(please refer to my "5" rating ono 5/23/2021)
I have been using this cleaners for a few years, since moving to Oaklawn and after experiencing unsatisfactory service from several other cleaners in the area. When I found FINE CLEANERS, I thought I had been rewarded by the cleaning Angels, both customer service and product was expensive, but worth every penny. Since May 2021, I have frequented this location and always been happy. Saying all of this, I cannot explain what happened around 10:45 this morning; perhaps the gentleman was showing his "true colors"? (I use the word "gentleman" with considerable hesitation). I stopped to drop off an order while friends (that also use your location) waited in my car. As I approached the counter, this Afro-American (my respectful work being used) customer service representative. I said "good morning", I did all the greeting and I gave my name (William Walt Johnson, Jr.) while "he" mumbled some words I did not understand. After asking for him to repeat himself, I finally determined that he was inquiring about why I didn't have a mask on. Now, I thought, silly customer, that masks were optional (I will have to research this to be sure) for I had 2 or 3 masks in my car that I could have easily gone back to retrieve; however, the attitude portrayed was that getting a mask would resolve his concerns. Silly me, I stated that I was a good, loyal customer and would NEVER, not at a cleaners or anywhere, go to a small business if I was ILL or had COVID or for any negative reason. Those facts were completely ignored and when I had had enough, I advised "him" that I would be leaving and that would not come back. Other than telling me to wear a mask in the future, there was not one single positive remark made; it would have only taken me 5 seconds to get a mask out of my car or he could have provided me with a mask under these circumstances.
I will only repeat todays situation, my negative treatment, if asked by anyone looking for a "GREAT" cleaners. I am dedicated to supporting small businesses. When I sent my review on 5/23/21, I received the nicest response from the owner, it was very kind and professional. In addition, recently I asked another counter person how was business, all with concern. He was extremely polite and only said that he appreciated my business, the business I had sent them and my May 2021 review (this was a Hispanic gentleman with black glasses......just a nice guy). So, one might ask me, how do I assure myself that I never experience this type of rudeness in the future? You probably can guess the answer, right? You just don't ever go back again and you pray this person is able to improve his attitude. I am quite concerned about the unemployment situation in Dallas and pray all those searching for a job are successful! I also hope this man understands the impact of how you treat a customer impacts your owner's bottom line. Lastly, this business uses all the latest (it appears) computer systems and even sends a text to acknowledge your dropping off clothes and letting you know exactly when they are ready to pick up and includes their business hours......TOP NOTCH! Also, I found out they would do special orders and they did a fantastic special for cleaning my sofa zipper cushions for around $50; they were beautiful. All of the above is being pointed out to let you know how disappointed I am to be leaving; they were fantastic, to say the least!
TO THE OWNER: Best wishes from a previous customer! I pray and hope that you continue to be successful during these difficult times! Best Wishes!
I am absolutely furious at this point!
I apologize for the longwinded review. read more
