Cole, my service advisor, really took care of me and my business! True customer service and safe…read moreadvice is given by Cole and Street Toyota. Highly Recommended!

I want to take a moment and highlight the exceptional customer service I have consistently…read moreexperienced with the staff at Street Toyota. 5-stars, all around.. But, there is one service manager that consistently exceeds expectations: Corey Wagoner. For me, he has established the GOLD STANDARD for service excellence. You probably cannot understand the depth of my appreciation for his attention-to-detail, and his integrity - from these mere written words. But, trust me, this single individual has ensured that I will be a long-time loyal customer of Street Toyota.

The service department worked on our new Grand Cherokee on a Thursday to replace a damaged tire…read more On the following Saturday, we parked in a handicapped space and looked for our placard in the center console as per our usual habit, and it was gone! Some at the dealership had stolen the placard!! My husband immediately called our salesperson to investigate. Sometime later that day, he called us and stated that we must have "misplaced" it!! Absolutely not! We always keep the placard in the center console when it is not in use. So, on Sunday, I sent an email through the company's website to the Service Manager, explaining our dilemma. Someone had stolen that placard and they had a thief working in their service department. I did hear from their "Business Development Coordinator", translation office assistant, who very kindly said she would make sure my email would make it to the Service Manager's desk. After a couple of days and a couple more emails from me, I finally got a call from the Service Manager on Wednesday claiming to have no knowledge of the incident. This was the first time he was hearing about it! Geesh, what a liar! So, now, after all of my emails, I am dealing with thieves AND liars. Couldn't someone just own up to the theft? Apparently not! Couldn't someone just apologize? Apparently not! Needless to say, we won't ever go back to this worthless dealership.

As an update: The reply here was all hot air. Multiple calls never returned. We were shunned and…read morethey refused to look at the car again. We ended up giving the non working car to the bank pretty much right after receiving it. SO now we have a voluntary repossession, and smaller bank payments on a car we could never really use, because the All Star Dodge sold us the lemon. Please do yourself a favor and don't listen to the hot air and empty promises of this company. It's not worth the risk!

Recently, a youth in our family purchased a vehicle from Texas Chrysler Jeep Dodge. The salesman…read morewas Jimmy Flores and his manager is Joseph Chavez. When we first began discussions, we felt as though we were being pressed to go with one of their finance companies, despite the fact that we had a pending decision for financing from a local credit union for which we were to receive a final decision the next day. In our view, Jimmy was very keen on us going forward with the purchase prior to the decision from the credit union. The interest rate with their finance company was over 13%, because of the youth's limited credit, despite their very good credit score (over 730). And, as I understand, if the customer accepts financing from one of their finance companies, the dealership gets a kick-back, which is perfectly legal, but knowing that we had another finance potential option that would save the youth thousands of dollars in interest, should have been the focus . The finance rate ended up being just over 5% with the credit union. Despite this fact, overall, we thought we had a good experience and that it was a good purchase. This past Thursday, we had a pretty heavy rainstorm that left behind some notable residual water collection, such as in gutters, which also affected many entrances to many local businesses. I stopped to pick up my mother for a doctor's appointment to get a coffee at a local convenience store, and when I left, I drove through one of those water collection areas. When I did, I heard an odd noise from the front end of the vehicle. When I inspected further, I noticed that the piece of trim on the front of the vehicle, on the underside that covers the front of the engine compartment and is also there for aesthetic purposes, had only two bolts attaching it, which resulted in the piece of trim hanging down almost to the ground on the right and left sides. I ended up securing the piece of trim later, but there is more to come. Looking over the vehicle further this weekend, I also noticed that the wheel well covers that prevent water from entering the engine compartment, etc. were missing on all four wheel wells, which is very concerning because, on the drivers' side front wheel well, that is on the front side of the tire, there is a wire harness that had obviously been being saturated with water. And, I have yet to inspect what other issues may be of concern. Aside from these factors, about a month following us taking delivery of the vehicle, we noticed that the oil change sticker indicated that the vehicle was about 7K miles past the 3K mile oil change. Now, I realize that dealerships are in business to make a profit and that used cars are typically sold "as is." However, a few points: - In this case, I was bringing in a youth who was purchasing their first vehicle. Furthermore, the youth is a college student who also works, and is very focused on being a good steward (as I discussed with Jimmy) of their finances, wanting to make sound financial decisions. - I called Jimmy to inform him regarding the missing wheel well covers, which are not wear and tear parts of the vehicle, or some aesthetic issue, such as dents, scratches, missing floor mats (which were missing as well) but are an essential component of the vehicle that can prevent a potential major problem mechanical and/or electrical issues. His manager refused to correct the issue. Prior to the sale, the dealership touts a thorough inspection of the used vehicles that they intend to place on the lot for purchase. And, many times, dealerships will even go to the extent of taking a loss and not attempt to sell a vehicle if they identify any major issues with the vehicle. During the inspection process, the missing wheel well covers should have been identified and replaced, especially considering that the cost of the wheel well covers, despite their critical importance, is relatively inexpensive to repair. - I also called Jimmy and mentioned the oil change situation. He stated to me on the call that they usually do change the oil if it is needed during the vehicle inspection process. However, his manager denied the request for the single oil change because it was a month or so after the purchase. I do not see the relevance of this rejection because it is their standard procedure to change the oil when they inspect the vehicle before the sale. Also, covering the very minimal cost of an oil change would have fostered goodwill and good service after the sale. All I was asking for was for them to follow their own procedure, although it was after the sale. Look, I understand that we have to do our due diligence before making a purchase. However, the dealership, including its service department, not following its procedures, is just not good business. We will never return to this dealership or recommend them to any of our acquaintances. Texas Chrysler Jeep Dodge, please do better.

