The store itself is clean, good prices on organic food. But they need to improve on their customer service. There was a mix up on my account today, the cashier said I was unable to write a check for my purchase. The manager came up and instead of just offering to look into the issue, he asked if I had previously written bad checks, which would explain why they would not accept checks from me. I was a little offended by the fact that was the first assumption by the manager. I've only been a Costco member for a couple weeks, the manager asked me this in front of the line of people behind me. I felt uncomfortable. Once the looked into the situation he realized the issue what that they needed my drivers license number on file. read more

If their was a thumbs up I would give this place a thumbs up as well. I've never had such good customer service. They have always taken such good care of me. I sometimes wish they would adopt me if it was possible. I would definitely change my last name to Kirkland. They provide tons of organic food, and food choices for anyone. They always have stuff seasonally that is needed, clothes, food, decorations, you name it, they got it. I love Costco. I pretty much advertise for them. I know most monthly deals and make sure to let everyone know about it. Thanks Costco for showing what a true American company should be like. read more

Another great Costco. Here's the breakdown of some of the pros and cons of this location compared to others: Pros: Cheap, cheap, cheap! One gallon milk is just $2! AND you don't have to buy two gallons like at my local hometown Costco. One and done. And Eggs? 3dozen (18 count, 2 pack) is just under $3. Cons: The low turnover rate at this location means they push to sell all their non-expired products. What that means is that if it is November 15, and they have stuff in their shelves that expire December 1, that's all they'll stock until it's sold out or expired. You'd get 2 weeks to finish a 3 pack of deli meat. That's too little time for me. In other more popular areas, the time between purchase and expiration date can extend to 6+ weeks. Same applies to the food court. I've noticed my slices of pizza aren't fresh. The cheese is a little more dry and is the crust. That's what happens when it sits in the oven waiting for people to buy it... Overall, you still get value for what you purchase here, and I always come back. TIP: As with all other Costco locations, they only accept Debit or American Express cards. Cash and Costco Cash Cards are also accepted (duh). read more

I am COStCO member. The card is with my husbands name. Suddenly my husband got heart attack and he was hospitalized. He got bipass surgery. I need some urgent items from Costco. I did shopping and at the check out I told the situation and told that we are in the same house he told me to go and get but the check out staff did not agree with me and took me to the service place like I stole something in the store. The service staff gave warnings to me not to come and get again like this. IS THIS THE TREATMENT COSTCO IS GIVING TO MEMEBERSHIP SPOUSE????? read more

Great products and great prices AS LONG AS you know where to find them in the cavernous expanse called Costco. The aisles seem numbered, yet nowhere can one find a handout map of what's where! Why not? When I asked an employee about this, he said that part of the Costco experience is "the hunt." When I countered with "what about folk with limited distance" he retorted with "that's why we're here to ask!" to which I quipped, "sounds good, but it took me a quarter of an hour just to find you." So, if you're just browsing, and don't know where your goods are, keep hunting! read more

There is no way to review just the pharmacy, which is too bad. Love Costco at large. Absolutely hate the pharmacy. They are rude. They are disorganized. They are rude. They are lazy (try coming near closing time and watch them ignore you until closing time whereupon they tell you sorry, it's closing time). Which would be understandable, I guess...people want to get out of there...except for...did I mention? They are unconscionably rude. Loving my Costco membership. But I'll be bending ears at corporate about these people at the pharmacy, who need to learn some manners. Cuz they''re freakin rude. read more

I have been bugging my husband for awhile to take me to Costco and he finally did. I wanted to see if it would be worth getting a membership. We live in Jackson,Michigan but he works in Ann Arbor. So it was a bit of a drive for us. We were met with a very nasty rude pompass *** of a man at the door. We explained we just wanted to go in and look around,that we were not buying today. He told us NO we could not go in without a membership. When my husband asked him if he was serious he said yes if you have a problem with it you have to take it up with management over at the service desk. And we were dismissed like we were low life people that were not good enough to come in there precious store. If I had had my way at that point I would have left but he wanted to see their store so we went over and we talked to the manager and he was pleasant as can be and he said sure you go in and look around he was very nice. We looked, we saw but the guy at the door was such a bad experience for me I would not buy a membership their if you paid me to, so I give them a thumbs down . You see I work in retail and believe me protential customers are the ones you really want to be nice to they are your bread and butter so please don't ever forget that they are the reason you are in business. Especially when you have to pay a membership to belong. read more

I stopped in for some gas and a look see at the newest Michigan Costco in Pittsfield, just outside of Ann Arbor, and was pleasantly surprised at a few of the upgrades from the older stores in Livonia. The fresh food bins are taller and well stocked and the layout is a little different and seems to work a little better as well. Oh yeah, and they sell gas here unlike one of the Livonia Stores. I was surprised that some of the prices were different on similar items I recently purchased in the Livonia store by I-96. Overall it's another good Costco. 4 stars and I'll be back... read more

