Even though the lines are always long when I've been here they get through them pretty quickly, good management system! I went with a friend this weekend so she could return some large furniture items and the process was quick and easy. read more

Costco is a great warehouse store with competitive prices that are hard to match. The store has everything you can think of: electronics, appliances, furniture, apparel (men, women, and children), a food court, a bakery, a pharmacy, centers (tire, optical, and photo), and a gas station across the street. Compared to other retailers their return policy is lenient and generous. They value customer satisfaction. I believe on regular items it can be returned at any time even if if a product has been opened. Electronics can be returned within 90 days. The best attraction for me is their free food samples. A nice way to sample new products. Although the checkout lines always appear to be long they move pretty fast. The only three things that may test your patience are the optical center (assuming they are busy), the return line, and finding a parking space. read more

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Customer service today was awful - Linda at checkout was just downright mean and rude for no reason. Our line was taking 5x as long as the line next to us. The third time the giant order in front of us was messed up, Linda started getting short and started taking out her frustrations on customers by giving them poor service experiences by being unfriendly. read more

Came here to return an item, which was.hassle free! They don't have an expiration date for returns, so if you lose the receipt, it will be painless! On shopping, I have found my experiences to be okay. They have great prices on bulk produce, bakery items and the take home store made refridgerated pizza is enormous for the price! They seem to have free samples of a wide variety of food items everything I visit, which is a bonus! The only thing I can fuss about is the long checkout lines, they made me want to ditch my full cart a few times, but I held steady and grabbed a magazine to read to make the time go quick. The staff are pleasant and the food court is one of the best buys for a quick bite to eat around! All in all, a good place to shop (paid membership is required, of course). read more

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I always love costco and this is no exception. Clean environment, great selection of foods and brands and competitive pricing. There meats are alot pricier than some competitors but everything else is on par. The only issues I have though are limited selection of some products compared to other locations and the parking lot is super crazy and so is the gas station. I know the gas station is always crazy at Costcos but this one seems worse read more

Staff was doing an excellent job directing everyone this holiday season, except for our cashier Steve. He was incredibly rude to myself and my partner and did not want to do our orders in separate transaction. When asked to do so he sighed as if the world was ending. My order had to be separate because I was turning the receipt in for work reimbursement. He also told me to "get on the other side" and I was helping to unload our cart on the belt. I do NOT appreciate being spoken to like this from a man. Will be thinking twice before returning here. read more

Is there anything more anxiety-inducing than going to a Costco during a pandemic in the height of holiday season? I will answer that for you: no, there is not. Fortunately, I had a pretty good in/out experience at this Costco recently and I didn't even end up in a viral fighting-over-the-last-roll-of-tp video on the internet. Success! Ok, so the parking scenario stinks. One stop sign for like five major retailers is a disaster, but I digress. What it lacks in adequate parking, it makes up in quick-moving lines with helpful employees. We bought something that was a two-for-one type of deal, but didn't know and only grabbed one by mistake. The cashier was super sweet and let us know, so that we could head back and grab the second pairing - all done without having us awkwardly hold up the line. Hallelujah. read more

Way too many people!! I'd rather drive another 20 minutes to Hanover location. Almost no wait in line to check out, to get pizza, and to get gas!! read more

Costco - Wholesale Stores Near Me - Elkridge, Maryland

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I loved this location until last night. If you're going to make people show you their photo on the back of their membership card, you had better be doing so with the knowledge that people age, gain and lose weight, wear contacts, ect. Can't tell you how insulting it is for someone to accuse you of not being you because the picture was taken almost ten years ago. News flash, most people look different at 30 than they did at 20. I shouldn't have to sit there and explain that I've gained nearly 60 pounds since the photo was taken or that I had Lasik done and don't wear glasses anymore. Why is that your business? It's not!! Let people get their food and leave without bullying them for their apperance!! Prices are already going up, now I have to worry about my apperance being insulted when I grocery shop too? If it wasn't for the pharmacy I would stop shopping here and cancel my membership. You all are crossing the line with this picture crap. My name is on the back of the card! Best believe I'm going to blast you everywhere. What happened last night was beyond uncalled for. read more

