I usually only write good reviews because I know it's hard to be a small business owner. But this has been ridiculous, and I didn't want others to have the same experience. I came in to get copies of my car key (with fob) and house key. They had to send away for the car key, but gave me the house keys that day. They didn't work, at all. Came back and they replaced them and while the new ones do work, they're pretty stiff in the lock even though the original key wasn't. When the copy of the car key came in, I came back, and it took them about 15 minutes to find it. And it didn't work either. I'm cancelling the order, but apparently they can't just issue a refund - I need to wait for the manager to call me, and then refunds are issued by check (!). I've sunk a fair amount of time and money into this, and all I currently have is two house keys that only kind of work. Really hoping it gets resolved soon. UPDATE: I increased the rating to 3 stars because they sent someone to my home for free to get the keys working better. Their technician was very helpful and professional. They also said I will be receiving a refund for the Subaru key via credit card. I will say all the employees were very nice. read more

These guys are awesome. super responsive and very reasonably priced. I feel like that is enough words

This isn't a good place to visit for key FOBs and remote start issues, and that's what this review is based on. I visited thrice and each time I was told different things. 1. We can get your key fob but it'll take 2 weeks. 2. We can't get your key fob, but if you buy a matching fob elsewhere we will only charge you to program it. 3. Even though you got your own matching key fob, we can't guarantee it'll work but you'll still get charged for programming no matter what. I can't find a reason to agree to a 3-digit programming fee whether it works or not. I was very disappointed with my whole experience, but I can say Kevin on the commercial side is great. The best locksmith I've worked with in 15 years of facilities maintenance. read more

They unlocked my violin case that had been locked for years and didn't charge me at all! Super nice staff and very professional. Thank yall so much read more

Brooks was amazing he was so patient and kind. He was able to assist and communicate what he was doing very efficiently. I would highly recommend them and ask for Brooks great customer service !! I was so nervous and anxious and he managed to calm me down and open the door Thank you so much !!! read more

Always reliable and reasonable priced on their services. I highly recommend them for your lock needs

We worked with Cothron's in August to order a part for our broken door. It's now October, and my door is still broken. We've called several times to get a status update. and have been given the runaround. We already paid for the part. read more

This place is amazing! They hooked me up with a key with a discount since I was low on cash and stuck In a jam. Definitely recommend

Five-Star review for Cothron's for both Brady, who appeared in about 30 minutes & adroitly rescued me on a 10 p.m. lockout, and for Brandon who two days later (after the intervening Fourth of July) skillfully installed a new lock in less time than it's taking me to write this review. Both men were professional & personable, as were dispatchers Alex and Brittany. Thanks to their teamwork, my apartment & I are both safe & sound. read more

Mobile visit to rekey locks and pick a lock on a recent furniture purchase. Tech was on time, communicative before on arrival, super professional, and did an amazing job. It ain't cheap, but solid work rarely is. These guys are the best. read more

fantastic experience. We had our home broken into before we had even moved in. Upon discovering this, we called Cothron's and they sent Jeff out to help us same day. He was empathic and extremely efficient. He was able to rekey all the doors in 45 minutes!! definitely helped provide us with a sense of security - we are very grateful to him! read more

Awesome service always reliable and professional service every time I come no matter the issue kevin has a solution to continue amazed me and help our business operate for than there's no other place I can rely more than then read more

Super knowledgeable and incredibly helpful! I was locked out and in a total panic, but they arrived quickly and got me back inside in no time. The locksmith was professional, friendly, and clearly knew exactly what he was doing. He even took the time to explain a few things about my lock and made a great recommendation for improving home security. Fair pricing and excellent service--I wouldn't hesitate to call them again or recommend them to anyone in need! read more

Friendly staff, efficient and affordable! Highly recommended for any home security, fire proof safes and if you need keys made.

