Absolutely Amazing! Great service and great sales team! Blessed to my family greatly! Thank you to…read moreHector, Brandon, Leon, And Grizzly !(p.s) Hector doesn't need taco bell

Beware, this company is the biggest crook in the state. They kept my car two weeks and did nothing…read moreto it. And charged me $210. It was supposed to be under warranty. Then, wanted to do a tune up for $680. Beware

This will be the 10th vehicle we have purchased with Cross Pointe Auto. Thank Jose Meraz for…read morelistening and helping with the exact vehicle that meets our needs. We have had a wonderful experience for several years. Our two kids have made their purchase through Cross Pointe. We have moved away from Amarillo, but no matter where we live. We kept coming back. We have been treated VIP with Cross Pointe Auto. There's no need to travel to them. Jose makes sure our new vehicle gets delivered to us. Jose makes sure the car is at tip-top before delivery. We love the new car smell.

So I bought a used car from Cross Pointe a little over a year ago. I spent 15,000 in cash for what…read moreI thought was a well-priced used car, with the only issues being a damaged console and a minor oil leak. However, when I went to pick it up, we discovered a rattle, which they told me they would pay to repair and sent me to a Kwik-I-Car. I was there all of ten minutes before the mechanic told me they couldn't do anything about it. The rattle was still there when i took the car to the dealership to get the oil leak fixed, and they told me they would get that fixed as well, no charge. So I sat for three-four days without a car, but thought it was fine. Then a check engine light came on. Que about a week of no car as they fixed all these issues. Then I went to pick it up, and Wallace the sales rep tried to refill the windshield cleaning fluid, only to discover the reservoir was badly damaged. So I have to get that fixed. I thought that was the end of it until today, when i tried to get my car inspected, only to discover that the horn had no wires connecting it to the steering wheel. I literally have been driving a car that is legally unable to pass inspection. I don't know if these guys just don't use good mechanics or are intentionally ignoring things, but being told "it's not like we haven't put any money into it" when i spent 15,000 of my own money doesn't feel great.

Cole, my service advisor, really took care of me and my business! True customer service and safe…read moreadvice is given by Cole and Street Toyota. Highly Recommended!

I want to take a moment and highlight the exceptional customer service I have consistently…read moreexperienced with the staff at Street Toyota. 5-stars, all around.. But, there is one service manager that consistently exceeds expectations: Corey Wagoner. For me, he has established the GOLD STANDARD for service excellence. You probably cannot understand the depth of my appreciation for his attention-to-detail, and his integrity - from these mere written words. But, trust me, this single individual has ensured that I will be a long-time loyal customer of Street Toyota.

Don't ever buy Parts from this place I order some stuff. It took like two weeks to get here. And…read morethen I ordered a couple more. I took two extra days to pick it up and they send it back.

SCAM ALERT! They "forgot" to enter my limited warranty into their system so that when I attempted…read moreto have a repair performed at the Autonation in my hometown they claimed I didn't have a warranty. I have a signed document. The only way to get my vehicle out of the local Autonation repair shop is to pay hundreds of dollars that should have been covered. I got scammed, plain and simple.

Me and my boyfriend were driving from Arizona to Georgia and our 23 Rouge went into limp mode…read morearound the Amarillo area. We ended up staying the night here and brought our car into this dealership first thing this morning and the service team is amazing. Luke from the service department was one of the nicest people to work with. They got our car in and out within 4 hours. I was worried after reading some prior reviews but i'm happy to say we had a great experience here. I definitely recommend giving this place a chance if you're around the area.

0930 appointment told 1.5 hours for oil change. At 1115 asked was told still working on it. Tech…read morewas gib in words and actions, asked for a manager was told he was on lunch.

Needed an emergency repair on an older VW and they were able to gather the needed parts after two…read moredays, got everything together and got me home (+++) but they did do a part replacement without asking me for authorization (--) but agreed to not charge me for it (+). Finally they went above and beyond when I had a bit of a mess and got confused about what was done in one area - pushed hard on them, but was wrong about it and they were professional all the way. Good job guys - sorry about my error.