I went to Costco for the first time ever because I needed cheap passport photos and my friend had a membership. I don't have a chance to go to Costco much because sams club is way closer to my house. I walked in and noticed that it felt really similar to sams club even the latout. I'm not too sure if the prices are cheaper at one place or the other but costco had so many options and the customer service here is great. The passport photos took about 15 minutes to finish and I got about 4 of them for $5. So about $1.25 a piece!! Way better option than cvs, rite aid, or any other place. Immediately after we got our photos taken, we had 15 minutes to spare for our photos to get processed so we went to the food court. They have many options such as pizza, hot dog, sausage dog, frozen yogurt, deli sandwich, and others. The best thing about the food is that it's really cheap. I paid less than $5 and got a hot dog, slice of pizza, and drink. That's fast food level cheap but better quality food. I will definitely be back for the food!!! read more

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Our first trip to Costco since Covid 19 started. All customers seemed to be doing a good job of avoiding each other and keeping the proper distancing. The Costco employees not so much. When we walked in there was an employee blocking the entrance. Not the person working the door, but another employee standing about 5' inside the door in the middle of the walkway. And then as we shopped, numerous times I witnessed employees walking right up on people, including myself. They seemed oblivious to the situation we are all living with these days. Do they think the mask makes it okay to get into people's personal space? It seemed very odd to me. read more

This is one of the better Costco's I've been to. They are always clean and the despite the congestion, they always have many check out registers available. The only con about this Costco is that they don't seem to have many samples available compared to the other stores. TIP: customers should stop crowding around the end registers, and actually utilize the middle registers as well instead of creating huge pile ups at the ends, and blocking the way for people who actually want to efficiently check out in the middle lanes. read more

I have been a loyal Costco Member for over 20 years. I will drive passed BJ's and Sam's to get to a Costco. The products at all three are comparable and in many cases, Sam's and BJ's are cheaper. However, Costco's customer service and return policy keep me coming back. The can improve on a couple of things though. The lines, both in the store and at the gas station are always incredibly long at the Elkridge location. Today, the check-out line was so pin g that it stretched to the coffee, yogurt and cereal aisle and if you know this location, you know exactly what I mean. I stood in that hellacious line and when I was approaching the front, the line split into one for self checkout and one for cashier. The problem is the cashier line continues to curve right beyond the line of sight, so if you find yourself inadvertently leaning towards the right-side of the single line (before the split) you're trapped in the even longer cashier line. When I tried to move leftward for the self checkout, I was accused by employees of line-jumping! How can that be when I entered the line at the yogurt case? Either place an employee at the end of the line to direct traffic or let customers choose their preferred line once they matriculate to the front. Likewise, please place a worker at the entrance to the gas station to direct traffic there also. read more

If I could give negative stars I would. I have been a long-time Costco member, but this location is atrocious. Terrible location to get to and park. Inside the store is a madhouse. The staff are the rudest I've ever come across and constantly ask for your Costco card and photo ID. Save your money and shop elsewhere. read more

I have been a Costco member since 2007. I raved about the Customer Service and my entire family became members! For the first time I ordered online .... BIG MISTAKE!!!! I ordered a mattress and box spring on 11/9/2024 with a confirmed delivery date of 11/13/2024. The box spring was delayed twice and Costco apologized for the issue and offered a credit for the delay. The item was to be delivered at my door. A solid metal frame weighing 90 lbs in a box was left at my complex office!!! As a female with disabilities I had no way to lift the box 8 blocks!!! I called Costco and was told, "You purchased the items from Costco but they were delivered by UPS and we cannot help you in getting the box to your door!" WELL, the proposed credit offered for the delays and horrible experience was $20 after spending over $1000!! WARNING- DO NOT purchase anything online with Costco if you need the item! Lesson learned the hard way. read more

Comment: Avoid the fruits. They are sprayed with chemicals to look good on the shelf, but they are often rotten or passed their due date.

I was referred to this location by the Wheaton tire center. I was looking for four tires for my vehicle. I decided to go today as it was the first day of the advertisement for Michelin tires. The Wheaton location did not have them in stock and confirmed the Columbia location had the items in stock. Unfortunately when I called to confirm the person answered the phone with an attitude and a lack of assistance. I had to continually repeat myself and ask for an item. The person rudely began expressing his frustration with other locations referring people to their center. I asked repeatedly if the item was in stock or can he provide me with a location that has the item. He could not do the request. I will not recommend this location for anyone. read more

Typical Costco when it comes to the grocery. Staff are fine and they are pretty efficient. The hot food side is a nightmare though you routinely wait 10 minutes to get anything, and a 30 minute wait is not uncommon. Goodness knows what management are doing, because you NEVER see a supervisor. I've worked in kitchens for a decade, this is by far the worst I've come across. read more

