Mom had one 80x60 rug that needed attention.. John was efficient and she felt it was a good price.. It will take a little while to be cleaned but we'll follow up after we get it back... Thanks JOHN.. read more

Carpet King - Carpet Cleaning Near Me - Aptos, California

Hired for the cleaning of two sofas and two chairs. Poor job of looking (if at all) for spots; just cleaned the surfaces without any close attention. I've got a half dozen spots to clean myself. Said they came with no water so wanted to connect to our spigot outside. Couldn't get the hose disconnected and now, from whatever they did, it leaks at the connection. They found some other source outside (we're in a complex) and left a mess on the sidewalk from dragging their hoses through the landscaping. Left huge wads of dog hair (from our furniture) in our carport, apparently when they drained their hoses? Massive mistake using them (even though prior experience with rug cleaning was good); never again. read more

We've used Carpet King a few times for our large area rugs. They picked up and delivered and cleaned our wool rugs beautifully.

Carpet King had good service for dropping off my large throw rug and picking it up ! thank you . A Carle

Carpet King did a very poor job on some minor carpet repairs for me. The job involved a pattern match of existing carpet but the job was left in a mismatched and crooked mess. In addition the owner billed me for $125 more than his original estimate. The total time his workers spent on the job was less than two hours and the fee I was charged was $500. That's $250 per hour for poor quality work. read more

John, It's interesting that you've decided to respond publicly to my review after 3 years in an attempt to mischaracterize things, as if this makes things any better. First, you leave a comment here that I left a machine-made old dirty rug with you - which is patently untrue. Hours later, after seeing my response, you go in and CHANGE your comment to one with a more cordial and apolgetic one -- stating that I CHOSE the stop statute (or whatever it was called - I can't remember) over an expensive repair. Ahh John... if only that were true. The truth is, you didn't even present another option or explain the treatment you did. ...On the quality of my rug To your now deleted comment: my rug is a 100% WOOL, HAND DYED (vegetal, not chemical), HAND TUFTED Turkish prayer rug that I purchased from very good friend who is an importer of fine rugs. She purchased it from one of her partners in Istanbul. It was plush and in excellent condition, except for the pull/fray on the corners that I brought it in to repair. The retail value was $1,200.00. It was not old, dirty or machine made - any assertion to those points is patently untrue. Unfortunately, as I mentioned, my housekeeper caught the corner of the rug in the vacuum it frayed and pulled the yarn on two corners. The frayed area was very small on each end and would have likely required repair to the (warp/weft) on the back on one side. I expected a repair. Unfortunately, you chose to do something else without my approval in lieu of a true repair. ...On not noticing the problem with the repair: I have already apologized for the time that had elapsed between when I picked up the rug and when I noticed your "repair" --- However, that happened very easily because of the way you packaged the rug...which prevented me from properly inspecting it on pickup. While it may not have been intentional, by rolling the damaged edges to the inside of the rug, and putting the intact corners on the outside, it led me to the mistaken belief that it had been repaired properly, when it wasn't. When I picked it up and pulled back the paper - what I saw was the two edges that were in good shape. I went on my way, happily assuming my rug had been fixed, when it was not, and it stayed in the paper because I'd cleaned and repaired it prior to putting it into temporary storage for a move. It was only when I rolled it out to give it to my daughter for her new house, that I gasped with shock over your "repair." ...On abusive customer treatment: Trying discredit me first with berating comments about the quality of my rug, and then changing that comment response to assert that I CHOSE the repair in question feels like an attempt to mislead readers and frankly, negates the new, more apologetic tone of your reply. While I want to believe you are sincere in the sideway apology -- what speaks louder is your attempt to push the blame back on me. Again. Seriously dude.... I wish you well... and I don't have an axe to grind. However, I'm not going to allow you to attempt to discredit me as if I did anything other than fail to scrutinize the work you did on pickup. My review stands on its own and is substantiated by other reports of rudeness, disrespectful customer service on your part. Perhaps it'd be good to focus on reversing that pattern. At the end of the day all you have is your reputation and I do hope your other, positive reviews will help compensate for the negative ones. - Me read more

Very shady store. Gives a quote for one price and then charges more once you revive the bill. This store does not do business in good faith and will charge you extra once they clean a carpet. Plenty of other cleaning services in Capitola and Santa Cruz that will not charge you an arm and a leg. read more

I have had my antique rugs cleaned twice and experienced top notch professionalism. Very helpful, competent and time sensitive. John and Tanner are friendly as well! Highly recommend. read more

Carpet King was efficient and on time, I definitely recommend them! The service tech was absolutely a pleasure to work with.

John has always done an amazing job for me. His crew is very professional .benny went the extra mile with my stairs were spotless

What a wonderful experience!! I had several antique wool rugs in storage for years and needed to get them cleaned and repaired. I was quite nervous but John ( the owner) totally calmed my fears and concerns! He is so knowledgeable and so helpful...he is my go-to guy from here on out! I highly recommend John and Carpet King!! read more

I love supporting local business in Santa Cruz but found this business to be unprofessional and unnecessarily rude. He was not helpful and I went to support another carpet business instead. There are better carpet places in Santa Cruz. Do not support this business unless you want to be met with disrespectful customer service and ridiculously high prices compared to other places. read more

I had an excellent experience with John. I called on a Friday he came out that Monday. Cleaned all the carpets in the home. He took out the toughest stains. He was extremely professional and prompt. I would highly recommend them and definitely use them again!! read more

I had spill in my vehicle and called Carpet King. Garrett came out within the hour and cleaned my upholstery. He was friendly, professional and efficient. I would recommend Carpet King! read more

