Waitress was rude and ignored us when we requested more bread, kept saying it was still in oven but people at next table got some.

Ordered to go today and I'm guessing it was a very off day today. First out to go order walked out with another client; so they remade our food. Once I get back to the office with the food, I notice the chicken on the Cobb salad is still raw (and all over the salad so nothing is edible). My coworker received no gravy for her chicken fried chicken and that was over cooked. Update- after calling the restaurant, they personally delivered the food to rectify the situation. Thank you! read more

Cotton Patch Cafe - Raw chicken on salad - American Near Me - Lubbock, Texas

The food was good, my complaint is what restaurant only has ONE highchair! There were three of us that needed a high chair and the ONLY high chair in the whole place was taken!!! Give me a break every restaurant should have at least 5 chairs good lord they're not that expensive! We all had to hold our kid and eat!!! read more

I called in my order. When I got there I called and let them know I was outside. They said it would be about 30 minutes. No probleWm, I just sat in my car on my phone. Finally after an hour I went in, thinking maybe they were buzy, and not trying to be a jerk. After all they said they would bring it right out as soon as it was ready. I went in to see how much longer. It was sitting on the counter. The coke was watered down. I ask if they could at least chang out the melted ice cream. She just kind of looked at me. I had to repeat it. When I got home everything was very cold, even the ice cream that she took back to change out was just milk. That was 2 chicken fried steak dinners. And dessert. What a waste of a good Sunday nite. read more

Chicken fried steak was good, but service was poor. I brought a newbie to eat here since I love cotton patch in Fort Worth and we were both very disappointed. We will not come here again. read more

I just read Sara S's 12/23/17 review. What a coincidence. She ordered tilapia and steamed veggies as did I when I dined at Cotton Patch this evening. I must say that I really liked the fish and veggies were cooked perfectly and the quantity was abundant. I dined with three of my colleagues this evening and all of us really enjoyed our meals. The prices are remarkably reasonable for all of the meals and drinks are the lowest in price I have seen at any restaurant in a long time. No, the Cotton Patch is not a 5-Star restaurant yet it's not too damn bad and they actually have a few selections on their menu that are healthy. I'm giving this place a "thumbs up" and I will go back because the food and the service and both decent. read more

Good food. GREAT prices and great service. Give it a chance! I had steak and shrimp for $12.99 and my wife had salmon and said it was delicious. read more

The food is great. But I cannot understand why they cannot get a to go order right. Two times I told the young man what I wanted to go and he repeated it back to me exactly right. After I got home my order was not right they had left some stuff out. If I lived across the street it would not be too bad. But I live all the way on the other side of town and it makes it hard to turn around and go all the way back to get what you got left off. All I have to say to the people that make a to go order is to check your order before you ever leave the restaurant because nine times out of 10 it will be wrong. read more

We ordered dinner for delivery through Favor. Deciding on salads, my wife selected the Strawberry Pecan Salad, and I edited the order to include these words: NO BLEU CHEESE. This request was totally ignored, so she spent her first 15 minutes trying to pick out the bleu cheese. We thought Cotton Patch might be a good eatery to try here in our new home of Lubbock as we are limiting ourselves to curbside or delivery, but never again... read more

A few years ago this Cotton Patch was decent, but I will find it hard to go back after my last experience. Our waitress was unreasonably inattentive and rude at times. We asked for extra rolls and refills, but never received either. Even though she spent most of her time talking to the table next to ours, she didn't seem to notice that we had been waiting a long time on food or that we didn't have any liquid in some of our cups. The food was a little below average but not the worst thing ever. A couple of our entrees didn't come out as we requested, but were tired of waiting and dealing with our waitress to ask for it to be corrected. read more

Our waiter was very good and did a great job. The all you can eat catfish left me disappointed. It had a muddy taste to it. Some pieces where not that great. read more