buyer beware buyer beware! True statement. I'm very disappointed in their service department. I…read moretook my 2023 Dodge ram longhorn in on December 20 because it was throwing a code. They did an analysis of it and told me it was under warranty and I said an appointment. I was told it would only take a day to fix. I had to cancel the first appointment because of work. I scheduled another appointment a month later on January 20, 2025. It took them four days to diagnose it the second time. I was told they were busy and understaffed several times. They did not return my phone calls whatsoever, even after promising me, they would call me back. In the last eight years, I have spent over $250,000 on vehicles between myself my wife and my family. That stops today. No more repeat customer from me. I will no longer recommend them to any of my many friends, or family! They would not give me a rental, and they are keeping the truck for over two weeks. Please note, they did offer me a one-day rental, but that does me or my family no good. I am highly disappointed with them, and will never use them again! It's already been eight days and I still have not had a reply from them. If I could give them zero stars I would.

This will be the 10th vehicle we have purchased with Cross Pointe Auto. Thank Jose Meraz for…read morelistening and helping with the exact vehicle that meets our needs. We have had a wonderful experience for several years. Our two kids have made their purchase through Cross Pointe. We have moved away from Amarillo, but no matter where we live. We kept coming back. We have been treated VIP with Cross Pointe Auto. There's no need to travel to them. Jose makes sure our new vehicle gets delivered to us. Jose makes sure the car is at tip-top before delivery. We love the new car smell.

This is vehicle #6 from Cross Pointe & we've had nothing but great experiences with this crew. The…read moreguys are always very friendly & helpful, they've gone out of their way to make things work for us. We will be back when we're looking for our next vehicle.