I'm a huge fan of Costco. Not sure that I've been to a Costco I didn't like. I just wish that my state allowed grocery stores to sell at least beer and wine! Sometimes when I'm in Virginia, I drop into a Costco there for great prices on beer and wine. I purchase most of our meats here such as chicken, lamb, and beef. I do not typically purchase much fish or seafood here. At least twice, I bought bad salmon, and once I remember seeing something squirming around in another fish package (that I didn't pick up, but let an employee know about)! However, I do get their frozen shrimps, tilapia, and wild salmon! The store used to carry fresh wild salmon, but I never see it anymore. Also, I only get some produce here. I always find the bananas to be...weird. They'll look unripe on the outside, but the inside is already mush. They taste funny too. However, I do love to get the bell peppers, mushrooms, melons, strawberries, blueberries, etc. Pro tip: When picking a package of say, strawberries/blueberries/ect, inspect the fruit from all sides. Don't assume that if the berries look fine from the top, that they're all good. Inspect the package from the bottom side and kinda let the fruit move around, so you can ensure no white fuzz is already growing. Surprisingly good selection of spices! Of course, they don't have it all, but they had more than I expected such as toasted sesame seeds. If you're not a Costco member because you "don't need 10 pounds of meat/fruit/toilet paper," think of it this way. It saves you a lot of money. I am only a household of two people. The freezer is your friend! When I buy meats and such, I portion them out and THEN freeze them. 2 steaks to a freezer bag...slice that giant filet of salmon into portions...or many of the chicken options are already portioned out. If you won't eat 3 cantaloupes before they go bad, then perhaps dice them up, portion them out, and freeze them. Again, the freezer is your friend! Investing in the Food Saver vacuum sealer system will make this even better. As for the toilet paper, it's not THAT big of a package lol. Their return policy is wonderful. So that smelly salmon I purchased? I brought it right back to the store, which of course they refunded. I've also brought back a set of pans that I used and decided I didn't like a few weeks later. Another tip is that you never know when something you always purchased at your most-visited Costco just disappears. For me, a certain type of coconut water suddenly vanished from this Costco, but I can still find at Hanover location. And yes, some customers can be rude. I've had plenty who must think they're alone in the store as they stop in the middle of the aisle and leave their cart there. Or people make eye contact with you, and then dive in front of you to get to the sample stand first...even though you weren't even headed to the samples. That's not Costco's fault. Finally, yes, parking can be crowded. Just park further away and walk. Walking is good for you. I don't know how many times I just park further away and get to the door while the person I noticed circling the lot is still circling the lot. Don't be that lazy. read more

I have to admit most of the previous reviewers are spot on. The store has a nice organized layout. Neat, tidy, and fully stocked for the most part. Prices are ... of course low. Long cash register and parking has always been the biggest issue for me. They only accept American Express, cash, and debit cards. read more

This Costco used to be great but now with too many supervisors they don't even listen to ones request (at least mine) This is second time I had a interaction with a supervisor who flatly but politely refused to even honor my request .previoysly they had great staff Incharge who communicated and listened but now it's different .Time to change the club read more

I just want to let people know of the gem of Costco's Columbia, MD's, eye glasses department. They get my eye glasses right every time or are sure to please you. The manager, Shondra, is wonderful. She is so patient and helpful. The makers of the eyeglasses are fantastic too. Great customer service and a great product at 1/2 the price of my optometrist! read more

I love Costco . Unfortunately I think sometimes they raise their prices around the holidays . I bought sheets , queen sheets for 15 dollars . Now that it's Christmas the same sheets are 40 dollars . I do find great deals other then this and I am an executive member . So be careful not to overspend , know your prices . read more

Costco - Wholesale Stores Near Me - Elkridge, Maryland

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I have been shopping at this Costco for at least ten years. I get my gas and weekly groceries from here. Employees are knowledgeable and friendly. Very happy to have a great Costco like this one within driving distance from me! read more