I really enjoy Costco with the exception of the optical counter. If one more of the optical employers acts as though they don't see me I'll need to find a new place to buy contacts . Ridiculous and rude. At least look up and say I'll be with you in a minute instead of acting like you don't see me. I guess I could order online. read more

I got a Costco card recently to take advantage of their cheaper gas prices and I can't say I've been disappointed. Especially with the overall prices taking a nose dive, it's been nice. I've been into the store a couple of time to shop around and while I haven't bought anything yet, there have been some interesting things to look at. I won't buy a whole lot there as I'm single and live alone (I don't need the 2-55 gallon drums of ketchup shrink wrapped together, even if it comes with the free crank pump). But there always seems to be enough interesting things to look at to cruise through every now and then. read more

I am a fan of Costco but this one is the worst Costco I have ever been. I can stand the limited merchandise variety, but the cashier's attitude really makes me angry. I understand everyone may have a bad day, but I hate that awful attitude when I typed my password wrong twice. :( read more

I'm a huge Costco fan and I've been a member for 15 years. My closest Costco is at Haggerty & 8 Mile and that is the one I frequent. With 275 closed, I decided to try this one and was not impressed. The parking lot is poorly designed. No place for pedestrians to walk, and a fast moving road of sorts cuts the lot right in half. It was stressful just getting into the store. I felt that store was more crowded and had less light than other Costcos. I just didn't feel the Costco magic. read more

It's always fun to shop at Costco between the free samples, the outrageous sizes, and the quality products they pick to stock. In particular, I'd like to point out their hot food. $10 for an 18 inch supreme pizza, and it actually tastes pretty darn good! The whole pizzas are baked to order, so you have to wait 10-15 minutes for it, but it will be fresh. Footlong hot dog with drink for $1.50? Yes please! Beware that the food counter only takes cash -- you can pay with American Express or Costco credit card (do they take anything else?) over at the main registers. The electronics always tempt me, which is probably why they're by the entrance, but keep your cool, pull your phone out, and compare to Amazon or Newegg. Costco's no cheaper. read more

Costco you make Sam's Club your b**ch :) better quality exceptional customer service.

Pretty good selection and good quality, however when it comes to service not that good. I went there today around 11;00am long lines at the registers and somewhat slow. I waited patiently while they were changing registers/cashiers right on the middle of busy time... Finally I checkout and drove home close when I realized the charge me twice for a pack of Bounty paper towels. From now and on I will check my receipt at checkout... So bottom line not only I waited long at the register with no apology but I paid and extra $19.99 for something I did not get...Time to move on to Sam's Club, even though is 10 miles further.... read more

We love Costco. Store is clean and well maintained and staff is always friendly and willing to help you find whatever it is you're looking for. They do accept debit cards in addition to cash and checks. Water from the vending machine is only $0.25 per bottle! I'm super excited now that they're ending their deal with AMEX. read more

My husband and I encountered the worst customer service at Costco yesterday we have ever seen. What we thought would be a 10 minute run to Costco for 3 items took us 27 minutes. Not because of the long lines, we understand that happens, but because Costco decided to sell Executive memberships at the check-out? REALLY. Who ever thought of this idea needs to go back to management class? What about the people that have Executive memberships that are waiting in line while a sales women is trying to turn at trick and sell, or intimidate customers, into the purchase of an Executive membership while the rest of us are waiting and waiting and waiting and waiting to cash out. We left one lane because the customer did not understand the "deal" they may or may not be getting. Went to another line and the same damn thing happened. Here's a tip Costco, if you have customers that come thru the line with a regular membership, why don't you pull them aside and give them your so called "deal" so the rest of us can remain "Happy Customers", instead you make the rest of us suffer and want to go to Sam's Club instead. You are trying to make a buck but you are losing customers with this insane practice. We did talk to management (Joel) while we were there and he could have cared less about our complaint. We won't be back for a while. read more

All Costcos are basically the same. And that is generally a good thing. However, this location has the added bonus of rarely being crowded. I love coming here. read more

Costco is NOT whole sale - so don't kid yourself, It's not a great bargain. It's a terrible place to buy perishables such as fruit. However: They pay their employees better than the other stores. This is the #1 reason I go there. We need more businesses that pay a decent wage and I really try to encourage that. The "store brand" (kirkland) is often higher quality than name brands. Kirkland frozen vegetables, toilet paper, towels, etc.. are much better than at other places. They do it "backwards" like this so that if non-members encounter "kirkland" they'll wonder where it came from. It's a great place to buy gasoline, frozen stuff and things you might use in bulk. Just don't expect to save money - you won't. You can easily end up with 5lbs of something you don't like. It's good if you have someone you can share it with, unless you actually need 3 gallons of hand soap... read more