The service was unprofessional in every way. New waitress was obviously overloaded with tables. Ordered sirloin medium with baked potato and baked squash, my mom placed same order except house salad instead of squash. My steak was cooked very well done and even black charred. The toppings for the baked potatoes was so sparse that we had to ask for additional sour cream. The waitress knew my steak was overcooked, but since my mom's steak was properly cooked I decided not to send mine back in an effort to just complete the meal and leave. At the end of the meal my mom asked the waitress for a to go box. I wasn't going to even bother with mine. She came back to present the check and I asked for the meal being boxed. Instead, she brought back a to go box. I went ahead and packed my charred briquettes of a steak. We waited another five minutes or so and finally decided to go to the waitresses station and request the package. At this point we were told the meal had been put in the trash. I asked to speak to a manager and none was available, so I asked for the name in order to contact later. I was told that they do not provide that information. At this point, my blood pressure was going up and my mom sensed that I was about to blow and convinced me to just leave. I'm not a difficult customer as I know how hard that job is, however I hold the restaurant to blame for overloading her and as far as the trashed leftovers go, I was so stunned when she offered to have the meal boxed because NO ONE does that except for the Finest restaurants. In the future I will definitely make sure a box is brought to the table. Overall, this was one of the worst dining experiences ever. Such a shame as this was our family go to when we came to town. read more

I am a sucker for their super homey and comfort food options. I dined in and finally decided on the MEATLOAF plate with a side of GARLIC MASHED POTATOES and SAUTEED MUSHROOMS. It definitely hit the spot. I would come here again if I wanted some simple fare. read more

Mannnnn. the squash didn't taste right at all tonight. Mashed potatoes were barely mashed and real chunky and dry. you guys used to be so good! Such a disappointment! read more

SO expensive! For such a casual place with casual food, I was highly surprised to see that a mediocre-sized basket of seafood was roughly $12-$14. I don't know, maybe I'm just a cheapo college girl. Good food though, I ordered the buffalo chicken strips. Service was a little slow: the waitress was good, however the hostess was nowhere in sight so we ended up seating ourselves. Might try this place again, might not. read more

Fantastic food and friendly and fast service ! Good location too :) thanks for everything

I've visited many times, and love certain dishes but...... It is very sad to see this restaurant on such a decline. We stood in line way to be seated probably 15-20 minutes, no host no greeter nothing. We went to bar area and sat and waited, for server, another 20 minutes. We sat there and watched people walk in and walk out. My wife spent more time getting our family silverware, napkins and refills. Their excuse was they were short handed, order wrong never got correct items. Sitting there listening to everyone yelling in the back. Honestly we couldn't wait to get out of there. read more

Eating lunch on a Sunday afternoon after all the churches let out is automatically a huge pain. Just about any place that serves some form of cream gravy is going to have a huge wait for artery-clogging food and questionable service. With a 30 minute wait, I guess that's considered reasonable for the time of day. The hostess was incredibly friendly although the host staff had no clue how to manage any party with more than two people. We waited for well over thirty minutes for a table for five while tables of two and three were seated immediately. After finally being seated at table meant for at least eight, I considered mopping up the greasy table with a bread roll so I could feel safe with my hands on the table. Our waiter was friendly but seemed a tad overwhelmed. I attempted to order something that wouldn't triple the size of waist so I went for the grilled salmon. Our food couldn't seem to come out all at once either. My salmon was incredibly rare as if I ordered extra rare tuna. A little unappetizing to say the least. Previous reviews seem to scowl at the "high prices" yet the most expensive item on the menu is about $12. I find that assessment quite false. That's the price of an average suburban chain joint entree. Overall, Cotton Patch isn't much to write home about. I think I'll pass on the "outhouse-chic" decor as well. read more

I read the reviews and was skeptical about coming.... After eating with 8 people 2 of which were in High Chairs, I am glad we did! The most expensive item was around $12. The portions were perfect!! Except for the Cheese Sticks.... They were HUGE! The margarita was perfect (frozen and on the rocks), the peach cobbler is a must!!! The reason I have 4 star instead of 5 is because of the restroom... It was not well kept and I had to inform them to mop the wet floor ( They did immediately). Other than that, I totally recommend coming here. If a post can help your decision.... Go, and go now! read more

