This review is specifically for the tire service center. They ask you for "the best number to reach you" when you drop off the car. But it doesn't matter what you say because they never call you. They also don't return your calls when you call for an update on your car. The only reason I ever got my car back was because I walked back in to check on it...over 90 minutes after it was ready to be picked up. The guy at the desk just shrugged when I asked him how long it was ready, why didn't they call, and WHO was supposed to call. Oh, and inwasmt the only one because another woman who dropped off her car at the same time as I did had exactly the same experience! This is a case where a simple apology might have gone a long way, but apparently saying "sorry" is as difficult as picking up the phone. I'm EXTREMELY disappointed by this experience and all the time it has wasted me. read more

I really really dislike this Costco. I've been coming here for 6 months & this is my review after repeated visits. My main complaint is the customer service. EVERYONE is rude & pissed off. Cashiers, food clerks @ quick takeaway booth in the front, food sampling ppl, baker lady etc... It's unfortunate that the awesome & legendary Price Club has become this horrible place that I dread coming to. The gas station is crowded at all times & the wait is outrageous. The quality of produce & bread has been going down hill too. Just spend a few $$ more & go across the street to Trader Joes. Everyone is nice & courteous & they have awesome quality & variety of food. I'll try the Costco near Arundel Mills & if that sux too, then I'm terminating my membership. read more

I am the Queen of Costco, been a member since the 90s in Rockville. I am single and a vegan and I still get my monies worth of my executive membership. I buy my contacts, tires, batteries, gas, dog food, and medications from Costco. I get my annual Christmas card of my dogs and a custom family vacay calendar for my mother to give out. I buy all my big ticket items as well because of the quality the products they sell. I do buy food and experience very little waste. Lucky for me I live in walking distance, I do Not go on weekends and I fill up at 0600 on my way to work. They do need to create an express line for 5 items or less. Yes, this location is busy, but customer service is excellent and consistent. The same smiling faces have been there for 10 years now. read more

A long time ago, I used to go to BJ's with my mom. After that, started going to Sams Club. And now? I go to Costco's. If Costco's were around before, I would have been going there instead... Costco's is a great place to buy items in bulk. They may cost a tad bit more than Sams Club, but their items are of higher quality. For instance, you can get Huntz Ketchup at Sams Club for 2 dollars, but at Costco you can get Heinz Ketchup for 2.50. This is just an example, the prices may not be accurate. But its to give you a good idea of what i'm trying to explain. Plus Costco offers more variety of items than your usual wholesale store. They have a big variety of meats and are supremely fresh. The whole store in general is very organized. And if you are ever lost or overwhelmed of how big the store is, feel free to ask anybody that works there, they are very friendly and helpful workers. The only minor con I can think of for this place is you can only pay with cash or debit cards. The crowded area's and parking are not Costco's fault... Actually it is because of how great they are! Overall this place is the best wholesale store I have ever been to... Oh and you have to try out their "restaurant?" Whatever you call it, they make food you can buy and eat. Everything they make and sell there is fantastic! My favorites are the sausage dogs, and their pizza! read more

Grocery stores are not a one-size-fits-all, and Costco is no exception. Costco, with its bulk items, wide selections of foods, and varied non-food items (eg. electronics, clothes, toys) are great for families who are interested condensing grocery shopping into a single weekly affair. Most essential food items can be found at Costco, and in bulk. This grocery store may not be the best fit for someone who only needs to cook for one person, or cannot imagine themselves using a pack of 36 rolls of toilet paper quickly. Prices are competitive; however, Costco prices can be very similar to competing grocery stores, especially for non-sale items. But it's worth having a membership card, because some sales are quite amazing. Be on the lookout for their sales, which changes each month. Other things that make Costco unique from other grocery stores: 1) Convenience of having an eye center and pharmacy within the store 2) Free samples to eat as your shop 3) Giant life-sized stuffed Teddy Bears 4) Food court with super cheap meal options 5) Huge boxes of frozen foods for people with busy lifestyles (eg. ling ling dumplings) 6) $5 rotisserie chicken On the downside, this location does not have excellent customer service. It seems to be understaffed; it is very hard to find a Costco employee on the floor or to reach the right person by phone. I suggest that Costco hire more staff in order to make the shopping experience more efficient for their customers. Also, beware of long lines, especially during prime shopping hours (eg. weekends). Costco also doesn't provide grocery bags, so be prepared to bring your own. (They do have boxes that you can also use to carry your food home). read more

