9.27.24 I am on the fence about how I feel about this location. I have been a customer for many years. The staff are super friendly and helpful, however, they are understaffed. At my last visit in August, I waited a while before an associate assisted me with a scan to do an assessment of which type of shoes I should purchase, stability or neutral. I requested that the scan be emailed to me, but it never was. Over the last week or two, I tried calling to request it. I tried calling closer to closing thinking it would be lighter for them to assist me. The line went unanswered after many rings. This week, I decided to call at 10 a.m. this past Monday when they open. Cerise answered and put me on hold for 12 minutes. I hung up and called again. She said it was busy and got my info and said she would return my call in 15 minutes. 15 minutes came and went. It's now Friday and still no call. I even left a voicemail later this week. The automated system said calls are returned in 24 hours. Apparently that is false. I decided to go into the store at opening and finally got what I needed. Shawn, the manager, was friendly and helpful. Two recommendations I have is that they need to hire more staff and do a better job of answering the phone and returning calls. I gave them three stars because the service when I am in the store is exceptional. read more

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I stopped in early on a Wednesday , I accepted defeat with my shoes and knew they needed an upgrade. On top of the fact I am training for a half marathon. The gal who helped me was wonderful, I used the machine and didn't feel rushed or pressured into anything. I was ended up finding a show that was fit for my feet. I have the hookah Clifton's light pink! I also splurged on the comfort insoles. I ran five miles this past Saturday and the shoes fit and feel great! I did have to size up and I wonder why I hadn't done that in the past. I suppose being a 10 is large enough to me. Great customer service, wonderful experience will be back read more

Went in today and walked around for a little while and we noticed no one greeted us or offered any assistance/help. They were somewhat busy, but not overly busy IMO. So definitely room for improvement on customer service. The store itself is very nice and clean, with a good variety of shoes, apparel, and supplies. You'll have to approach staff to do FIT assessment, which my husband ended up doing. Won't be back. So many other running stores in DMV that probably will offer a better overall experience. read more

Understaffed. Guy was waiting on 3 different groups of people including me at one time. Lots of standing around waiting and not much help with shoe selection due to understaffing. Biggest complaint for me is that now, a year later, they charge my credit card $49.99 for a renewal of a VIP membership. Shady shady practice, to get you to sign up for this for $19.95 at time of purchase and when you sign there is an undisclosed terms and conditions that it will renew every year. DO NOT SIGN UP FOR THIS VIP PROGRAM. My credit card was completely shut down because of this charge as they considered it fraud, which it is. Bunch of losers, Road Runner Sports. read more

This was an excellent experience. The sales associate was exceptionally kind and helpful even though the store was absolutely slammed on a Saturday. He listened carefully to what I was looking for and took his time explaining everything. I enjoyed getting my walk and foot analysis and the results. I ended up buying 3 pairs of shoes because they all seemed to be perfect for me. Roadrunner seems a little pricey but they carry exceptionally good quality goods. It's a comfortable store to shop in and they don't rush you in making any decisions. Roadrunner is my new go to for athletic shoes. read more

Had been planning on coming here for a few months to get fitted for a new pair of sneakers, and I'm glad I finally did! Dave helped me throughout the entire process, and he was incredibly helpful and friendly. Explained the benefits of their membership really well, which led me to decide to get one so that I'm able to return the shoes within 90 days if I'm not happy with them. Which to me was a really big plus as usually you can only return unworn shoes, and shoes are so unique to individuals and can be so expensive. read more

Been going to this location for years. Never had a problem, even recommended them to my wife, until today. I thought staffing was a problem as I waited to be helped for about 20 min then a family received immediate assistance after they walked in. Naturally, this was frustrating. I don't like to assume race influences unprofessional activity like this but I'm not easy to miss and made multiple attempts to get help before the other family got greeted and treated with shoes immediately after walking in store. Would recommend they adjust strategy for current staffing levels. One person assigned to retrieve shoes, two others interfacing with customers for specific needs in 3-5 min increments. read more

So pleased with their customer service! They were visibly busy today but I still had numerous employees ask if I needed any assistance. The man that analyzed my feet and form was professional and friendly. During the entire process (including trying various shoes on) I never felt rushed or pressured to buy something. He did mention their loyalty program but it wasn't pushed and I really like that. read more

I am not very athletic but have had some joint pain recently. A number of articles recommended shoe brands that I saw would be available at Road Runner. I was able to have a fit assessment done on the spot and try a few shoes on in person. I was helped by Milan who was very patient and helpful in answering my questions. I will be back when I see the color I like in stock : ) read more

