I stopped by this place today, 1/30 to inquire about alterations. There was no one at the front…read moredesk, however some guy appeared. He was not friendly at all and the customer service sucked. I needEd two skirts and a pair pants altered. He actually rolled his eyes and acted as if I was bothering him. He told me 40 dollars for each. He did not appear to understand what I needed. After that visit and looking around the unkept place and the lack of cleanliness, I decided this was not a place I wanted to spend my hard earned money or leave my clothes. He needs to take lessons in customer service. I would not recommend this business.

Great family. Husband and wife team get it right. Clothes…read moreare always perfect and on time.

Only cleaners in creek crossing to leave pants just like I asked. Thank you!…read more Owners are nice and friendly.

This place is not well organized! I took a pair of pants to get hemmed once here and they did a…read moredescent job, not over priced. Took a similar pair of pants, a week later trusting they would do a fair job. When I went to pick it up, they charged me double from the last one!! When I asked why the price difference they said it was $16 for hemming and 9 for tapering even tho the previous time they told me it was $7 for hemming and $9 for tapering. Pants came out ok, but they take advantage of customers trust! Never going back!!

I had a very disturbing experience at the Wave MAX Laundry located at 529 N Galloway Ave Ste 16 in…read moreMesquite, TX. On the evening of my visit around 8:30 PM, I was finishing my laundry shortly before the 10:00 PM closing time. I was the last customer inside and was in the process of removing my clothes from the dryer and gathering my belongings so I could leave. I had my 1-year-old grandchild and my 14-year-old daughter with me. As I was packing up my items and preparing to leave, the employee on duty told me I needed to leave immediately in a very nasty tone. I calmly explained that I was gathering my belongings and would be leaving momentarily. Instead of allowing me a reasonable amount of time to finish collecting my clothes, the employee called the police. Two officers arrived. One officer approached my 14-year-old daughter outside and asked for her name and ran it through his system. The other officer spoke with the employee inside the store. According to the officer, the employee called simply because she wanted me to leave the building. This situation was completely unnecessary and escalated what should have been a simple situation. I was already in the process of leaving. Having police called while I was peacefully gathering my belongings--especially with my children present--caused significant emotional distress and discomfort. During the interaction, the employee also continued speaking negatively about me until the officer asked her to stop talking, while he allowed me time to collect my things. This experience was extremely upsetting and felt discriminatory and unprofessional. No customer should have police called on them simply for finishing up and gathering their belongings at closing time, especially when children are present. I hope the owners of this location review their staff training and address how customers are treated so that no one else has to go through an experience like this.

Where do I start . First of all our washer went out in our home so my wife and I started looking…read morefor a laundromat . I remember my bro mention it to me that he goes to one in Mesquite ( WaveMax ). I decided to go there since my brother mention to me that there is a young lady name " Alondra " who helps him fold his clothes , because he's handicap. We decided to go on Tuesday ,and when we did we were amazed as how clean the facility was.My brother was correct she just happened to be working that day. She showed my wife how the machines work. Mind me the last time we were in a laundry mat we were not impressed and dreaded it since the only ones we knew of were in OC , when we lived in the hood. She was very friendly and told us that they provide free detergent and that liquid to soften your clothes , and dryer sheets. Good thing is that we didn't have to worry about having change( quarters ) to wash and dry. They used a card system. wonderful i loved it. I'm very impressed at the facility the cleaningness it was and the friendliest as well . A plus is that its across the street for the police station. I will defiantly tell my family about this facility if they are ever in need of one . Thanks to Wave Max and their friendly employees you guys rock . _ My clothes is clean.

There's always something wrong with the washers, literally 10 of the small ones don't work. Either…read morethe owner is lazy to get someone to fix them or what but it's crazy. Places like this needs to be maintained well for customers.