Quick update on my previous review. While I'm still disappointed in my initial experience on the road, Alex from Cothran's assured me the matter would be looked into and the driver would be off the road (in company cars) until resolution. Good save, Alex. It seems evident that you guys care about your reputation and your customer (and potential customer) experiences. Thank you. read more

Boss Man needed a new lock and the gentleman at the front desk took care of me. It took a good 15 minutes to get the services done but it was really affordable to get a spring lock re-keyed. read more

What a great TEAM! They will go above and beyond to help their customers. I would like to convey my gratitude to Iverson for his dedication and determination to help me out. Great job Iverson!!! I will hire you in the spot. Burnet Rd Location. Austin, TX. L Garcia read more

Don't bother calling or using this company! I needed new locks - had them come out to measure - months go by - no follow up - no one returns calls - I've called three times asking when I'll receive the locks and I get the same answer "the tech will call you back We're so sorry" - Don't bother wasting your time! Find a different locksmith!! read more

Went to Cothrons on the 10th of December and ask if they could talke out a key that had broken off inside. I clerk said yes, and I left it with him. He calls me a couple of hours later telling me I need a new ignition lock for my vehicle. I told him I'd pick it up. He thens calls me back within the hour saying he could fix it and put waffers back after taking out my key. I told him I needed to do it as cheap as possibe and he charged me $58 for doing so. Then he told me that my keys were bad and I needed new key that came to another 39.90. Then he puts a charge of "Standard Auto Key by Code" which I don't know what that it for an additional $45. After I paid he gives me the invoice and he added on a "Convenience Fee" of $5. What the hell was this of adding on additonal fees. I explained to the clerk that I didn't have alot of money to spend but I did need by ignition to work. I walked out with a $160.10 Bill. This was for: 1. Take out broken key 2. 2 new keys and have transponder swaped to the new keys This was $160.10 I felt that additonal fees were just added on to make me pay as much as possible. There is someone cheaper out there and I will not go to Cothrons again. Henry read more

Had to get a 2nd key for my car. The first time I went they couldn't program it to work. Was told to come back when an other employee could program it. Went back today only to find out they had no keys. Will not go back. read more

Cothron's Safe and Lock simply ROCKS. Cothron's has been my go to locksmith in Austin for 40+ years - they have been rocking it since 1948 several locations across the metropolitan area. Myb need this time was a programming and keying a fob for my vehicle since my older once had bit the dust. Great professionalism/service and more than fair pricing. Simply put - Cothron's rocks. read more

Every time I come here I get great service, problems solved and good prices. Go here for all your safe and lock needs.

We needed a lock rekeyed. They were prompt and extremely well priced. Super nice and knowledgeable. I highly recommend!

From the operators to the techs they were all very friendly and professional. They were fast in arrival time. Will recommend. Thank you so much read more

Moved a very heavy 800+ lb safe professionally even put felt under it so I could adjust it on hardwood flooring. Reasonably priced, fast service. read more

Good Samaritans stepping up in our communities. We are over on Felicity lane where we lost power Monday morning, my neighbor who is on oxygen and only had couple hours left on battery was in a panic. As my roomate and I where trying to figure how to run power from my truck into the house to charge and keep her oxygen machine running Xavier-Tony pulled his Cothron's work van I front of the house and ran power for 72hrs to keep enough power for her to keep oxygen flowing. After all the divisions this country has been going through it's is a blessing to see us all pulling together. But until the ice melts we'll see Good Samaritans. Giving us hope in humanity through the storm #texasstrong read more

We were having a bit of an emergency, and the attendant on the phone could not have been nicer. She listened to my whole crazy story and immediately began seeing which technician was closest and could help us the fastest. And it was FAST. Less than 30 minutes. The technician was extremely professional in his first-impression appearance and had us into our house to tend to our emergency in less than 10 minutes. Less than 10 minutes! He was very knowledgeable and totally helpful. We will call these people in a flash, next time anything comes up. Thank you, Cothron's! read more

I needed a new car key and brought in some blanks I bought online. The keys were a little finicky to program, but they kept trying a few different things until they got the job done. Great work, very helpful, and saved a bunch of money compared with getting a new car key at the dealership. Fast service and good pricing. read more

I bought a smart lock with a keypad and keyhole and wanted to get it rekeyed for my home key to work with it. Not only was the locksmith friendly, but he was fast and fair priced! I'll definitely come back for future lock needs. They're walk-in only and the parking lot is a bit limited so I'd recommend going early or during non-peak hours. read more

They team is fast & helpful for walk-in service. Save me $100 by selling me a used piece. Thanks

I came here on a recommendation The outstanding customer service at this location made the task of replacing a key a true pleasure. I called ahead to ask a couple of questions before stopping in. I spoke with Sam on the phone, who was knowledgable and very friendly. Then, when I came into the store, I had to pleasure of being helped by Stephen, who was equally friendly and delivered great customer service. My experience was positive in every way. I hope every location of Cothron's has such quality service, because that's truly remarkable. The prices seemed competitive and I really appreciated that I didn't feel like someone was trying to sell me something I didn't need. They were very effective with their time management as well, helping multiple customers in a timely manner while still attentive to details. For any locking-need, I'm going to make a point to spend my money at this business. They were great! read more

