Amazing service! Feels like a special place to shop where the customer's experience is very important. That doesn't really exist anymore in this age of digital shopping and rare face to face interactions. The service and friendly staff brings back the joy of yesteryear and makes it front and center in real time! The selection, high quality products and gentle ambience provides an excellent shopping experience! Prices range from very affordable to some things high end, there is something for everyone's budget. They really have some good sales as well! Special perks here too, boxes and gift wrapping. The extra perks go along way and this sure does keep me coming back. read more

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The little old lady in the sunglasses seciton is racist. I saw a pair of glasses and she just stared at me. Walked by and there was a white couple who she let try on every sunglass shades under the sun. They did not even buy anything. I had planned to purchase the sunglasses, but she did not let me try them on or even offer. read more

They are remodeling this store at the moment. I used to come here all the time and this last time I was not impressed with the selection of clothing, I prefer the Ann Arbor location instead. There were a lot of staff present but hardly any merchandise, just not impressed with the selection. read more

I really miss this store now that I live in the Phoenix area. Why isn't there a store out this way? Their items have always been fashionable and high quality. read more

Michael is the most professional, knowledgeable and chill dude ever. I hadn't bought dress clothes in years and he went above and beyond to make sure I knew what I was getting and taught me tips and tricks on how to piece together a nice wedding outfit. I was ballin on a budget and he still got me right. I've only ever shopped for my dress clothes at Von Maur because of the excellent service demonstrated by Michael. The other gentleman there was professional as well, I just didn't work with them. Overall, great establishment. Plenty of options. You're paying more than Nordstrom rack but you get professional 1 on 1 service and guidance. You're also buying as an investment. Get some good base layers and you're set for a few occasions while only switching up minute things like a tie or shirt. read more

It is not always easy and fun to write a negative review. I don't normally write reviews however, this time I thought it was time after so many negative experiences. It is very disappointing when you walk into a store that you've been shopping at for years and observe a noticeable decline in the quality of service. The level of service has not been consistent with the standard I have previously experienced at the Livonia Von Maur. I have been a customer since the store opened. I've worked in the mall at the time. Von Maur is a very elegant and upscale place to shop. It is unfortunate that it no longer processes the same level of sophistication and prestige it once did. Following my recent experience, I've decided to find an alternative to Von Maur to shop at. JA read more

Very much out of this middle class working girl, but when I need something special that is higher class, I come here. I was looking for vegan leather pants to wear since the night was TOO cold for my vegan leather skirt. I knew they would have them. Don't ask the price. The shoe department always gets my budget in trouble. But what I have brought causes others to ask where did I get those shoes/boots. Since I am a library administrator, I can't were hiking boots so I need something more dressy. By the pictures, you see I have found some here. When you are on your feet and have problem feet, you can't buy cheap shoes. Only come for special items so I am not sure when I will be back, but glad to have a high end store near. read more

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Subject: Complaint Regarding Unprofessional Conduct by Salesperson Dear Von Maur Department (Laurel Park) Store Manager, I am writing to formally complain about an unpleasant interaction I had with one of your salespeople during my recent visit to your store. During this interaction, the salesperson (Andrea Cook, Intimate Apparel) became argumentative rather than helpful. When I attempted to resolve the matter calmly, the situation escalated further, culminating in the salesperson making a passive-aggressive and inappropriate remark: "I'm going to pray that you have a good Christmas." I found this comment to be unprofessional and condescending, particularly in the context of an already tense exchange. Regardless of intent, remarks of this nature are not appropriate in a customer service setting and detract from the respectful and welcoming environment I expect from your store. I have been a customer of your department store because of its reputation for quality service, which made this experience especially disappointing. I hope this matter will be addressed so that future customers do not encounter similar behavior. I must add that for many customers like myself, shopping is an experience. When we come into your store to shop and spend money, we expect to be treated well. Otherwise, we could shop online and avoid these unfortunate situations. However, if everyone shops online, what might happen to your brick-and-mortar department store? Furthermore, what would happen to all of the jobs of the people who work in your store? My thought is that it would be the end of the "brick-and-mortar business model for your Laurel Park location. Finally, I want you to know that while Ms. Cook was taunting me, I used my cell phone and ordered the items I was trying to purchase from one of your competitors. I also intend to return all purchases I've made in your store over the past few weeks. Thank you for taking the time to review my concerns. I would appreciate knowing what steps will be taken to ensure more professional conduct going forward. Your response will determine whether or not I will ever shop in your store again. Newlilyblossoms1@yahoo.com read more