Went to the store today and the majority of shoes had no prices on them or posted. We did not want to ask sales person for prices for every shoe, so we went elsewhere. Very uncomfortable situation. read more

Been a runner for over half a century and a roadrunner VIP for years. I've only bought stuff on line from this firm as I never lived near one. Now there are two near me and I had to check it out. First as a VIP member I had to return a pair of shoes within 90 days of purchase. This was my first time after many purchases and it was no hassle at all!!! I expected some hassle but the staff was knowledgeable and very helpful. I like the store ... clean and great layout. A chance to feel clothes I've heard so much about ... I wear orthotic as a preventative to injury and they have a new custom made quickie orthotic that is price competitive to my off the shelf (dr schols at cvs) inserts. Gonna check it out. Glad to have such a good store with knowledgeable staff near by. read more

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Today was the first time I received horrible customer service at Road Runner Sports. They were clearly understaffed today and not prepared for the number if customers. I waited 10 mins before I was approached by an employee. If he had not come by, I would have walked out of the store. It was a mess in there!! Shoe boxes stacked up all over on the floor in the main aisle and at different benches. Complete disarray!! The employee who approached me never introduced himself. He never asked for my name to input in his iPad. In fact, he passed it off to someone else as he approached me. I told him exactly what I wanted and he disappeared. He came five minutes later to talk to me about the insoles. He had me step on the round machine and it recorded a different shoe size. Two sizes smaller, in fact. When I asked if I needed to re-do it, he said, "No. I trust you." I then asked if he needed to look up my VIP membership, again, I got, "I trust you." He then went into the back to get a pair of shoes for me and came back. I reminded him that I also needed assistance with compression sleeves because I didn't see the size I needed. He said he would take a look in the back to see if they had the size I needed. HE NEVER CAME BACK!! After 20 minutes of waiting for him, I noticed him near the shoes with other customers. I had had enough. I left the shoes and waited in line to make my purchase. No one was at the register, so the man in front of me and I waited for someone to approach the register. A girl who had her iwn customers ended up ringing our purchases. When I got to the register, she said, "i saw 'X' helping you. I told her I didn't know who helped me because he never introduced himself and he just disappeared and never came back to me. I know the staff work on commission, so I am more livid to know he's getting paid for my purchase. I am also livid that Road Runner does not adequately carry merchandise in-store and online. While I was waiting for X to return to help me, I looked online to see that Road Runner does not carry Women's CEP compression sleeves for large sizes. They only carry sizes small (2) and medium (3). Very unhappy with Road Runner. read more

Road Runner Sports - Website showing availability in Small & Medium for Women's Compression sleeves. - Sports Wear Near Me - Elkridge, Maryland

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I needed a new pair of sneakers and decided to choose wisely since I plan on logging some serious miles this season. Stopped in at Road Runner Sports in Elkridge and was greeted warmly by Humza when I walked in. We had a discussion about what I was looking for in a sneaker and since I hadn't gone through a "fitting" (probably not the right term), Humza suggested an assessment. It began with standing on a pad to analyze how I distributed my weight while standing. Once this was completed, Humza heated up a pair of custom insoles and had me stand on the insoles, squat, lean back etc. I was then turned over to Grant who brought out a few pairs of sneakers for me to try on. Several pairs later, I tried on decided on the Brooks. The store offers a VIP program for $20, which allows for easy returns on purchases. I removed a star because I think the prices of the insoles ($80; the shoes were about $130) should be disclosed early on and not at the register. I was not pressured to buy the custom insoles but after trying on several pairs of sneakers with the insoles already placed in the shoes, it made more sense to purchase them. I was just a little taken aback by the price. Highly recommend a fitting when looking for a good pair of sneakers and with the great customer service, Road Runner Sports is a good place to visit. read more

Road Runner Sports - Shoe Dog - Sports Wear Near Me - Elkridge, Maryland

I gave the store another try recently. I wanted to find some shoes for my kettlebell class I take and saw the Hoka One One shoe online that looked like they would work. I wanted to try them on since I wanted support in the ball of my foot. I walked in, and again, no one greeted me or asked if they could help. I walked around and started looking at shoes to see if I could find them on my own. No luck. Finally, I approached an employee and asked about the shoe. She looked at me and just said no and didn't offer to help order online or anything. She was not rude, but didn't seem like she could be bothered to help beyond just answering my question. I don't understand the attitude of the employees that work here. I should not have to approach them for help with shoes since I can't really help myself with buying shoes since most sizes are in the back. I left and ordered them online knowing I could ship them back if I didn't like them. I love the shoe and have had more success shopping online. Customer service training is needed at this store. read more

Excellent and friendly staff. Christian was of huge assistance finding my perfect pair. Very pleased and have been a long time customer.

