I went to Lumen Galery in September for the arts and wine festival. I found the cutest ring and purchased it. She had a size 5 in stock which I could get sized or I could just order size 6 from her. She looked up how much more the size 6 would be from the designer and I decided to pay the difference instead of buying a size 5, and taking it to a jeweler. I was told the ring is white topaz, diamonds and 14 karat gold. I found it odd she was going to charge me for shipping. Usually when you make such a large purchase shipping is free. And come to find out after finding out who the designer is she also charges free shipping on her website. The owner said she had to ship it to lumen Gallery and then ship it to me, therefore charging me. Not sure why you couldn't just get direct shipping from the designer. Maybe just another way to charge the customer. Just like she charges for bags and doesn't tell you. I think it was 3.50 a bag she charged my friend times two. It was a bit of a struggle getting it shipped. I hadn't heard anything so I sent an email and she said she had just received it that day. Then she said she was out of the office for a few days. Not quite sure why she was the only one who could ship it out. With that being said, I received the ring. There wasn't any information about the ring or who the jeweler was. Which led me to believe something was wrong. I asked her to send me information on the ring and who the jeweler was. And asking her why it wasn't stamped 14 karat gold. She then responded that the jeweler was now using 9 carat instead of 14 carat. Because gold prices have rose dramatically in the last year. And apparently the jeweler did not notify her. I find that hard to believe if you're carrying a jeweler in your Boutique that they would not notify you about new gold standards. Not to mention when she looked up how much the size 6 would be it's right there on the webpage, I later find out and I looked up her information. When I took it to a jeweler, he also said that not all of the diamonds were real. (I can honestly say that part had nothing to do with the owner at lumen Gallery) i jeweler said I would have to pay $350 to do an extensive review. Which I was not going to do. I contacted the owner after receiving the information from the jeweler. Instead of being very apologetic, she was rude and defensive. She should've had no qualm over giving me a full refund under these false pretenses. She then told me I could not get a refund. After I said I would report her to the Better Business Bureau. She said she would give me a partial refund and I would have to pay a restocking fee and shipping. I said absolutely not!! I then decided to be my own advocate and filed a claim with my bank to receive my full refund. Per the bank she has to approve the refund. I filed that on September 30 and I'm still waiting. If I don't get my full refund I'm then going to file a complaint with the BBB. It's really unfortunate that she treats customers this way. I attached the receipt and the return policy and the text conversation. This could've all been solved real quick if she would've just said I'm so sorry. Can I give you a full refund. Or maybe a discounted price. It's unfortunate because she has some really adorable things in her store. But I cannot support a local business owner when she treats her customers this way. read more