I took my golden retriever to be groomed- I picked her up and she was SHAVED. This is not how you groom a golden, which they should know being a dog grooming establishment. Regardless, the shave is several different lengths not blended. It is a botch job. This is NOT what I asked for. I am sick that this is what happened to my dog, especially for the holidays/winter. The owner was the one who groomed and will not respond to my email, or several phone calls/voicemails. The pictures speak for themselves. DO NOT BRING YOUR DOG HERE! read more

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We have been going here forever. They had patience for my parents' last dog, Oliver. Bill had an "understanding" with him, and Oliver respected him in return. Our current golden is excitable, but she always comes back looking fantastic. Scarlett gets many compliments after she is groomed. read more

Love it here!! He always does an amazing job! My dog is also very comfortable and happy here.

Bill is the best. He is very kind and very knowledgeable about the grooming. My dogs are extremely nervous so it's not easy to groom them but Bill always do FANTASTIC job! Highly recommended! read more

We were looking for a place to get our chihuahua, Max, groomed for the first time. After some research and good reviews we decided to go with VIP Grooming Services. We are always looking to support small businesses, especially in our neighborhood. My boyfriend took him for his appointment and unfortunately was not greeted with a warm welcome. Infact, wasn't greeted at all; there was no one there when they walked in. After saying hello and stating they had an appointment, the owner came out said "hi" (seeming bothered) and asked if Max had ever been groomed before. My boyfriend responded no. She said she wasn't told that before and he replied you didn't ask. He then said it seems like this is going to be a problem. She said yes it could be a problem because we use a dryer. He responded ok I figured as much, and she responded with I dont even know how old he is. Side note: she asked how old he was on the phone at the time the appointment was made. After feeling like she had no interest in grooming our dog he said if its going to be a problem let's forget it. She said yes let's forget it. An unfriendly environment is definitely not a place we feel comfortable leaving our pet. My boyfriend took our Maxi and left. When they arrived home I called and spoke with the owner. From the beginning of the conversation she was not the nicest, and I was surprised to find out she was the owner. On the phone she stated my boyfriend had told her our dog had been groomed before, which contradicts the brief interaction they had in the store. Her tone was more aggrivated and defensive vs understanding and empathetic. We do understand since it is his first time a groomer may be reluctant and have questions to ensure the best experience for our dog. Even if at the end of the day we collectively decided it wasnt a good idea we would have understood. If the right customer service was provided, despite the outcome, our experience and review on the business would have been totally different. In any business the client experience is the most important. Asking the right questions in the right way will allow the business to discover the best fit and options for the client. Kindness goes a long way. read more

I love this place. He nicknamed my little fat dog "football" and they are so appreciative and do excellent work. I feel like they are family over here! A+ and highly recommend !! read more

We had walked our dog past VIP Grooming a couple of times and finally went in yesterday. As we had no appointment, I wasn't sure they would be able to take our pup but they really do accept walk ins! Bill was fantastic and made sure he knew what I wanted before we left. Our dog can be a little difficult to groom properly and I've had to take him back to other groomers before because they haven't gotten his ears, face, tail, etc. right. Bill did a wonderful job and groomed our pup exactly how I wanted. Walk ins welcome, excellent customer service, talented groomers, and reasonable pricing! We will be back! read more

VIP does a great job on my old, arthritic BFF dog (who sheds like no other!) and my incredibly anxious young dog. We've been going here for a few years now always appreciate the good job Bill does on my fur babies! read more

I moved to EP years ago and tried this place first-- a horrid, botched haircut and my dog looking like a deer in headlights was my welcome to the neighborhood. I head to krisers in park ridge now, and even though it's a few dollars more expensive- it's worth it! read more

I cannot express how upset I am with the grooming service my dog received from VIP. My pup had some winter matting which I knew needed to be cut. I explained this to "Bill" and he showed me a pup he was working on so I could see the length of it's fur. He shaved my dogs fur considerably shorter than the dog he showed me. I also SPECIFICALLY said DO NOT cut her whiskers (as they get prickly) or her tail and he still did it!! Her fur is also choppy and long in some spots. I didn't even recognize her when he brought her out. I just spoke with Bill and he argued with me and did not recall me telling him anything. Not sure if he does not understand english fluently or what but my husband was with me and also recalls what I said as I repeated myself 2 or 3 times. My dog just looks awful - see for yourself... read more

VIP Grooming Services - before - Pet Groomers Near Me - Chicago, Illinois

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Took my Portuguese Water Dog here for a grooming couldn't be more pleased. I felt comfortable leaving him with Bill. Nice guy, friendly & talented. They did a great job with our pup and at a fair price. read more

I've been bringing my dog here for years and highly recommend! My pooch is very sweet but VERY anxious so I can only imagine what it's like to groom her, and they always do a lovely job. Reasonable prices as well! read more

