Bad bad and just bad!! That guy that work here's take Breaks…read morenonstop!! Every time I come the store is closed!! This is beyond ridiculous

Always took my dry cleaning there for almost a year. A regular customer as I live in the…read moreneighborhood. At the beginning of 2020 I picked up an 800 dollar sweater I got from Nieman Marcus and it was shrunk so small the bottom of it wouldn't go past my belly button. Could barely get it on or over my arms. When I took it back and said they clearly washed it instead of dry cleaned it, or did something else to it, they said they would put it in their stretch machine. I said I would still like to talk to the owner about this and they said I would get a call from the owner and I never did. Well then Covid hit and then I got stuck overseas as well so I couldn't pick it up until early fall. I finally got back, tried it on, and it was still two sizes too small and they said too much time had passed. I reminded them that the situation was remedied in time, it was already put through the stretcher within days of them shrinking it, I just couldn't pick it up until later because of Covid and being stuck overseas. They told me the owner would definitely call me and I have never received a call. I was going to go back in there and complain but now I'm just going to have to deal with the fact that they ruined an $800 sweater and have no care to fix it. I'll be telling all my friends who use this place to beware. What they did was just plain wrong. Very unfortunate and it really angers me.

I was looking for a cleaners that was close to my job downtown and that I could also stop by on my…read moreway home after work heading to Frisco. I stumbled across this cleaners by pure chance and let me tell you.... Mind Completely Blown!!!! They were not only extremely detailed and hospitable but also VERY reasonable!!!!!! I literally have them to thank for encouraging me to start back taking my clothes to the cleaners. Compared to other cleaners that are ridiculously expensive or aren't customer service driven, Texas State Cleaners is where you want to go.

I have been coming here since 2011. She has great service, consistent quality, and reasonable…read moreprices. So many dry cleaners today don't actually make the effort to get stains out. Often you get the little tag that says they tried, even though it sure doesn't look like it. Well she really puts a lot of effort into getting those tough stains out, and not even for an extra charge. I recently moved 20+ minutes away and I still take my suits and shirts here.

First time client. Got the run around about coupons and yelp discounts and 2 different per pound…read morepricing. I felt like I was at a carnival. I bought a $15 coupon for $25 worth of service. Bill was $59 for 32 pounds of laundry that wasn't weighed will I was there. Said I review 10% off when first time should have been 15%. Tried to run my cc for full amount $59 stating I would get credit after it was run?! Pulled my card back asked to have it corrected. Ended up paying $43 Won't be back. What a scam!!

The girls here damaged my $600 mattress had after giving them specific instructions not to put heat…read moreon it. I saw them write it on the ticket for my items at drop off. I was supposed to be called to pick up the following Monday however nobody from the company reached out to me. Because of this I decided to go up to the location myself to which they acted surprised that the manager and owner had not contacted me because they damaged my belongings despite the specific instructions given. For weeks I tried to get in contact with the owner John, even though that's his job to get in contact with me, and once I finally got a hold of him he promised that there would be a submission to insurance for my items and I would be reimbursed. This started back in September, it's December 14 the owner has been dodging my calls, the girls at the store have not passed on my information for anything to be taken care of and I now have to move forward with legal action. CROOKED BUSINESS, CROOKED OWNER DO NOT USE THIS BUSINESS!!!!!!!!

They have signage on their windows saying "$.99 Laundered Shirt on Hanger" but I was charged $2.79…read morefor shirt. Over $90 for 14 shirts and 5 pants. Outrageously overpriced and the laundering itself was rather sloppy. First time was the last time I will be doing business here.

Fantastic service - low prices - friendly staff…read more Would highly recommend giving them a try !

I have used Neon for years. I have always be pleased. She is…read morevery good and knows how to repair or correct garments.

She tailored a difficult thick denim designer dress for me perfectly and within a week! Happy with…read morethe service and location.

I came here because I had heard great things about this cleaners. However, I'm not sure I want to…read morereturn after my experience. I dropped off a suit to get dry cleaned and was told the turn around time would be a day. Sound good right? Well, they did have the suit cleaned and did a good job with the cleaning process. The only thing is that they lost a button and I desperately needed that suit for an event the next morning. I understand that suit buttons are lost all the time. However, I really wish they were more upfront and proactive about this. The clothes were not inspected. And the worst part was that the suit was folded/packed in a way to conceal the button. When I pointed this out, the lady mentioned that they sent out all their dry cleaning. The place they sent it out to apparently does not do inspections and she didn't know about the damage. She offered to send it to a tailor to get the suit fixed and tried calling the place they send out to. They lost the original button. She offered to send the suit to a tailor to get it fixed. However, since it took 2-3 days to get it fixed (and I didn't have the time), I tried to find a replacement for my event. Well, she offered to let me bring it back to get it properly taken care of after a few days. When I did bring it back, they somehow managed to find the button and tightened up every button and even dry cleaned it again for free. I do appreciate their efforts to fix this. I wish they would have just inspected this before sending the suit back. It would have made this whole experience much better and prevented the stress I had to go through right before my event.

Came an hour before 5:00 pm to pick up my clothes just to be told come back after 5:00pm . Like who…read moreliterally picks up exactly after the time they tell you clothes will be done!?!? Like that's just a courtesy cushion time typically but here it's not the case . Also she didn't wash one of my shirts , no call no text no nothing . Her reason was that cause it had a small rip. Keep in mind I've had this shirt done at several other cleaners before and they just call or tell you they notice the rip. First and only time every coming here

We have been using them since moving to Dallas, years ago. They are consistently friendly,…read moreefficient and do a great job!

If i could leave no stars I would. Burned my silk shirt that is Louis Vuttion cannot express my…read moreheartbreak as this was a gift. Then they had the audacity to blame me and gaslight me into thinking that it was my fault. Absolutely horrible service. Just wait until they hear from me again tomorrow more updates along the way.

Dropped my bedding off Saturday morning for them to do laundry service since we had a busy weekend…read moreday ahead. They had it all done folded and bagged for us early afternoon that day. I was pleased with this very busy and clean place. Their value is very competitive . I'll be back!

I had a very disappointing experience at this location. The workers were extremely rude and…read moreunprofessional. I didn't feel welcomed as a customer at all. For a service-based business, basic courtesy and communication should be a priority. Unfortunately, I won't be returning and cannot recommend this washateria until the customer service improves. Very rude workers