I recently got a set of tires installed at this Costco Warehouse. Because they did not have them in stock I ordered online and had the four tires shipped to this location. I was emailed every step of the way and I was able to take my car in on a Sunday Morning and less than 2 hours I was on my way with my new tires mounted and balanced. I read other reviews of Costco's tire service nationwide and they were pretty scary to the point where I wondered if I made the right decision. I had a great experience. Costco sells tires with a fairly decent warranty that covers Flat repair and proper rotation as offered free by them. Getting the tires worked on elsewhere will void the warranty. They inflate your tires with nitrogen (for free) which allegedy does not leak out of tires the same way air does. I would recommend tires at Costco but its up to you to do your own research. read more

See all

You gotta love Costco. Who doesn't love Costco? This one is great but the parking lot gets very full. There is a Trader Joe's across the parking lot making it even worse. This one has a GAS STATION -- yippeee!!! read more

I was reading through a lot of the reviews and I think the biggest issue people are having are with the car/tire service department and the long lines at the gas station. We live in Ellicott City and we frequent this place but we try to avoid going during the weekends and paydays. It can be really crowded. The reason I'm giving this place 5 stars is because of the customer service. I hate returning things and for the most part, I don't even want to deal with customer service. In my case, I purchased a Sony Bluetooth Speaker with the LED lights. It was an impulse buy. I saw it when I walked in and it got my attention and I sampled some of the music and decided to buy it. I had it for about a month and loved it, but I had some issues with it after it wouldn't power on and it was just not functioning properly. Long story short, I had the intension to keep it when I first got it so I figured that I didn't need the receipt or the box. All I had was the speaker, power cord, and manual. I called Costco and told them the issue. They said that I could bring it in with no issues. In my head, I was a little skeptical but I came in. They took it and refunded my money. I know that there may be some people that could potentially take advantage of the system but I'm glad that I was able to return an item that I was not satisfied with and didn't need to provide the box, receipt and it was just a pleasant experience. read more

We came upon this COSTCO after a nice Sunday drive, and I had to buy my favorite dried fruit and nut mix, plus grabbed a bite to eat in their food court. This location is SUPER BUSY but it's nice and new and the staff was friendly. read more

This was difficult to find because my GPS (Garmin Nuvi 200, it's old, I know) did not have it listed. Thank God for the Samsung Galaxy S3. Free food tastings were wonderful! You could be totally full and skip lunch! read more

It's a Costco. No real surprises here. Run by corporate, so no real differences between this any any other Costco you've visited. Their location rocks. Central to a ton of other places you might be visiting during your shopping outing. Parking is plentiful. If I'm going to patronize a big box store it's gonna be Costco. They treat their employees well. read more

Pharmacy service is outstanding. Raj and Michael, pharmacists, know their meds. I always ask them about drug interactions instead of doctors. Prescriptions are always correct and timely. They and technicians are always friendly. Rodriques (not sure of spelling) always greets everyone with a smile. Sure puts CVS pharmacies to shame. read more

I came to Costco for a flu shot and no one was waiting in line. I have been waiting for over 20 minutes so far. Next year, I'll try Target or CVS. read more

Really don't enjoy coming here- almost worth driving to another location. I don't feel this store is well managed- there are so many unnecessary "choke points" with displays and poor sample placements- combined with typical rude Columbia peeps- you will get run into with a cart. Happened again today. Slow down people! I will probably not renew my membership next year. read more

Curse you Costco and your treasure hunt shopping experience. I can't leave the store without dropping a few hundred dollars... in all seriousness there is something for everyone there. The workers are happy, the store is clean - and prices are great!! More than anything I appreciate their business plan and model. more companies should follow Costco's lead and really place values on your employees. The employees go out of their way to help you as well. At Christmas I was seeking a 3DS - this Costco was out so they called Arundel Kills Costco and put one on hold for me - mind you this was at 7:20 right before they close and I still had to drive there to get it. We typically make it a family event - eat dinner or lunch first at the Costco Cafe then go shopping for random stuff of course... there is never a plan to buy anything specific...recently while we were checking out the manager came up to us and up-sold us to the executive membership since we spend so much money there :-/ they showed how much of a rebate we lost out on by not having the executive level membership right off the bat. read more

I keep coming back to this Costco because it is the closest to my house. If I had a choice I would choose another location over this one any day. The service here is consistently disappointing. The administrative staff is rude and finds actually doing their job overwhelming. They will not help with any questions, you are better off asking another customer. The service at the tire center is also inadequate. However, this is not their fault. They are friendly and helpful just very under staffed so the wait is very long. read more

Wonderful Place though slightly crowded -Very friendly workers -Great products -Not too expensive membership -Great samples -Wonderful return policy -Crowded parking lot -Don't try coming after church on Sunday's read more

