This is the location that we go to and we enjoy our shopping experiences here. But what I wanted to praise today is the Costco Travel. We recently booked a rental car through Costco and had an excellent experience, at a very good price - and got an upgrade at no extra charge b/c our originally booked vehicle was not on site yet when we went to pick it up. read more

Costco's selections are far more extensive than the dismal offerings at Sam's Club, their nearest competitor. They carry many items that Sam's used to carry, doesn't carry at all or only in sub-standard brands. Their house-brand Kirkland hot dogs are excellent, and throw rocks at Hebrew National; and their Kirkland vanilla ice cream is in a class by itself, definitely over the top of the scale. On the down side, their prices are the highest in the retail industry, even before factoring in their usurious membership fees. But the peeves that reduce Costco to a 1 Star rating are the abusive, manipulative company policies that demonstrate an arrogant disregard for their members. Costco runs from hot to cold, bordering mostly on cold. Here's why Costco is the most dysfunctional, high-priced retail chain in America. * They provide NO customer service whatsoever. * They refuse to publish their hours, addresses, or phone numbers, even on cash register receipts. * They refuse to provide express lanes for members with few items. * Their usurious membership fees are the highest anywhere. * They don't advertise 'low prices' because there aren't any. * They refuse to place registers at their membership desk, forcing members with only a few items to stand in long lines of members, many with two loaded carts of stuff. * They refuse to place signs or other indicia identifying what's on each aisle. * They have no conscience about lying to members when something they're out of is going to be restocked, which is usually never. They'll consult a dummy computer screen, strike a few random keys, then say "OK, it shows here we'll get more of those next week," which usually means never. * They never restock anything in the same place, so each time you go in, you're shanghaied over to something you don't want. * Ask a clerk where something is, and they'll put their index finger on their chin, look around at the horizon as if expecting a storm, and say "Gee, I dunno..." Costco's explanation for this very bad business model is "to send everyone on a scavenger hunt", as one Door Greeter in Bakersfield, California, put it with a devilish smile. It gives a fresh, new meaning to the term "customer abuse". If it weren't for their perceived quality, this abusive, slippery outfit would have deep-sixed itself years ago after they acquired it from Price Club. In summary, I do not find a Costco membership provides any value whatsoever. I've had better luck getting floor help at Walmart. So far as service, quality and pricing is concerned, WinCo has Costco beat by a hundred miles. Sorry, Costco, but when I need groceries, I'm not in the mood to go on an Easter egg hunt, while your employees can't find anything more productive to do than stand around babbling with each other. read more

Are usually shop at Cosco all the time the thing about the tire department they don't do small tires I have a Hyundai accent and they don't even do small cars they just do the big cars which is really weird read more

The staff is unhelpful and rude. The last two times we checked out the cashier didnt even say our total. Didnt speak to us at all. Plus it's always so busy. Still going to shop at costco becuase its costco but you would think the cashiers could give a friendly hello every once in a while since you have to pay a membership fee. or help you when you have a question on the sales floor instead of ignoring you or joking around with their coworkers. Feel like no one cares anymore becuase of covid. It's too bad. read more

Don't know how Mesa would survive without Costco! Can't imagine buying a tv anywhere else! Wish they had some Moon Floss, butt we have a tree with big leaves, so we can wait! read more

I am so impressed with the speed of the checkout. They fly through orders of all sizes. Everyone is very pleasant in the Mesa store My only problem is they don't consistently carry some of my favorite chocolate products. Their rotisserie chicken is delicious. I always have to checkout their alcohol and clothes!! read more

The store itself is fine when it isn't jam packed. But do NOT buy anything with costco delivery! They use a company called CEVA who is TERRIBLE!!!!!! Look up Ceva home delivery reviews. We still haven't gotten our $800 dresser! If you contact the store, they just give you the delivery service phone number and they don't answer it. read more

COSTCO & MICHELIN! The four Michelin tires that Costco put on our Toyota Tundra truck in the year 2010 have surpassed their 70,000-mile tread wear warranty. The performance of these tires has been outstanding. Never so much as a flat! The 2001 Tundra had 120,000 miles when we bought those tires and it now has 198,000 miles with two of the four tires showing enough tread wear to indicate it's time for new tires. If we had been a bit more meticulous in tire rotation (which is free at Costco, for the life of tires purchased there) we probably could have got another 10,000 miles from these Michelins. The courtesy and the service at the Sossaman Costco tire and battery department in East Mesa, Az has been superb, I might add. read more

I bought a set of Michelin tires from the tire center here and got an amazing deal on them! I bought the tires in May and in September I ended up having a blowout on one of the tires and was slightly worried that it wouldn't be covered. Not only did Jarod at the tire center help me out and the warranty covered the tires, but I was able to get in and out within 2 hours and it was completely hassle free!! Thank you Costco, you give me hope in humanity. read more

Great location and always top notch service. Ordered a couple of Pizzas last night and they were extremely tasty. It is a very busy and crowded parking lot, but that's because the food is great the prices are low. read more

