We had a sunsetter awning installed this morning by Awnimation and we are extremely pleased with…read morethe product. This company has done a wonderful job from beginning to end! Highly recommend!

I called Don at Awnimation after I was gifted a sunset tee retractable awning from my father in…read morelaw. Don after looking at a few pictures I sent him quoted me a price to hang it at my home. His crew (Jason was a rock star!) came and in no time it was up and jason was showing me the ins and out of the operation. They did in 1 hour what would have taken me over a day I'm sure! All I can say is if I ever need another shade I would not hesitate to use Don, Jason and Awnimation. They are a certified Sunsetter dealer so you know they do it right!

We added a custom folding lateral arm retractable motorized awning. It came with a sensor that…read moreretracted for heavy rain and high wind. Also it can be used year round. So if we were out and about and all of the sudden rain hit or high winds picked up, the sensor will automatically retract the awning to prevent any damage. The smart mechanism, anemometer type wind sensor or front bar motion sensor made it so that the retractable awning will automatically be retracted if the sensor records a speed above the threshold you have set. Generally, it is recommend that the threshold be anywhere between 15 - 20 mph, for folding lateral arm awnings and 30 - 35mph for retractable patio / deck pergolas, but you can always change this in the future based on local wind conditions of your area. Water-resistant means the awning is able to resist the penetration of water to some degree but not entirely. Waterproof means it is impervious to water. It was a very nice upgrade for the new home buyers. Staff was very friendly and we enjoyed the new addition to our backyard.

We needed custom work due to the angles of the roof over our covered patio. This was the only…read morecompany who said they could do it and we are very satisfied! Love our shades!! Thank

Worst experience with this company! Had a backyard blind installed a couple of years ago. The blind…read morecame off the rail. Reached out to the company and was assured it was still under warranty and they'll have someone come out to fix it however, they require a $250 service charge via check which I issued when they arrived. They came and said some parts were needed and they'll come back to fix it. They came back and said it wasn't repairable. Called the office to ask what next and was told the damage was caused by wind therefore, is not covered by warranty. I asked how they knew it was a wind damage as this seems like an assumption and excuse to not fix the damage. The lady I spoke to, can't remember her name. Maybe Jennifer chuckled and said " well I don't know what else could have caused this damage. You're not supposed to have the blinds down because it can't withstand wind more than 25mph". Excuse me??? First of all, we weren't told this. We were told this was a weather resistant blind and how on earth am I supposed to have blinds and expected to keep it up at all times? What is the purpose of the blinds then??? I told her we only keep it down at night and she said, "well, that's when you get the most wind". When else am I supposed to keep the blinds down? During the day when we're sitting in the patio? Or keep it up when it's raining and storming??? These are the times we need the blinds to protect our outdoor furniture and electronics! She did not seem to care at all and said all she could do was give me a quote for a brand new install! Haven't heard back from them since then and they never refunded my $250 either! Very terrible and deceptive company. I'll stay FAR AWAY!!!!

THIS COMPANY DOES NOT WARRANTY THEIR PRODUCT! I have used Classic Home Dallas for my entire house…read moreand never had a problem until I have needed to get a repair for something under warranty. I have both shutters and electronic blinds - all from Classic Homes Dallas. One of my electronic blinds stopped working back in August. I was still within my warranty period so reached out to the company to get my shade repaired. I have been mostly speaking with Jennifer. Over the past 3 months, I have heard every excuse to why my repair is taking so long, ie: we changed our systems, cannot find your original order, the company we used for these shades went out of business, the staff in our office quit (yet again - I think like twice now), we cannot find a motor, we are looking for a separate remote, and the latest, we found a motor and cannot seem to locate the hardware! Every excuse made it seem like it was MY FAULT! And when I asked to speak with the owner, Rick, well, he seems to be on vacation quite often. It took less time to get these ordered and installed the first time than to get 1 simple motor replaced. At this point (after 3 months), a new motor should have been ordered and installed - that would have been the right thing to do since it is under warranty. Not offer to give me a pieced together model that may not hold up! Needless to say, my patience has worn out and on top of it, I have a shade that has been hanging down for 3 months - unable to roll up or roll down!! Not great when it is the back of your house in the hot summer when the sun is going down! Every week that I have spoken with Jennifer, there is a new excuse! And at the end of it all, I still have a broken shade that is under warranty. I am just starting the review/complaint process here and will be making a more formal complaint against this company since I am losing all hope that anything will be done. Just thought I would share my experience for those that are shopping for shades! Product looks great, but you better hope something does not go wrong! Still hopeful that Classic Homes Dallas will do the right thing, but since I am at the 3-month mark, I might just be fooling myself and not dealing with reality!

I highly recommend Paradise Screens. They did an excellent job installing a privacy wall on my back…read moreporch. Very dependable and professional. Micah was very responsive to our questions and the job was completed in a timely manner. Locally and family owned business.

I highly recommend Paradise Screens! Micah does quality work that is very reasonably priced!read more

Im a general contractor in Mississippi. Iv'e requested an estimate on some shade fabric pieces for…read morea church here 5 times over the course of a month. ZERO response. Very unprofessional and they lack any semblance of customer service. BUYER BEWARE

From the owner: USA SHADE in Dallas, Texas has been the proven leader in fabric structure design and technology for…read moremore than 30 years. We serve Dallas, Houston, Austin, San Antonio and beyond. We are your single source for shade and fabric structure solutions, from design development to engineering, manufacturing, project management, and construction. Our industrial shade structures in Dallas, TX are designed and built with people first in mind, the simple concept our company was founded on. Contact our location in Dallas, TX for more information!

My husband and I had the most unprofessional phone call with Lacey. She was rude, disrespectful and…read moredefinitely does not understand the meaning of customer service. She accused us of purposefully delaying the project because we didn't want to pay and was combative and unbusinesslike. I made it clear to the company I wanted to be there for install and that we were traveling for the month. They were completely unaccommodating. I instructed them I would meet them at my home for install as both our side gate and electric gate are securely locked. They took the liberty to access our property without us being home and without permission to install the awning. I would not recommend this company. They are also unreachable and do not have higher management to talk to and address concerns. We paid the final balance in full and they did noting to rectify the problems we addressed with them.

Terrible service...simply trying to replace an existing awning. Previous order was found, but…read morewrong link was sent to complete the order. Must pay half in deposit without seeing the fabric/product. Person at Clanton when we expressed frustration said we should find someone else to do the work and refused to send the right link

I'm so done with this company. We always need repairs because the fabric always gets stuck. And…read moregood luck getting them to come fix it because they always say they will call you back and never do! It's so frustrating. Worst company ever!

I have used Southwest for two separate houses now and can't imagine they don't always get 5 stars…read more They did a great job with the installations, their pricing was very competitive and follow-up & communication was fantastic. I lost my remote this week and they came out within 24 hours and got me fixed up with two remotes and serviced the blinds while they were their. Great people and company to deal with!