You gotta love Costco. I mean... I just like coming on the weekends for a free lunch! So many samples! If it's not at Costco... you don't need it. Wide open spaces... toys, tv's, jewelry, photos, clothes, appliances, food glorious food, makeup, pharmacy... and the best deal on toilet paper! One trip will last you months. Definitely the place to go if you have a big family. Sooo worth it for the membership fee read more

So I've been to the Costco in Beltsville, and the one near Arundel Mills. This may be my fave out of all of them. It's clean and most of the time it's not that crowded. Today when we went, we were in and out in like 20 minutes. So that's pretty amazing timing. Though we had a little trouble finding parking, the other days we've went, we almost always found parking right away. There always seem to be giving away samples and not to mention, their eatery is pretty clean. So thumbs up for that. Anyways, this is our go to Costco from now on =). read more

To be honest, I'm not a huge fan of the warehouse shopping experience, but since I have 2 kids to feed making it 4 total mouths to feed in my household, Costco ends up making my life a bit easier. Yesterday, my husband and I were able to get 95% of our Christmas shopping done for our kids in one location, COSTCO!! They have a decent selection of kids books and a great selection of classic Christmas movies. I also think their meat selection, specifically their beef selection, is of much better quality than a lot of grocery stores in the area. One downside, which is the whole point of the store, is the extreme sizes of everything. Maybe I just need A pack of gum, not 47! Or maybe i just want a normal sized pecan pie, not a pie made for the 1000 lb. man. Oh well, I just save the things I don't want in bulk for my trip to Trader Joe's across the street. I can't give them 5 stars for two reasons...one being that I almost never give 5 stars to chain establishments. Two being that, like bed bath and beyond (you can read my review of that place some other time if you want to read about Howard county's finest), costco seems to attract some RUDE customers, specifically older ladies!!! Ug, even though I leave feeling very accomplished and excited I don't have to grocery shop for months, I also leave feeling anxious and like I want to tell the next crotchety old lady who cuts me off with their shopping cart without saying excuse me where to stick it:/ It's a good thing I only need to go there every few months because my poor soul can't handle that kind of anxiety on a regular basis! P.S. WHY DOES COSTCO IN MARYLAND NOT SELL ALCOHOL??? YES, I GET IT, MARYLAND HAS SOME OF THE THE WORST LIQUOR LAWS IN THE COUNTY!!! LAME, LAME, LAME!!!! read more

I expect many more trips to this very helpful and wonderful Costco. I always get my meats, eggs and water in bulk as well as other household items. But one day, just one day, I will purchase a TV from in there! Oh by the way, I got two throw rugs from there for cheap, and they are the best couch blankets I have ever bought. Also one day, I will eat lunch here while shopping. Costco, the experience! read more

I love this location. Consistently better service and selection than the 5 other Costcos I frequent. Tire place and Costcos road warranty are outstanding. Managers handle exceptional situations very well. Cashiers are fast. read more

This is a new Costco that just opened up this year. If you been to a Costco, you have been to this one already. Nothing new here. What makes this Costco a good place to go is that its right next to Lowes, Best Buy, Trader Joe's and my doctor. On a good weekend shopping afternoon, you can easily drop 4 figures in a 2 block radius. M-F 11:00am - 8:30pm Sat. 9:30am - 6:00pm Sun. 10:00am - 6:00pm read more

Great selection of items which changes from time to time. So if you are thinking of buying that sleek grill set in the middle of winter but not sure if it'll look great with your deck? Well get it cause most specialty items are limited time only, even though it's not stated. Costco has this Amazing return policy. Pretty much can return without a time frame! No wine (cause MD is weird). Did I mention the samples are off the hook here?? So many samples!!!! Sometimes I just go to eat the samples. read more

Over the years I've turned into a pretty fanatical Costco fan. A lot of people think that this is a place where you get low quality products for a low price which is far from the truth. During the winter Costco is probably the best place to get fresh vegetables. Lettuce, tomatoes, avocados are all available at an excellent price and their quality blows away what you'd find in the supermarket. Costco is also an excellent place to buy steak and other meat, both the quality and the prices are fantastic. Along with food staples Costco has some other surprising gems. Their store brand dress shirts are less than $20 and are of really solid quality. The other clothing they sell can vary wildly but if you keep an eye out you can get great deals on things like sweaters, khaki pants, etc. They also stop Mayorga coffee, which is a local brand that's much better than the over-roasted Starbucks beans that Costco also sells. As other people have mentioned this store can turn into a madhouse on the weekends and lines for their gas station can be really long. Costco also does not sell alcohol in Maryland but that's the fault of our state's asinine liquor laws. read more