I love a good bulk store, so when the opportunity to visit Costco arose, I jumped on it! Who doesn't love discounts!?! I love discounts on things I am actually looking for, and unfortunately this Costco was really missing out on all cat supplies - they only had one type of litter and not more than two types of dry food available. This is insane! When I was a BJs customer, they had a full aisle dedicated to pet supplies. Here there was just a small pet section by the side of an aisle. Boo! Since my bf and I visited on a Sunday, the samples were out and about! While restaurants and stores are getting better about providing vegan options, I could only try about 5% of the samples. Not to mention, when my bf and I had paid and were waiting in line for the food in the cafe, we were informed that the only vegan option available, the Al Pastor Salad, had sold out. So we had to leave and find another place for lunch. I wasn't terribly impressed with the quality of this Costco either - I found some mold on the produce and a lot of products needed to be restocked. When compared to Amazon, the Costco prices for some products were way higher. I think I'll continue to be a customer at my trusted stores for now, sorry Costco! read more

This is a great Costco. There is one HUGE problem, THE PARKING LOT has ENORMOUS POT HOLES. The store is everything you'd expect and the people are very nice. I just hate seeing and hearing peoples cars scrap. read more

I like this Costco better than the Arundel Mills one, but this one is further away. It's a Costco so all items are the same. The gas area is a bit cramped, but it's cheaper than most gas stations around. read more

Always been a Costco member in different cities and states. I love buying bulk for cheap. This Costco is generally like most Costcos except they have less Asian food items understandably since the majority of shoppers seem to be non Asians. Costco is always convenient and organized. Always with reasonable prices. read more

Costco - Wholesale Stores Near Me - Elkridge, Maryland

The checkout at Costco is a well oiled machine. Gone are the days of extremely long lines, thanks in part to low number self checkout options. The rest of the services here still need help. I returned a battery to the auto center and had 3 people in front me. When I walked in the 1st person was finishing up with a car drop off. The next person had an appointment for tires ordered online. It took almost 15 minutes for one person because the main desk person: looked up the order, retrieved the tires, brought a car around, answered a phone, and did who knows what else. While doing all these things, the line keeps growing. Another person eventually showed up to help with the front desk. The new person helped the people in front of me find a battery. My return went pretty smoothly, but took almost 45 minutes of waiting. If that second person hadn't showed up, it would easily have been an hour plus. And that's if someone with an appointment doesn't walk in front of you as they are given priority. The food court was a HUGE let down as well. Ordered a whole cheese pizza for my family. At the hanover and glen burnie locations it takes about 15 to 20 minutes on average. I WAITED AN ENTIRE HOUR FOR MY PIZZA! Someone placed an order for 20 pizzas. The staff did their best to fill that gigantic order, but in the meantime everyone else was left waiting. It was around 40 minutes by the time they FINALLY finished the gigantic order and start handing out pizzas to others. At this point people are extremely upset and frustrated. They ignore their ticket system and start handing out pizzas. Out of all the people, my family waited the longest. When I go up for the 3rd time to ask about my pizza the person making the pizzas says they gave it away and need to make another one. There were people who waited 15 minutes that got a pizza before I did after close to an hour. How does that make any sense? Now that issues for the checkout process have been addressed, they need to turn their attention to the other services (auto/food) for improvements. read more

I like Costco. This location is most convenient for me and it is fine. But a couple of things make me "shake my head," and I wish they would change it. There is a door marked Entrance and door marked Exit. You make your way to the door that says entrance and once you're there, you have to cross over the crowd of people leaving to get to the baskets that are all located on the exit side. Why?! Then once you have it, you then have to cross back over the exiting crowds just to get back to the entrance. Why not put the baskets next to the entrance? Who has the right away in this case? The other frustrating thing is the self checkout. Each station does not have its own scanner gun. Why?! There are staff there to assist, but they are not always helpful. The other night I asked if the person could scan my Gatorade, so I would not have to take it out of the cart. She was only standing there doing nothing anyway. She came over, scanned the Gatorade, and left to go stand somewhere else and not help anyone. That may be the first time that the staff didn't scan my entire basket. She was already there, so why not scan my entire basket. But again, why not have my own scanner so I don't have to take everything out of the basket just to put it back in the basket. It takes so much longer. Not very efficient, and certainly less efficient when staff are just standing around doing nothing. read more

As a long-time Costco member, I've been to 3 of the Costco locations in the Baltimore area quite a few times (White Marsh, Columbia, and Glen Burnie). Overall, I feel that this location tends to have slightly better selection than the other 2, and there have been some items which showed up at the Columbia location before the others (e.g. Matcha powder). As for the cons, this is the busiest of the 3 Costco locations in the area. If you come in the evening or on a weekend, the store is jam-packed with carts and people, the waiting line for the gas station is often 6 cars long, and it can be somewhat challenging to navigate the crowded parking lot. If your schedule permits, I would recommend coming during the day on a weekday to avoid the crowds. read more