Exceptional customer service, selection, and quality, especially for those trying to feed a family on mostly organic and low processed foods on a budget. Between my Costco membership and my organic produce co-op membership, I rarely go elsewhere. But it depends on your shopping habits. I stick to mostly whole foods and I get out of here for less than $150 per week. But keep in mind that the this particular store - the Ann Arbor store - has the best selection of natural/organics I've seen at a Costco and the selection can change based on supply. Some recent purchases I've made: organic sprouted whole grain bread organic quinoa organic brown rice organic chia seeds organic washed salad greens organic washed kale mix organic washed spinach organic milk organic eggs organic lentils organic chicken and ground beef I really take issue with people who bash Costco as representing "all the worst of capitalist consumption". That is just wrong. The company pays living wages ($21/hr avg), the CEO is reasonably compensated, their business model - buying in bulk in a warehouse - reduces energy consumption and plastic and paper packaging. I'll admit I'm biased. I've been shopping at Costco with my family since 1989 when they opened in my hometown in Oregon. I've always appreciated the convenience and value. But don't take my word for it, read here: http://www.huffingtonpost.com/2013/11/19/reasons-love-costco_n_4275774.html And for those who complain about the "high pressure" membership sales? You should know that if you purchase the Executive Level Membership and you don't shop enough to get a full refund of the membership amount, they'll refund your membership fee. read more

Love Costco. Excellent service. Great prices . The rotisserie chicken has been a go to busy night meal for years. Their pizzas are also an incredible deal. Low gas prices as well. read more

I called my prescription in 5 hours in advance and came in when they said it was ready. After waiting in line for 20 minutes, I was told it was not yet ready and wouldn't be for 40 minutes. When I came back, they said they were just finish by up my prescription right now. Watched them talk to each other, take calls, good around for 15 minutes until it was ready... read more

OMG, Costco - bringing A2 gas prices down. Macadamia nuts, check, soda for 50 cents, check, 5# block of cheese- check, 32 oz of pepto- check, and hardly a line to check out....oh yeah... read more

Love Costco! Try everything Kirkland you can, you won't be sorry. It's their house brand, but it's always better than any name brand. I recently tried their coffee (very picky about that) and it was delicious! I brew it at my business and EVERYONE asked me what kind it was because it was so good. read more

Can't go wrong with Costco. It's the same pretty much everywhere and I always find it to be of consistent quality and selection. Cheap gas can't be beat. Excellent customer service. I have nothing to complain about and this location is no different. I remain a happy Costco customer. read more

We always enjoy the food court here or at any Costco. The customer service is good. Easy transactions, its very busy on the weekends with lots of rude rushing customers, so we try to avoid it on the weekends. There's plenty of parking. There are great selections and there's always a tasting station, which is good for people like me who likes to try everything. read more

Great products but the last 2 American Chocolate cakes have been dry. They used to be my favorite chocolate cake.

Maybe Costco did better at the beginning of the pandemic. Right now we are entering the 3rd peak and UM students are all under stay-at-home orders. The county numbers are rising. Yet in Costco today I noticed a dozen or more employees wearing face shields but no masks. This does little to prevent virus droplets from exiting the sides or bottom and is not recommended by CDC as adequate protection. We went to the Membership Desk to find out how to register a complaint but they had 3 people doing the same thing. I found a manager who said all it takes is a doctors note, for any condition. I wonder if you can get a disabled parking sticker for acne? Medical reasons for not being able to tolerate a mask (such as severe COPD or lung pathology) be reserved as a medical exemption, not the rule. Clearly word has spread how to do this. I wonder how long Covid will spread as well. Take a bath in sanitizer after leaving this store. read more

Went in for tire change from winter to my all season Tires. Very poor customer service overall. Very hard to get in for an appointment also and their hours are not convenient. Took well over two hours instead of the 45 minutes they promised over the phone. Then they broke the lug nuts with their high torque power tools and made me pay for new ones claiming the old ones were not holding up. This has been a recurring issue in several other online reviews. Overall a poor experience. I would rather pay more and get friendly, honest, as well as timely service in a more convenient location. read more

I went here in the afternoon so it was pretty quiet for a Costco. The checkout staff were young adults in their 20s that knew what they were doing. They were very friendly and seemed to be working hard and having a good time. I had no problem finding people to help when I needed to find a few items. All in all a very positive experience. read more

First visit today - signed up for an Executive membership. Ten minutes later with 2 items in my cart we are very rudely and forcefully told to "Stop! - turn around! - and move to the check out lanes, the store is closing". No warning, just get out..It's 7pm on a Saturday. Never expected they would close that early. I would have appreciated a warning or maybe "please". Very tempted to leave my cart there and cancel our membership. Never had anything like this happen at Sam's. read more