This costco is a very nice one, I have been to a few and this one seems to be the nicest. Everything is clean and tidy and staff is super friendly. On weekends they have food vendors like other Costco's which is nice. The food court is a little subpar but what can you expect from a food court in a what is essentially a grocery store. Come here and you find things you like. Pros: Great Staff Huge Inside Clean and Tidy Cons: Can get super crowded Parking Sucks on weekends Verdict: I like this Costco and even though I don't come here alot, I always walk out with something no matter what. read more

Absolutely awful service!!!!! This place makes it so inconvenient to get membership services! Staff is rude from the manager down. I will never set foot in this dump again. read more

I like this Costco because it has a really logical set up. It was easy to find home appliances, food, furniture, etc. Great selection of electronics, and FANTASTIC selection of FOOD! :) I was determined to find a Costco that adequately satisfied my needs, and I think this one is it! read more

I am writing about Costco Optical in Elkridge, MD. I have used two of the supposedly best Optical stores in Howard County, MD...both screwed up my progressive lenses. Not only did Costco Optical get it right the first time...they had a better selection of frames and all together, my frames and lenses cost 30% less than I've ever paid for them. Bravo! read more

Costco's membership policies are so dumb. If I forget my credit card and I'm a member but my s.o. has a valid credit card (visa), he can't pay because he's not a member. Why the eff does it matter when we're buying $200+ worth of goods but you're gonna get a stick up your bum over not having a $100 membership. Get over yourself and have fun restocking all my crap read more

Never ever get your tires replaced most unprofessional place. They never pick up the phone, they never help if you call, keep on transferring phones, too busy with work. They do not have any manager at tire center whom you can talk discuss your tire issue. I will not recommend any one. If you have whole day then go. They do it purposely so you spend whole day there any buy things. Bad bad experience with my tire replacement. They really need staff who can manage this tire center. Must take day off to get your tires done. read more

Just love this Costco everyone who I interact with is so friendly and helpful and while crowded never feels crushing and a great location right off 175 read more

What can I say, it's Costco. Can't beat buying in bulk. I've noticed buying certain groceries is not always cheaper here. I do like that I can buy fresh ground beef already shaped into 1/2-lb patties for the same price as a lump of ground beef. Saves me the time of buying a large pack of ground beef and then separating into 1-b portions for freezing/cooking. Can't beat the food court prices. The gas station is nearly always packed, obviously. We deal with this by me waiting in line with the car while my wife goes to Trader Joe's to buy fish and whatever else she buys there. She's normally back right before my turn to pump gas. read more

Just got yelled at by one of the staff trying to deliver some dumplings to the sample table. Apparently I was in her way as I was about to get something from the freezer there. I didn't hear her say excuse me. She said I'm trying to get right there! The appropriate choice of words are Do you mind if I get over there. I have a right to be there too as I was looking at the items I might want to buy! Maybe they don't need business anymore. It didn't buy anything frozen just left. Overall staff usually unpleasant at check out etc. Forget about returns seem so put out by that process. Other costco warehouses are more polite. read more

I have a mixed feeling of this Costco. The checkout line is always efficient and friendly. While the return service has always been bad. It takes you more than 20 minutes no matter how long the queue is, 10 or even 1 ahead of you. Don't know what's wrong with the process. There might be something wrong with their produce storage in past weeks. All produces I bought went bad. At the return desk, instead of feeling sorry for their problem with the produces, their attitude made me feel I was guilty for getting the refund for rotten produces. read more

Costco has a very great upscale bulk selection. We love it and we refer tons of people here! Great customer service as well!

Costco has a better selection of higher quality foods and quality electronics that BJ.s and Sams.

Great warehouse and great selection of items, some of which you don't find in other Costcos.

It's been amazing that they been able to assist people as much as they can with their amazing products & services during a pandemic. I'm thankful for Costco during covid times. read more

Costco in my opinion is one of the best places around for discount tires. Especially since all tires purchased are under warranty. An example of warranty coverage would be if you needed to replace a damaged/ flat tire you will receive a discount on the new tire. However, If you decided it was time to replace the tires just out of necessity I.e no damage the tire is full price. That being said Costco is still a bargain because they frequently send coupons in the mail for different kinds of deals on tires. The 2 stars is for this fact alone NOT the Elkridge, MD location. Due to high volume of customers this particular Costco location is a nightmare!! You will most likely be standing in line for an hour just to pay your bill. At this location forget getting an actual car appointment it's usually a 2-3 week wait. For example as of Oct. 26th no openings were available for an actual appointment until Nov. 5th. They do except cars on a first come first serve basis everyday but you will be waiting at least 3-4 hours. So, I recommend trying Arundel Mills or Beltsville locations for your car service needs. read more