This place has the atmosphere of Saltgrass with the food quality of a low end Golden Corral. Our server wasn't very attentive when we our drinks were empty and left us rather parched. The manager came up and said "How are you ladies doing?" when I was clearly eating dinner with my boyfriend who has a thick beard, and promptly walked away out of embarrassment without waiting for a response from us or apologizing to him. And I had a response to her question too. My response would have been "Not great" since the pot roast I ordered was one step up from cafeteria food with gravy as thick as tar and the seasoning was nonexistent; No amount of Worcestershire sauce could save the pot roast. My corn and cinnamon apples also reminded me of buffet lines, which is not something you want to have at a sit down restaurant. Overall, this "comfort food" made me feel homesick and I wish I would have just made my dad's pot roast recipe instead of wasting $30 on a subpar dinner for two. 2 stars because the fried pickles were good enough for the extra star. read more

Terrific restaurant experience! The food was delicious, especially the chicken fried steak and fried pickles. Mama's butter cake is in a class of its own; it might be the best cake I've ever eaten. The servers were fast and friendly. Food came out very quickly. We can't wait to return. read more

Went into Cotton Patch for lunch this morning and had a great meal! Everything came out perfect and on time. Manny my server was great and super nice! I might have to go back and ask for his number... read more

Ordered the chicken fried steak and it was mostly very well done batter. When I did find the beef it was so well done that it was hard to eat. The gravy must have come from a mix because it sure didn't taste like homemade. My husband ordered broiled shrimp of some kind and it was rubbery. Plus side, our waiter was great! Been there done that, won't go back! read more

I will not go back after the last experience. Went in on a Friday evening, about 7pm. We are seated rather quickly. Took more than 15 minutes for a waitress to bring us menus and take our drink and appetizer order. She returned with the drinks and said she had put the order in for our appetizer. We ordered two Chicken Fried Steaks with our choice of sides. She then tells us that they are out of the broccoli and rice casserole and black eyed peas. Which we had both wanted. Reluctantly we both scramble to find other sides and ordered. We wait another 20 minutes for our appetizer to come. We are done with it and set another 20 minutes for our food. Not once offered refills or bread. The plates are brought out to the table and she informs us there is bad news, they are now out of the mac and cheese that we had both ordered for a new side. With only "ONE" side item she starts setting the plates on the table. Why wouldn't you inform your customers before a plate is brought to the table that they are out of the items and given a choice of something else? At this point I was so turned off at the service and with them being out out of everything nothing could save the visit. I asked her to take the plates back and grab our ticket. After over an hour waiting time you expect to get more than a drink each and an appetizer.... read more

My husband and I went out for our 11 year anniversary and chose Cotton Patch for our dinner. Our experience was terrible to say the least. We were sat immediately, only to sit at our table without even being spoken to in over 5 minutes. We ordered everything together- drinks, apps, entrees. 5 more minutes pass and we finally get water, but no drinks from the bar. My husband continues to repeatedly ask for our drinks and onion rings to no avail. At this point we are beyond frustrated. We have extensive backgrounds in the restaurant industry, and both know the proper protocol on waiting tables. None of our needs were met. Never was able to speak to a manager during our visit. I called the next morning and spoke to the "GM" (HA!) who's name I believe was Fernando, who said how sorry he was and how he wanted to make things right and was going to send us a gift card to make up for our ruined anniversary meal. AND GUESS WHAT!! That never came either. I'm BEYOND done with this joke of a restaurant. read more

Great chicken fried steak and soups and salads. Small beer selection. The bar is active.

Well it was a good day till I decided to take my husband out to eat here at Cotton Patch for Fathers day even though our first and second batch of fried green tomato appetizers we're raw..then my entree Cobb salad was served to me with raw chicken..got $20.00 ..knocked off..which I didn't mind paying the $30.00 they should have given us our meal for free and took it as a lesson learned..never ever serve raw food especially chicken..it was all of their faults..the cook..the servers and or wait staff..I only paid because I didn't want them to think that we were out looking for a free meal ..now I feel sick..I didn't think to check the chicken quesadillas...we left with the fish tacos and their still sitting in the fridge..I know we won't be back we had an awful experience.. poor management.. obviously the cooks don't know how to cook..servers don't know the difference in cooked meals..our meals went from the cook to the server and they all didn't notice the chicken on the Cobb Salad was raw ..I don't recommend this place to anyone at all .. read more

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I've been to several Cotton Patch Cafes around TExas and this one is on par. The only bad experience I've had at this one is that they took a while to get my food out on one instance, but it was fairly new at the time. The food is good quality and the staf members that I've interacted with are very friendly. read more

