This Sunday it was very peaceful and comfortable to shop. We arrived an hr after they had just…read moreopened. No rush r no pushing, it was a blissful shopping day! They had everything in order and clean. Definitely a nice experience and all the staff were cheery peppy and helpful parking was also a bliss! It never happens before so that is why I am so happy to share!

For the first time ever we tried the Tire Center at Costco. Purchased 2 new tires almost 3 weeks…read moreago & scheduled for installation (as required). Were told tires would arrive "in a few days". After I didn't hear back, I called. Tires were still not in. A few days later they called to say tires had arrived. (3 weeks later) Dropped car at 3:30pm was told they would finish 1 hour to 1hour & 15 minutes. An hour later I received a call to say they'd just pulled car in. Were told in addition to the 2 front worn tires that both rear tires were "damaged" - one with a nail and the other with a tear in side wall. I know it sounds crazy, but an automotive place had just serviced the car as well, I glanced at but never saw this damage prior to dropping off the car. Also felt like this was quite a coincidence that the 2 "best" tires with tread were now "damaged" and also needed to be replaced. No accusation here just suspicion. Costco suggested we buy all 4 new tires at ticket price of about $170 each. (For a 2009 Honda accord so not the biggest tire) The situation felt off/odd - so I phoned my partner. My partner Recommended we keep to original plan and have them replace the two (rear) damaged tires now in place of the 2 (front) worn tires. We asked if they would place the 2 new tires on front while replacing the damaged since vehicle is front wheel drive; they said "no" they couldn't do that because.....? 2 different people told me 2 different reasons why they could not do this. Two hours later I retrieve the car but also voiced my concern about longer than anticipated wait time, the apparent attempt to upsell us, & discrepancy regarding why. I have mixed feelings because Costco reportedly is maintaining its DEI policy (vs many other retailers who backed down) But I couldn't help wonder whether I would have experienced same treatment had I : 1)been a man 2) been not a Black or BIPOC person 3) been a white male. I appreciate that the tire center manager was nice and tried to assure me of honest best practice. The customer service manager, though, had a much less concerned and more nonchalant attitude. I didn't name any names here but YELP - should I?

Bought gas at carpenter Sams today and was charged for premium gas even though I had push the 87…read morebutton. When discussed it with the gas station attendant she said it happens all the time the pump does it on its own. It cost me $12 more than I should have paid. Anyone buying gas there better check the pump is charging you right.

The gas station has a pump problem today. Gas is taking 3 to 4 minutes per gallon to pump. I hear…read morethis is a problem some mornings. another person told me they had to shut down all the pumps last week to try to reboot it. Don't know what the problem is but it's only worth getting gas if you have plenty of time.

This review is to recognize the Hearing Aid Department for going above and beyond in trying to…read moresalvage my mom's last hearing aid after she had inadvertently taken a shower without removing her hearing aid. Once my mom realized her mistake, we tried to dry her hearing aid at home and insert a new battery- to no avail. In desperation, I called and spoke with Keith in the hearing aid department and he encouraged me to bring in the hearing aid ASAP so they could attempt to dry out the water in their special hearing aid dryer. They made no promises but continued to attempt to dry the hearing aid over several cycles to try to regain functionality. Finally, they were able to breathe some new life into the hearing aid. Despite their efforts, the hearing aid is not the same but is somewhat functional. What counts here is the team effort! Emma worked as long as she could before handing the project onto John. Keith had already briefed the team to expect my arrival. I remember their names because they impressed me with their dedication and I wanted to recognize all of them. They didn't charge me anything and suggested I pay it forward with my own good deeds and of course recommended purchasing new hearing aids from Costco. This is a great group of compassionate people! Thank you so much!!

Probably my favorite Costco. As we all know, Costco is busy no matter when or where you go, but…read morethis Costco seems to be less congested. Friendly staff and good selection of items. Well run by management too.

Just had our first visit to BJ's. Many things we liked. We found lots of useful items for my…read moreFiancés cleaning business, and she scored some very pricey items that were on sale and paid about 75% less than she normally would have. We also found some OTC meds that were priced way lower than what we were paying at a local grocery store, so that was a plus as well. We are just a family of 2 and a dog son, so there were items that we wanted to get, but knew we would never use the amount. Great prices though. For a Family of 3-4 or more we could see this place being a go too. Overall, we really liked the store, thought Tally was amusing, IYKYK, picked up items that we can use at great prices, and loved the interaction with the cashier who helped us. She was knowledgeable, kind and helpful. I wish I would have got her name so I could call her out for her customer service skills! BTW, if you don't get the chocolate chip cookie on the way out from the snack bar, you are missing out!!! She directed me that way and OMG!!

