These guys set the standards for customer service. Great prices and the friendliest staff from the owner down to the sales people.

Great staff and owner, great prices and the furniture is good quality. We purchased furniture already twice and we will again in the future.

After an unsuccessful wait on a purchase from another store, we ended up at the Couch Potato. They were honest in recommending a sofabed with a small footprint, and estimated a 5-6 week wait. The couch arrived on time, and we love it! The extra thick mattress is a really cool feature, and our first guests felt the bed was quite comfortable. We will definitely go back to the Couch Potato for any of our future furniture needs! read more

These guys are awesome. We had an unusual couch request - we wanted an obnoxiously large, basically-a-bed couch for our living room. Bruce found a couple options for us and we ordered one custom. It arrived yesterday, and after some "creative problem solving" with the delivery guys, it made it into the living room. I now have all the couch I'll ever need, but if I ever did need another couch, I'd go back to Couch Potato, no question. Long live Jumbo Couch! read more

I highly recommend this business if you are looking for a good couch and no high pressure sales. I bought a custom couch here a few years ago. The delivery team was on time and they were polite clean-cut guys. The couch was exactly as ordered. A few years later, the couch cushions were getting a little smashed because I had selected a softer version against Bruce's advice. Rather than sell me a new expensive couch or make a profit on ordering new cushions, he referred me to a foam place where I took my cushions and they did a great job at a reasonable price. Also, Bruce recommended small square leather ottomans which have worked out great. Good advice, great service, honest, helpful, thank you! I hope he has a successful business for many years to come. read more

Had a super positive experience here. The sofas are high quality and best bang for the buck in the Monterey/San Jose area. I would recommend this place to anyone. Wholesale prices. I immediately found what I was looking for here. 5 stars!! read more

Absolutely the BEST customer service!!! We purchased a custom couch and we weren't satisfied with it after trying 2 months to like it in our home. We went back to let the owner know our dissatisfaction. They graciously gave us the choice of a full refund or another couch. We chose to keep our business with them bc of their great service to rectify the situation and we chose another couch, in which they delivered at no cost. Thank you Bruce and Jackson! We will definitely refer others to your store! read more

THE place to get your sofa. Well made furniture, customized to my colors, free pillows, lots of fabrics and patterns, reasonable delivery and they take your old couch away. If you want to invest in furniture that you will have and enjoy for a long time, come here first. It was a big purchase for me, but I have never bought a NEW sofa before. I suspect this couch will last a good long time. It's been three years and it still looks new. It's not cheapo stuff, like I said. well made. Did I mention free pillows? read more

We were so pleased with our experience at Couch Potato. We were about to purchase a sectional from Basset Furniture that I liked but would have been a few inches too big for the space where we wanted to put it. We found a sectional at Couch Potato that was the perfect fit at half the price!! After I ordered I was worried it wouldn't be as comfortable or nice as the Basset one, but when it was delivered I was beyond pleased. It's a beautiful couch and super comfy. It has a fold out bed which is also very comfortable. I haven't written a Yelp review in a long time but these guys really impressed me!! As a bonus they have a little toy room to keep your kids occupied while you look at couches. read more

Believe the great reviews. Very helpful service, they want to help you find what you really like without being pushy salesmen. We are very happy with our couch, and it seems to be nicely made. Good prices. Will update if the couch suddenly falls apart, but we are very happy so far. read more

Bought a sofa with chaise lounge. The couches are very customizable and you can get just about anything you're looking for with any fill in any color. Most comfortable couch i've ever owned at a decent price. It took 5ish weeks to arrive, but that was expected for being custom. They only charged $40 for delivery which was a steal since the guys had to carry fairly large couch sections up 2 flights of stairs and narrow hallways. read more

Bought a sofa sleeper here and it was super quick and painless. They had great custom options. My kids were on meltdown mode and they had a cute little play area there that enabled my husband and I to focus on the task at hand. Great selection, friendly and knowledgeable staff. read more

I was recently in town for a short trip to help an elderly family member "fall proof" her home. After doing some research and coming up with specific parameters for a new sofa, I headed to Couch Potato. Bruce greeted me, listened to what I needed and showed me three options that could be delivered immediately. His efficient, kind and non-salesy approach was so refreshing. I selected one and Bruce arranged to have it delivered just a few hours later - impressive! His delivery team even went to the extra effort of offering to put some protectors on the legs, so as not to damage the hardwood floors. The sofa worked perfectly for the space, and for our specific needs. Moreover, the quality of the sofa is excellent, from the way it is built to the fabric. Without touting a lot of frills and overt marketing, I could immediately determine that Couch Potato is all about quality, selection and customer service. I would highly recommend them without hesitation to anyone I know. read more

we went back for our second set of couches are are still EXTREMELY pleased. We came in with measurements and a sketch of our room and what we wanted and got exactly that!! Their timing was right on and we couldn't be happier. read more

Massive selection and quick delivery. I've had this chair for about a decade now and love it.