Horrid service. Thought I would give this place a shot have seen it many times over the years. Placed at take out order at 8:37. They said it would be twenty minutes. Ok no problem. Show up thirty minutes later and parked in the to out spot and called the restaurant. The girl who answered said it is not ready yet and that they would bring it out. I watched her through the window as she answered and also hung up the phone. As soon as she hung up the phone she walked out and left for the night not talking to anyone. After waiting another ten minutes I went into the store and walked past two girls rolling silverware right at the front no greeting, nothing. Went to the bar and talked to the bar tender. He took my payment and told me that the order was not ready so I told him no biggie I'm outside in spot number one. Go wait an additional 14 minutes. Went back in and went to the bar and told a waitress that I had a carry out order. She asked me if I called. I told her I called and came in both and she said ok. As she messed with the computer I said ma'am I've already paid if that's what you're doing and she said oh ok. Turned around and handed me the cold food that was sitting stagnant on the counter. Get what you pay for I suppose. Not a penny more. read more

My grandson and I visited Cotton Patch for lunch today. We had a very nice meal and the friendliest waiter, his name was Alex and he was very on top of his job today. read more

CPC has the most delicious chicken fried steak I've ever eaten...and one of the largest. A large selection of sides, tasty rolls and sweet tea make CPC my favorite restaurant, my frequent choice for birthday and Father's Day lunch. read more

At best, one star. Chicken fried steak was almost cold, green beans were cold. Waiter obviously didn't want to be there. Won't waist my $$ there again. read more

Ate here all the time, 15 years ago when I lived in Lubbock, and it was wonderful. Just moved back and was excited to bring my husband. I couldn't have been more disappointed. Really gone down hill. Food was blah blah blah. Neither of us really enjoyed it. :( read more

Well I gave them 3 tries and this time we walked out after 10 minutes of not being recognized after being seated in a not busy restaurant. 2 times before the service was horrible with long waits for the food. The Plainview location is great but you won't ever see my family in the Lubbock location ever again. Even the table next to us didn't get their food and complained. read more

I was tempted to give this restaurant 1 star, but I increased it to 2 based solely on the taste of the food. We came in today for a weekday lunch and ordered off the Weekday Lunch options. Our server was Ciera. She was friendly and took our orders promptly. Our food was brought out quickly (by another server). It was hot and tasty. By the time our food arrived, our drinks were well on their way to being gone. They were completely gone by the first half of our meal. Our waitress was no where to be found unless a table was seated near us (which 2 were). As with us, she promptly took their orders, entered them in the computer, and brought back their drinks. She didn't notice or ask us if we wanted refills. Finally, she realized both of our drinks were completely empty and brought us new ones. We flagged her down again to get our ticket (which was actually for the table next to us.) After waiting some more, we got the attention of another waiter and asked him to get Ciera for us. She came over and gave us the right check and had to have known we were getting quite impatient at this time. We needed to split up payment bc the receipt wasn't separated, but we never could get her back to our table. My coworker finally paid for the entire bill and we walked out. However, while walking out, she was at the bar chatting with the manager and another coworker. The manager should have been checking on tables, yet he never visited our table and spent the majority of this time standing behind the bar. Very disappointed and were quite angry when we left. read more

We have just moved to Lubbock a week ago and so far we have determined that this is our favorite place to date. We have eaten here twice and had great food each time, the service is very friendly and fast. Haven't had a chance for a cocktail yet but the bar looks like a really fun place to meet up with friends. Great happy hour prices read more

Haven't been to Cotton Patch in over year. Great food and great service is what I had. Thank you for getting better.

Frozen out of a box entrees. One my as well just go to United and get a frozen dinner for a fraction of the price.

Food was good chicken fried chicken mashed potatoes and squash. Wife had pork chops veggies and mashed taters. Son had hamburger steak fries and apples. Aside from having to ask for a waiter after being seated and only seeing her twice the entire meal not a terrible day at cotton patch. Miss the glory days when the food was always great and the staff was on the ball. Maybe a new and energetic manager could better train the staff to do their job instead of huddle at the back. read more

15 mins and no hostess. Grabbed a table at the bar and another ten minutes with no wait staff. Left with no contact. Yikes.