John is the best @ accommodating his clients needs. I clean houses & Swans of Aptos and have used John's business from cleaning carpets & furniture. John makes it so easy and does such a great job, I wouldn't use or recommend any other cleaning service. read more

I compared prices of several local carpet cleaners, and Carpet King came in lowest. When they arrived onsite, they tacked on a $40 "Furniture Moving" charge to move a dining room table and a sofa - the rest was cleaned around, or I'd moved it out of the way before the cleaner came. The irony is that I helped the cleaner move the furniture I was charged for! Moving furniture IMO is part of the job I'm paying for. Beware of last minute add-on charges with these guys. read more

I called these guys for a quote to clean our carpets and received a bid. It seemed like a fair price so I called back the next day to set up an appointment to have them clean only to be told it was $100.00 more. When I asked why, the owner said "well im the owner and that is what it is today" When I said okay well thank you, he hung up on me. This is why so many businesses fail. What a shame read more

Carpet King is a family owned and run business, who give a little extra in customer service... which is hard to find theses days. Even the owner came by to check out how things went after they cleaned my 99 year old mother's bedroom carpet. Both the owner and his son were respectful, honest, dependable, friendly and kind to my mother who suffers from dementia which made her feel important and happy. Our family will use Carpet King for all our future carpet cleaning. I highly recommend Carpet King. read more

I dropped off an area rug and pad to be cleaned. This company said they couldn't clean my pad. When I went to pick up the rug they had thrown the pad away without my permission!!! He tried to sell me another pad for "half off" $288! I bought a better one on Amazon for $50! He was just trying to rip me off! Very underhanded and unprofessional!! Don't trust this place! read more

One of our carpets was particularly soiled and has come up like new. Thanks for a great and professional job

Carpet King does a great job. I have several rentals and every year for the last 8 years or so, they have performed miracles by making carpets I had given up for dead, with stains everywhere, looking like brand new. They are not inexpensive, but they are darn good. read more

I recently had an antique Kilim rug cleaned by Carpet King. The rug came back gorgeous and fresh, so if you need a carpet cleaned, I would recommend them. However, the price charged was different from the price quoted. This isn't a terribly big deal, however, if they had taken the time to measure the carpet when I dropped it off, we wouldn't have had this potentially problematic customer service situation. I also asked about rug pads. The price I was quoted was obscene, about $140 for a 5 by 9 rug. I immediately went to Overstock and picked one up for under $40. Although Carpet King has been in business for a long time and probably do well, every small business should know the difference between their core business and required mark-up, and add-on items provided at reasonable prices to clients. Those add-ons are how you secure loyal customers. Also, some guy was in the back yelling on the phone the whole time. Not very professional, and not the energy I need when I'm just trying to pick up a rug. read more

I had Carpet King come out to clean after a construction project. Victor was lovely, punctual and did a wonderful job! I will definitely call them a again in the future! read more

I spent several months several years ago hand crocheting a 8x10 old sheet rag rug. After puppies, dogs, friends and us walking, sleeping, rough- housing on it it was time to get it cleaned. With a bit of trepidation I looked for someone to clean the rug and chose Carpet King. We got it back today and they did a fabulous job. It looks like new. Thanks. read more

If you have to deal with this business, I recommend that you request a written detailed receipt of your order, whether cleaning, restoration or new, because details may change arbitrarily, and when they do, expect that problems will be blamed on the customer. I dealt with John, who claimed to be the owner and who proved to be, as a disagreement arose, quick to anger and verbal abuse despite my effort to discuss and resolve the situation. I suspect that I'm not the first person who has encountered John's rudeness or tantrums. read more

Don C. Carpet King replaced our old carpeting and installed new ones for the whole house. John and his team did an excellent job. On time, on budget and excellent workmanship. What more could you ask for.I would recommend them for your next job! read more

My regular carpet cleaning company wasn't available to I took a chance on a new one. Oscar from King's carpet came over and did an excellent job. I will definitely use him again next time! read more

My experience with Carpet King was phenomenal because of the honesty, quality work, and personal touch that made the process as easy and stress-free as possible for me. Ben was working with me and he really cared about my safety-- his caring, maximum efforts truly show in his work. 100% recommend! read more

With winter behind us and spring cleaning in progress, we recently contacted a series of cleaning professionals to help us with a full "Top to Bottom" house cleaning. After a winter with three boys and two cats, our house needed some serious work. Although Carpet King was not the least expensive (going cheap can sometimes cost more) they were quick to respond to our questions and were able cover all the services we needed (fully carpeted house, three pieces of furniture, six area rugs, and minor carpet repair). The reason for 5 Stars? First, they knew what they were doing. They anticipated things we overlooked and simply handled them. Second, they dealt with problems in an exceptional manner. We had two minor issues (honestly might have been our fault) that needed fixing. I made one phone call, and the response was "We'll be out there today to fix it." No qualifying, no finger pointing, no elaborate process, they just made it right. read more

Do not give them your business. Oh my goodness. I was treated so rudely on the phone by the owner - his tone was patronizing and abusive. So unprofessional. read more

Had my carpets cleaned last week and they look great. First time I used Carpet King and was very pleased with the service, Victor was professional and pleasant. I have had my carpets cleaned by a few other companies before and Carpet King got my carpets the cleanest. Plan to use them again. read more

Carpet King did a fantastic job cleaning our carpets. They even got out spots that another cleaner could not - even after two tries! They were here right on time, and did not leave any mess. Plus, they were very careful with our furnishings. I would highly recommend. read more