This was my first actual appointment with Jade, although I had already gone in for a consultation…read morebeforehand--and that consultation alone already made a strong impression and helped me feel comfortable trusting her with my hair.
During the consultation, Jade took her time in a way that immediately stood out. She didn't rush through anything or treat it like a quick overview. Instead, she really listened to what I wanted, asked thoughtful questions, and carefully looked at my hair's current condition and history. What I appreciated most was how honest she was while still being kind--she didn't just tell me what I wanted to hear, she explained what would actually work best for my hair in terms of color results, maintenance, and overall health. She walked me through different possibilities and made sure I understood the reasoning behind her recommendations. By the end of that consultation, I already felt like she had a clear, personalized plan for me, which made me feel confident going into the actual appointment.
When I came in for the service, Jade picked up right where we left off. She revisited everything we discussed during the consultation and made sure we were still aligned before starting. I really appreciated that she didn't assume anything--she checked in with me, confirmed the details, and made me feel involved in the process from the very beginning.
Throughout the appointment, she was extremely communicative in a calm, natural way. She explained each step as she went--whether she was applying color, adjusting tones, sectioning, or cutting--and always made sure I understood what she was doing and why. It made the entire experience feel very transparent and reassuring. Instead of sitting in silence wondering what was happening, I felt included and informed the whole time.
Her attention to detail was one of the most impressive parts. She didn't rush at any stage, even when it took extra time to refine things. With the haircut, she carefully shaped and rechecked sections to make sure everything flowed properly and suited my face shape. With the color, she was very intentional about tone balance and blending, making sure it looked natural, even, and well-integrated rather than patchy or overdone. Even after the main work was done, she continued making small refinements--adjusting little details that most people might not notice but that make a big difference in the final result.
What made the experience feel even more special was the way Jade carries herself with genuine warmth. Even though this was my first full appointment with her, she made the environment feel very comfortable and welcoming. It never felt clinical or transactional--it felt personal in a really natural way, like she genuinely cared about how I felt during the process and how I would feel leaving.
And at the end of the appointment, when everything was finished and I was fully styled, she gave me a hug. It wasn't rushed or awkward--it felt very genuine and kind, like a small but meaningful moment of connection after the service. That hug honestly made the whole experience feel even more personal and memorable. It gave a sense of warmth and care that went beyond just doing my hair well--it felt like she truly values the people she works with.
Leaving the salon, I felt really happy with my hair, but also genuinely taken care of as a person. Even though this was just my first appointment, it already felt like I had found someone I could trust long-term with my hair. Jade combines technical skill, communication, attention to detail, and genuine kindness in a way that made the entire experience stand out.
