1. Zara’s Custom Curtains

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Zara’s Custom Curtains

5.0 (2 reviews)
Closed • 9:00 am - 7:00 pm

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4 years ago

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Classic Home Dallas

Classic Home Dallas

(30 reviews)

We have two very large windows with eyebrow arches on the front of our house that we wanted redone…read morewith Plantation Shutters. We had regular faux wood blinds on both windows prior, but were never fully satisfied with them. They didn't cover the full window, but they were the best we could afford at the time. After perusing reviews on Yelp we decided to give JR a call and he came out to the house. We were a little surprised that he only had one sample to show us. He only uses the Norman Blinds, and they don't have the traditional vertical bar that enables opening and closing. We really liked JR, though, and decided to go with the Norman Blinds, even though they were a little different from what we had been expecting. One cool thing about the Normans is that you can close the bottom 1/3rd portion of the blinds while leaving the top open, which is nice when you want some light but don't want people outside to see in. We also have two very skinny windows which border the sides of our front door. Very creepy to have people look in the windows at you (and they do!). We ended up ordering shutters for those as well. It took a couple months for the blinds to come in, but the guys who came to install them did a fantastic job. They even wore foot booties so as not to dirty my white carpet. They were very nice and respectful. Once up, the shutters looked awesome. We love them. I love being able to close them tightly at night and love how dark the bedroom stays in the mornings. It actually is much nicer *not* having a vertical bar running up the blinds that obstructs our view. I plan to eventually have some of our other windows done as well, as soon as it's in the budget. Our experience with JR and Classic Shutters was a very good one.

We paid Classic Home Dallas a $7,629.75 deposit for three custom MagnaTrack screens in June. Months…read morelater, the screens were never delivered or installed, and we learned the order had not been placed with the manufacturer. Communication became extremely difficult, and the company later acknowledged serious financial problems and said it could not provide a reliable delivery or refund date. We have been patient and made repeated attempts to resolve this directly, but we are still waiting for our money back.

The Shade Store

The Shade Store

(25 reviews)

Uptown

I'm genuinely heartbroken by my experience with The Shade Store. I trusted them with something…read moreimportant to me and everything went wrong- from bad measurements, fabrics not matching to the wrong curtain hardware and endless delays. We are on year 2 of an unfinished project. What hurts me the most is how ignored I felt when I asked for updates or progress on the project. I feel brushed off and overcharged. I expected care and professionalism and instead I was left stressed out, disappointed and out of money as I have spent over 10 grand already. I wouldn't wish this on anyone. Denise, Haley and Rachel have dissatisfied me beyond words. The amount of time , money and stress this experience caused me was absolutely not worth it.

Still awaiting Shade Store's refund on a product that was never (and will never be) rendered as a…read moreresult of Shade Store's own process issue. I asked for an ETA for the refund and the answer is "I don't have control over the refunds". Essentially, Shade Store overcharged me by thousands of dollars and "have no control over" refunding the part they overcharged for about a month now, and takes no initiative in resolving the error. Paid for 2 sets of drapes, received 0 set. Navigating the Shade Store customer service is more frustrating than dealing with a phone directory. P.S.: The automated response generated by the Shade Store on Yelp is an act to look like they care about customer service. Zero attempt has been made to correct their own mistakes.

Zara’s Custom Curtains - blinds - Updated October 2026

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