I was at Roadrunners about three weeks ago. It was only a minute when I set foot into the store and Elaine was there to help. She was very helpful in determining what kind of running shoes that I needed and what worked for me in the past. Elaine has a lot of knowledge about the sport of running and anatomy and was able to recommend several running shoes and socks. I was in this store for two hours because I wanted to try on the pair of shoes that she recommended and ran on the treadmill to try them out. She also explained the customer rewards to me in detail. She was such a great help and I loved her personality! I will come back to this store to look at the running gear. What Elaine has on that day was super cute and looked comfortable and of course I am going to come back and purchase the joggers and shirt! This was definitely one of my best experiences in shopping for running shoes. Charm City Run wasn't even this helpful when I bought my last pair of running shoes with them. They don't even have a treadmill in the Timonium store. I had such a great experience that I told my cousin and sister to buy their running shoes here. read more

Shoe shopping was not my favorite activity, but here, it's easy. I came in search of hiking shoes and that was what I left with. As we entered, help was immediate. We entered, hunting for trail shoes. After requesting darker colors, the salesperson brought several shoes out. Some were far too bright, but helped familiarize me with the preferred fit. Thankfully I left with a cool pair of shoes and some hiking socks. This was a successful visit and I recommend this store. read more

Road Runner Sports Columbia Maryland location provides exceptional customer service! I visited the store Monday May 27, 2024 with a friend who was looking for new running gear and was blown away by the level of service she and I received from Demarcus Turner. Demarcus was attentive, listened to our concerns, and offered me expert advice with the Fit Finder Analysis. He didn't just try to sell me the most expensive items but focused on what would best suit my needs and budget. The store was well organized, making it easy to find whatever was needed. It's rare to find such dedicated and helpful staff. I will definitely be back for all my running shoe needs! read more

I visited this store this evening and Dave fit me with custom insoles & gave me helpful information to pick new running shoes. He was extremely attentive, especially given the volume of people in the store at the time. If you are looking for a new running shoes, visit the store & ask for Dave! Highly recommended! read more

I went into Road Runner because of the specialized insole machine and foot scanning. Not only were my needs met, my expectations were exceeded. The employee I worked with - I believe her name is Hallie - was incredible. Her optimism is powerfully infectious. Thank you for a great experience! read more

I went to Road Runner today to get some well fitting shoes that would give me some extra support, due to a recent sprained ankle. Diego helped me find just what I needed. His expertise and great customer service was greatly appreciated. It is a rare thing to find that kind of help today! Thank you Diego for helping me find the most comfortable and supportive shoes I have. I will definitely be back. Janet T read more

This company really pushes their VIP rewards membership which charges a yearly fee. After joining in the store, twice I tried to place orders on the website and had no end of problems: the website was down and I couldn't sign in, the rewards cash that was loaded in the order did not take due to a glitch and finally my order was canceled with no notification, again due to a "glitch" in the system. I've spent close two hours on the phone waiting to speak with a customer service rep and then resolving issues just to buy two pairs of shoes. I'm out and will be taking my business to RnJ Sports. read more

brionna was incredibly helpful, knowledgeable and patient. Not only did she know what she was doing in measuring me for orthotics, but she was very helpful in making suggestions for shoes based on my need. She helped me choose shoes and helped me get the best value I've seen. Thank you Brionna! read more

It's been about 2 years since I've stepped in a RoadRunners but I've always had great customer service with them so this time I brought my fiancé and my brother. Lindsey helped us and she was very kind,informative, and patient. I brought her two guys who hate running but trying to get into it. She answered all their questions and matched them with shoes they instantly wanted to run in. So grateful for her! read more

Just amazing. Friendly staff, great collection and always free exchanges!! Being a vip is definitely worth it.

Angie is the best worker hands down :) she was so quick, helpful and kind with picking out the shoe that fits me the best. Totally recommend you seek her out :) read more

I'm very happy with the hassle-free return policy. Humza provided me with a wide variety of shoes to try. Humza delivered outstanding, compassionate customer service ensuring that I was happy with my selection. Katie made sure that I was served quickly. The store was a bit short-staffed. However, this was not the staff's fault. The staff was fully engaged with customers during my entire visit. I will return to RoadRunner to buy my next pair of shoes. read more