We had an incredibly frustrating experience with Mazda Amarillo. From the start, the service was…read moreunprofessional and misleading. We received not 1, not 2, but 3 different buyers receipts with 3 different dates of purchase once the paper plates expired. How convenient. Then they came up with the excuse of there being a lien on the car, hence why we couldn't get registration. Well, not according to the DMV, there wasn't. Rude Receptionist: The receptionist was disrespectful and unprofessional. When asked about the status of my registration and plates, my girlfriend was called "stupid," with the added comment, "Do you know how to read?" This kind of behavior is completely unacceptable. Maybe if the incredibly elderly receptionist would stop printing 3 buyers receipts with 3 different purchase dates, she would actually know the 60 days were up. Conflicting Information: we received multiple contradictory explanations about the registration process and the status of my plates. Our salesman told us one thing, and then another (who we believed to be the GM, with the fake gold chain) told us something completely different. It was confusing and unhelpful. It wasn't until the bank got ahold of the dealership that they decided to hand us some registration. I expected far better treatment and transparency, especially when we bought 2 cars totalling 45k that day. I would not recommend this dealership to anyone based on my experience. I hope they take customer service seriously and address these issues for future customers

this dealership uses the Scam emails with the fake key and numbers to try to get you into the…read moredealership. You get your scratch off number which " always " is a winner only for them to try to get your information and of course there is no real prize. All LIES ! These shady dealerships like this one don't deserve to be in business.

The worst place ever to buy a car!!! Don't do it! I bought my car in 2019... I bought a 2019 Kia…read moreforte. I was getting my oil changes and everything done at Kia up until my warranty ended. After my warranty stopped, I continue to maintain my car. I've never been in a wreck in my vehicle. I've never even gotten a ticket in my vehicle. October 2025 I was driving down western and my car just stopped. No lights came on anything. I was stuck in traffic thankfully I didn't have my kids with me for about 45 minutes until someone came and helped me get the car out of the way. And ever since then my car hasn't worked. I took my car to Kia the beginning of November... I didn't get my car back until the beginning of February They told me that they've been really busy and that they wouldn't be able to look at my vehicle until after Thanksgiving. I said that was fine because I really just wanted to know why my car just stopped like that. So I borrowed my mom's car to get to work and pick up kids. The communication was OK and then I didn't hear from them after Thanksgiving that they were starting the car so I text them because that's how they do. Everything is through text. He told me that they looked at my car and it looked like it had jumped time... That it would be an easy fix. The motor and the transmission looked great. I'm actually really glad that everything was through text because I still have those text messages I was happy to hear that there was nothing wrong with my motor or the transmission and that it would be an easy fix. So I asked when the car would start being worked on and then that's when the communication ended. He had told me that he had to remove the valve covers to look at the motor and transmission... All the things. He said everything looked great. Three weeks later, he sends me a text that he needs to remove the valve covers again in order to get the warranty department to pay to fix my car. He said that he had pulled up all of my oil changes and maintenance to the vehicle and it look like I have been maintaining the car, but he had to send it over to warranty along with video and pictures. So that they would have to remove the valve cover covers once again, but I had to agree to pay $175 for them to do that. I asked why they didn't take the videos and pictures the first time? He said that he should have but he didn't think about it. So I was iffy about doing it, but he reassured me that warranty would pay for it because the car was in really good condition and that they had pulled all the receipts that I had maintained my car. And I agree to it because I trusted him. Then I didn't hear from him again, so I keep texting and texting and nothing. My uncle finally went up there and asked what the heck was going on with the car. They told my uncle that it looked like I hadn't been changing the oil! When I have text messages stating that they pulled all my receipts of all my oil changes. He then tells my uncle will just because she was taking it to get the oil change doesn't actually mean that they were changing the oil. Well, how the hell am I supposed to know that if they're documenting it and saying that the oil's been changed why is it my fault even though he said that they can see that I've been maintaining the car? So he tells my uncle this is my uncle comes to me and says why were you not changing the oil? I got really upset... It caused a bunch of problems He then text me and says warranty is not gonna cover it. It's gonna cost about $8000 for you to fix the car.!! I owe $2000 to this car that I haven't driven since October But guess what? My car only has 50,000 miles on it and Kia wants to buy it off of me however they want me to purchase another car from them and that's the only way that they'll work the deal. All I want is for them to pay off the $2000 so I can quit making payments on a car that I can't even use. I've already paid them 16,000. I still have all the text messages from them... I still keep getting emails, phone calls, text messages to please sell them my car... If my car was in such freaking bad shape, why are they so hungry to buy it? Please do not do business with them. Thankfully, my boyfriend had an extra vehicle that I can borrow for work however, if his car ever breaks down well, how's he gonna get it around? I hate Kia... Their mechanics are the worst. They have the worst sales people there. They literally tried putting me in a 2026 car with payment 700 and something dollars and that's with using my Kia as a down payment There are the worst and they're selfish... They only care for themselves. They don't care for the customer. They're the worst if I could give zero stars, that's what I would give.