Couch Potato has an awesome selection, awesome deals, and a super amazing, down to earth, friendly staff. Top notch.

Bruce is amazing. So is every single staff member. They help you know your options but don't give you the hard sell. Excellent Customer service have kept me coming back again and again. read more

Awesome company to work with. We needed a very large sectional and Jackson really delivered! Love the sectional, loved the customer service, and our couch came earlier than expected. Delivery was great also. We saved a bundle on the sectional and it looks and feels great! We will definitely go to The Couch Potato if we need anymore furniture. read more

Was looking for a quality recliner, checked out a few different stores of high end and moderate chairs before checking out the couch potato, read reviews on Yelp which really help me determine that this was the place to pick up my chair. They had too many great choices of quality North American built chairs and couches, excellent prices and a relaxed environment, just needed my TV and fridge would have been set for life. Thanks Bruce! See you soon when I come back and get a new couch. read more

Bought a couch off the floor 6 months ago. It very quickly showed pilling and wear. Very disappointed, would have been better off with IKEA, sad to say. read more

there are things in life that happen that confirm you have become an adult. not that your not still, and always will be, a kid at heart. but we all have to face the fact that one morning we will all wake up, have hemorrhoids, bad hair and no memory. i look forward to growing old, and i knew i was becoming an adult when i bought my first couch. i don't mean a craigslist couch, a keep it on the front porch so we can smoke joints, drink 40's and make fun of people walking by couch, or a hand me down from uncle john. i mean a real, brand new, tags on, full price adult couch. nobody ever taught me how to buy a new couch. so i went to the couch potato. i had a million questions that the owner, bruce, and his buddy jefferson were very patient with. they suggested i pick a print from my living room and match the couch to that. and god damn it...i matched up my framed 2002 herbie hancock at the fillmore poster to every freakin couch they had. until i found it. my dream couch...actually it's a loveseat. and it's purple velour. and it's the best thing i own in my life. i love the couch potato and all the people that work there. read more

We bought a couple of electrically adjustable leather recliners a few years ago and they have been really fabulous for my back. I have real back issues and they provide all the support I need with my legs raised just the right amount. Anyway we had an issue recently with the control on one chair that had nothing to do with the manufacturer, very well made chair. We contacted the new owner Jackson and he not only came over to the house to inspect the chair but also repaired it at no charge (we paid a very minor amount for parts). Plus he arranged for his employee's to both pick up and deliver our repaired chair again at no cost and both on the same day! Unheard of in my experience to turn a repair around on the same day at no charge. I cannot recommend this company highly enough and when we decide we need to replace our current chairs there's absolutely no doubt we will return to the Couch Potato. They gave us terrific advice and service buying and were more than kind and generous after the sale too, actually long after the sale. Jackson and his staff are just the best and so are their products. read more

Anyone within fifty miles of Soquel who is looking for a mid-priced sofa should check out Couch Potato for excellent prices, selection, and service. Sofas are something you really have to buy in person -- just looking on the web isn't going to get it done, though it can help narrow things down. In the end, though, you just need to sit on a lot of sofas until you get that "aha" feeling. This is the place for that. The owner knows pretty much everything about how sofas are made, what to look for, what's worth paying for (or not). He explained to us, for instance, why the least expensive of various leathers would be our best choice, which I would never have guessed on my own. The fact that they delivered the thing on a Sunday was pretty impressive, too. A good experience, and a good purchase. read more

As other reviews have mentioned, I'd give 10 stars! The staff was helpful, knowledgeable, patient with me.. I wasn't certain what I wanted, they were helpful without being pushy! I found the sofa and chair perfect for me, fabulous price, same day delivery! Awesome. Highly recommend!! read more

Customers for life! We have purchased from CP 4 times now, and exceptional service each time. Almost any couch you can imagine can be ordered or made here. They value their customers and stand behind their products, even at their own cost. They're the best! read more