Excellent, excellent, excellent store! I went in this past Saturday morning and it was pretty busy. Being that this was my first time at their store and I wasn't sure on what type of running shoes I needed, I was told I should do a feet analysis test. The wait was about 10 minutes. I then met with a knowledgeable sales associate who had me run on a treadmill as the machine recorded my movement. Then, I stood on the balancing machine to determine the arch (or lack of in my case) in my feet as well as where my weight is distributed. After that process (took about 15 minutes), the sales associate brought out about 8 pair of shoes for me to try on (all which felt great). I then selected the one I felt was the best and was allowed to run on the treadmill again with my soon to be new shoes. Overall, it was a great experience. I left with some new running information and an order for great quality shoes (they didn't have my size in the color I wanted) for a even better price! Ordered shoes from store on Saturday, shoes arrived to my house on Tuesday. Will be returning again! read more

Paul was extremely knowledgeable, helpful, and efficient when making my custom insoles.

I got 2 pairs of custom insoles, one for running shoes and one for sprinting spikes. I had Antonio help me with the running shoes and Dave help with the sprinting insoles. They are both very welcoming and helpful! read more

Stopped by the store to buy running gloves. Elaine Y. was my Fit Expert and helped me pick the gloves I want. I had my measurement done at this store years ago and bought shoes as well. Elaine brought up the VIP Family rewards program and reminded me how great are the benefits. I didn't get it last time, so I signed up at the store. I'll be coming back for a new fitting and shoes in the near future. Great customer service. read more

Went to Road Runner sports today to buy my son new running shoes. Store seems to be a little understaffed - not sure if CoVid-19 closures have caused an increase in customers rushing back or if store is just understaffed. But we got great service from Elaine Y. She had good recommendations and helped resolve an issue with my VIP status discount. read more

Great shopping experience. The staff was really helpful and greeted me at the door. When I had trouble finding shoes in my size, their Sales Associate Lindsey was extremely knowledgeable and was able to locate a pair of shoes for me in a matter of minutes. Can't wait to run in my new shoes!!! read more

I was just in the store this past week. Not planning to go back. The manager was supposed to call me and did not return a call. Very unprofessional. I've been in the store before and they have been severely under staffed and I've had to turn around and walk back out. Time to switch to Charm City Run. read more

My very favorite store to buy running shoes! I bought new ones about a month ago,a gentlemen named Mike helped me and my friend! I had picked out what I liked but little did I know the sneakers I liked were not what my feet needed! Mike was so knowledgeable like no one I had ever felt with! Yesterday I took my husband,again mike was there and about to leave,I felt awful but I loved my experience with him so he stayed and helped! This was my husbands first time here,he left with 3 pair of shoes along with other things. No one tries to push anything on you at all. Well stocked and if they do t have it,its shipped free! So I say check this place out and ask for MIKE! I pray he never leaves! Lol read more

I've been to this store a few times before and it's usually the standard process- how often do you run, do you already have a profile, let's fit you for insoles, pick an ugly shoe and go. This time, I was helped by a lady named Asha. She made the experience pleasurable and fun. She was very relatable and kept me laughing the whole time. It felt like I was shopping with a friend who happened to know everything about shoes! This is what customer service is all about! I love my shoes and recommend 5 stars just because of her! read more

Nobody deigned to help even when I asked around who worked there. The cashier was very very slow and kept trying to upscale VIP package. I like RRS but I would not shop at this store again. No service. read more

I found out I have plantar fasciitis and headed straight to Road Runner Sports to get the proper shoes for this condition, and I definitely went to the right place! My arches and gait were analyzed, and I was custom fitted for shoe inserts. The customer service is the best...Lindsey is awesome! read more

Where is the 6th star? Road Runner sports exceeded my expectation across the board. My GPS watch died and I spent a few hours online to make my decision on what to buy. I made my selection then stopped by RR the next day for a purchase since my VIP account would save me around $30.00. I show up and was greeted by a great salesperson named Sheryl. She looked in the store but stated they were sold out. So looked online and said they were sold out as well. Then she had another salesperson named Katie call cooperate. Katie was able to find the watch in stock for me. Thank goodness because I was in a quandary on what to buy other than the ViVo3. Plus saving me $30.00 if I had to go somewhere else. Now most merchants would just have let it go at, hey we dont have it in stock forcing me to go elsewhere and pay more money. Not at RR. I felt they went fully to the top to satisfy a customer who was in their store with money in their pocket. I also left with rock tape, pack of RR brand socks and a pair of RR name brand shorts! I want to thank both of these ladies for the excellent customer support. Will read more

We recently went to this store for the first time and the customer service was excellent! Such a great experience. All of the employees were very friendly and attentive. Ian was especially patient, helpful, and attentive despite the store being extremely busy. We will most definitely be back! read more