So I use to come here a lot a while back. I have started coming back recently and I gotta say it has gone DOWN HILL. Service really has gotten bad. The food is still pretty good but man I don't think I'll be coming back anytime soon. read more

Waitress was the highlight of our trip. Extremely friendly, and accommodating. Salad dressing was watered down and left a lot to be desired. Let's not forget to mention the entire restaurant smells of old pee. WTF is that about! Strawberry lemonade looks nothing like advertised but may be better than chili's! Probably won't be running back any time soon! read more

I can't rate the food because I finally gave up and walked out before I received my lunch. I went in well after any lunch rush and waited about 10 minutes for someone to come and get my drink order --- and my lunch order. I waited about 30 more minutes, and after the second table of diners that had come in AFTER me had been served, eaten and left I got up to leave as well. I asked to speak to the manager, and after waiting for a few more minutes, I gave up. The server came out as I was headed to the door and said my lunch got put in as a "to-go" order and was ready, could they plate it and bring it to me.... seriously?!?! I don't want to eat fish that has been sitting in a to go bag for nearly 30 minutes. The manager then came running out yelling at me as I was backing my car out - with the said "to go" bag in hand. She said they would give me a free meal "next time" I came in.... I said there will not be any next time. Really BAD first impression - and last. If you are on Slide Road in Lubbock, TX go across the street to On The Border - they are friendly, fast and the food is always good. read more

The food is fine, and I mention that first because the to-go service is terrible. If they say 10-15 minutes they mean 30-45 minutes. They will not expo your order to make certain you have everything. If you specifically ask them to they still will not do it. Incorrect orders are so commonplace that they don't rate an apology or a visit from a manager. Their philosophy appears to be that if they provide poor to-go service you'll simply decide to dine-in. I wish I could say this was based on a single experience, but no, this pattern has been repeated that last four or five times I've ordered food to go. I know, my fault, but my wife keeps hoping that the next time will be different. read more

I love Cotton Patch Cafe! I've been to 3 locations (the Lubbock, Bryan, and Brenham one) and never left unsatisfied! Every time I go to a Cotton Patch, I have trouble deciding on what to order...everything on the the menu looks great! Not only are the prices great but so are the portions! You get to choose 2 sides with your meal. They also serve you complimentary cornbread and rolls...I mean who doesn't love warm bread? Another good thing about Cotton Patch is that on some nights they have a daily special. My favorite "daily special" is the one on Monday nights...the BEST chicken fried steak (that I have ever had) with a choice of 2 sides...for only $7 or $8. If you don't try Cotton Patch, you're truly missing out. Great for families and comfort food!!! Service has always been great too! And you have to try the Dr. Pepper Cake for dessert! read more

The service manager name is Dillan Painter he was the main problem. I walked in at 6:00pm and my food didn't get to the table until 7:26pm. I asked to talk to the manager to ask why it took so long and ask if they could fix ALL of our plates because they were wrong. He started to yell at me and tell me that there is no way they can fix my plate because what I wanted fixed was impossible. All I wanted was for my onion rings to have batter on them because all he did was put onions in a fryer without batter. Then I wanted my bacon to be chopped for my cobb salad. I then told him there is no reason to be rude and yell. Then he told me that he is being rude because I was lying about the onion rings and that I was just being complicated and wanting a free meal. I then asked why he double charged me and he said he didn't and that my numbers were wrong. I added it up in front him and it turns out his numbers were indeed wrong not mine. He then told me and I quote "I don't have to put up with SHIT from you!" I told him he needed to stop being unprofessional and all I wanted was my ticket corrected. He came back and threw our ticket at the table. Next he went to the other workers and started gossiping about me loudly too so I could hear him. I told my waitress don't be worried its not your fault its the managers. She was very sweet but she was in tears scared to be yelled at by Dillan the service manger and scared she would be the one to lose her job. I gave my ticket to the manager to pay and he then told me that he could kick me out of the restaurant and that I wasn't welcomed back. I then just asked for my card and the ticket so the waitress could run it, because I didn't trust him. read more

Been there 3 times and each time the wait staff was awesome and food was great!! Chicken Fried Steak, Meatloaf and Fried Catfish were all wonderful!! read more

