Fantastic location, selection, and customer service…read more Great assistance by Erika !! She was personable, efficient, and professional. I visited to exchange my online order (CoCo Delray... FIRE), and buy updated apparel. They have great in store prices, updated styles, and sizes. I look forward to many more visits to this NB Factory.

Masks must be worn. There's a limit to how many people can enter the store at one time…read more The store is small. There didn't seem to be any social distancing enforced among the shoppers. There were people basically next to each other in certain areas of the store. They have shoes and apparel to purchase. There's usually a promotion going on.

So my show journey ended with my visit here. I did not expect it to end here because I chalked this…read moreplace up to be another Shoe Dept. But one of my colleagues suggested that I give this spot a try. Compared to the other shops, I was surprised that they had a huge selection. This store doesn't look big from the outside, but it sure is on the inside. It felt like aisle after aisle of a good mix of all brands. I went up and down the aisles to look at styles and found a style I liked. I was in luck here, I found a style and my journey was coming to an end. On top of finding a style I liked, they were having a sale that I could buy one and get one half off. Needless to say, I got two of the styles in different colors and headed to the counter. The big thing here that irked me was the line at the register. There was a full on line for checkout with only one register open. The employee was working as quickly as she could, but what was off putting about it was that there was another employee mere feet away. Acting like he was blind and couldn't see the line while going through shoes at the counter.

So I walked in about an hour before closing just to look around. I saw some cute ugg-type shoes…read more(but much nicer than uggs) and tried them on for fun. I loved them. But the shoes were display shoes and the actual boxes of shoes were not around. So here is the fun part. Even though there were 3 employees in the store, and I was the only customer, I could not get help. I even found a 2nd pair that I wanted to buy on the spot as well, but again it was out of place and it is a huge store so I didn't know where the corresponding boxes stacked by size were. I also had a question as to whether both were part of the buy-1-get-1-half-off special, but honestly I like them so much I would have bought them anyway. 1 guy was on his head phones and gave me instructions not to bother him until I found what I wanted. Another guy pointed at something and then ran to the back to straighten or something. And a girl, another employee there, ignored be even though I said "excuse me" three times to get her attention. After I gave up and walked away, the girl looked up, looked at me like I was crazy to try to talk to her, and gave me the Gen Z stare on steroids after I was half way across the store. As I said, I was the only customer in the store. I realize none of those kids wanted to be there, or wanted to work, and were probably trained by mgmt to ignore customers and just straighten or get ready for closing an hour ahead of time, but I finally gave up and left. Maybe I'll order them online, or from another Off Broadway, or find look-alikes elsewhere since everyone is selling pretty much the same styles. Gee, I wonder why in-person sales are down? Just close the effing stores if you don't want to sell anything.

Great place to buy shoes if you are not really really picky . I've stumbled on to some shoes that…read moreI really liked at a decent price, although not so much tonight. Here you'll find some of the one off styles that might just appeal to you, although they probably didn't appeal to the masses. However, that's not to say that you won't really enjoy wearing these shoes. And you might even get some compliments. Look no further the than here for Children's shoes. Do not under any circumstances pay full price at a mainstream shoe store for kids shoes.

Overall I generally have a good experience visiting here. The store is always clean and organized…read more Staff are polite and helpful and don't hound you.

If you can't tell from my recent reviews, I was searching for new shoes. Seeing the familiar sign…read morefrom down the hall I figured I would stop in and see if I could be disappointed. Well, that I was, disappointed. I came in and the first thing I knew was how little of a selection they had for men's shoes when compared to the women's section. I thought I might have overlooked the aisles, but I hadn't. Boots, sandals, sneakers, dress. I gave a quick look at the clearance section, but that was equally disappointing. With more shoe stores in the mall, I moved on.

My wife (Priti S) visited Shoe Dept. Encore at Hanover, MD (inside mall) this afternoon, July 10th…read moreto return an item, and had an extremely disappointing experience. The customer associate on duty was unprofessional and appeared angry for no reason, taking out her frustration on us. This behavior is unacceptable and indicates a need for anger management training. To make matters worse, her actions were not only unprofessional but also exhibited racist behavior, further compounding the negative experience. It was clear that she did not understand what is permissible in customer interactions, contributing to a highly unpleasant shopping experience. I strongly advise against shopping at this location. It's not worth having your mood spoiled over matters for which you are not responsible. As a customer, I am highly disappointed and will not be returning. I have reported this incident to BBB as well. I am hoping the owner of this location takes action on this associate. The other associate (may be 45 yr old man) was more knowledgeable and courteous.

Sold Out is my go-to. Staff is friendly, fast, and actually knows the product. Huge selection of…read moresneakers and streetwear, fair prices, and everything is legit. Store's clean, checkout is easy, and they helped me find the perfect size. Lonnie and Stephen went out of their way to make sure I was taken care of. 5/5.

