The years Mr. & Mrs. Kim had the franchise to Lakeside Cleaners, never did I have to worry about inappropriate behavior by their staff, and never a problem with my clothing. The Current "owners", from what I can understand since, seem to speak English, but difficult to contact. I left my name and phone number, but call was forthcoming.
Background. I never allow my clothes to be washed with anyone else's clothes, always washing my own clothes and never, ever in the dryer. As I have for years, then take them to Lakeside Cleaners to be pressed. That fact has been made expressly clear to the owner, and each time I take in clothing if a new person is behind the counter. Never before has there been a problem. Until yesterday.
Issue. The last time I took in clothing was approximately three weeks ago, as always explained they are clean and to only press. When I picked up my clothes, there was an extra $10+ charge. The older woman who works there had, without calling me, decided to wash and dry my clothing, and not just press. She said "they were dirty!" She continued to insist my clean clothes had been dirty. In so doing, she took action without calling and discussing "her find" with me, she shrank two new pair of winter pants.
After the confrontation, I felt perhaps she would not again pull the same stunt with me. Yesterday I took in seven shorts, capri's, and one white cotton jacket. The gentleman helping me said he was new, which followed the turn-over in staff, gave me a receipt, but as I started to get into my car, I saw the older woman had immediately gone over and was opening up the white jacket. As I walked back inside, I heard her say, "I'm looking to see if dirty!"! I took the item from her, and told her several times to never, ever again touch my clothes. When challenged, suddenly she would not speak English, would not talk with me, turned and walked away. This is the second time this woman has, in my opinion, attempted to falsify my request. She learned nothing from the first time when on her own decided to wash and dry my clothing, rather than just press my clothes as directed.
As a result, I am wondering if I am the only person who has been, what I determine to be, scammed? As a result of the older woman's unethical action with my clothing, and charging me almost double the price, I will find another cleaners.
How sad, because the Kim's were well liked, treated their customers with respect, and their integrity, in my opinion, was beyond reproach. There was always a Mr. or Mrs. Kim on location. Sadly, with the current owners, I now do not find the same customer relations integrity with one member of their staff. Either the owner was never given my request for her to call me, or she elected to not call me, which I deeply regret. Until this second occurrence, never would I have thought to go elsewhere for dry cleaning or pressing. read more
