I would never go back to this place. I was treated very poorly and rude. I had an important meeting nearby and suggested this café as the meeting location. After the meeting ended, I decided to stay for a while to get some work done since I work remotely. A friend had recommended this café to me months ago, so I finally decided to give it a try.
When I approached the counter to ask for the Wi-Fi password, the woman behind the counter never greeted me or even said hello. She looked at me with what I perceived to be a very unfriendly expression, pulled the receipt with the Wi-Fi information from the printer, and dropped it on the counter without saying a word. I took the receipt and returned to my seat.
A short time later, four women walked in together. They were greeted warmly and helped immediately. The employee's attitude, facial expression, and overall demeanor changed completely compared to how she had treated me.
After waiting about 10-15 minutes, I went back to the counter because I wanted to buy a small cappuccino. I didn't feel right using their Wi-Fi without making a purchase. I stood there for several minutes while staff walked past me without acknowledging me. Eventually, the same employee came over and asked, "Can I help you?" I ordered a small cappuccino, and she told me the register was down because of the Wi-Fi and that she couldn't process my order.
I returned to my seat, but moments later I watched one of the women from the group walk to the counter and immediately receive two drinks. Shortly after that, another customer came in from outside and was also able to make a purchase. That left me wondering why I had been told the register wasn't working.
I then spoke with the owner or manager. He greeted me, and I calmly explained how I had been treated and why I felt the service I received was unacceptable. His response was to me, the WiFi is down. I said to him, I know that and that's not my concern. He also responsed with they know the group of women. My response was, whether knowing them is justification of serving them after I had just been told the register wasn't working. He then suggested that his employee probably didn't understand me or speak English. I then said that doesn't make it any different. That's not how you treat a first time customer.
After going back and forth, I felt that my concerns were being dismissed rather than taken seriously. The joking and laughing and smiling at me didn't make it any better. At that point, I gathered my belongings and left.
I have never experienced service like this before. Based on my experience, I felt ignored, treated with disrespect, and given inconsistent explanations while other customers were served. It left me feeling unwelcome.
Because of how I was treated and how my concerns were handled, I cannot recommend this café and will not be returning. read more