WARNING: Poor care, preventable scratches on new car, and a stonewalling management. I recently purchased Michelin CrossClimate 2 tires here, and while the online process was straightforward, every single in-person experience at the Seattle SODO Costco Tire Center has been a failure. First, scheduling was impossible; they do not answer the phone. When I finally got an appointment, the installation took over 3 hours. The real failure of care happened when I used the warranty for a tire repair. I brought in my 2025 Santa Fe Hybrid (Calligraphy trim), checked in, and was given a wait time of 1 to 1.5 hours. Instead, I waited nearly 1.5 hours with no communication. After inquiring at the desk, I soon received a text saying my car was ready. I went back to the desk and the attendant still made me wait for my keys with zero verbal update. This indifference to customer care directly resulted in damage to my vehicle. When I got to the car, my immediate, rushed inspection (I was already running very late) revealed the light scratches on the rear passenger-side quarter panel and plastic wheel arch trim seen in the photo of the rear panel attached. It was frustrating, but I had to get on the road. It was only after I arrived at my destination and was able to properly inspect the vehicle that I realized the same carelessness had resulted in the much more obvious and deeper scratches on the front fender near the wheel arch and amber marker (see photo of the front fender). When I called management to report the issues, acknowledging my delay in reporting the second set of scratches, they completely stonewalled me. Their instant response was to hide behind a procedural technicality--that I didn't report it before driving off the lot. There is absolutely no way the technicians didn't notice the damage they were inflicting while working. This is a tire center that prioritizes volume over quality and simple care. The repair may have been 'free,' but the real cost was the value of my time and damage to my brand-new car. The warranty is worthless if they damage your property in the process and refuse to take any responsibility. Avoid this location. read more

Costco Tire Center - Deeper scratches on front fender discovered after leaving Costco - Tires Near Me - Seattle, Washington

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Terrible. Waste of time. What a joke. I had a very slow leak in my tire. Car was bought new, 20K miles on it. It was a very slow leak, so I made an appointment and took it in for a patch. I got called two hours later that the found two clear punctures and a third slight slice but it's not puncturing. I asked them to just patch the two punctures, but they said they wouldn't because if they even see potential for another they have to drill it out and fully patch that too and they won't do three. So I just tell them to put it back on I'll go somewhere else, BUT, they say the can't because they've already drilled through the two punctures so essentially it'll go fully flat now. How ridiculous. Essentially you juts made the problem worse to try and sell me a tire that I don't need. read more

Likely the best prices on tires and installation, but the customer service is minimal--things can feel a bit chaotic and not especially friendly. If you're okay with that trade-off, it's a solid option. I ordered four tires online, and it took about 10 days for them to arrive at the store for installation. I scheduled a first-thing-in-the-morning appointment for the install (highly recommend, as it gets more hectic later in the day). The install took about an hour, so I hung out in the cafe area with my computer, had an iced latte and got some work done. read more

This was by far the worst experience I have ever had with Costco. I had an appointment for 3:15pm and didn't get my car back until 5:45pm. Mind you I dropped it off an entire hour early at 2pm. Because they had a problem starting my car after they changed the tires. Instead of updating me, calling me and asking, they twiddled their thumbs and had me siting around for a god knows what. Finally I got fed up and started demanding answers, this is when I was finally told the reason for the delay was they weren't sure why my car wasn't turning on. Brainiacs couldn't figure out it needed to be jumped. Yet they deal with tires and.. BATTERIES.. go figure. Ordering and having the tires shipped was another nightmare. I'd rather pay double anywhere else! This experience has driven me to NEVER deal with Costco tire/battery services ever again. read more

I didn't have similar experiences to these negative reviews. My tire started "chunking" and having tread literally start falling off, so I ordered a new set of tires (all 4 as AWD vehicle) from Costco Online and schedule my appointment (2 weeks out!!!) Because of how bad the condition of the tire was becoming I called in, which did take some persistence to get passed to a person, but was able to change my appointment to the next day instead of being another week out AFTER my tires had arrived from Portland. Came in, dropped the car off and was told an hour and a half to two hours MAX. I wandered around the store, looked at every single item, and grabbed a pizza slice from the food court. About an hour and a half later, got the phone call the job was done. I have aftermarket wheels on my car which I take extra care of and I was really pleased that it seems they took good care of them, as there were no scratches or marring on the wheels. Costco came in about $150 cheaper than discount tire which was my driving factor as I'll normally use discount tire. Overall, pleasant experience with an appointment. 1.5 hours for new tires all around the car. Costco also did a great job balancing them, they ride much better than they had been. Hope this review helps someone! read more

