Unfortunately for this family, values were only installed as long as you are all on the same side of the fence. Or should I say community? Nonetheless, here is a review of today's service. Our waitress bless her heart told us that she was obviously not new to the business, but new to the establishment. Respecting her as a previous fellow waitress, we did not fault her. She was actually very sweet, caring, attentive, and kind. All of the things that one in the hospitality service is born with. The people that actually run this restaurant are money, hungry bullies. I've worked in the city of Martinez for more than 10 years. Climbing my way up from nothing. The entitlement that flows throughout the Copper Skillet is just disgusting. I noticed a $.75 charge for ranch that I had never seen prior to this visit. Yes things change I understand, however notifying customers prior to the charge so that we could make that decision would have been key. No fault to the waitress just to her training considering she was new. She did the right thing and went and got a veteran waitress. One whose pictures are scattered on Instagram, however I do not know her name.
Never in all of my years of working in the city of Martinez would I think of treating anybody the way that they treated me. I asked about it and said I would not come back if the attitude was all they were serving me. As free speakers, we are allowed to state what we feel. I kept it to a key minimum, until I noticed one of the waitresses literally staring me down. I turned to see if it was me she was looking at and she just kept a face that screamed for attention silly of me to give it to her. Someone who appeared to be maybe a sister to her an older much taller sister loudly said "I don't know who she thinks she's looking at", in front of plenty of customers. The restaurant was pretty filled. So I said just as loud, but not quite yelling yet. I'm looking at you.. or whoever over, there has not come to address the issue. Someone said something that I didn't hear and the big sister said.. "who does she think she's talking to I get off at 3 o'clock". I became enraged and said " are you threatening me, bitch"? At that point, I just wanted to leave and a large man came out from the back. As he came out after the incident had already taken place, a couple with a child walked in and sat close by. He came directly up to our table, put his face down near our faces and started muttering about my tone, but loudly saying "there's a baby here". I lowered my tone almost to a whisper, and asked "is that's how you're going to let your employees treat me". He said "now you can get out". I was so consumed by this large man, who stood so close to us, that I could feel his breath, I never saw the waitress. She was standing next to me! Here I was, and I kept saying "I just want to pay and leave". As I tapped my card and still tipped 25% (standard). The waitress snatched the card reader from me and I said "don't you snatch anything from me!" That's what I was threatened with the police, waste of resources, making an entire scene because his waitresses were in the wrong!Unfortunately, some of the customers agreed with him.. one of them even told me to "be quiet". The waitress that seem to be some kind of lead the one who is on Instagram, the one who snatched the card reader, the one who walked away after I asked about the $.75 charge in the first place saying "I'm just trying to pay my bills, I have to charge that I'm not trying to get fired." I responded "you've worked here long enough to know you're not going to get fired over $.75"! Out of pocket acting like a patron can't ask a question because you did not teach your waitress the etiquette, well it's all unacceptable. In the end, the huge man followed us out. We exchanged extremely disrespectful heated words and I just wonder if it's all on camera and if there's any sound so that the city of Martinez and the people that love his business so much can hear how he told me to go back to wherever I came from! Hope you all have a good weekend! read more