EXTREME DISAPPOINTMENT. We sent our football team order to League Outfitters this year... more than $1500, plus team store orders. NOTHING HAS BEEN DELIVERED ON TIME. All we hear is that the printer went on vacation.... during the peak ordering season for football!!!! Having to call regularly. Will not respond to emails.
We ordered custom football practice jerseys, custom practice shorts, custom practice shorts and custom sublimated game pants. We were assured everything would be delivered on time for practice gear, prior to our first practice, and game gear in time for our first game. Only delivered practice pants and socks through the first 2 weeks of practice. Had to go out of pocket for practice jerseys for the first week.... they even screwed up the original sizing kit (sent the wrong one, so we had to reschedule sizing with our team). I will keep this post updated, and if it is resolved correctly, I will let everyone know. However....BUYER BEWARE!!!
Update August 26: I called my sales rep and asked to speak to the president of the company. Instead, the sales director called and said "Everything will be fixed this week." He was not aware of any of the issues... (?). Not holding my breath. I will continue to update this post as I get updates.
Aug 27: The hits keep coming. Despite an email on Friday assuring us our remaining items would be delivered by the middle of the week, we are now told we should get them by the end of the week. Moreover, League Outfitters chose to ship our severely past due items via GROUND DELIVERY on Monday evening (yesterday), knowing our next scrimmage is Thursday evening (meaning delivery at the earliest on Friday). So.... we won't have our necessary practice gear in time for our second scrimmage either. Additionally, we are now told that we did not meet certain minimums for our Team Store that League Outfitters set up for parents and fans to order from. There are different types of minimums... individual, embroidery, and store total. Thus, we now need to cancel all store orders from parents or it is up to us to figure our which items to cancel for each order. Well, I will continue to update this post as I get updates. I think it is important for teams to know what really is going on here. Our parents are FURIOUS!
August 28: I can almost hear carnival music..... I received our teams orders of custom shirts and shorts today. Every shirt is incorrect. 2 are completely blank on the back (no player name or #). No coach shirts we ordered we shipped. Moreover, I was told I would get an update today from League Outfitters but NO CONTACT. I have asked League Outfitters what the remedy will be for this shipment.... the saga continues.
Sept 4: received the missing practice jerseys, but they were printed in the wrong colors... and, the practice pants are ripping at the seams. Game pants arrived yesterday. However, THEY ARE NOT ALL THE CORRECT COLORS! How does this happen??. Everything in our $1500 order, except for socks, has been wrong. BUYER BEWARE....!! Ohh... by the way, radio silence from them unless I ask for an update. They say they will "make it right." Not holding my breath at this point. About to ask for money back, call BBB and call my credit card company.... read more