Where do I start? Let me begin by saying I am the typical big-box shopper. I like the convenience, selection and cost that comes with it. I even have a Lowe's card. So naturally, that's where I go. Also, I'm a capable DIY'er and know what I want. I do my research online, shop local and install it myself. That was my plan for hardwood floors. I've installed them before so expected a simple repeat. I visited Home Depot and Lowe's but being that we just purchased our home, I really wanted something special. A friend recommended The Wholesale House. Within a few minutes of my visit, I knew this was the right place. They have a great selection, reasonable prices and a very knowledgeable staff. In hindsight, it makes sense. They are not employees that were trained a few hours to cover the flooring department. This is what they do everyday and they know their business. I could've made a $5k blunder but they saved me with picking the right flooring, Johnson Hardwood English Pub. They provided guidance in getting all the installation necessities without overselling. That eliminated a lot of Google and YouTube searches! I installed the flooring last week and it looks beautiful! I'm so happy with the overall experience! Although I can't imagine these floors needing to be replaced anytime soon, I will absolutely return if or when I need flooring again! Highly recommended read more

We had a Wonderful experience with them and our home came out Beautifully! I highly recommend them for prices and service. Berenisse was very helpful with helping us choose. read more

I would like to thank The Wholesale House for finding some transition strips for some flooring I purchased 8 years ago! Berenisse went the extra mile for me and found what I needed at no charge. They are really a top notch company. I have purchased from them a number of times and always got great products and service at a great price. read more

Berenisse helped me find a trim piece for my floor in a short amount of time and it matched perfectl, and will be back for more buisness.

How often can you say you remember going to a local business with your parents as a child and returning as an advanced middle aged adult and still getting amazing service and value? That would be me with the wholesale house. They have a beautiful selection of carpet and hardwood many locally sourced. They delivered on time for a great price and even able to provide custom stair treads. It's relaxing to shop in a low key lovely environment and wonderful to see a family business carry on and thrive read more

I can't say enough positive things about the Wholesale House in Aptos. This was our 2nd time using them for our flooring. The first time was 20 years ago and we were happy with them then, so we decided to go back to them when we were ready to update our flooring. Unfortunately, this time there was a problem with the flooring after it was installed. Austin and Gail at the WH, went above and beyond to help us completely replace the flooring with no cost to us. They were kind, helpful and professional. We HIGHLY recommend them to anyone looking for quality flooring in the Monterey Bay area. read more

We have patronized the Wholesale House more than once in the past for both carpet and laminate floors. We have always been so satisfied with both the service and the products. The reason we kept returning, and encouraging others to do business with them, is because we really were getting top drawer, knowledgeable service but with big box store pricing. We are glad they're still around because they can't be beat. Our floors are gorgeous. read more

I am thrilled to get my flooring from The Wholesale House. Wonderful customer service and selection of products. I knew nothing about flooring and it was so nice to deal with experts who are so friendly and knowledgeable and could help me find the floor that is just right for me. I highly recommend this business. Katie Davis read more

We ended up going with these folks for hardwood floors. Their service was impeccable. They let us grab some samples, made sure we were completely happy, and at the end of the day have an amazing selection of quality flooring at reasonable prices. Best off unlike Bay Area Floors on 41st these folks post their prices. Bottom line we transformed our home with the quality materials we bought here and would advise you to come here with a cup of coffee and check out some fine products in this cozy little shop with old school service and a million dollar ocean view. read more

I always feel in good hands at the Wholesale House, They manage the details and guide me along as needed. Moreover, their "people" skills are just as well honed as their technical expertise. They listen carefully to what we wanted, and consistently went above and beyond what anyone might have expected. Plus they're a local, famliy run business. and buying from a local business creates more jobs, provides better personalized service, invests back into our community and puts your sales taxes to good use. The folks at the Wholesale House are diligent about keeping their overhead down so they can provide amazing prices to us. It is very rare that anyone else's prices are lower. I highly recommend the Wholesale House to anyone looking for flooring and home assessories. read more

The Wholesale House is amazing ! Gale and Steve we're so helpful with our selection of carpet. The carpet layers we're so helpful. They spotted damage in the floor and I repaired it over night and returned to finish the installation then next day. They finished intall in the AM. Fuzzy side up is the best ! Thanks Fuz and Travis! We love our carpet ....so soft to walk on . A+ rating 3 years later. Thanks so much Wholesale House ! Charlie and Teeney Parker read more

Great pricing. These folks are very helpful and had great follow thru. Have shopped there before would go there again.

