Eun is the groomer that initially was great and has subsequently done poorly 3/5 total times I've brought Mochi into this PetSmart. The grooming sessions have been rushed and always like they were done last minute and so sloppy. Today I brought him on the dot for his 2:30pm appt and he was taken in back at 2:45pm. The drop off seemed reassuringly thorough because it was supervised by Alex the store general manager and we spent 15m selecting the length and my requests. He stated that Eun was fast and Mochi would be done about 4:30pm. I returned at 4:30pm and was told they needed another 30m. He wasn't done until 5:45pm. He was trimmed by a razor, but none of my requests were fulfilled. His legs were not stove piped (see the summer lawn pics) and his ears were too short and uneven, s well as prts of his jawline, the face was sloppy and uneven, and WORST of all his private were nicked. If I had noticed that in-store, I would have gone off. As it was I was beyond furious and needed to compose myself. Look at the pic of his poor penis. JFC what the hell. read more

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Excellent location. Staff is very kind , and Pet Grooming did a Great job with helping me trim my Swiss Shepherd's nails. He is very sensitive and a drama Queen and not once did I hear him cry! Nicolette was excellent. The entire staff is very kind and informative: . Highly recommend this location anything pet related and Grooming ! I'd like to give 10 stars! read more

Michelle Lutes is an excellent groomer! I have not been happier with a grooming service!

This is what Petsmart calls, a micro location which is not able to provide full service to its customers. I attempted to return a goldfish today and because they do not carry it in inventory at this store they are not able to refund my money according to Kaylee. The goldfish died within 10 days after buying from a different Petsmart location.I would not recommend going to those location because they don't have as much normal inventory as a normal Petsmart and you can't even return stuff here that they don't carry at this location When I asked the employee, where is the nearest Petsmart that will take this return? She told me that I would have to call. I asked her if she could look it up in her computer and she says she does not have the access to do that. she then told me that I could look it up on the Petsmart website to find out and I asked her if she could look it up for me and she says she couldn't do that. Overall, she was not very helpful and not interested in helping me. read more

We have had relatively positive experiences in the past. We have a very chill Newfie. I know how much work it would be to groom her from head to toe. I appreciate the fact that some groomers won't even do a Newfie. Typically, the appointments are about 4 hours. This time, I was called in 1 1/2 hours. It's not possible to have groomed her that quickly. The trim was sloppy. And I'm sure it was very stressful for her. The deshedding and extra brushing did nothing. This is a very expensive service, we won't be going back. Maybe they should stay w smaller, less furry animals. read more

Our first experience buying an aquarium and fish for the 3 grandkids. We went to this PetSmart and were greeted by Steve who walked us through the whole process and was very informative on how to care for the fish, what was needed, etc. the boys are so happy with their fish! Thank you Steve!! read more

PetSmart - Pet Stores Near Me - Glenview, Illinois

EUNJU at Glenview Petsmart Grooming was great! I've been taking my fur baby to different groomers and haven't found a good one in a long time. The last 2 groomers at Petsmart Skokie did below-average grooming and missed a lot of hair (never going there again). I explained what I wanted for my dog's grooming to Eunju, who actually listened to me and took care of everything. She was friendly, great with my dog, and made him look so cute. We will be back to have Eunju take care of my dog again! read more

Beware of grooming service! Do NOT use the grooming service! My dog has NEVER had an issue with a nail trim until now. The girl cut the nails so short. My dog has been bleeding for over an hour! Blood everywhere. Not to mention the amount of discomfort she's in. The worst part is, they tried to hide this from us! Didn't even tell us what had happened. Do yourself a favor and say NO to Petsmart!!! We used to have Shayna do our services. She must have left, so beware! read more

Grooming dept. did great job with my yellow lab. He was happy to return the second we went for nail grinding. Very caring and gentle. read more

The parking situation here is not great and there are no marked spots for curbside pick-up. It was also a little awkward getting my curbside order since they loaded my trunk before checking my ID to confirm that I was the right person. Otherwise, they did get my order right and got it to me in a pretty reasonable amount of time. read more

You're kidding right? The satisfaction guarantee but, I am supposed to drive the hour back to this location in order to be refunded a grooming service? Regardless if I was okay with the style the dogs hair in, it should at least be even. I don't know if this was the groomers first day with some clippers or what. I would advise management to re evaluate who they have grooming dogs. Every part of my experience trying to remedy the situation was unpleasant on top of being upset at the poor work done on my dog. I was loyal to petco grooming and came here out of desperation and I will never make that mistake again. The skokie petco has groomers who are skilled. Next time I will wait for them to have availability instead of making the mistake of coming here again. read more