David Veal bad bad bad job. Katlyn please learn how to…read morespeak to people better. Had my oil changed here. Their technicians did not properly secure my oil drain plug and my vehicle lost all of its oil because of their human error. Another oil change at a better dealership and was told they should pay for this because it was their fault. Of course they make up excuse after excuse and refuse to pay for the oil change I HAD to have done because their employees FAILED to do their job properly!! UNBELIEVABLE DO NOT GO HERE; RUN AWAY FAST!!!!

Service department sucks Passing thru from Louisiana had a…read moreproblem with Def system. Was there at opening. Explained to service guy if he could at least check with computer. He replied he could not even touch it for 3 days. They didn't even try to help

Horrible experience. The salesperson Nick took me to be a total fool. Saw my large wedding ring and…read morethought he could hustle us. He was so rude and condicending. The only thing I heard the whole time was what a pos my current car was. Never even asked me to even test drive the car. we drove all the way from lubbock and were willing to spend 75,000 dollars. Never go there. They wanted 10,000 dollars down even though my husbands credit is a 815. Run away from these people. They are as bad as the car salesman on matilda.

If you haven't found a Ford dealer service department that you can trust go visit the guys at Gene…read moreMesser Ford service. The manager, Ryan and service Associates, Damien, Noah, and Danny were a pleasure to work with, over communicating what was going on through the process and got us back on the road with a smile. A positive attitude goes a long way when you're broken down, and these guys checked all the boxes for us. Thanks guys, Rick & Emily 2021 Bronco

Not doing it again. Gave this business several tries. I'm used to Toyota customer service. Men…read moreat tiny talk desks offer NO information. It's like trying to get 15 year old son to tell you if they have a girlfriend. If you make an appointment it still takes hours for your vehicle to be done. More than quadruple the price on cabin air filters. Not buying a Ford in the future. Only good thing was polite Hispanic gentleman who gave me my keys when 2.5 hour ordeal was over.

Rod greeted us and made us feel like a friend. We test drove two trucks and he worked to find the…read moreone that best fit our needs. He also took the time to work with the GM to get us what we asked for on our trade in. Tri-State Ford really treats you right. Thanks Rod for all your hard work! We love our truck!

Called to set up service at Tri-State Ford. I was transferred to the service department. It rang…read morefor over 2 minutes with no answer so we are gladly taking our service to XIT Ford in Dalhart TX.

I had a maintenance light show up and the dread set in , so off I went to what is to me a trusted…read moreauto store; due the fact I use their services in my home town. That being said I am traveling for work and am totally unfamiliar with this area, nor the degree of aptitude of their services. That being said I went in and received immediate service from a very young gentleman. Solid greeting and smile from this individual, who proceeded to ask what he could help me with. I expressed my issue with the maintenance light and asked if he could possibly run a diagnostic check on my vehicle. He did the diagnostic check printed off the result; which claimed no issues. Stumped of the reason why the maintenance light was on , we batted around some ideas of why. Finally we came to the conclusion that the reason for the light was that before my trip to Amarillo I had received an oil change at Wally World in my home town and they had not reset the oil change indicator notification and Voila mystery solved. Thanks again for stopping my mental breakdown for fear that I was going to have to get a loan to fix my Becarita. Yes that is her name.

Guys always are helpful and is the best location to go to. Usually have decent advice and help out…read morepretty well. Though sometimes you have to go to the georgia location since thats the main store that stocks the smaller ones.