Thank you, Gail, for referring me to Victor Cruz of Model Hardwood Floors when I was searching for someone to reinstall a previously poorly installed laminate job in my Aptos condo. He and his crew were professional, efficient and highly skilled providing me with a beautiful job at a fair price. read more

I have been using The Wholesale House for about 20 years. I recently went back because we needed carpeting for a rental we have. I went in on a weekday afternoon and got plenty of personalized (and friendly) attention. The woman (wish I could remember her name) was helpful, understood my needs and made good suggestions. The carpet installers they recommend do a great job too. I went with Jim and was very happy with the installation job. He was very pleasant to deal with. read more

The Wholesale House is the way to go. The service is amazing-Steve and Gail are very helpful and knowledgeable. The carpet I got is absolutely beautiful and such a great value. Thank you for going above and beyond! read more

I love how all the prices are shown on all the samples - no mysteries here! And all of the staff are so kind. I had a great experience buying my hardwood floors at The Wholesale House. read more

I recently bought some beautiful hardwood floors from The Wholesale House and it was a great experience. Gail helped me find the right color and style that would look best in my home. She was so patient with my decision making process. Once I made a choice... it wasn't long before the flooring came in and we were able to begin the install process. I really appreciated the ability to look through the store with no pressure to buy. It was a completely positive and enjoyable experience and my floors look great !!!!! read more

Great selection and customer service! No surprises, and the owner if very helpful! The prices were competitive with the big box stores, and much higher quality, modern finishes. Another Yelp find! So glad to have stopped in. read more

I should have written this review 2 years ago when a disappointing experience happened but I decided to go into denial. We had bought several times from The Wholesale House and had nothing but good experiences. Our last time was not good. We had bought a fairly middle of the road carpet with a pad that was suppose to be waterproof. We have several animals and when we have had our prior carpets steam cleaned ,sometimes the dirt from under the carpet and pad comes through. Anyway seemed liked a good upgrade. While the pad and carpet was being installed i did a test on an extra piece of the pad and we were sadly shocked to find out it was not even water resistant. I immediately callled the store during the installation and they assured me they would look into it and not to worry. Weeks went by and we were dealing directly with the owner. We basically got no satisfaction in terms of replacing the pad. Mind you it was a large job to move the furniture and pull the carpet back out at this point. The owner never offered us a refund on the pad which at the very least heshould have been done. Anyway we just used another local company in Soquel and everything went great. The pad is not just waterproof but much more pleasant to walk on. The owner was all talk in resolving our issue. In the end the blame went on an East coast Manufacturer and we simply did not want to deal with this issue anymore including the writing of a review at the time. read more

I first shopped the big box stores for new flooring. I wasn't getting enough help or advice so I visited the Wholesale House. There a got just what (I thought) I needed. Right away I said that I have a 70 pound dog and I would need flooring that could stand up to her. The first woman I spoke to told me to choose the samples that I liked and she'd let me know if they would be appropriate. I choose several and she told me a couple were not work for me. I made my final decision and she told me it would be better if I chose the rustic version of that sample, which I did. I chose a rustic engineered wood in maple. My installer did an over-the-top job! It was artistic. I could not have asked for more. The flooring on the other hand started to scratch immediately. I visited the store to ask about the scratching and was given (by the same women who advised me on which flooring to purchase) a small amount of cleaner which I tried on the scratches but of course it didn't help. I returned another time for help and the woman that was there that time told me that her adult daughter who has a heavier support dog plays catch in the house without any marks being left. This time I asked to speak to the owner and was told he was out-of-town but she'd leave him my number and message. I did not receive a call back. I called again and I emailed a couple of times without any response. Finally the owner connected with me and we made an appointment for him to see the floor. He came to the house saw all of the scratches and told me that my dogs nails needed to be trimmed. My dog had been to the vet the week before and I had asked about her nails, her vet said they did not need trimming. The owner left saying "I'll need to make some phone calls". That was weeks ago. I am now shopping for an attorney. read more

We recently changed out our carpet for hardwood. Steve walked us through the process, gave us a great quote, helped expedite delivery and even followed-up with the vendor while he was on vacation! It is great to shop local and it is even better when you have a store with great selection, great advice and great prices. read more

What I loved about this store was the service and quality of products. They spent so much time with my husband and I in making choices by knowing the products and helping us find what was best for us. They gave us samples to take home, they helped us measure our project, and most important to us what it would cost, which saved us money compared to other quotes. They had a list of installers that proved to be reliable and a long history of being in business. read more

I cannot heap enough praise on the amazing people at The Wholesale House. Verging on phobic when it comes to shopping, I was pretty skeptical of our flooring installer's insistence that a 45-minute drive to place myself in their hands would be worthwhile. Heidi, Gail, and Steve made me a convert with their expertise, listening skills, patience, attention to detail, and follow-through. They showed me dozens upon dozens of options for our whole house remodel (you would not believe what a vast selection they cram into their space), endured my endless waffling, never even remotely pressured or rushed me, allowed me to borrow many samples over numerous visits (1.5 hours round-trip and - at least to me - worth every minute and sacrificed fossil), made timely calls to sales reps on my behalf, and lent their unfailing support throughout the process of choosing and purchasing the world's most gorgeous hardwood floor! If every aspect of our project were as wonderful as my experience with The Wholesale House, we'd be thrilled and without all the gray hairs we've sprouted. My only regret is having no more excuses to buy flooring from them. And our flooring really is more beautiful than I ever dreamed! Thank you, Heidi, Gail, and Steve! read more