Top notch service and quality products. This department store feels like the quality department stores of years past. Thank you Shelby in shoe department for kind service. read more

Von Maur - Quality shoe department.. - Department Stores Near Me - Livonia, Michigan

Shoe sales woman plopped the boxes down in front of chair and left...didn't even open the boxes. When she returned was asked for some of her time and we were willing to wait. Incredibly she said she wasn't going to wait on just us. She had other customers to help DESPITE THE FACT WE WAITED FOR SERVICE A CONSIDERABLE TIME WHILE SHE TOOK CARE OF ONE CUSTOMER. Do shoe sales personnel at Von Maur help put shoes on? Other shoe stores do. We expect more from Von Maur. read more

Remember how Hudson's was 40 years ago with dark wood and chrome and clean? Located in a shopping mall with lots of parking. Two level department store, where everything is clean and nice and well kept up and expensive. They are a little short on staff. Stop by to see how things were in the old days of department stores. read more

Please shop here before it is too late!!! This is the last great family owned, grand department store. We shoppers sold out by allowing self serve gas, poor quality import product with supply chain shortages and off shore call centers that literally take hours to get through to. This is pure Americana from the organized selves to the thoughtful purchasing, (exceptionally well planned in fashion items for sale) exceptional selection and fair prices. They offer alterations, gift boxes, real salespeople that know their products. Plus it is a luxury atmosphere not a warehouse with a cement floor that is littered with discarded items not purchased. I want this experience and I hope you know you deserve it too. Please shop here invest in this experience. I just bought two pair of Dansko sandals from a kind shoe expert who took her time and it was fantastic!!!! read more

They carry a lot of shoes but in a very small limited stock, either no room for storage or keep the style coming. But this also occurred in the lingerie section, they had a sale, but of course didn't carry the colors, or the size. So their solution is they ship it to the store for free, call the guest and then you have to drive back to try it and purchase it, if it fits or they can ship it out to you for free but hopefully you played God with what you think will fit so that way, you don't have to make that same trip to return and reorder it all over again. The ridiculous part is if your a size 8, they want you try a half size up or down because that style magically could fit you. Even though size 8 has been the lucky shoe size for years. I figured I ask them where Lladro is made, national know brand around Europe, don't think that was the topic for about 15 minutes while they had to ask the other associates for answers. Wouldn't you know what a $2500 statue would come from, history, the story behind it. No they were to concern with getting the Fourth of July pom poms tacky decorations up. Guess they only hire staff that come in and get that check and leave, no desire to give those customers the one on one recommendations or knowledge because they were never taught correctly. Better off driving a couple of miles more to go to the real store, Nordstroms! read more

Von Maur - They have a pianist playing wonderful melodies! - Department Stores Near Me - Livonia, Michigan

Doreen Murphy, an employee in the juniors section downstairs, was very rude to me when I recently visited the store. She should not be the face of interacting with customers. I ended up having to call a manager and she came and was very polite and rectified the problem. Doreen should not be interacting with customers. She has a real attitude problem. Von Maur is a great store and they don't need mean ppl to ruin it for them. read more

I gave Von Maur 5 stars because they have the best customer service, sales team, and merchandise. As soon as you walk in the store, you are taken back to a time when treating customers well was so important. It is my #1 place to shop. read more

Great place to shop for my mother! They gift wrap too. It looks expensive but there are very nice deals if you poke around. I found my mom a cashmere plus size twinset here for like 50 bucks. Seriously, she absolutely loved it. I bought gifts for a friend's daughter in here and they boxed it all up for me so prettily and everything. Definitely not a usual experience at a department store. I find people are helpful and service is actually present. I appreciate that. read more