Don't go to this place the sign says it closes at 11pm I went at 9:30 and the lady said to move my…read moretruck to the front because she was about to lock the door and close I told her the sign says it closes at 11pm she didn't say anything and had this mean face the whole time . I mean if your in a hurry to close why work smh I only came to dry was only gonna take about 20 minutes Lazy people ‍

It's always such a lovely experience being here! Clean floors, no bugs, nice and helpful staff!…read more(specifically one particular lady with long black hair who is always so nice and friendly! I wish I could remember her name). Most often, Laundry businesses are not this nice, at least in my experience. Finding this one like a breath of fresh air. It feels safe to be here, and you almost always feel the strong sense of community here as well. Nice staff, clean area, and always leave having a positive experience and clean clothes!

They did my laundry about a week ago and they did an amazing job!! Everything smelled and looked…read moreamazing and was folded to perfection! You can tell they are very attention to detail oriented and care a lot about their customers. I would 100% recommend this place if you need to get laundry done within 24 hours!

They are currently closed early. We dropped clothing off today saying we needed it same day and…read morethey assured us that it would be ready by 3. My husband went back a bit after 3, they said it wouldn't be ready until tomorrow. He told them he needed it anyways and they refused to give our clothes back to him. I drove here and arrived 10 minutes prior to close and they had already locked up. So our clothes are not only not clean, they are being held hostage and they are closed until Monday. Horrifying customer service.

The cleaners provided me with the service I requested. Every time I called to check on my clothes…read morethey were always polite and provided valuable service and advice!!!

The experience is always great, the turn around time is always good. Great job on cleaning our…read moreclothes for MANY YEARS. Not too pricey I guess. Ive never really used any other cleaners to be honest. You get what you pay for! I drive from Forney for this customer service. Fast service. Decent prices, good customer service from the young ladies that work.

Customer service is great and my clothes always come out to perfection! Turn around time as well is…read moreawesome, in before 9 out the same day service! Highly recommendn

These Cleaners actually put HEAVY STARCH on the jeans when you ask for it Ive tried numerous…read morecleaners in the Mesquite area and these are the best hands down

When I took the stuff in she said 20 dollars for the full-sized comforter, and 9 dollars for the…read morejacket for a total of 29 dollars. When I went to pick it up it was 37 dollars for the comforter and 10.49 for the jacket plus tax. I feel ripped off.

This was a convenient location, but it is just wwaayyy to much to to have to download the app, add…read moremoney, and put in the machine number. I downloaded the app, and it kept saying my phone number had already been used, even though I've never visited one of these before. The lady that worked there was helpful, but ended up entering the wrong machines, so I had to move all my laundry. Plus, the fact that you can't pay exact change unless it's with the app was a rip off. It was a clean space, none of the machines were broken, the dryer dried everything in one round. So that made it a worthy trip. But seriously, Queen is going to lose clients just like me by over complicating things.

Needs a bar to drink while washing. Very loud with kids running amock! Management needs work.read more

Before I arrived I loaded money on to the app. When I arrived I saw signs posted COINS ONLY No…read moreApp. I immediately asked the clerk Brittany I see the signs if she could start the machine being that I loaded money on my account. Brittany: No! It's new owners. We don't have nothing to do with that. (With negative attitude and waving her hands, shaking her head, with a smirk on her face). Me: I understand but how am I supposed to get my money back Other Clerk: You can try calling support Brittany: Rudely said... I can't start the machine, you need coins. Me: OK. Thank you. I'll call support as well. I will not return here with rude staff. When Kenya works she is also nice. Always has a supportive demeanor. Brittany rude, unprofessional, no passion. Her tone, body language is so negative. I will spend my money somewhere else. Even if I need to travel further OR buy my own W/D. ​

Fantastic location, clean and well maintained facilities!! The attendant was friendly, said "Good…read moreMorning" and provided help without asking! She helped with an error code (ED...) and told me to jiggle the handle and it cleared. Great spot for traveling folks who need a place to wash. $4.00 for a small washer and $1.00 for 40 mins dryer - great value!! Have larger and xl washers too!! Clean location with a bathroom.