Called ahead to the 4th Ave Costco store that they had my battery in stock. They said there were only 3 of them left on the shelf, so I dropped everything, took out my old batteries and went to the store. Then, upon arriving with my old batterys to aviod the core deposit, I was told there were none of my batteries available and I would have to go to Marysville or other far away places to get them (I needed two). I feel really jilted, and am not sure I want to go back there, even though it's been my store for years. Parking is impossible, aisles crowded every day of the week, not pleasant! I'm probably heading to a suburban store in the future, even though it's a drive! At least it will be more pleasant, maybe not as crowded and I can get better service from the Tire department read more

Don't waste your time unless you have nothing else better to do with your life. Here's a brief summary below: 1) Terrible location to "drop" your car and be stranded for hours. 2) Subpar customer service. They maybe answer the phone 20% of the time. Guys that work up front don't seem to care about customer service. 3) You need to book out at least 4+ weeks out for any kind of appt 4) Costco.com is disconnected from their scheduling system. So while you can't schedule an appt for a month out, your tires get delivered there and they email you saying pick them up soon or we're sending them back. Left hand/right hand aren't even on the same body 5) I had an issue with warranty of a brand new tire and have since spent 10+ hours sitting around in said bfe location waiting in line, trying to get them to provide customer service and wanting resolution on this brand new $300 tire that isn't drivable. Days after the installation, I had to wait in line starting at 9:45 am and try to walk in to get the warranty process started on my 5 day old tire. It would literally take 5 min to look at it and determine that it can't be "fixed" and qualifies for road hazzard warranty coverage. Considering my car is now on a spare and isn't fully drivable, this experience is far from good. 6) big mistake coming here and I recommend going to a dedicated tire store where they at least pretend to care about customer satisfaction. **Costco - WAKE UP. As a long time customer and shareholder I find this kind of experience distasteful. Given the resources that the company has, any legitimate 1 start rating should prompt at least a review. read more

I've been here a few times now and I've always had fantastic service here. The guys who here have been incredibly friendly and thorough with their services. I had to get new tires when I got a flat and I was ready to buy a whole new tire due to the amount of damage but they ended up replacing the tire at no charge!! What excellent warranty they have!! Also have gotten a battery here and the price was top notch. I am definitely a fan of this Tire Center and will come here for all my tire needs! read more

Please don't come here. Not worth the wait. Let the tire counterperson know that I had new wheels in the back of the car, and the wheel & tire installers had no idea. Gave me a call and told me the tires don't fit on my OLD WHEELS. Finished my shopping, let the tire counterperson know AGAIN that I had new wheels in the back of the car. He mentioned it to them and then they proceeded to put the new tires on my new wheels. By this time, my cars already been here for over an hour, and basically NO WORK has been done at this point, even after I set an appointment. But, I'm a modest man. I understand that there's complications. Sure, whatever. But wheels and tires should not take THAT LONG. I even sat around at the food court, grabbed something to snack on, and tried to waste time. Even after that, I waited another HOUR AND A HALF for them to tell me that the wheels don't fit because of the edge of the brake rotor. I was stupid on my part for not having the technician test fit the wheel in front of me after he pulled me back to show me, but I was so fed up and just wanted my car back at this point, that I just said fuck it. It then took them another HOUR to put my ORIGINAL WHEELS AND TIRES BACK ONTO THE CAR. I'm not sure how I'm supposed to feel about the service at this point. Thanks for mounting a new set of tires onto my wheels that they completely forgot I had on the car? These are the kind of situations that make you lose customers and get bad reviews. I'm glad the technicians were at least cool, calm, and apologetic for the amount of time it was taking, but they need some serious training. There's no way it takes 3 hours to put on some wheels and tires, let a customer know they don't fit, and then put the old ones on. A dealership would've fired them soon afterwards if that was the norm. I hate complaining and writing bad reviews, but this is the first time I feel like it was actually necessary. Please get y'alls shit together, it's not looking good. Thank you Costco Tire Center for the good price, but shame on the company for not providing better training for the technicians and good turnaround times for their customers. read more

I've called this tire center TEN TIMES in the last half hour. They have not picked up once. That's bad customer service if you ask me. Get a receptionist to answer the phone and answer your customer's questions about tires!!! Ridiculous. read more

