Expert level assistance selecting new hardwood floor and project management from sales associate…read moreJana Ashley. Flawless installation with very careful attention to detail from Alex and Tony. 10/10 experience overall.

Extremely poor customer service -- local customers deserve better…read more I reached out to Direct Flooring Outlet after seeing the reviews and wanted to get a local quote after finding the flooring I was looking for online. I used their website to request a free quote and was contacted by Dan Versman, the owner's son. Dan initially told me they would likely be able to match the price I had found and that he would put together a quote. What followed was one of the most frustrating customer service experiences I've had in a very long time. I received several one-sentence emails from Dan asking questions that I had already answered in my original email. Rather than continuing this back-and-forth, I simply asked if we could have a quick phone call to discuss it. No response. I then called the main office. The woman who answered gave me Dan's phone number and specifically told me to text him and that he would get right back to me. He never did. Not once. I waited until the following week, giving them plenty of time and being more than patient. Later that afternoon, I sent another email and called again. Eventually, at the end of the day, I received a response saying: "This isn't worth it for us, we're going to pass." That's it. I have worked in customer service for over 25 years, and this was honestly one of the worst experiences I've had dealing with a company. I wasn't asking for anything unreasonable. I was a local customer trying to purchase a substantial amount of flooring and simply wanted a quote and a conversation about pricing. What makes it worse is that I called the main office afterward specifically to explain my experience. I was told that Lou Versman would be informed and would call me back. He never called. At some point, businesses need to be accountable for the level of service they provide. If you say you're going to call someone back, call them back. If you say you're going to provide a quote, follow through. If you don't want the business, that's fine -- just communicate that professionally and promptly. Your website has a commercial talking about the level of service you provide to local customers. Based on my experience, that message does not match the reality of dealing with your company. I ended up having to order the flooring from over the hill, which was a major inconvenience, simply because a local company couldn't be bothered to follow through with a basic customer inquiry. And Dan Versman's lack of communication, respect, and professionalism was obvious throughout this entire experience. The lack of care and respect shown toward a potential customer speaks volumes about how seriously he takes the people who are trying to give his business their money. And Dan -- giving your own company a 5-star review and then the company responding to that review looks pretty crooked from a customer's perspective. At the very least, it raises some serious questions about the credibility of the reviews on this business. SMH. If you're looking for flooring, go somewhere else. There are companies that will actually communicate with you, follow through, and treat you with basic respect.

Bay Area Floors is the best flooring company in Santa Cruz- I'd never use Home Depot again! Such…read morewonderful and responsive staff. As a REALTOR, I always recommend Bay Area Floors for clients, and my own home! Laura Keeley, REALTOR 831-889-3200 Laura@Davidlyng.com

I hired this company to install a product they offered called Revotile, a click-lock floating…read moreporcelain tile. In less than a year, the grout was cracking and the tiles were shifting in one end of the bathroom. When I brought this to their attention, they said in their opinion the structural failure was caused by a shaky washing machine and possibly also affected my subfloor. They even came out to evaluate the possibility of a paid repair at my request, *but sent someone out who did not work with tile.* When he informed them that he did not work with this type of flooring, they told me they would have to send out a tile installer. (They *installed* the floor and had come out once or twice to look at it...and they didn't know it was tile?) The second installer they sent said a repair was not possible, so I decided to have the tile removed, the subfloor repaired if necessary, and vinyl sheet flooring installed. I used a different flooring contractor for the removal and replacement. Upon demolition, it was discovered that Bay Area Floors had actually used a blue Microban underlayment (designed for floating laminate or wood) directly under rigid porcelain tile. Tile requires a rigid substrate - putting it over foam causes the floor to flex, which is the real reason the tiles were shifting and the grout was cracking. (Further, there was nothing wrong with the subfloor.) I tried to contact Bay Area Floors directly regarding this, but they stopped responding to me. Because they stopped responding to me entirely, I have filed an official complaint with the California Contractors State Licensing Board (CSLB). The CSLB has opened a case and issued a formal notice to the company. So far they have ignored the board's mandatory response timeline, the deadline for which has technically just passed, but I will update this review if necessary. Be incredibly cautious when hiring this company. EDIT: The contractor response below is absolutely false. They have taken no such action or at least have not communicated with me about it. Certainly that have not "attempted to assist me in filing a claim." Furthermore, anyone can research online that Microban underlayment is both an improper underlayment for porcelain tile AND is not the underlayment stipulated by the manufacturer, Daltile, for proper installation and for warranty requirements. Please do so, then compare the photos attached with the contractor's claim that they "follow all manufacturer installation guidelines." This has nothing to do with "the flooring I chose," it has to do with the contractor's blatant disregard for industry installation standards, and both trade and manufacturer guidelines. I will not edit or respond further, this is now in the hands of the CSLB, to whom they can provide the evidence that they responded to me as he claims.