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Management hid this on Google. TL;DR don't care about fish, sell as many as you can for as much $$$ as you can. I had purchased four bettas from this location today in an effort to rescue them and returned one item from a purchase a week earlier (images taken minutes after arriving home). When I was browsing through the fish section, I informed a kind bearded employee that the bettas seemed neglected he was immediately sympathetic and said he would note it in their system. After leaving the store, I noticed I left the "return receipt." When I returned I was greeted by a different man I believe named "Steve," which after some back and forth helped retrieved the receipt for me because I had purchased a sick betta and explained why wanted to retain the receipt. At that point I mentioned that all the bettas I have purchased from this location have been sick in some capacity. He proudly rebutted that he has the "lowest betta lost" in the company as we walked over to take a look at the bettas. He began to explain the blue water wasn't harmful... to which I stopped him and explained I wasn't speaking of the newly imported fish, but of the fish showing illness due to neglect (unclean conditions, fin rotting, blindness, tumor-like growths, swim bladder, etc.) to which he responded, "How can you tell?! Also these are mass bred. You expect defects. But we do twice a week cleanings..." As I did not have the patience to deal with his immaturity, I simply left the situation as is and said I just wanted to help. He finished the conversation by stating that he "gets so many of these [bettas] in that [his] goal was to sell as many for as much money as possible." As you can see from the images, I was not trying to exaggerate my concern. I truly hope my five rescues survive (I have multiple tanks at home and emergency quarantine tanks/medications/test strips/supplies/etc. for their proper care) hoping I can put this all behind me, but if worst comes for these little fishies... I look forward to encountering "Steve," again. read more

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I've been bringing my Pug and Great Pyrenees here for years to see Shayna. My babies LOVE her! She is the best groomer we've had the pleasure of working with. She is a wonderful person with a heart of gold. She always goes above and beyond. She listens to my concerns and gives the best advice and suggestions. If you want an amazing groomer who truly cares for you and your fur babies, come here and ask for Shayna! read more

PetSmart - A very satisfied pug - Pet Stores Near Me - Glenview, Illinois

The only place I'll take my Yorkie for grooming is PetSmart and it's because of their awesome groomer, Shayna. She's amazing! She's patience and caring and my dog, Maximus, is excited to see her every time (which is a really good sign of a great groomer). We tried a few other places just to check them out but nothing compares to the service that Shayna provides. I hope she never leaves because we will follow her anywhere! read more

We had a grooming appointment at 11:00AM. Walked in 11 minutes late and waited for someone to greet us. A few minutes later Michelle came out and said I was 15 minutes late. I told her I was waiting here for a few minutes but she didn't seem to care. She said the time is now 11:15AM and she couldn't take him. I booked this appointment probably 2 months in advance and didn't like how she handled things . There's no late policy either because she told me she already took a dog before mine that was 15 minutes late. Never coming here again. read more

I have been a long time customer of the store and grooming salon. My Shitzu was just groomed by Shayna who did an amazing job ! She noticed a problem with my dogs paw and recommended he go to vet immediately . I took him today and she was right, he needed antibiotics. I am so grateful for her . I also want to mention Oscar, the manager , who has been very helpful as well. read more

Your Glenview store has an AMAZING groomer Shayna!! Our family but more importantly our dog Buddy loves her. She cares for him as if it was her own pet. Shayna shows compassion and such tender care. If you need your dog groomed --Shayna is the best! read more

I adopted a cat from this location back in April and had a great experience with everyone who was working that day. The staff was helpful in answering my questions and after I decided to purchase the cat, they immediately put me in touch with the shelter to finalize the process. The staff was helpful in assisting me select food, a litter box, litter, toys, treats, and other items as needed. Their recommendations helped tremendously as I had previously only owned dogs and needed a bit of guidance with selecting everything a cat owner might need. I left with a cart full of items and a sweet little cat who is loving his new home. I think it's wonderful that Petsmart houses animals from shelters & participates in many adoption events to help rescue pets find new homes and I will continue to shop at this location for any future pet needs. read more

