I had a very disturbing experience at the Wave MAX Laundry located at 529 N Galloway Ave Ste 16 in Mesquite, TX.
On the evening of my visit around 8:30 PM, I was finishing my laundry shortly before the 10:00 PM closing time. I was the last customer inside and was in the process of removing my clothes from the dryer and gathering my belongings so I could leave. I had my 1-year-old grandchild and my 14-year-old daughter with me.
As I was packing up my items and preparing to leave, the employee on duty told me I needed to leave immediately in a very nasty tone. I calmly explained that I was gathering my belongings and would be leaving momentarily. Instead of allowing me a reasonable amount of time to finish collecting my clothes, the employee called the police.
Two officers arrived. One officer approached my 14-year-old daughter outside and asked for her name and ran it through his system. The other officer spoke with the employee inside the store. According to the officer, the employee called simply because she wanted me to leave the building.
This situation was completely unnecessary and escalated what should have been a simple situation. I was already in the process of leaving. Having police called while I was peacefully gathering my belongings--especially with my children present--caused significant emotional distress and discomfort.
During the interaction, the employee also continued speaking negatively about me until the officer asked her to stop talking, while he allowed me time to collect my things.
This experience was extremely upsetting and felt discriminatory and unprofessional. No customer should have police called on them simply for finishing up and gathering their belongings at closing time, especially when children are present.
I hope the owners of this location review their staff training and address how customers are treated so that no one else has to go through an experience like this. read more