I absolutely love this place. It's often hard to find a good cat groomer who doesn't send your cats back to you completely traumatized. And while my cat's are not difficult, they're still cats and prefer to not get wet. Every time I come here my cats come home clean and in great spirits. My mom brings her cat here as well and she says the exact same things. Not sure what they're doing to the cats, but whatever it is keep it up! read more

They always do a great job on our two terriers here. One of our dogs is completely freaked out by going to the groomers and they are extremely patient with her. They are very flexible with scheduling and quick to respond even for the emergency appointment due to a skunk spraying. So glad to have found this place! read more

Seems more of a dog place. Other reviewers mentioned taking their cats here, but they were not very accommodating for me. The man said they do hundreds of dogs and only a few cats. "Our services include both dog and cat grooming, deshedding, deodorizing, and teeth brushing." They do not provide these services for cats. Perhaps they should change their website. read more

We have been going here for several years. My first pup who was a toy poodle, didn't like going anywhere, and they just adjusted to his moodiness. Now we take our other dogs here (a miniature poodle, and a bich-poo), and they do just as an awesome job on them. We don't even live in the neighborhood, but still come here just the same. They have done several same day appointments too. read more

Great location, although parking can be tricky depending on when you go. I've been bringing my dog here to get his nails trimmed for a couple of years now. Very accommodating to my hyper pup (who hates letting anyone clip his nails). The owner is always nice and runs a good business. read more

I definetly agree with Patricia cause I am one of their loyal clients (actually my dogs, Jada, Abby, and Kara are). They do an excellent job, especially if you own dogs that really need hair cuts, like a border collies. Their very inexpensive for they quality of work. read more

VIP Grooming Services - Pet Groomers Near Me - Chicago, Illinois

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I have an older long haired cat that needed grooming REALLY bad. I was nervous about bringing him in, he tends to be on the aggressive side during vet visits. I can't remember the ladys name that groomed him, but she did a WONDERFUL job! She gave him a lion cut & now he walks around the house like he owns it!! I definitely recommend this place to anyone & everyone!! Thank you VIP for making my cat much more comfortable!! read more

I have been bringing my dogs here for years. They do a wonderful job. The owner is so nice and my dogs are always calm coming in for their spa day. read more

Took my bichon to this shop. I asked that he not be cut too short - when i went to pick him up he was totally shaved. He came out with three nicks on his ears and neck. Will never go back again. read more

Went to VIP today, Dog got a horrible haircut, plus the groomer gave him razor burn. We went back there to get an apology and a refund, and they blamed it on sensitive skin or his paw, they didnt refund the money, gave us a dab of hydrocortizone cream and sent us on our way. Never take your pet here. (see profile photo!!!) read more

I bring my dog here every couple of weeks. She's a beagle and she gets smelly fast. The woman who owns it is amazing. When I called to make an appointment she remembered my former deceased pup! Bill listened to me about what I wanted for my dog and she came out smelling like roses! This was a couple of weeks ago and she still smells nice and she's still so soft! VIP is the only place for me and my Chloe!!! read more

I have never written a review in my life, but I had to because this place is HORRIBLE. I am still soooo angry about taking my dog there. The people who work there are so rude and mean, it was unbelievable. I can't get over that people who are suppose to be adults can act the way they do. On top of it, my dog was not fully groomed, and I had to pay AGAIN the next day to have her groomed properly. So, a $50 cut turned into $100. The groomers who fixed her up right the next day could not believe I actually had to pay for the poor service they did. Do not walk in the door to this place unless you are looking for an extremely poor experience. Even they way they talk to their customers over the phone is rude. Give them a call to see for yourself. If you have any questions they will surely make you feel stupid and inconvenienced for you asking them. read more

We have lived in the Edison Park neighborhood for 5+ years and just went to VIP for the first time. I would highly recommend them! The people are so nice and their love for animals is obvious. We have two dogs that can be a bit of handful and they took such good care of them. Our one dog can be a little dog aggressive and we always worry about taking him anywhere. VIP did an excellent job of making him feel comfortable and they were so careful to make sure everyone was safe. It was a great experience! I think our dogs will be dragging us in the door the next time we go. An added benefit is their pricing is really good and they were able to accommodate us with very short notice!! read more

We took our dog here a few time. She always came back with a bad haircut. The price continued to go up and up for the same service and not once but twice she came back with pretty bad razor cuts. We tried being supportive of a local business but we will never go back. They are unfriendly and unprofessional and untalented. read more

have taken a couple here over the years, never had a problem. Latest is a new pup, Peanut , who has never been to a groomer before. They did an excellent job, and he was not at all traumatized. Will be going back!! read more