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    Burlington

    3.3 (12 reviews)
    InexpensiveDepartment Stores
    Closed 9:00 am - 11:00 pm

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    8 months ago

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    1 year ago

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    13 years ago

    Horrible customer service. Nothing is organized. Save yourself the time and don't bother shopping here.

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    9 years ago

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    D&D Bicycles - Giant Talon 4

    D&D Bicycles

    3.2(27 reviews)
    3.2 mi
    $$

    I would not recommend getting even a simple bike fit here due to safety concerns…read more I paid $100 for a bike fit and trusted the technician to properly adjust my bike. During the fit, my saddle height was changed and the seatpost clamp was tightened using only a hex tool. My carbon seatpost clearly states a maximum torque of 5 Nm, but no torque wrench was used. I assumed everything had been done correctly and didn't think to double-check their work. Shortly after leaving, I was riding at about 20 mph and hit a very small bump in the road. My seatpost suddenly dropped under my weight, which completely threw me off balance and caused me to crash into the nearby grass. This could have easily resulted in a serious crash. Because the seatpost slipped, the carbon seatpost was also scraped when it slid down into the frame under my weight, which is concerning for a carbon component. To make matters worse, after spending $100 on the fit, I left without any documentation of the final measurements or where my saddle height and positions were set. I essentially walked away without knowing what my final setup was supposed to be. Overall, the experience was very disappointing. I trusted the shop to properly adjust my bike and ensure it was safe to ride. Instead, I left with a slipping seatpost, damage to my carbon seatpost, and no record of the fit measurements. For something as important as bike setup and rider safety, I expected much better.

    I took my bike in with a problem and he fixed it on the spot, my bike now feels like a brand new…read morebike. Highly recommend!

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    Burlington - deptstores - Updated May 2026

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