Costco delivery is really terrible, if you need something delivered timely, order from some where else. I don't usually review companies but have had multiple bad experiences. We ordered a TV which the delivery drivers delivered to someone else's house because they mixed my name up with someone else's. When we turned the Tv on the screen was damaged, and they expect me to take the TV down after I've had professional installation. We ordered mango juice once which was lost for 3 days? And came in a broken bottle and mango juice spilled all over the package. We ordered a washer and dryer and it was delivered to the wrong location so our 5 week delivery time turned into 7 weeks with no washer and dryer. They did not offer a discount or refund or really anything for the TV or washer and dryer issue. They did refund the mango juice. Those are the only deliveries we ever had from Costco so it's not like every once in a while the delivery sucks, the 3 out of 3 times we ordered delivery had problems. I gave 2 stars because I do like the brick and mortar store, products, and pricing. read more

Costco - Screen damaged on the TV - Wholesale Stores Near Me - Mesa, Arizona

I love this store and they are always super busy! I was there today 12/31 and for the first time ever h I had a rude checker. 105 Luke L was rude to the lady ahead of me and also rude to me. I was surprised because this was the first time ever. Everyone is normally super nice at this store! read more

I just adjusted my review down because the guy asked me if I wanted my stuff boxed & I told him yes. He boxed two things and left the rest loose. What is going on i used to love the service at Costco now they don't seem to care read more

I love Costco but my kids are grown..smaller meat packages. I reside in CA. I can't eat 16 dollars worth of fish and I refuse to freeze it.

Came into Cosco today as soon as I came through the entrance I was stopped by the lady doing the head count. The lady asked me if I was Law enforcement I said no I'm not law-enforcement but I was legally carrying my gun on a holster on my waist and she said to wait for the supervisor because if I was not law-enforcement I was not allowed to come into Costco with a gun. The supervisor came he told me that I needed to leave because I had a gun, I told him he did not show the sign on the doors or where visible "no guns allowed". He told me upper management toke it down . I don't go to businesses that have a no guns allowed because I don't want to give them my money!!! I am extremely upset this happen to me, I have gone to multiple Costco's here in Arizona and I have never had a problem. I am immediately canceling my membership to Costco and I hope that somebody from management replies back to me or if they don't give a damn they won't respond to this post here on yelp but I am definitely going to take my business elsewhere where they accept me and my gun. I spend Thousands of $$$$ at Costco, but as of today not one more Red Cent!!!!!!!!!!!!!!!!!!!!!!!! read more

Now I'm really getting annoyed! Not only does the Costco brand toilet paper suck but now I purchased the Costco brand Plastic Wrap. Yikes!! It is the worst ever! Nothing is more irritating than rolling out a store brand that is good and then to do the bait and switch down the road. Just like the toilet paper, it used to be good but now it stinks! They think consumers are too dumb to notice??? What I hate most is that all the name brands that I used to go to Costco to get are now gone and replaced with their inferior Costco name brand products. I love to save a buck and purchase store brand items but I'm very disappointed in the Costco brand items. Initially they are great and then they change the packaging and the product becomes inferior. Going to Sam's Club. At least their store brand toilet paper is worth buying! read more

Costco is usually very good with their customer service but in the past year I have been very disappointed. The location itself is good but the customer services reps at the counter have not been friendly the past few times we have needed to return an item and this past trip they upset us a great deal. I have no issue with their policy's but rather with the employee not knowing the correct information and assuring us the issue will be resolved and then on our next encounter denying that those words were ever said. We will be looking for a better location from now on with friendly and helpful employees! read more

This Costco itself is great! However the guy in the tire center was a total jerk!

Worst Costco EVER! Severely limited capacity of customer service. So disappointing for what usually is great. On a recent visit, I was making an inquiry of a supervisor when he just walked away completely uninterested in hearing my inquiry. read more

First time ever to any Costco, seriously impressed! Great job! To all the employee's, place was so clean(even parking area) awesome pricing, the food at the restaurant inside was awesome and extremely inexpensive! All employee's I spoke with were very friendly and helpful!! Way to go Costco!!!! read more

Standard Costco stuff. This is not my go-to location. Just found myself on the far east side of town & decided to pick up some things. The staff was nice including the lady @ the concession stand. The dining area was clean as was the mens restroom. read more

Pharmacy is the WORST! Waited in line for a flu shot , to be told to get in another line . After 15 minutes in the 2nd line we filled out some paper work and were given a beeper. They said in 15-20 minutes when it goes off go up to the register , pay and get your shot. Ok, after almost 1 hour at Costco later it goes off, we go up to the pharmacy register with our little buzzer to be told to get back in line of over 20 people, no thanks! read more

Best Costco around. Probably because it's kind of hidden. Day trips are a breeze. Enter at your own risk on weekends though.