I absolutely LOVE this location. And so does my dog Rosie! Shayna is as good as it gets when it comes handling, grooming, and caring for pets and their customers. Shayna really knows her stuff and being a lover all animals you know are in the best hands. Her general knowledge of what it takes to be a pet owner will instantly make you comfortable. No matter how great of a pet owner we are sometimes at some point we may forget something and she does whats in the best interest of your pet so her having our back is priceless =)! read more

PetSmart - Thanks Shayna! Love Rosie - Pet Stores Near Me - Glenview, Illinois

Only in an emergency. Stock is nothing compared to a larger store, staff is not helpful (actually they are rude). Waste of time to come here. Just drive to the bigger locations if you must ship Petsmart. read more

Their grooming department is the best. We took our dog to another location and didn't have a good experience at all. My friend told me to come to this location and I'm so happy we did. Our dog was treated with kindness and is very clean now. I believe our groomer was Alyssa. My husband said everyone here was so nice and you can tell they truly care about animals. We will definitely be back! Thank you for taking such good care of our pup! read more

Ask for Shayna in the grooming salon. My dog always looks and smells amazing when she's done with him. As long as she's there, I wouldn't go anywhere else. read more

The only groomer I'll bring my boys to is, Shayna at Petsmart Glenview! She understands their anxiety and excitement and is so patient with them. She is so thoughtful in asking exactly what we want done and recommending amazing products! She is understanding and her love for her job does not go unnoticed. I know when I leave my dogs with her, she cares for them like her own. We are SO lucky to have found Shayna!!! read more

Look no further than Sheyna for all your grooming needs. My dog Quin is not a fan of groomers, with the one exception of Sheyna, as she treats her as if she's her own, and Quin absolutely LOVES her. She provides detailed and thought felt "pawress reports" that truly demonstrates she deeply cares for Quin (and all dogs), and just really gets her. Sheyna is our groomer for life, and HIGHLY recommend her!! read more

The girl working at this location is the most rude person I've ever met. I went in on Jan 31st at 9:30am. She's a white girl with dark hair who is just miserable and too lazy to get up off her register chair or smile. I came in to get my dogs nails trimmed and she told me it would be 5 mins. She stared at me so creepily so I walked around the store to look at dog toys and I gathered some dog treats. I came back to the register and she said someone went in front of me and it would be 15 mins. Like seriously? The store is so small she could have coughed and I would have heard her, but she was too lazy to even come get me. She didn't even apologize or offer to ring me up. So I put the stuff back and she just glared at me and I left the store. So rude. What happened to customer service? I hope PetSmart replaces her with someone nice. read more

I LOVE this Petsmart! It is walking distance from my house, which is great for if I want to take my pup with me to pick out a new toy! The staff here are really nice & always asking if you need help. I went in a few days ago because I saw a product online for $5 and in store it was not the same price but guess what? They price matched for me! So I got a $20 item for only $5! I was so excited & so grateful for the awesome customer service. I love this Petsmart, it's smaller but they have everything I need & more! read more

Shayna, at Petsmart Glenview grooming salon, is the best!! I've been taking my dogs to her since they were puppies. She is so attentive, caring and fantastic with them. And they love going to get groomed. My dogs are now older and I know Shayna takes special care of them. Thanks Shayna! We appreciate you so much!! read more

This Petsmart location has a great grooming service! Shayna is super sweet and friendly and my dog loves going ! I love the extras that are offered- special bath for dry skin and teeth brushing! Definitely a returning customer and I paid for return visits in advance since they offer a discount for doing so. read more

Worst experience with the Groomers at this location, long time customer of this company, Have had 3 Chow Chows Groomed by Pet Smart at least 50 times.. I used to go to the Elston Ave store Chicago. and always pleasantly surprised as to how beautiful both of the dogs looked and the treatment they were giving. Today when I tried to drop off my dogs at a new location in Glenview I was bombarded with add on services, asking if it's ok to Shave my dogs which I had told them that they cannot do that when I made the appointments 2 weeks earlier. This continued to go on so I asked for the manager. He wasn't much of any help. Then I asked if we could please call corporate which he wasn't willing to do.. I repeatedly asked what are they trying to accomplish with there questions? How much is the Service going to be??? Continued response from PetSmart - I have to wait until its printed. I have and always did pick the most expensive service they offered so I didn't understand what they were getting at. utterly confused I left with the dogs. Such a waste of time. Now that I am home, I find out that what they were trying to get me to sign something to allow them to charge me an addon fee of $7 per 15min labor surcharge for any extra brushing needed.. Wow Really. Beware of this company's new tactics to increase what is already expensive grooming. I have always paid roughly $100-110 per dog per wash/cut. read more