I was very impressed with Miguel and his team. First time I called him, he answered his phone, no…read morephone tag or messages like I seem to get with so many other contractors. He stopped by to review my ~1800 sq foot oak floor refinishing project the same day, and I had a quote by the end of the week. I really appreciate this kind of efficiency. The price was excellent, much lower than what Google estimated for my zip code. Another thing that differentiated him from the other companies I called was that he was willing to help me move my heavy furniture items out and back in when we returned from our trip (it was a 2-week job). That was a relief for us - I didn't want to have to coordinate with a moving company for such a short job - and my wife and I can't manage the heavy items. The repairs were perfect, and it all looked like new when he was done. I highly recommend Diaz Hardwood Floors.

Well to begin with, the guy didn't show up on a scheduled date, so we REscheduled & he came, then…read morehe said he'd email me an estimate, then he Never did send the estimate so I reached out & left a message, and then I NEVER heard back! Now, we were not in a hurry to get the floor done but I did make it very clear that I wanted an estimate first & could schedule the work for later. WOW!

I cannot recommend Moises and his crew enough for the fantastic job they did at my home. I have a…read morehouse from the 1920's with wood flooring throughout that hadn't received any attention in decades. Moises came out, immediately identified what types of wood were used and what work would need to be done, and gave a very fair quote promptly. He was even able to identify an obscure type of wood used on one of my moldings that needed replacement - he really knows his stuff. His team was incredibly diligent and did a magnificent job bringing the floor back to its former glory days. They were done ahead of schedule, left the job site immaculately clean, and I couldn't be happier with the work. Moises was always professional and went above and beyond to make sure everything was done to perfection. If you need any type of flooring work done, look no further!

Moises and his team was perceptive, detail-oriented and customer-focused on the entire project I…read moredid with them for raising and SPC flooring of my sunken floor of the family room - a common problem in the Bay Area homes. Most importantly, they did not try to force me into their plan and instead customized the project per my actual need. They were clearly and evidently caring about the quality of the job they were doing, and took pride in doing a great job with the flooring workmanship and making sure the quality of their job was top-notch. Moises also guided me to better quality material than found at big-box retailers, for longevity of the work done. The quality and value of the work and customer-focus was terrific.

We actually had Chris here for two jobs. The first was to refinish the hardwood floors in the…read morekitchen, utility room and pantry and then extend hardwood into the dining room, living room, hallway and foyer. Tile had to be removed in the foyer, while the other rooms were carpet. Chris flattened the floors first, rather than taking the shortcut of severe sanding like some installers. If it's not prepped properly, it just won't look right. The job came out perfect - straight, flat floors, great color, beautiful finish. This was November 2015, and it was an extensive renovation, so we were very careful when we selected Haltom Floors. The floors looked so good, we had Chris back the following year to put hardwood in the hallway into the back part of the house and to recarpet the three bedrooms. It looks absolutely great! We recommend Chris Haltom highly. Our neighbors had their hardwood refinished after they saw ours and were very pleased also. Great team, clean, professional.

All went as well as I expected. Couldn't be happier. On time, neat, great quality, would recommend…read morethem without hesitation.

