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    Cooper's Way

    4.6 (9 reviews)
    Open 9:00 am - 5:00 pm

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    Thank you! I'm so glad your dog enjoys them.

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    Petco

    Petco

    (69 reviews)

    On one hand, this store generally carries most of the items we need for our dogs and the staff is…read morefriendly and helpful. Petco also has a great customer loyalty program that offers substantial discounts and other promotions. On the other hand ... I don't know if it's a chain-wide issue, but this store has not been maintaining inventory like they used to. We feed our guys Natural Balance Limited Ingredient with "wholesome" grain, but their stock of various sizes and varieties has been thinning out. Last month, this store was sold out of a particular Kong toy. A helpful cashier called the warehouse and arranged for the items to be shipped directly to us. I received an order confirmation email that same day. The next day, I received a notice that the order was delayed. Then, one week later, I was informed that the order was canceled. I did not cancel it and no explanation was given (I was not charged). Last week, I received an email coupon whose subject line stated "Unleash Savings! $50 off just for you," but the actual coupon read "$40 off" (see screenshot). I pointed out the discrepancy to the cashier. When he scanned the coupon, it came up as invalid altogether. He spent considerable time and effort trying to get the bar code to work, but in the end he summoned the manager, who subtracted $50 manually. Petco needs to get its act together.

    I don't often write reviews, but everything felt a bit strange at this location…read more Today, my wife drove there with our two kids to buy a hamster, even though it's about 10 miles from our home because the location near us closed down (and by the way, the employees there were on a much higher level). When they asked to see the hamster, the employee said store policy did not allow that. My wife then explained that she wasn't going to touch or move the hamster, she just wanted to look at it because they were all hiding. After that, the employee asked whether we had a proper place to keep it. My wife said yes, because we had a hamster living with us for several years (3-4 years), and we had also bought it from Petco together with everything it needed. She even roughly showed the size of the hamster cage we have, but he said it was too small and that the hamster would be uncomfortable. After that, my wife asked to speak with the manager, and the employee walked away somewhere. She waited a few minutes and then went to the register to ask for the manager again. The store manager came over and said something along the lines of the employee thinking the hamster would not be comfortable, but then said that she actually could sell it to us. As strange as this may sound, by the time this whole discussion with the employees was over, the kids no longer wanted the hamster -- they just wanted to leave the store as quickly as possible. Maybe this review will help someone save their time and nerves. Thank you for understanding.

    Cooper's Way - petstore - Updated May 2026

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