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    Burlington

    3.3 (12 reviews)
    InexpensiveDepartment Stores
    Closed 9:00 am - 11:00 pm
    Updated 1 month ago

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    14 years ago

    Horrible customer service. Nothing is organized. Save yourself the time and don't bother shopping here.

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    Westland Shopping Center

    Westland Shopping Center

    3.2
    (36 reviews)
    0.3 mi
    $$

    This mall is laid out in a very different manner relative to other more conventional malls. It…read morelooks linear with side halls from the schematic...but it doesn't feel like it. It does not have the grand, high-ceiling, well-lit atrium most large malls would have. It's a little dim inside and feels a little dead since an alarming number of its storefronts are empty. There's also very few food options giving people less reason to spend time there. The anchors are reduced to Kohls and Penneys, and I fear for the longevity of the latter. There were very few people in the mall when I was there save a few mall walkers and a couple of people pacing on their phones. On the plus side, there is a nice children's play area outside Penneys and the large atrium at the end of the mall is a nice space, even though dark. The Easter Bunny was there and set up for kids' pictures, so there was still some evidence of at least minimal vitality. And some of the shops still open were favorites such as Penney's, Kohl's, Spencer's, Lids and Victoria's Secret. It is my theory that about 20 - 25% or so of the existing large 60s-70s-80s era malls will survive over the next few years because that wil be all that the market will support. That trend, of course, is already well underway. Those that survive will need to remake their malls into destination experiences in some way. Malls used to be entertainment hubs in themselves just because of the fact that they provided shopping and dining experiences and a place to hang out (younger crowd) or a place to escape (Mom's day out). But reduced foot traffic in malls and higher operating costs have exposed too-thin margins that are killing mall retail populations rapidly. And people shifting their tastes to experiences rather than material goods is causing consternation among retailers as well. Add to that the fact that malls aren't that attractive as hangout places anymore, which is not unrelated to the retail demise. As most malls continue to disappear or morph into something else through deliberate re-purposing (eg., residences), this one does not seem like it has the right ingredients to be a mall survivor. It just feels like a dead experience when you're there. 6 PM on a weeknight might not be at the top of primetime, but evidence of life should have been better than what I saw. This mall seems like a place where you go to pick up something at a particular store and you leave. There's little temptation to stick around once you've accomplished your purpose because there's no reason to do so. That's not sustainable for the retailers. The business model of malls dictates the opposite if it's going to work. The tenants are supposed to synergistically support each other in attracting patrons who come to browse multiple shops. It seems like this is going the way of the transition in retail that is embodying the end of an era. Change is happening rapidly in America's commercial culture. But that's life. Who knows? Maybe someone with some vision and creativity will figure out a survive-to-thrive plan for this establishment. But realistically I don't think this place will still exist in ten years, at least not as a conventional mall.

    High theft. No real security. Management is bottom of the barrel…read more They wonder why the mall is dying? No stores want to be there because of high theft and that "security" is not security. Security is nowhere to be seen. The HVAC system is run down. Stores are too hot to shop in. The mall is under terrible ownership and management and is going down.

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    Burlington - deptstores - Updated July 2026

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