The service department worked on our new Grand Cherokee on a Thursday to replace a damaged tire…read more On the following Saturday, we parked in a handicapped space and looked for our placard in the center console as per our usual habit, and it was gone! Some at the dealership had stolen the placard!! My husband immediately called our salesperson to investigate. Sometime later that day, he called us and stated that we must have "misplaced" it!! Absolutely not! We always keep the placard in the center console when it is not in use. So, on Sunday, I sent an email through the company's website to the Service Manager, explaining our dilemma. Someone had stolen that placard and they had a thief working in their service department. I did hear from their "Business Development Coordinator", translation office assistant, who very kindly said she would make sure my email would make it to the Service Manager's desk. After a couple of days and a couple more emails from me, I finally got a call from the Service Manager on Wednesday claiming to have no knowledge of the incident. This was the first time he was hearing about it! Geesh, what a liar! So, now, after all of my emails, I am dealing with thieves AND liars. Couldn't someone just own up to the theft? Apparently not! Couldn't someone just apologize? Apparently not! Needless to say, we won't ever go back to this worthless dealership.

As an update: The reply here was all hot air. Multiple calls never returned. We were shunned and…read morethey refused to look at the car again. We ended up giving the non working car to the bank pretty much right after receiving it. SO now we have a voluntary repossession, and smaller bank payments on a car we could never really use, because the All Star Dodge sold us the lemon. Please do yourself a favor and don't listen to the hot air and empty promises of this company. It's not worth the risk!

I had such and amazing service time with Arthur . We was traveling from Texas back home to Colorado…read moreand our truck decided to brake down on us and they took us as and emergency vehicle service and help us in so many ways . we was blessed with such a professional service from Arthur and we are very thankful for everything he did to get us home and back on the road. I recommend them 100% they when out of there way with helping us out so much . Thank you so much.... and God bless this beautiful souls that help us this last few days !!! we truly appreciate you guys .

I am writing to share my recent experience, and I strongly advise you not to trust this dealership…read moreor anything they promise. For the most part, it is all lies. The only person who was honest and helpful was the sales manager. Everyone else promised me the world to get me to buy, but completely left me stranded once I signed the contract. Even the full-time leading salesman, Roy, screwed me over. Supposedly, he left right after I bought my car and no longer works there. The customer service here is horrible. If you need anything, I highly recommend going to Dumas Ram and Dodge instead, as they actually treat you nice.

This will be the 10th vehicle we have purchased with Cross Pointe Auto. Thank Jose Meraz for…read morelistening and helping with the exact vehicle that meets our needs. We have had a wonderful experience for several years. Our two kids have made their purchase through Cross Pointe. We have moved away from Amarillo, but no matter where we live. We kept coming back. We have been treated VIP with Cross Pointe Auto. There's no need to travel to them. Jose makes sure our new vehicle gets delivered to us. Jose makes sure the car is at tip-top before delivery. We love the new car smell.

This is vehicle #6 from Cross Pointe & we've had nothing but great experiences with this crew. The…read moreguys are always very friendly & helpful, they've gone out of their way to make things work for us. We will be back when we're looking for our next vehicle.

We had an incredibly frustrating experience with Mazda Amarillo. From the start, the service was…read moreunprofessional and misleading. We received not 1, not 2, but 3 different buyers receipts with 3 different dates of purchase once the paper plates expired. How convenient. Then they came up with the excuse of there being a lien on the car, hence why we couldn't get registration. Well, not according to the DMV, there wasn't. Rude Receptionist: The receptionist was disrespectful and unprofessional. When asked about the status of my registration and plates, my girlfriend was called "stupid," with the added comment, "Do you know how to read?" This kind of behavior is completely unacceptable. Maybe if the incredibly elderly receptionist would stop printing 3 buyers receipts with 3 different purchase dates, she would actually know the 60 days were up. Conflicting Information: we received multiple contradictory explanations about the registration process and the status of my plates. Our salesman told us one thing, and then another (who we believed to be the GM, with the fake gold chain) told us something completely different. It was confusing and unhelpful. It wasn't until the bank got ahold of the dealership that they decided to hand us some registration. I expected far better treatment and transparency, especially when we bought 2 cars totalling 45k that day. I would not recommend this dealership to anyone based on my experience. I hope they take customer service seriously and address these issues for future customers

this dealership uses the Scam emails with the fake key and numbers to try to get you into the…read moredealership. You get your scratch off number which " always " is a winner only for them to try to get your information and of course there is no real prize. All LIES ! These shady dealerships like this one don't deserve to be in business.

My husband and I have bought 2 cars from here and I was very impressed with their customer service!…read moreThe day after we bought the cars our salesmen called me and thanked me again for buying the cars and said if there is anything we need to not hesitate to call. We also got a free oil change when we bought our Kia and I got a call from the service department lady the next day and she thanked me personally for using them and told me to have a great 4th of July weekend. I thought that was so nice for them to take the time and call and thank us!! I've also gotten follow up calls from them and they were just making sure we were enjoying our new car!! Thank you Petes Car Smart!! Y'all are awesome!!!