Now this is what I'm talking about! This is a real department store, not some discount delight. It's ultra high-end and I'm drawn to it like a moth to a flame. They have a piano sitting smack dab in the middle of the sales floor! Great designer names, the most awesome cosmetics counters ever and lots of cushy places to rest your weary feet. I make a special trip out of my way just to come here, but fortunately, I have in-laws living in the area. Yes, the price points are sometimes a killer, but their selection in just about every area is beyond reproach and they sometimes have pretty good sales as well a couple of times a year. The shoe section is unreal, so many luxe labels from which to choose. Customer service is pretty stellar. It has that extra special personal touch, regardless of the department. And it smells good, too, when you walk in the door. The restrooms are really chic, too. They don't look anything like a typical department store restroom, with their high-end soaps and moisturizers lining the vanity, fancy fixtures and ambient lighting. Burberry, Ralph Lauren, Coach, just a few of the labels that I love that live here! Sign me up. read more

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Multiple EXCELLENT experiences here. The people who work here, may be even this particular location, go above and beyond. Special shootout to Jason in the men's suits department. I was looking for last minute "20's" items for our roaring 20's party tomorrow. I left with a tie, suspenders, and a shirt. He said they had a special on suits, just under $400 and if I brought him back by the time they closed, it could be altered and pressed FOR TOMORROW. We came back together and he purchased a suit, shoes and a tie clip. He was measured by a wonderful seamstress, forgive me for not remembering her name. She was very good and interested in the smallest of details to make sure the end result was perfect. I was called at 8pm by the seamstress, only two hours later! I swear by this store. I once had to order a dress I wanted but, they didn't have my size in store. I was sent thre size I needed to my home with a hand written "Thank You for your purchase! We hope you love your (whatever the brand is) dress!" read more

This is a great department store. Better than the Von Maur that I am more familiar with in the suburbs of Chicago. I walked in needing a shirt and tie for my father who had passed away the day before. The sales person in the men's department was so caring, and so helpful, she made me feel that I had been a loyal customer for years. And since it was the end of her shift- when I couldn't decide on what tie to get, she introduced me to another sales person who helped me get a beautiful tie. And not only did she quickly check me out and get me on my way, but she hugged me and offered her condolences. Who does that today? Spied a cute pair of shoes on my way out that I will go back and get when there is time. But until then- I'm going to tell anyone who will listen about the great customer service that I got here in my time of need. read more

When my bank account was smaller, this was not a store I'd even contemplate walking into, they have a pianist for goodness sake! Now that I'm older and we're more comfortable, we ventured in to find a formal dress for Mila's 8th grade dance. We went here to ensure no one else would have the same dress. Von Maur delivered! We found a beautiful dress for well under $100, while looking around, I found that Von Maur had many affordable items, and to Milas surprise, it was the "esthetic" she was going for this summer!. There were even sale racks filled with quality clothes items that I would like to. I will go back to VM, however the rest of Laurel Park mall is dying, much like a closer Westland Mall, so it might be a quick stop on the way to Twelve Oaks. read more

Great merchandise, but I did encounter a rep in the Men's suit area that was beyond short and arrogant. It was quite the uncomfortable experience. He was annoyed at some questions regarding a returned item, threw his pricing gun down, and used 'ma'am' and 'sir' very facetiously with my wife and I. Learn customer service from Nordstrom's, Von Maur! read more

I was going to buy myself a bottle of Narciso Rodriguez cologne and decided to get it at Von Maur. I walked into the cosmetics area and waited for someone to approach me. The place was empty, and associates were hanging out but no one came near me. Each was studiously avoiding eye contact. Wait, don't these ladies usually jump on you and spritz you with perfume as soon as you get in their general vicinity? I have money to spend, do I need to wave a Benjamin in the air, or do you ladies just don't care? read more

Von Maur is a GREAT department store. They have the best customer service. They take returns with receipts with no questions. I had these shoes I had to return because they hurt too much, and they took them back... WORN! The sales people are so friendly and their customer service is the best like I said. Interest-free credit card is a plus. They have a great sales all the time and great designer names: Burberry, Juicy Couture, Lacoste, Ralph Lauren, Marc Jacobs, Coach, ect the list goes on. They have FREE gift wrapping so it is a must for me to go there during holidays or just for any present. I love this store. read more