I never thought I would say anything bad about Costco until I purchased a set of tires for installation. I was the first 8 customers for the tire service center when the door opened at 10AM. They told me they would call when it's done. After a 3-hour wait, I found a ride back home and continue my waiting. At 6PM, 8 hours after I handed in my car key, I called them for an update and was told to wait a couple more hours. Since the store closes at 8:30PM, I called again at 8 to make sure I was able to get my car back before the door closes. I was asked to come in and wait. I got there right before their door closed, but I saw my car, untouched, was still sitting at the same spot, I parked it this morning at 10. To make the story short, I waited after the store closed and I didn't get my car until 10:30PM. YES, it's not a typo. It took 12.5 hours for Costco to install my 4 tires. One thing for sure is I will never get my car serviced at Costco. If you love Costco so much and you don't take my advice, just remember to bring your lunch and dinner with you while you're waiting for your tire service at Costco. Good luck! read more

Costco is literally my life, as I am a frequent weekly to bi-weekly customer. And, just like every other Costco out there, it's super crowded on the weekends, parking is tough during busy hours, and people are pretty aggressive when it comes to snatching up free samples. With that being said, this Costco location is a weekly stop because of the following items that I can either get in bulk or are specialty items: eggs, almond milk, vegetables (such as green beans, brussel sprouts, broccoli, and romaine lettuce), fruit (strawberries, blueberries, bananas), bread for sandwiches, fresh seafood and meats, gatorade, snacks, gum, breakfast/meal bars, medications, shampoo, vitamins, and of course the amazing food court, which I always find myself stopping by. I love love love the chicken bake, the $1.50 bratwurst w/ a fountain drink, and from time to time the $10 extra large combo pizza. Plus, whenever I'm running low on paper towels, toilet paper, or lysol wipes, I know that it's time again to stop by the magical place that is Costco. read more

I love Costco. I never met a Costco I didn't like. It's a super convenient location right off I-94. I love going here during the week days because it's never crowded. read more

I called ahead the day before to purchase a bulky item. The staff that I spoke with assured me he had lots of the item in stock. He asked me to call before leaving home so they could have the item pulled from their warehouse area and ready for me. On day of purchase, I called and spoke with same person. When I arrived at the store, the item was waiting for me. The store was super busy and long lines. OK, I thought this will be a long wait. Not really, the manager had several more checkouts opened and I was out of the store in 15 minutes with purchase. In the parking lot, an employee saw my cart and he followed me to my car to load the item in my car. I normally don't shop at this location but this was the one that had the item I needed. I was worried about the prior reviews about customer service but I couldn't ask for better service than what I received in this store today. read more

Costco is a very nice place to shop. Very responsible company. They will buy local products. The Costco Amex credit card is a great deal.

Terrible attitude/bad service from some of their employees. Nice products, but the people treat potential members as second class citizens. The fact that I am not currently a member does not mean I might not be in the future...or not. There's other bulk wholesalers, so, neah, thanks so much rude lady cashier, with a attitude! read more

I have had Hearing aids most of my life. Went to Costco this time for new hearing aids. I had the best experience getting fitted for hearing aids any time in last 30 years. Thank You Costco!!! I got great service, and ended up with a product much better than expected for a price that I could actually afford. Ended up with 2 Bluetooth hearing aids for thousands of dollars less then I was quoted for just 1 hearing aid. Thank You Again for the Kirkland 6.0 Hearing aids. Thank You!!! to Audiologist Rich L. for listening to what I wanted and making sure I got more than that. read more

As I have read other comments, it's easy to agree. Customer service here is awful. 9 out of 10 cashiers are so rude. I have no clue why they can't open an express lane!! And yes, the parking lot is like a race track! Worth the drive to Brighton to skip this one! read more

I may embarrass myself writing this review, I love Costco that much! I don't think we've ever bought anything we didn't like and we've bought a ton of things I never would have thought about buying before. The samples work, many times when I have a sample at Costco, I buy the product. We love the salmon, fresh fruit, milk, eggs and so so much more! Honestly the only complaint I have is that I'd love for them to start carrying Jenny-o ground turkey. I've been a faithful Sam's Club shopper for years but no more! Costco is cleaner, has more organic products and much friendlier employees. I also love buying gift cards and movie theatre tickets for cheaper then face value! Besides food we have bought a tv and couch at Costco, both holding up nicely after two years. We purchase the $110 membership and have the credit card. Only once was our bonus check under the $55 mark but I simply took it to the service desk and they gave me the difference to make it $55. We always get gas at Costco too. read more