Nice and clean store but needs to open way earlier than 10am. I am an early bird like many people are and I find myself not going there as much as I would because they are not open early. It's not like the mall!! It should open early!!! read more

Favorite place to get samples and try new things. Has a great variety of items. Can always find a bargain when I go. The meat section is great and the prepared meals and rotisserie chicken can solve all your needs for dinner. The bakery has the best prepared cakes for all occasions and will also customize to suit your needs. I highly recommend stopping in. It is well worth the membership fee. read more

This is my home Costco. And I love it!!!! But go early or late in the winter because it gets over run by winter visitors!! And taking your kids with you is a bit chaotic! But we love summer trips there & it's the best place to feed your family for $10!!! Or grab a yummy treat! read more

Costco is always great but avoid at all cost on the weekend. This place is a madhouse!! Associates are always lovely and helpful. Samples are always readily available:-). Gas station is great. read more

Inexpensive food court, but good food. Lots of parking. I like the food samples given out to promote various food items.

If I had to pick a store to live in, this would be it. Ya know...like Tom Hanks living in the airport terminal. That would be me, in the Costco for a few years continuously. They have a bed set up for me to sleep on, various couches and chairs to lounge about on, exercise and outdoor equipment to keep me fit, and free food for me to eat served by nice old people. If I had a complaint it would be that those nice old people don't give me enough-the portion size is way too small. How am I supposed to survive and maintain a healthy weight on those little "sample size" servings? Stop being so cheap Costco. read more

Today the GM Tony called me and talked to me about my situation the other day at Costco. Tony was real respectful and said that that wasn't the way to handle this situation and that they should have made an exception because it was just diapers and that he will address the issue and it would never happen again. It took a lot of the bad taste out of my mouth. Thanks Tony for the call me and my family will give it a second chance. A lot of companies wouldn't of even call back and tried to fix the problem but he did. read more

It's every American citizen's right to be able to buy in bulk!!!

The tire service is quick and very friendly. The mechanic was very patient when answering questions. Recommended!

This is the first place I go shopping and then if it's not here then I'll go find it somewhere else I don't know how you can give him anything less than five stars the Costco of the prices the service it's the best read more

fantastic store, pharmacy is very friendly and competent, the folks at optical ( mindy, laura and christian ) are awesome . if i need help with anything they are eager to help. howard love read more

This Costco Optical center is the absolute worst. 1) I go in to order glasses. I like to wear big frames but the worker said they fit my face and went ahead and ordered them. When I went to pick them up they were not even CLOSE to the correct prescription. 2) I go in to return the glasses and it takes me about 45-60 minutes to get the woman helping me to believe I wasn't lying. After all that they manage to return my money to me. 3) They did not retune my vision benefits after all that, and I had to call and be put on hold for another 45 minutes while my insurance tried to re-explain Costco's own mistake to them. 4) Benefits restored, I went back to Costco today to buy THE SAME glasses that I had already ordered and the lady there wouldn't sell them to me! She said they would never work on my face and would be too heavy. This place is a mess, I have never had such problems at any other Costco. read more

I shop at this Cosco because it's the closest one to my home so if I need to pick up something quick I go to this one however the Gilbert location on country club road they employees seem to be much friendlier and more helpful so if I have an issue or concern are usually end up there I was shopping today and I noticed that the table top fire pit I purchased has now a $50 rebate wow what a great deal I found a gentleman a red vest that was assisting a fellow employee in the clothing department I told him when I had noticed and that I had purchased it before the rebate was on the sign he told me to go to membership I didn't even need to return or need my receipt go to membership they could look it up through my membership card and if it was in the last 30 days they would give me a refund I went to membership only a few people there a grown motioned me to come over that was going to help me and I told her what I was informed on the floor before I can even get the story out she's asking me if I have my receipt that's not normally the way it's done do I know who I talk to I just left I've had issue with this employee in the past two other occasions I've gone to them for help and had her and was either told me they don't do it it couldn't be done or it's not allowed or is not returnable or possible so I go to the Gilbert location no questions asked my question is why is this person allowed to be customer facing if she's not willing to help people when I drive 10 minutes to the next Costco and it's not an issue if you want something quick go to this one if you think you're going to have a problem or need to talk to someone make sure you don't get the lady I got in membership because she's no help I will try to do all my shopping at the Gilbert location now read more

Costco has an outstanding business plan. High quality products for low prices. The return policy is a '10'. The Photo Dept is fast, reliable and high quality. Recommend to everyone. read more

Optometrist department was super helpful and Dr Wu was really sweet and professional. Good experience for me and my son! Thank you! Oh and glasses were 70-80% less here than the mall. Bonus!!! No joke! read more

We apparently walked into a huge convention of serious geezers, each of whom believed he/she was the only person in the store. Does AARP offer shopping cart drivers training for seniors? Two hot dogs with kraut and sodas? We're out of kraut. Raspberry iced tea? So weak I went to the Coke. Deli mustard? All gone. We've shopped Costco from Hawaii to Virginia and never had an experience like this. So long, Sossaman. We'll be trying the San Tan store. read more

It's Costco...what can you say. My $0.02: Don't go on the weekends, especially during the winter when the snowbirds are in town.