I'll be honest here....they have GREAT restrooms! Very clean, classy, and fancy. They sometimes are better than Nordstrom's! While restrooms are not the #1 thing to judge a department store on, it does help when you're shopping! VonMaur is a very classy and clean store. It's got the same make-up and perfume as the others but the decor in the store is very bright and nice. The merchandise in the store is expensive but they do have a lot of the great designers if you are looking for them. read more

This is my absolute favorite store, I visit weekly. In addition to having an amazing selection, they have great sales every week too. I recently brought a friend to visit there from Cali, she bought about $400 worth of stuff within 2 hours! Best part? They offered to ship it to her for free so she didn't have to take it back on the plane. Phyllis(sales rep) was amazing and even put in a personal note wishing her safe travels. They take back returns with no questions asked. Free Shipping. Interest Free Credit Card. Free wrapping of gifts. Amazing Customer Service. read more

The first Von Maur I encountered was near University of Michigan and I immediately loved it. This Von Maur at Laurel Park Place is also great. To me, Von Maur is similar to a Nordstrom...hosting designer clothing and shoes, as well as fragrances, lingerie and cosmetics. I don't believe there are too many Von Maur's around the country, it is definitely a Midwest thing. So when you come here, expect to pay the price for designer clothes or shop through the clearance racks for good deals. I bought these super cute Michael Kors wedges for only $90 dollars. The best thing about Von Maur (that can also be the worst thing) is the interest-free credit card. This is what gets me in trouble!!! I always find some cute shoes, and of course I put it on the charge card. Although they don't charge interest, your monthly fee can get pretty high if you aren't paying on time!! read more

Von Maur - Department Stores Near Me - Livonia, Michigan

I love this department store! I will start with saying that this review is based on my one and only visit. Upon walking into this store, I was shocked at how beautiful it is! It looks kind of old fashioned and classic. I can tell it was something amazing back in the day... and even though it's outdated - it's still lovely. I ended up buying a handbag.. a designer handbag. Normally I don't splurge like this but this bag practically begged me to buy it! The sales lady was so patient and kind. I was trying to decide between 2 colors and I was taking stuffing out, trying them on my shoulder, texting pictures to a friend, and basically suffering from some serious indecision. The sales associate never made me feel rushed or like I was a nuisance. My friend had already told me about the Von Maur charge card. So I was just prepared to get one if I decided to make a larger purchase. Even though I was a sure bet to open a card, the lady still went over the benefits.. like no interest at all as long as u pay the minimum payment (better than 24% every month from Macys). You can also get free shipping and free gift wrap all the time. So I opened the card, bought the bag, and left happy. A couple of weeks later I received a handwritten note from the sales woman. How classy is that?! I remember her telling me she had been working there since the store opened. Wow. I was very impressed by this store. read more

Love shopping at Von Maur / Livonia. Hidden gem for men's clothing. Jason is the most friendly and helpful sales person. It is a 35 minute drive for me, but well worth it! Easy parking, no crowds, and excellent service. read more

Mine and my moms favorite store! Thank god they have a payment plan that is interest free because I tell you, we always leave with tons of bags! I think it helps that the ladies on the upper level are always kind and helps my mom find clothes that makes her feel beautiful and that service is just something that I haven't seen too much anymore. We really appreciate the service that is provided and we will continue to shop here for as long as it stays! read more

Von Maur has carries nicer quality than many stores, which I love. At one time, they had exceptional customer service that surpassed Nordstrom's and Saks in every way. Barb and Gail have been quite helpful in the past. This is no longer the case, especially when you shop in the Women's Department on the Second Floor. I found a unique dress and needed a smaller size. It was like pulling teeth to have someone order it for me, but they did! Yay! Upon returning from vaca I had received a phone message stating the dress I had ordered was in. I phoned to make sure the dress was still on hold, since I live an hour's drive from the Livonia store. Please hope you don't get Bonnie as a sales clerk! She answered the phone and interrupted me saying she was too busy to take calls. She had customer's and I needed to phone back. I took a chance and phoned back, and while trying to explain, Bonnie cuts me off and says "what you want? What you saying" ? To begin with how about some professionalism? Since a customer who is phoning and not physically in the store, has no way of knowing when a department is understaffed or busy, A polite sales clerk would have taken your information and phoned you back when they available to properly assist you. Von Maur, you HAD outstanding employees, who were professional and courteous. What happened? read more