Never have i been treated as we were in this restaurant 8/12/18 in Lubbock, TX We were never greated even after 20 minutes standing there with manager and other emoloyees walking by and seeing us all standing there. The restaurant was not busy at all and there were at least 5 servers from what i could see. Never seated and many others were in the same postion we were. We ended up sitting ourselves at the bar and i still had to go find someone to wait on us literally. We then waited for about another 20 minutes for drinks and our food well that was out in about 45 minutes after that. No rolls were ever brought to the table i had to get everything for my family so that we could eat and then i asked for silverware and she said she would have to go to the back and see if she could find some!! WHAT THE HECK ARE THEY DOING? This location is in an amazing area of town and if it is lack of sales well its not because customers are not coming in, its because they are walking out to never return. We are in a town where this business could go out of business should management and staff not be changed. I had to find someone just to get napkins and it was the manager whom was moving a mile a minute slow as could possibly be. Wrong man for this job as i see it. He told me we are short handed today, which my comment back was there is no excuse for the treatment of all the customers that did stay. He is a poor example of a leader and not sure why he was put in this position. No greeter at the door, how hard is that job? Waitress you job is to serve with the best possible service. I have done this job and i can say it is a constant moving and checking and that was not something the waitress were practicing. I had to get refills which did take at least 10 minutes each time and i had to stand there til they were refilled or we would have never got them filled. All i can say is I hope that upper management addresses the issues at this location ASAP before the doors have to be closed because the moneys are not coming threw the door. I could continue with the cleaniness of the restaurant but then i would be writing all day. We used to enjoy coming in to a home cooked meal. Not sure why the ball has been dropped. read more

What has happened to cotton patch in the past 6 weeks or so? Chicken fried steaks were pretty good the last several times I had been in but, this time everything was out of whack. The chicken fried steak was so over done it was burned, the crust on the outside was so hard you couldn't eat it. The mashed potatoes were cold as was the gravy and the broccoli was cold, and nearly raw. The waitress was great. The manager never says a word to anyone especially the customers. I don't know what happened but it may be quite awhile before I visit again. read more

If I could give less than one star I would. The service was horrible, the food mediocre at best. We had to ask for refills and corrections to our order. I like the CP in Plainview, but will NEVER return to the one in Lubbock. read more

Walked in about 4:15 on a Saturday. Seated promptly, there were maybe 3-4 other tables seated. Order was taken quickly, tea and bread brought right out. Tea was somewhat stale. Steaks were cooked as ordered but were seasoned with a salt based seasoning, leaving the steak too salty. Everything else was fairly tasteless. I asked for just a to-go cup with ice before I left and it took forever. During our meal our server was pretty much non-existent despite a lot of staff. Over all I will not return read more

Good lunch menu, and the chicken fried steak is perfect for a small portion. It was tender, flavorful and served quickly. It's hard to find CFS that starts as real meat, so this was a pleasant surprise at a good price. I'll definitely be back. read more

Awful service. Waitress was far too untrained, missing items on all of our plate. Missing items on dishes I.E. fries, tomatoes/croutons, hush puppies. We're out of mac and cheese balls and dinner rolls. Other waitresses making jokes and looks/snickering. Worst service i've experienced. read more

Every visit here has been a mess. Food is okay but it takes forever, and the service has been consistently bad. One waitress left finished plates on the table for at least ten minutes while no other customers were around, and another was upset at me for ordering water and said that that was "killing her" for some reason. read more

Bad mixed experience today. Mom liked her meal. Dad & I had over cooked chicken fried steak that never should've made it out of the kitchen. It was dark versus golden brown and even extra gravy didn't help. The cook and waiter should know better. Fried green tomato appetizer was great. First time Cotton Patch didn't deliver so I'll give them another shot in a few months. read more

Cotton Patch, is a good place to eat with family and friends. I've been going there since I was little, with my parents, and I love it. Their chicken fried chicken plate is the best, in my opinion. The chicken fired steak is good but sometimes a little chewy. The fries are salty and the fried okra, is awesome. When I was a little kid, I would always get the cinnamon apples. They're warm, sweet, with a bit of sourness to them. People of all ages will enjoy them. read more

Good service. Cajun duo was good, great flavor but the shrimp was kind of rubbery. I know this is west texas but shrimp shouldn't taste like that and not be deveined properly. I actually removed the veins of three of the eight and idk if you know what is in that vein but it is not something you want to eat (shrimp poop). Very disappointed in this. read more

Worse experience ever had with any restaurant. We had a party of 6 and was told by hostess it would be a 25 minute wait which was okay until an hour later we had not been seated. Not only were they seating other people before us but did not even offer to push to tables together to seat us, but yet kept seating of people. After an hour, asked to speak with manager and he had a not give a sh-t attitude. Finally after being seat, order an appetizer and was informed that it was not made correctly and only get something different. The hostess, manager and everyone else but the waiter acted as though they couldn't care. We were not the only ones upset with them, as another group stated it had been 2 hours before getting their meal. If there was a rating lower than 1, that would still be to good. They tried using the excuse of firing 3 waiters and 2 cooks. Like I said, worse experience with any restaurant! read more

This is the third time in a row over several months where the service was bad, the food was bad or they were out of whatever we ordered. Three strikes your out! We won't be back! read more