I'm not a frequent shopper because I don't live nearby. But I have gone in to this store twice in the last month. Both times I was so impressed by the knowledge & care of the people who work there. The first time I went in, the man who sold me a heated birdbath was super helpful in explaining all about the product. Expert knowledge & obviously passionate about birds and the products being sold there. I grew up in the era of "the customer is always right" mentality and I'm often disappointed by companies where the service workers are never apologetic if someone complains about their product where there is an issue. So when I called about my heated bird bath missing a part, I was so pleasantly surprised when the person on the phone said "first of all I'm really sorry that the bird bath was missing a part, and second, of course we'll get you set up with what you need". BRAVO to you all! A+ to the one who answered that phone! So today I went in to get the missing part and today there were new people working there and AGAIN they were super helpful, super polite, and knowledgeable. They stand behind their products! I got a new bird bath- and the guy opened the box for me to make sure everything was in there, which it was. The store was busy and each customer was tended to individually with a lot of respect. I love this store! read more