Simply the best. Outstanding Flooring Store and Installation!…read more I cannot say enough positive things about my recent flooring shopping and installation experience. From start to finish, the entire process was exceptional. Craig, Gary and Sandy were incredibly professional, responsive, and knowledgeable. This family operated business has a showroom with a great selection and variety of floors to choose from. We did our due diligence and shopped around for materials and received installation bids from many other vendors. Ultimately Bass Family Flooring was the winner. The quality of the flooring itself is top-notch, but it's the expert installation that truly sets this company apart. Craig and Gary were meticulous in their work, paying close attention to every detail. Their communication was excellent, keeping me informed throughout the project. It was evident they took great pride in their craft and were committed to delivering exceptional results. I was thoroughly impressed by their hard work, expertise and dedication. They went above and beyond to ensure my complete satisfaction and had solutions for all the little nuances of our home. I would highly recommend this company to anyone looking for a flooring upgrade or new floors. Thank you!

Great products and service. Excellent value. Recommended…read morefor all kinds of jobs. We used them to redo floors in multiple rooms and they got each done in a day.

Marmoleum Install: We can't say enough good things about this business. Showroom design support ,…read moreefficient communications & highly skilled professional installation. Careful removal of old subfloor , meticulous cleanup , removal & replacing of all trim around cabinets and appliances. Most incredible , long standing support to satisfy problems arising from structural issues. Several call backs always with a smile and great results. Ed is a vinyl floor wizard !

This is a A+++ company all around! We researched laminate flooring and got bids from 3 places…read more Todd came out to measure and was professional, knowledgeable and a nice guy. The bid was within the range of the others, maybe a bit lower. (No extra charge to move the refrig or kitchen table) Mostly we chose this company for its' reputation and it is local and women-owned. (Deborah and Bobbie.) We had to wait 3 plus weeks for the color we wanted to arrive. Worth the wait! It was Mohawk, cattail pecan. Installers, Ed and Johnny arrived on time this morning and were very polite and expert in their craft. They worked efficiently and were great! Love the results! I highly recommend this company.

We're absolutely thrilled with 831floors! They will be my go-to for future flooring projects. They…read moreremoved and replaced the carpeting in the master bedroom closet with cedar planks. Manuel Jose communicated every step along the way about the work they would do including picking up the planks from the store, removing the carpeting, the baseboards, etc. They took care of doing the caulking and painting the baseboards so I didn't have to hire someone else. They showed up on schedule, hauled away the old carpeting and debris, and laid the cedar planks perfectly. I also found their pricing to be competitive. We're so happy with the quality of work and our experience with 831floors. I am now considering using them for other flooring projects in our home.

Needed a stair runner installed for our stairs and got a couple of bids for the work. Manuel and…read morehis team were on time, responsive, and quick. Took them only about an hour and our stairs look fantastic and are much safer.

Kevin and his team--especially Carlos--just installed carpet in my living room and it looks…read moreamazing. The entire experience was seamless and positive from start to finish. This is the second time I've worked with them, and once again, it was an absolute pleasure. We chose 100% wool this time, and it's even softer than I expected. I couldn't be happier with the result and highly recommend them!

We put laminate in our entire house minus 2 bathrooms and Knights Floors came in with the best…read moreestimate by far. Kevin was very easy to work with and accommodating. His guys were awesome and very hard working and diligent. We only had to move very few things in preparation for the job, they did everything else in a very efficient manner. When we pointed out something we thought needed attention they jumped right on it. I would highly recommend Knight Floors as we are very happy with our new floors

Milo is the guy to go to for all floring needs. He works hard for you. An expert on flooring needs…read moreand installation.

My husband and I highly recommend Stellar Flooring. Milo is responsive and easy to work with. We…read morehad trouble finding the right fit for our project when contacting other flooring companies, but as soon as we consulted with Milo, we knew that we had found the right person. We really appreciated his can-do attitude and solution-oriented approach.