I don't know where to start but I visit the store today and the manager or owner of the store…read morehelped me until I finally found something I liked. He was very kind, patient and helpful. In the end I ended up buying what I was looking for and something else. The store has a very good selection of sneakers and clothes. Very recommended for new sneakers. Thank you Louis for your attention and I will return soon for some new sneakers. :)

Not bad at all. I came here on Black Friday....pretty much asking to be a glutton for punishment…read more lol. As you can probably guess, it was a madhouse and very crowded! But, surprisingly the store was fully stocked, well organized and full of great stuff. I bought two pair of shoes, a couple of running shorts, gym gear and a hat for less than $120 bucks! Talk about a deal...Anyone who knows about a Nike store, you can pay that price for just one pair of shoes or hoodie alone!! LOL! The floor plan is open which is great for accommodating large crowds, and this place tends to get crowded for sure but, what I've noticed is that the lines at check out move fast and they tend to have a good rotation of inventory. There were a couple of items on the floor where I needed a different size and one of the staff members were able to check their stock and pull the size I needed from the inventory room. I really appreciated that as to he could've been lazy, and not even bother to put forth the effort, giving that the store was so crowded. In all, easy to shop because of the set up and attentive staff. Also, great prices and return policy. The store is large, clean with lots of rotating stock and items for a factory outlet store. Will definitely come back. * YELP ELITE TIP: Get the Nike app and sign-up/become a Nike Insider Member for 15% percent off your first purchase, monthly exclusive deals, sale offers and a 20% off special discount for your Birthday! Can't beat that. And, the best part of it all....is it's $FREE.99! :)

I used to really enjoy this store but it seems, at least as of March 2025, they have eliminated…read moretheir plus size offerings. Nike isn't known to be the most size inclusive but there were at least a few racks dedicated to sizes 1x - 3x. On my most recent visit, even XLs were few and far between. Yikesssssss.

Every time I've visited it's usually due to a online return but the staff are always friendly…read morepatient and informative of recent deals sometimes even adjusting my online deal for the better in store deal which is definitely appreciate

I learned this brand from LDC from his Wall Street movie…read more Great selections of shoes and purses. The store is very nice and clean. I had experienced better customer service at Swarovski store. I remember buying 2 of these for my family members in February, 2019.

This location lost $120 sale because I had to leave because I couldn't think while I was trying to…read morefind a pair of athletic shoes because of the loud music playing overhead. I'm not saying the music wasn't good but it was at such a high volume that I couldn't stand there and compare styles, think about pricing decide on color. basically I couldn't think at all . And I couldn't find anybody to help with questions I had. I know I wasn't the only person thinking this on this day because I saw peoples faces. I'll never be back to this location. My $120 was given to the shoe store five stores down and to the left.

The staff working the evening of 12/30/25 showed very poor customer service. When we walked into…read morethe store, no one greeted us. I asked for an exchange after noticing a defect on the shoe and was told I would be given a different pair. When the employee returned, he said the shoe was placed up front, which was frustrating because I wanted to see the replacement before purchasing it. When I got to the counter, I was handed the exact same shoe with the same defect. I was in the store for about 15 minutes, and the entire time the employees were chatting among themselves while customers waited for help. Overall, the experience was disappointing and unprofessional.

Rayford went above & behind to make us all feel welcomed today!…read more Great conversation, explained where everything was & made sure my cousins first bass pro experience was more than memorable! Thank you Rayford, we will always remember your kindness

Haven't been here in a while, and won't be coming back. Just confirmed I will be buying everything…read moreonline. Lots of choices for whatever you want. But don't ask questions about ammo, especially if they are out. "I don't know" can you ask someone who might? Walks away to take a call, and that was after my kid put money in the not working shooting game, that he even said yes they don't work all the time. Maybe fix it then? After he pretended to call someone, waited for a little bit then said forget it. Come in later to try and ask a question and see pretty much all little shooters using it, but not us. I'd rather get a better deal online and not deal with the bs here. And the prices are comparable to Walmart, so there ya go

We visited the store today. They have a good selection of clothes. I found a really good deal ona…read moreRalph Lauren Dress! I love it only $32 dollars since they have an extra 25 % percent off on red tag clearances! So i was very happy about that. The young man ho helped me with my return ( a drss that is full of sequins) he was so nice but sadly i didn't get his name. Also shoutout to Naya! She was phenomenal. Amazing customer service. Very agreeable and so very nice! She checked us out since we purchased new items from the store. She had such a great aura to her that she was so lovely and it made my night, especially it is almost closing and she still had a lot of energy i love that for her!

Stopped in while in the area to check out the kids section…read more Unfortunately, the section is unorganized, and very little to choose from. The shoe area has and seems always to be in a disarray. I browsed through the women section, as I was quiet disturbed in the kids section at noon with the lack of a plausible selection. I didnt find any good buys today. My mood was changed walking around in amazement from the sight of the store and lack of selection.