One of my favorite Costcos in the area. Worth wandering around for awhile in search of a good manager's special. I used to travel from Montgomery County to Baltimore for work and this Costco was always worth a stop every few weeks. Parking is better than most Costcos in the area. The staff is usually very helpful and they have sufficient bagging staff so the lines keep moving. Be prepared to wait a little longer than usual in the gas line, that area gets congested quickly during peak hours. read more

This Costco earns only two stars (instead of 5) because they no longer make the large bins of boxes available to their customers. Only a few boxes squirreled away under the cashier stations are available. Even when not busy, obtaining said boxes wasn't easy given there were so few and customers were holding up the checkout process to try to get boxes from under the cashiers. Whomever dreamed up this change obviously doesn't care about the customer experience, wait times in checkout lines, or that Costco had, until this demonstration of stupidity, an efficient operation. read more

The store can be a zoo on weekends; special shout out to Costco employee Rachel at checkout, who took notice of an open box of Halloween candy among my items. She offered to watch my basket while I went back for a replacement box. Thank you, Rachel! read more

I went to Costco and saw the lady drop the butter croissant on the floor, the lady picked it up by hand and put it in the box and still sell it, I will not buy their bread anymore. read more

The folks at the food court are friendly and efficient. Irma should be at the top of that list of qualifications. I had to go back because I received the wrong item and she did not miss a beat! Gave me the right thing super quickly and did not take act like it was a personal criticism. Every time I get a hotdog or a slice I am impressed by how much everyone behind the counter works to help keep things moving smoothly. read more

My review regarding Costco.com...have ordered multiple time one case of Chocolate Ensure for my 96 year old Mom. She lives in Kentucky, I live in Maryland. This order was delivered, while it was Vanilla. After contacting Costco about a replacement was assured replacement would be sent. Order was placed 10/31/2020, now is 11/5/2020, no replacement. After my second phone call to Customer Care was informed there was a glitch, order was canceled. New order placed to arrive tomorrow. In the mean time I have received numerous emails with different information. Costco informed me UPS would be picking up the Vanilla. Monday 11/2/2020 UPS arrive picking up Vanilla. Fast forward, Tuesday 11/3/20 UPS arrived again to pick up Vanilla they took on Monday. Wednesday 11/4/2020 UPS arrived once again to retrieve the Vanilla they got on Monday. Remember they are bothering my 96 year old Mom with this crazy! After 5 more calls to Costco, have not seen the Chocolate Ensure. At the point where I am ready to send them my Costco card, done! read more

Great location always well stocked and the lines move quickly after CoVid Sorry they took the seats out of the food court,, BUT LOVE the KIOSKS used for ordering and checkout. Amazingly easy to use and FAST, FAST, FAST checkout !!! And on a personal basis I don't feel guilty about whether the person standing behind the register is feeling ' exploited ' by getting paid $15.00 plus benefits, health care, vacation time and retirement. So the Kiosks are great AND they are making sure there is social justice because cashiers no longer need to work in these jobs !!! Now if they can automate the inventory taking and shelf stock... there will be little or no need to ' exploit ' people who used to work these jobs... and these workers can now be FREE to pursue higher salaried positions. Great store, clean, spacious, well stocked... plenty of parking... read more

This is a rating for Covid vaccination at Costco located at Columbia, MD. I highly recommend not to come her for vaccinations. The were so disorganized, the process was horrendous, and the attendant had a very customer service attitude. I registered on line and filled out all my information. Got a reminder about my Covid vaccination scheduled date and time via phone. Got here punctually. I had no idea where at the pharmacy I was supposed to go to check in. Had to ask people waiting. Get to the check- in line and had to fill out more paper which is expected. But why ask agin what kind of vaccination you want? It should not be safe practice to get different kind of vaccinations than the prior two you already had if you are coming for a booster. Then I am told they only have 1 pharmacist who does the vaccination- really??? A business should not schedule for more appointments you cannot handle- given this is Costco, I was very surprised due to very poor service. Still in line and there are 4 people ahead of me. Was told I had to wait 25-30 minutes. I heard CVS was good but came here bc I wanted a faster appointment date. I hope Costco makes some changes!!! read more

Short lines and halal meats!!! Diverse selection of products and plenty of parking. The bathroom was acceptable.