I really wanted to love BJ Warehouse, however this location is apparently mismanaged. I have had…read moreseveral problems since obtaining the membership in January. I have had great difficulty in getting a dining room table delivered that I ordered online. It seemed to be lost in transit. Customer service was zero help. Today we went to pick up our online order for groceries and when we got home we realized half the order was not there. I called the store, they said the rest of the order was left in the back of their warehouse. They want me to come back and retrieve it. I feel like they should have delivered it. I asked to speak to a manager, they told me to call back tomorrow. They refunded me for the items they did not give us so I am without the groceries and yet again, ZERO cuzstomer service.

I come here all the time to get merchandise for my store. The owners are so friendly and nice. The…read moreprices are great and always have weekly deals. I would not go anywhere else.

Don't waste your time. So, we've been pretty happy as Costco…read moremembers for most of the past 15 years. We recently relocated and the two closest Costco warehouses are each about 30 minutes away, and the BJs is about 15 minutes away. So, we decided to give them a shot. First off, the prices on the shelf are okay, but you have to clip coupons in order to really get the perks of membership. I know my grandmother got a bit of a thrill clipping coupons and earning extra savings, but I have a career, a home and a family; I don't have time to clip all of the coupons. But, okay, fine, we'll muddle through... In November, they offered a free turkey to any member who spent more than $100. We spent more than $100 (our first visit was upwards of $400). We clipped the coupon when it arrived on the app. I figured there would be some demand for a free turkey, so I arrived at the store opening that Saturday morning. As expected there was a little traffic; probably two dozen people lined up for the free turkeys. The shelf was almost empty (about 10 birds), the largest turkey was about 12 lbs. The associates working in that department seemed to be caught off guard, as they scrambled around wondering why there was a crowd, they mentioned there was a pallet of frozen turkeys in the back and agreed, after some pressure from the crowd, to get it out. About 20 minutes later they wheeled a half dozen turkeys out of the back. I imagine there were more that they had, but I got mine and got on my way. At the register, the clipped coupon for my free turkey didn't work and I had to have a manager override the purchase. All-in, kind of a hassle, they clearly weren't prepared for the predictable crowd, and did their morning employees a disservice by not stocking the freezer the night before, but okay, I got a free turkey. The last straw came when we made an online purchase with them for a Christmas present for my daughter. The item, a clamp for a phone for her bike was ordered through their website and cost about $25. When the package arrived, all that was there was the envelope with a slit in it and an empty box. We tried processing a return online, but the instructions on the website told us to go to the store. I did. At the store, the customer service rep was nice enough, but didn't know how to help. The assistant manager was short and unhelpful, and instructed me to go online to process the return. I made clear that I did not appreciate the runaround and that at this point it's less about the $25 and it's about good customer service. I pay for a membership here, so I can have access to relatively good deals on larger quantities of things I need to furnish and feed my family of 6. I expect that when a branch of their company gets something wrong, that the individuals in my local store who see me a few times a month can remedy the situation easily enough. Especially if the issue is as small as a $25 return. My request was met with indifference and disdain. I was given an 800 number to call and told that nothing else could be done for me in the store. I asked to speak with the store manager. He came over and was not kind. He first told me that he didn't need to hear what I had to say because he already heard it from his assistant. When I expressed that I felt disrespected and disregarded, he allowed me to speak and tell my story anyway. I finished, he didn't care, he understood that this $25 would cost his company my business, I left. I spent 40 minutes on the phone (I think to Mexico) to process my return. I was assured that once the vendor agreed to the refund I would get an email. We'll see. At any rate, save your time on the hassle, disappointment and disrespect, just get a Costco membership..

1. Some of the most outrageously rude actions and comments by employees and management…read more 2. Prices are identical and sometimes higher ounce to ounce etc as in MeIjer. 3. Back to #1 above-obviously due to lack of training - it's a free for all. 4. After the most recent employee behavior-my membership is lapsing...never darken their door again...but then for how dead that place is-it may be moot within the year anyway. Pretty difficult to keep a monster sized place open when no one is darkening the doors...I wonder why? NOT

First of all, I want to start off by saying their store hours are absolutely incorrect. So me…read moreracing here to be here before 5:00 and trying to make it which I did make it only to find out they close at 4:00 without telling anyone. The whole reason I came here was I was trying to purchase because I adopted an entire nursing home and needed to buy gifts for everyone. It's not only extremely disappointed beat but now I have to figure out how I'm going to afford 30 Christmas gifts for elderly nursing homepatients that have no families. So thanks a lot Brothers. Not very brother like plus I am not going to be able to make it any other Thursday till Christmas which happens to be their dollar day. So the value I'm sure it's great. But the fact that they can't even update their own business and waste people's time. And my valuable time, especially when I am volunteering and giving so much to the community is ridiculous. I will never come here again and I will not recommend them.

Great store! I go weekly to see the new selection of deals! I purchased small items to larger…read moreitems $7 Saturdays curtains, rugs, lamps etc . GREAT DEALS!

This store is a mini Costco without the free snacks. Lol. Good prices. Seems more for office…read moresupplies like plates and cups to big packs of gum n chips.