The worst place ever to buy a car!!! Don't do it! I bought my car in 2019... I bought a 2019 Kia…read moreforte. I was getting my oil changes and everything done at Kia up until my warranty ended. After my warranty stopped, I continue to maintain my car. I've never been in a wreck in my vehicle. I've never even gotten a ticket in my vehicle. October 2025 I was driving down western and my car just stopped. No lights came on anything. I was stuck in traffic thankfully I didn't have my kids with me for about 45 minutes until someone came and helped me get the car out of the way. And ever since then my car hasn't worked. I took my car to Kia the beginning of November... I didn't get my car back until the beginning of February They told me that they've been really busy and that they wouldn't be able to look at my vehicle until after Thanksgiving. I said that was fine because I really just wanted to know why my car just stopped like that. So I borrowed my mom's car to get to work and pick up kids. The communication was OK and then I didn't hear from them after Thanksgiving that they were starting the car so I text them because that's how they do. Everything is through text. He told me that they looked at my car and it looked like it had jumped time... That it would be an easy fix. The motor and the transmission looked great. I'm actually really glad that everything was through text because I still have those text messages I was happy to hear that there was nothing wrong with my motor or the transmission and that it would be an easy fix. So I asked when the car would start being worked on and then that's when the communication ended. He had told me that he had to remove the valve covers to look at the motor and transmission... All the things. He said everything looked great. Three weeks later, he sends me a text that he needs to remove the valve covers again in order to get the warranty department to pay to fix my car. He said that he had pulled up all of my oil changes and maintenance to the vehicle and it look like I have been maintaining the car, but he had to send it over to warranty along with video and pictures. So that they would have to remove the valve cover covers once again, but I had to agree to pay $175 for them to do that. I asked why they didn't take the videos and pictures the first time? He said that he should have but he didn't think about it. So I was iffy about doing it, but he reassured me that warranty would pay for it because the car was in really good condition and that they had pulled all the receipts that I had maintained my car. And I agree to it because I trusted him. Then I didn't hear from him again, so I keep texting and texting and nothing. My uncle finally went up there and asked what the heck was going on with the car. They told my uncle that it looked like I hadn't been changing the oil! When I have text messages stating that they pulled all my receipts of all my oil changes. He then tells my uncle will just because she was taking it to get the oil change doesn't actually mean that they were changing the oil. Well, how the hell am I supposed to know that if they're documenting it and saying that the oil's been changed why is it my fault even though he said that they can see that I've been maintaining the car? So he tells my uncle this is my uncle comes to me and says why were you not changing the oil? I got really upset... It caused a bunch of problems He then text me and says warranty is not gonna cover it. It's gonna cost about $8000 for you to fix the car.!! I owe $2000 to this car that I haven't driven since October But guess what? My car only has 50,000 miles on it and Kia wants to buy it off of me however they want me to purchase another car from them and that's the only way that they'll work the deal. All I want is for them to pay off the $2000 so I can quit making payments on a car that I can't even use. I've already paid them 16,000. I still have all the text messages from them... I still keep getting emails, phone calls, text messages to please sell them my car... If my car was in such freaking bad shape, why are they so hungry to buy it? Please do not do business with them. Thankfully, my boyfriend had an extra vehicle that I can borrow for work however, if his car ever breaks down well, how's he gonna get it around? I hate Kia... Their mechanics are the worst. They have the worst sales people there. They literally tried putting me in a 2026 car with payment 700 and something dollars and that's with using my Kia as a down payment There are the worst and they're selfish... They only care for themselves. They don't care for the customer. They're the worst if I could give zero stars, that's what I would give.

Worst service I ever had and sales manager is a damn joke bought a Buick and they never offered to…read morereplace a chipped windshield and said they don't repair such items don't waste your time or money on this joke of a company

Service department sucks Passing thru from Louisiana had a…read moreproblem with Def system. Was there at opening. Explained to service guy if he could at least check with computer. He replied he could not even touch it for 3 days. They didn't even try to help

Levi Thomas is THE BEST! My car had been struck by lightning while I was driving and was totaled…read more (Props to Ford for building a car that kept me safe.) We had to get a new car to replace it. Levi was informative, listened and was patient with us as we made the choice that made the best sense for us as a family. The process was easy and fast. Very grateful for all their time and help. We love our new Explorer!!

If you haven't found a Ford dealer service department that you can trust go visit the guys at Gene…read moreMesser Ford service. The manager, Ryan and service Associates, Damien, Noah, and Danny were a pleasure to work with, over communicating what was going on through the process and got us back on the road with a smile. A positive attitude goes a long way when you're broken down, and these guys checked all the boxes for us. Thanks guys, Rick & Emily 2021 Bronco

We broke down on the I40 second day of vacation. Our truck was towed on Monday afternoon. The…read moreservice dept looked at in that day. They discovered it was the fuel pump. Had us back on the road Tuesday by noon. Will be forever grateful for the team at Tri-City. We only lost a day.

Rod greeted us and made us feel like a friend. We test drove two trucks and he worked to find the…read moreone that best fit our needs. He also took the time to work with the GM to get us what we asked for on our trade in. Tri-State Ford really treats you right. Thanks Rod for all your hard work! We love our truck!