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If your a biracial couple don't bother going to this restaurant. From the time we entered, until we left 30 minutes later without eating, the waitress ignored us on purpose. She started by asking us to move out of her section, never brought a bread basket, and took forever getting our drink order and bringing them. We watched as people that entered ten minutes after us were treated with dignity and respect. Our waitress looked me in the eyes, saw we needed drink refills and walked off with out coming to the table. At this point we were scared of her handling our food and walked out. One star is generous after the treatment we received. read more

Had their food to-go tonight. Everything was delicious, order was spot on, and food was hot after being delivered by Favor. Will definitely be ordering again! read more

My mother and I decided to come to this place for dinner Friday, September 21st it starter off completely bad, we both order tea to drink when we got our teas they were sour because the tea was so old our waiter even admitted that the tea was old, we should of left then but we decided to give it a chance that chance turned into a 50min wait for our food, by the time we received our food which was ice cold and over cooked at the same time we asked to speak with a manager we didn't want the meal but we at least wanted to pay for the food we tried to eat, the not so friendly manager stepped to our table and proceeded to tell us we were lying about our experience and that she made prepped our meals so she knows they were right....long story short just go to Chick-fil-A don't waste your money/time here read more

I ordered chicken and dumplings and were not completely cooked They were doughy and very off putting This is the 3rd time that my food has been awful I will never recommend and will not go back HIGHLY DISAPPOINTED read more

Best place for a chicken fried steak! I love their food. Delicious and down-home. One of the best restaurants to get cookin' that tastes like southern home cookin'. Consistently friendly and helpful staff. It's kid-friendly in case you've got little ones to bring along. read more

Went to Cotton Patch Cafe for lunch today and service was great. Alex did an amazing job of keeping us in drinks and providing us great service. Our food was great as well. Rolls were delicious. Great chicken fried steak and husband had the meatloaf and he said it was good. Thanks for having great servers and amazing food. read more

Went here for lunch with my daughter. The service was awesome! I ordered the chicken fried chicken which was juicy, but the sides were less desirable. My daughter compared the mac and cheese to the Kraft Mac and cheese you put in the microwave. The green beans were ok. The peach cobbler was amazing! I would definitely order that again. read more

Cotton Patch Cafe - Chicken Fried Chicken - American Near Me - Lubbock, Texas

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This place has Horrible service!!!! I waited over an hour for my steak, and they never took the bread. I asked the waitress multiple times, and when they finally brought the steak out they did not give us any utensils to eat with. waited about five min and I finally got up to get them and they gave my plastic utensils to eat my steak with. they stated I would have to wait for them because they did not have any. Take it they were not busy at all. I Will never go back!!! read more

I sat here waiting on a door dash for about 30 mins when they told me (10 more minutes) and that's not what I'm even bothered by the girls behind the bar mainly (brown curly hair with glasses) just sat there doing absolutely nothing... the other girl she was with at least talked to customers answered the phone, did thing on the computer. I was here Friday April 23 @ 6:15- right now still waiting on my order at 6:42. read more

I'm sure the food is great, wouldn't know haven't tried it yet. Went about an hour ago and there was an hour wait for 3 people!! Most of the time this is understandable but there were two customers in that restaurant. And the Hostess was not very nice either. I basically had to take on her job and greet myself to her because she was too busy on her phone and her attitude in general was just god awful. Was so excited to try this place. Unfortunately your employees are the face of your restaurant and that wasn't a great representation. read more

We used to go here regularly, but lately, seldom. The food is good; the service worse every time. Two months ago, our waitress spent all her time seated in a booth across from us, talking to friends. We were never offered refills on tea or rolls, and had to get the other waitress to ask her to bring our ticket. Even then, she kept talking for several minutes before she brought it, with no pen to sign it, and she was back talking to her friends! This week, we decided to try once more, and husband went to find a waiter after waiting for 10 minutes. Didn't get our tea until he brought dinner, no refills, and once again, husband had to finally go hunt down a waiter to find our ticket. No more Cotton Patch! Your food is good, you're close to our home, but the rudeness, and nonexistent service has lost you our business! read more