I have been a Costco member since the day they opened their doors back in the late 80's. I buy tires at Costco because of their 'reliability' and savings. Atfer this last experience, I will never buy another tire from them as long as I live. On July 15th I went into this Costco store, stood in ever present long line waiting my turn to speak to someone. Unfortunately I do not know the person's name, but spoke to a fellow about my passenger tire that had a 'bubble' on it. I am not a tire expert, and do not know what to look for. However, I do know, I hit a curb and the bubble was a result. I asked this individual if they could please check the tire and make sure I was safe to take myself and my kids to Walla Walla for an extended birthday weekend. After waiting an hour, I was called back an ASSURED my tire was safe for the 5 hour trek each way. Upon my return home to Seattle, I went to my dealership to have my oil changed. They promptly alerted me that my tire had a bubble on it and it was extremely dangerous for me to drive. Guess my reaction. I went BACK to Costco....stood in that annoying, slow line, and told my story. I may as well have been speaking to the tires themselves, that's how much ownership they exhibited. Frustrated by the lack of interest, I purchased a new tire and was told it was going to take 7 days. That was August 1. Great....I have another week of driving on a unsafe bubble. On August 7, I make a call to ask if the tire had arrived. No- call back on Monday there are no deliveries on the weekend. I call back every day after that, to no avail. On August 11th, ELEVEN DAYS AFTER THE PURCHASE OF A NEW TIRE, I call. No tire. I call back. August 12th. Yes! BINGO! Guess what? Your tire has been here since the 10th, the voice reports. Really? Nice! I've been calling every day and now you're telling me the tire has been there for the last 2 days. Glad you're on top of your game. I went in that very day, spoke to the manager and told him my story. Taylor, the manager, was no more capable of apologizing for the conundrum of misinformation and poor service then the rest of his incapable staff. Not even so much as a "sorry about this". NOTHING. I could go on and rant some more about the rest of this horrible service experience, but will leave it at this. Costco Tire Executives. WHAT THE HELL? Your people sanctioned my trip with my CHILDREN having put myself and their lives at risk. Do you really think that is acceptable ? How UNBELIEVABLE. You should be ASHAMED OF YOURSELVES. How would you like it if I had gotten into a horrible car accident while doing 80 MPH on a highway going to Walla Walla and killed everyone in the car. You are irresponsible and horribly unprofessional. You deserve whatever bad press you get. Oh. Thank you, Taylor for your lack of managerial skills and poor service. You are a true testament to what a bad hire looks like. read more

The paid service at Costco is 10 times worse than the free service at Discount Tire. I had a flat recently and since I had already gone to Discount tire twice recently for a free flat repair (for a tire that was not bought there) I felt bad and thought I would go to Costco instead. They make you pay for the flat repair upfront and then as I was browsing the aisles after a half hour I got a call from Sean saying they have a problem. So I go to the front desk and the guy comes up and says the previous patches were too close (6 inches apart and close to center) and it was improper and tried to get me to buy a new set of 4 tires. The 3rd one that needed repair was dead center and 10 inches from either of the others. Either they had no idea what they were talking about or were deliberately fudging to get me to buy new tires. As an engineer who does most of my own maintenance I have read the American Tire Manufacturers guidelines front and back and this would be well within those so I tell them I will think about it and let them know. I came home double checked the guidelines and decided to do my own repair or take it to Discount Tire again. Guess what, Discount tire fixed it in 30 minutes with friendly smiling service and the guy who handed me the keys said "It was just a simple puncture" without any prompting and wouldn't take any payment. Slap me if I ever set foot in a Costco tire center again. The whole experience has soured me on Costco in general and of course no refund from Costco. One of my tires was reading 51 PSI when I got my car back (above manufacturers max 50) so yeah they care about your safety alright. read more

Back in Oct 2020 I bought new tires online and had them installed onto some new wheels I brought in with me. Everything went fine, no complaints, but I noticed that I had an error message on my dashboard afterwards when I left. It was a stock tire pressure sensor that was still in the old tires. It hadn't even dawned on me to ask them to switch them over and I felt funny about it now, as it seemed like so much work to bring them back and ask them to do it. Fast forward to this month (May 2021) and I had a tire that kept losing air. I called Costco and they asked if I could bring it in that day. I said I would be right down. While I was there, I asked them about the TPMS light on my dashboard. They asked me if I still had my old tires and offered to change out the sensors for me, no problem, I just needed to make an appointment. I can't say enough great things about how fantastic they were about this, especially Marcus. Thanks again, Costco Tire Center, 4th Ave, Seattle, you're the best! read more