We were having trouble with our Volkswagen. We don't have a…read morelot is money to just throw away. When we went, we had the car diagnosed and they told us it was an $800 fix. This is a lot of money to us. We called multiple times and asked if they were sure that this would fix the issue and of course they were positive. We went ahead and took it in to get it repaired and the next day after picking it up the same issue. Now they're telling us it is a $3800 turbo problem. Of course they are saying that this also needed to be replaced which since it didn't fix a single thing I don't know why. Obviously, now we have a car we cannot drive and are down $800. Truthfully when you go to a dealership, you know that you're gonna get wallet raped. But sometimes you take the chance when there's a guarantee it's gonna be fixed just not here at this place I guess. Now we have no car to get back and forth to work and are borrowing one.

My husband and I have bought 2 cars from here and I was very impressed with their customer service!…read moreThe day after we bought the cars our salesmen called me and thanked me again for buying the cars and said if there is anything we need to not hesitate to call. We also got a free oil change when we bought our Kia and I got a call from the service department lady the next day and she thanked me personally for using them and told me to have a great 4th of July weekend. I thought that was so nice for them to take the time and call and thank us!! I've also gotten follow up calls from them and they were just making sure we were enjoying our new car!! Thank you Petes Car Smart!! Y'all are awesome!!!

I would like to describe my car buying experience from start to finish. I was buying my first ever…read morenew car. Me and my husband went in to browse. Our dealer was Jerome. We told him we had a large family and needed a 7-seater car. He showed us a couple and after deciding we liked the Sorento, he should us some of those. He told us that it had 7 seats. (I know I should have checked, but also why would I doubt that.) It also had screens and we were told they could screen mirror and our kids could watch shows in the back. We bought the car. When we got home and loaded up the kids, they told us there were only 6 seats and our family wouldn't fit. Bummer but still loved the car and we made it work by taking 2 cars everywhere. We fought and fought and fought to get the screens to work. Hours of youtube and chat GPT and asking friends who had a Kia. I called Kia and they said it was a service issue. Service said it was a sales issue. I called again and they told me to leave my car for the day and service would take a look. After having my car up there for an entire day, I went to pick it up after work. When I arrived the service guy (Noel) said, let's look in the back. I got in the back and turned on the screens and he said, "Ok what is it doing? I was like, "You had my car all day!! Did you not even turn it on?" I then proceeded to update it myself, in front of them, for 25 minutes. Then we tried again, still no luck. He then said, "why don't you google it or ask a friend?" I JUST BOUGHT A BRAND NEW CAR!!! You are the service department. I went home and called the manager the next day. The service manager got us in the next day. Again, had my car an entire day. They weren't able to figure it out and so they had to open a techline case on it. It had been there for 3 days with still no answer. I complained about not having a car for almost a week now, being lied to about the amount of seats, and now being passed around when I bought a brand new off the lot car. I was then passed to the sales manager. I explained what was going on and he said he wanted to make this right, "How about we get you into what you want. Something that has the right amount of seats and screens that work." I bought the lie and we traded out the Sorento for a Telluride. I was told it has all the same features. It did not. It does not have wireless apple car play. It did not have the sensors. It did not have the full sun roof. I drove it over the weekend and it kept saying that we needed to update with a USB. So, I took it back today to be detailed (they hadn't done that yet since we bought it) and updated manually. Again, I was without a car all day. I picked it up at 6 and it was still dirty. They washed the outside... and the dealer (Israel) said, "oh they said everything was updated already so you should be fine. So they didn't need to update anything." I pulled up the update and it had still not been ran. I have been lied to, jerked around, spent more on the car than we wanted and I am fed up. I will never go to the Kia lot here again. BUYER BEWARE!

Rhett was so very nice to us. We had trouble with a check going through, it had a longer hold on it…read morethan expected. Rhett was so patient and kept communication with us through the waiting game. He was very professional, and he has nothing but the best diesels on his lot. We are so happy with our purchase, and we have recommended him to a few of our friends. If you give him a call, and you have something particular in mind, he will find what you want and call you right up. We are a family of diesel lovers and so excited to have this new addition in our family. Thank you Rhett!!

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