A few months in and the couches are holding up well with 2 small kids, a bunny, and a dog. My daughter took a red marker to the (lighter green) couch recently and it came right out. Still super impressed with these. read more

Fantastic service, great price, and all the customisation options you could ask for. I really got the impression that the guys at Couch Potato wanted to help us first and foremost, to the point where they suggested a cheaper fabric option because the more expensive one wouldn't wear as well. By the end of it, they were constructing a frankencouch in the showroom to demonstrate exactly what our sectional configuration would look like. Can't recommend them highly enough. read more

This store is awesome. Individual attention and they make the furniture especially for you, size, shape, color, fabric, etc. We purchased our first Omni leather sectional from here 15 years ago. It was still in excellent condition after 15 years and we sold it quickly on Craigslist for $500 with multiple people interested. We wanted reclining couches and this is what we ordered from them next. They arrived and they are beautiful! I appreciate the quality of materials and craftsmanship that went into these couches at reasonable rates. read more

I needed a new sofa, and I shopped at 6 or 7 furniture stores in Santa Cruz. I was looking for a sofa that would be really supportive for my back. Couch Potato's staffer Jackson knew exactly what I was looking for, he was super-helpful, and I ended up buying a sofa made by Stylus in Canada. It was delivered yesterday, and I love it! Couch Potato has tons of selection, prices are reasonable, and they delivered on schedule (with a firm 2-hour delivery window). The delivery guys were on time, quick, and made sure my new sofa was installed to my satisfaction and packing materials removed. I'd heartily recommend Couch Potato! read more

On a hunt for the perfect sectional, I've talked to furniture salespeople all over the Bay from Santa Clara to Salinas, most don't know their products. Some salespeople are downright clueless. It was so refreshing to speak to Bruce at Couch Potato. He was helpful, friendly, and best of all knowledgeable. Finally, I got to deal with a professional! I can't wait to place my order. read more

After a house fire, I shopped around a lot before finding buying furniture. No place compared in price or the excellent service at the Couch Potato. They custom ordered everything for my house and it is all perfect, plus they saved me a ton of money. There is no reason to shop anywhere else. read more

We love our couch from the couch potato!! We initially ordered the wrong size sectional for our living room ,Bruce went out of his way to help us correct our wrong. We will definitely be return customers!!' read more

Great place! It doesnt look like much as far as appearances and ambiance go... but, they have plenty of furniture to sample- and they order it direct for a much lower overhead cost to them and to the customer- so its a win-win! If you dont need the furn right away and can wait a few weeks for it to be delivered, and want to save a little $- I totally recommend this tucked away gem. read more

The Couch Potato has great service, great selection, and I liked being able to buy local. They also feature made-in-America couches, which is cool. I got exactly the electric reclining leather sofa that I was looking for. Try one! An electric recliner is totally worth the extra money! Anyway, Bruce was great, and so were the delivery guys. read more

We found Couch potato online while I was searching for a sectional. They carried the brand that I had been looking for and they crushed the price that I could purchase the sofa for locally. I was a little concerned about ordering a sofa online, being such a large purchase, but after talking with Bruce (the owner of Couch Potato) my concern disappeared. The customer service was amazing! Bruce went out of his way to make sure things went smoothly--especially the delivery. I would recommend Couch potato to anyone!!! read more

Shopping at the Couch Potato has pretty much become a family tradition for us. Everyone in our immediate and extended family has bought his/her living room furniture from Bruce. The greatest aspect of the Couch Potato is its total Santa Cruz feel - no pressure, no hype, just excellent service and a genuine desire to match one' s purchase to specific needs. With Bruce or Jefferson's assistance you can find the look and feel of the couch or chair you've envisioned and then pore through a variety of swatches to get the right color and fabric. The hard part is the exciting anticipation of the furniture's arrival 4-6 weeks later. So, plan ahead! It's worth it! read more

The staff is very friendly and helpful, but the furniture is fool's gold. You get what you pay for. Actually, that's not even the case. I think you can get better furniture for less at Costco. I bought a faux suede chair and a 3-seat reclining couch from Couch Potato and neither have stood the test of time. The fabric on the chair dried out after 5 years and I'm replacing the couch after 4 years because it's hurting my back. I had similar feedback from a friend who bought from Couch Potato, and their couch is less than a year old. I've come to the realization that you spend most of your time at home on either your couch or in bed, so it doesn't pay to skimp on either. Lesson learned. read more