This was our second visit to this Petsmart for grooming and we are committed customers now! Everyone there is so sweet and so attentive and Kelly, the groomer, is the absolute best! Our little Leo looks adorable and smells fantastic! Thanks Kelly and everyone else there! We will definitely be back. read more

We just got a new puppy and needed some supplies. The staff here was very knowledgeable and friendly. I'm a big Amazon shopper and found their prices to be on par if not better than what I found online. We will make this our main pet store going forward. read more

So happy with our groomer. Tillie got the Pink Package for Breast Cancer Awareness month!

I took my 5 month old puppy to Shayna for her first grooming appointment. Shayna was so kind, knowledgeable and skilled at her craft! I value her advice when it comes to Nellie and would never dream of going anywhere else for our grooming needs. Pricing is also very competitive for the area. read more

Karina did an excellent job grooming our golden doodle! She couldn't have been nicer and our dog is happy too. I will definitely bring him back. read more

This review is for the Grooming salon. I had my appointment set for 8:30AM I showed up at around 8:25-8:30 the lady sitting at the computer said "your groomer isn't here and I can't take your dog back you have to wait" I asked how long will she be and she had no clue. I let her know I had things to do that's why I set my appointment up so early. I had to get my sister to school and run other errands. As I was waiting the manager came in and called her she didn't answer and she offered to give me a discount.I waited because I thought it wouldn't be that long I waited 30 minutes before she showed up. Cassandra (the groomer) didn't even apologize to me. She comes in like "oh I thought my first one was at 9:30" mind you I had scheduled this appointment a week prior. I was very upset but I didn't want her to hurt my dog so I calmed down gave her my dog and left. The store manager kept saying she would give me a discount since I waited so long. She gave me $11 off. Like are you kidding me. I waited 30 minutes and only get $11 off. It's safe to say I will not be back at this location or at least never book with Cassandra again. read more

I came in sometime in September with my new puppy to get some dog food. Shayna, the groomer, stopped by to say hi to the puppy and then volunteered to clip her nails at no charge. I was so impressed with shayna and her caring attitude that I took our puppy back mid November for a puppy bath. I expressed to shayna that was I was nervous about the blow dryers as our first dog is terrified of them as he had a bad experience with someone using a dryer on him even though we said not to (at a different location). Shayna listened to my concerns and when I picked up our pup, she looked and smelled great. Shayna started super low and quiet with the dryer and eventually worked up to normal sound so that our puppy wouldn't be scared. She even sent us pictures so we knew everything was okay. I was very happy with how caring she was with our puppy and how careful she was. I will definitely be back and also plan to book an appointment for our larger dog who is scared of the blow driers as I know Shayna will determine the right protocol for him so he has a good experience. Thank you Shayna! read more

I visited this location for the first time yesterday to look for supplies for my parakeets. As soon as I walked in the door I was greeted with a strong odor. Can't put my finger on just what the smell was, other than unpleasant. I felt compelled to leave as quickly as I could. Not sure if it was a one-time occurrence or not. Perhaps their ventilation system was down. I'll have to stop in again, and if I'm met with the same smell, I'll contact the corporate office. read more

I've brought my dog, Quin, to multiple groomers over her 7 years, and NO ONE does a better job than Shayna at the Glenview location. She's so attentive to Quin, and truly seems to care what's best for her. Highly recommend!! read more

Each time I visit this particular Petsmart, I. Ieave with another reason to return. The staff is friendly, knowledgeable and very eager to answer questions. I am an experienced pet owner and I always get great feedback regarding the care of my "furries." Never any drama---- no problems regarding returns, coupons----etc. The store is small so if they do not have what I need, they are always willing to order it for me. In a pinch, I will call ahead and the salesperson will put specific items to the "side" for me. Clean and organized. The staff never oversells or undersells ---they listen and make recommendations. During my last visit I met "Jasper" and his buddy--two rescue cats the store was caring for. Petsmart is working to find homes for them. Wow. The cats had large clean cages, quality foods, plush beds and interactive toys. The staff member I spoke with was concerned about the cats and had a full understanding as to their care and personalities. Used to be a pet store snob. read more