care for the customer. They're the worst if I could give zero stars, that's what I would give.

David Veal bad bad bad job. Katlyn please learn how to…read morespeak to people better. Had my oil changed here. Their technicians did not properly secure my oil drain plug and my vehicle lost all of its oil because of their human error. Another oil change at a better dealership and was told they should pay for this because it was their fault. Of course they make up excuse after excuse and refuse to pay for the oil change I HAD to have done because their employees FAILED to do their job properly!! UNBELIEVABLE DO NOT GO HERE; RUN AWAY FAST!!!!

Cross Pointe Auto - car_dealers - Updated May 2026

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