This review is for the Monday night patio party with live music and free chips and dip. It was our first time here and the patio party made the atmosphere great when otherwise I'm sure it would be similar to any chain atmosphere. As for the food, it was meh. I got the fried catfish and shrimp plate with mac and cheese and broccoli. The sides were good and the shrimp was yummy, but the catfish itself had a fishier flavor, not inedible though. My husband had the one fork pot roast which he enjoyed. What stood out the most was our server. We sat at the bar and she was attentive and when we had something come up causing us to leave right as our food arrived she was very nice and boxed it up right away. read more

Called in our order on Saturday for 2 chicken fried steak dinners. One order was suppose to have mashed potatoes and fried okra. We received mashed potatoes and corn...no okra! The chicken fried steaks were both tough and difficult to cut and eat. Last time I'll order from here, especially since my brother from out-of-town was expecting a great meal. Looking for a good place that cooks chicken fried steak and can complete an order correctly! read more

If I could leave 0 stars I would. We pulled up with a party of 7 and was told the wait was 30 minutes which wasn't a problem. We waited and got told it would be another 10 minutes. As we were waiting other party's are being sat as they walked in. We went back up to the host said and kaitlyn the host said they were setting up out table only to find out they sat another big party that came in way after us there. The manager was very rude and the host. We will definitely not be coming back. Rather go to McDonald's and get better services read more

Am giving 1 star because it's the lowest I can give. We went to restaurant about 5:00 today. Wasn't busy and was seated very quickly . Well.... that's the end of good service. 15 min later no one have even came to wait on us even though many servers passed our table. After almost 20 min, young lady that seated us walked by. We told her we were leaving and why. She did apologize and said she would guarantee service. We politely refused and told her we would just go somewhere else. Then and only then did the waiters seem concerned. Won't be back. read more

This location doesn't care about their customers and even when not busy they take their time for their orders.

This spot is our go to place! before all of the pandemic and we counted on them to deliver delicous country food! especially now! They have great customer service and their food is so delicious hot and fresh!! My family has placed online and call in orders! I love knowing I dont have to worry about looking thru my order before I heading home! We all know, we hate to get home only to open our orders and hate that it's wrong! When we order from Cotton Patch its hot and delicious and salads are fresh and its right! Our favs list are fresh salads chicken fry chicken and our fav #1 is of course chicken fry steak!!! Thank you Cotton Patch for hiring the right people! read more

Showed up at Cotton patch about 11:50 AM on Sunday the 21st there was a wait for two for about 20 minutes and then we were seated and never seen anybody for 15 minutes and then was offered tea from the hostess then another 15 minutes go by and still haven't seen a waiter I went up to the hostess counter and asked twice if we could get a waiter I just got stared at so we ended up leaving we were there a total of an hour. I called the store to talk to a manager and when I told him what it happened he didn't really care I told him I'm probably gonna do a review and he said who cares so this will be my last time ever at Cotton patch. And by the way they were not busy there were lots of tables that they weren't even sitting. Bad customer service. And I really we really wanted a Chicken Fried SteaK too SMH. read more

If you're Hispanic, please do not go here. Save yourself from being racially profiled. As my family of 6, (5adults, 1baby) walked in the host said "wow", we blew it off, and as we walked to our seats another employee said "wow, it's like a parade. A parade coming through." we didn't say anything just sat at our table, after an hour had gone by we still hadn't got our food but everyone else around us had got their food, even those showing up after us. We finally asked for our ticket to pay for our drinks and appetizer but they told us "it's okay, just go." read more

Been there on and off for years. Was seated in a section with a huge table that had not ordered. The server never even acknowledged I was there as she spent all her time on the big table. All she had to do was acknowledge I was there and I would have been okay with it. I am aware lone diners have a reputation as bad tippers. I usually overcompensate to try to change that. Plus I waited tables back in the day. I finally got up and walked out after 15 minutes of being ignored. There were at least 3 staff standing around the entry area. I made no secret of the reason I was unhappy and leaving. read more

Ordered online and the order was supposed to be ready in 30 minutes. Went to curb side to pick up, called inside and told them we had arrived. Waited 15 more minutes and still no food. Called again and was told the order was being bagged. Waited another 15 minutes, still no food. Called again to cancel the order and was hung up on while telling the girl on the line that I was canceling the order. Called to speak to the manager and was told by him that they were just real busy. I bet the people sitting inside didn't have to wait over an hour for their food. read more