Cothron's mobile service came to my home today to unlock an antique safe (approximately 100 years old) that was damaged while moving. The two technicians drilled the safe and then repaired what was wrong with the mechanism. In addition to opening and repairing the lock they cleaned and lubricated the locking mechanism. It was a very interesting process and they were able to not only regain access to the safe, but also preserve the function of a family heirloom. On top of everything else, the two technicians were also very friendly and courteous. read more

I had a gate lock fall apart and was looking for a replacement handle and lock. I took the old mechanism to Cothron's on Burnet Rd. as I was up north for an appointment. When I showed the lock mechanism to the young man behind the counter (sorry no name tag that I could make out), he took it as a personal challenge to repair the old lock rather than provide a replacement. I had tried unsuccessfully to repair it myself but with a better skillset and knowledge base (and possible better tools) he managed not only to get it repaired but he also burnished up the mechanism so it looked almost new. When I asked for the price, he said he was happy to fix it - no charge. Anyway, I've found a place for all my future lock and security needs. read more

Made a call, I was told my project was "easy peasy!" In and out of the store in just about five minutes.

Quite simply, superlative work from Don and the gang at Cothron's for a most challenging job I presented them with. Don made a key for me for an RV door by the masterly method of "impression". Relying on knowledge, skill and good natured patience, he performed magic before my eyes. SUPER customer service, super friendly staff, fantastic all around experience. HIGHLY recommend Cothron's for common dupes all the way to the most challenging of jobs - they are Pro's. Thanks Guys! read more

Needed to replace 2 remote operating key fobs for our vehicle. The Dealer quoted $275 each for the fob plus $110 to program them ... found the fobs on the web for $60 and Cothrans programmed them for $30 ... GREAT SERVICE read more

Great options available and very knowledgeable staff. I came in to get some keys cut (which work great) and left with some home security items, a better idea of how I want to protect my family and a head full of great ideas. read more

Dear god, why didn't I a locksmith sooner?! Cothron's is super close to where I live (arboretum), and has super cheap prices (for copying keys anyways). I've been wanting to get my Kia car key copied for a while now, since I have only one key that works and I don't have power locks or an alarm, meaning... if I lock myself out of my car, I'm pretty much screwed. Luckily, I called Cothron's and asked if they could copy my key since I went to Lowe's and Home Depot and they couldn't do it since the car key I had was bigger than what most places have in stock, and they told me they could do it! I asked how much and they said $4 something! Holy crap, $4.75 for a car key + tax?! That's AWESOME! I drove down to the one on Burnet and within 15-20 minutes my key was pretty and awesome, the guy even let me test it on my car to make sure it worked, as in opened my door and started my car (I had previously gotten one made and it opened my door but didn't start my car..., I guess that's a good key too since if I probably locked myself out, I'd just need something to unlock the door). Anyway, the final total came down to $5.14 and I walked out the door with a second key and a happier customer! YAY! Thanks for the professional and awesome service! read more

We recently had David H. service a door for our company and he did exceptional work. David was able to resolve an on going issue, and the work was completed in a timely and professional manner. We couldn't be more pleased with the service provided and will continue to work with Cothron's for future occurrences. read more

Ray saved us yesterday! We had to call the emergency/after hours Cothron's number because at 4:30 pm on a Saturday, my husband accidentally locked our dog, his phone, and his keys in an interior office in his office suite at his building at work. (Usually the door to that office is kept open, but ... who knew that it would lock automatically?) Thankfully, Ray turned out to be nearby at another job which was longer and not an emergency. After hearing about the trapped dog, he decided to come right over to help, and then go back to finish the other job. Our job turned out to be a little more complicated (the non-standard door/lock was even better security than imagined!) but before long, our dog was free to come home and Ray was off to finish his other job and rescue someone else. It had been a stressful situation given that my husband didn't have his phone or keys, the dog was whining, and ... getting toward evening on Halloween. It was a great relief that Ray ANSWERED the phone so that we didn't have to wonder if and when our message would be received and thus we didn't have to wait anxiously for a call back. Ray arrived (and stayed) masked and following safe practices. He did answer other help calls that came in during the time he was helping us, and made a plan to help those customers in turn. We really appreciated the responsive and capable assistance yesterday! read more