Getting really tired of the unfriendly and unhelpful Associates in the Men's department. Please spare me the "you're bothering me" routine. Clearly these people need to understand the basics of a client-facing role. Won't be back. read more

Do you know what every woman's store in the mall needs? It needs a little sitting room with a big screen TV with sports on the tube. Throw in a courtesy bar with some beer and men will let you women kind shop for hours, hours I tell you. We'll even hold your purse for you. Just walk by the room, show us what you just tried on and I am sure we will be very receptive. "Looks good dear, why don't you buy it?" Don't forget, we have your purse.... OK, enough my mind was wandering again. Christmas shopping time! I hate it. Last minute, of course. I love this store. It's easy to find what you're looking for, but as we all know, we don't know what that is. The people who work here are very friendly. I get special attention when I go here. I need somebody to "Coach" me on what the heck the difference is between Juicy, Ralph, Marc, etc. All I know is, I can't come home with the wrong thing for Christmas. I think it is OK for a man to have a Von Maur INTEREST FREE credit card. Lot of good Christmas deals around the store. Prices are reasonable. I go to this store a couple of times a year, maybe more if they take that "Waiting Room" idea of mine and make it happen. read more

One of the few department stores left with such class and personal service including free shipping, gift wrapping and free on some alterations. I had a problem in the gift department just before Christmas when an order did not come in and was canceled. The floor Manager Alexandra Keefe overheard the conversation with the sales associate and stepped in. She calmly handled the situation, found out the problem, and more than made up for the situation. Shout out to her for her professionalism. Their prices are fair, inventory good, always up to date on fashion, very organized and well displayed. Mark down racks are great! Have fun shopping! read more

I absolutely love this store. The employees are friendly and helpful. They offer FREE gift-wrapping which is rare these days. This is a traditional store with southern values they close on holidays so that there employees can spend time witb their families. They dont offer coupons but when they have a sale (markdowns on Wednesday) you can get some great deals. I also like their credit card that is interest free. read more

Merch is a little pricey but the staff is ready to help and cooperative.

Simply THE BEST!! A calm, no pressure sales environment with incredibly well curated collections of clothing, accessories, gifts, jewelry, and makeup. It is always a pleasure to go to Von Maur; sales associates are incredibly friendly, helpful and knowledgeable. The store is immaculate and gorgeous! Items are of the highest quality at incredibly reasonable prices. Complimentary gift boxes, gift wrapping and shipping are just a few of the reasons I always shop at Von Maur. By far the best service and shopping experiences I've ever had, and I look forward to my next visit! read more

Von Maur is the best and only department store I shop. The staff are so friendly and helpful. Service is top notch and returns or customer concerns are handled professionally and respectfully with the goal to please and keep the customer happy. I happily shop and pay top dollar just to have such a good shopping experience. Their sale racks are also great and I just love the festive decor for the holidays. I appreciate their piano playing and their bathrooms are always clean. Thank you and keep up the good work. read more

Love this store! I received a gift card from one of my customers (didn't shop here before that) and been hooked ever since! I purchased 2 silver rings here about 5 or 6 years ago - they were only $10/per and they have NOT turned in anyway! I wear them everyday and get a lot of compliments. read more

I love this store. My only complaint it the entrance. The handicap entrance is ridiculous. My mother who can't walk well has a hard time on owning the door Arlen's waiting for it it prop itself open and every time I walk through with a strolled I have a hard time. For such a nice store they should consider the inconvenience they are putting on their guests whom aren't as mobile. read more

Great store. Wonderful service. Complimentary gift wrap and a pianist! Their sales racks are great!