I was going here for about 8 months to have a gel Manicure, When I first came I had a women do my mani and Pedi and was not very Happy. It was rushed and she cute my cuticles several times. Barley scrub my feel. Shortest Pedi Ive ever had. I decided to try again and got Ken to do my manicure. He did a really good job and was nice and talkative. Made you feel welcomed. The last couple times I was not so Happy with my Gel manicure. I had an appt at 6:30 PM. I got their about 6:25 and they told me to take a seat That Ken will be with me soon. I waited till 6:50 and no one has said anything to me. I waited another 5 min and I asked the lady how much longer I had a 6:30 appt. She gave me a dirty look and said something to Ken in Chinese and she said he be done soon. Ken didn't even look up. I don't mind waiting 10 to 15 min but a half hour already is not good.I To say the least I ended up waiting 45 min. I was like wow they close soon. I noticed Ken was more quite then usual. He was going really fast and most workers were leaving. Not sure if he was hurrying cause of the time.When I got home I noticed my nails looked terrible. There was some parts on the nails that looked like he missed and it was lighter and some darker. He was off the next day and the fallowing day the Gel was lifting off my nails, just peeling off again, this was the second time this happened.( I can see reg polish maybe doing this but not the Gel. Also when I went in twice for the gel peeling off after one to two days they charged to 7 bucks for the polish. When I already paid for the gel mani and it's not my fault they didnt do something right in the first place. I've had many gel mani and never had this happen.) I called and the owner said Kens not in yet it was 9:30 and he said call back at 10:00. So I waited until about 10:15 and called back and the owner answered and I asked for Ken again, he said he's not here and he handed to phone to a lady that I could hardly understand. She told me to call back at 11:00. I was like really? I decided to just go in which was about 11:00 and I didn't see Ken, No one said anything because I think they knew I was looking for Ken. Finally the lady said Ken will be here soon he went for a coffee run.I decided to wait again, and about 11;15 he came in. I told him what was going on and what I was going through getting the run around. Ken told me if I ever need to come in call and ask to speak to him. Well I did that a few times cause It was a last min thing and I needed to come in that day.They tell me on the phone he busy just come in 30 min. I come in and he's doing someone else's nails come back in an hour. I said you told me to come in, in 30 min so I did. They said oh he's busy. I never felt comfortable in the 8 months going there. If it weren't for Ken I wouldn't have been going. I will not be going back again. I found another place last month and stared going there. So far very nice. It's a shame if you speak up and complain about getting the run around and being hung up on the phone and the long waits when you have an appt the workers don't like you. I would sit there while getting my mani and see how they would treat other reg customers and it was a lot different. So long!!!. read more