Overall Coopers did a good job. One man in particular appeared to be the lead on this job - I think his name was Ben - was very good. He explained things well and kept me informed as the job progressed. The mess left in my front yard was awful. I was not expecting a pristine look but the mess left behind was unacceptable and caused me to give a 4 star instead of a star review. Even a 4 star was generous. I understand Coopers are not landscapers but for the Owner/ Manager to walk away from my job with nothing to offer was very disappointing at best. If I had been offered even a small amount - even $50 to pay someone toward a person to rake and hose off would have resulted in a better review. I have contacted my own landscaping people to alert them about what awaits them on their next visit. read more

First, I want to say that the company representative and driver were polite and professional, and the service itself was completed as expected -- thus the 2 stars. However, I want to share the issues I experienced. I chose this company because the previous homeowner used them, and I assumed they were familiar with my septic system. Not knowing much about septic maintenance, I asked for guidance after buying my home and was advised to have the tank serviced. That visit cost over $XX. Three years later, I called again and repeatedly asked if they knew the exact size of my tank. The representative told me, "Based on the size of your home and the number of people, it's 1500 gallons." I trusted that information and scheduled the service. The driver also confirmed 1500 gallons, and the final bill was over $DOUBLE. When I questioned the price, I was told it was due to inflation and because they pumped a "1500-gallon tank." Later, I obtained official county records showing my septic tank is actually 900 gallons. When I called to ask why I was charged $600, I was told again that my tank was 1500 gallons. I corrected the representative, but instead of acknowledging the mismatch, they insisted their information was accurate even after I explained I had official documents. I was then told a manager would call me back. This is concerning. I was given incorrect information multiple times, even though this company has supposedly serviced this tank for nearly a decade. I don't know if this was an honest mistake or something else, but the result is that I feel overcharged and misled. I am still waiting for a proper resolution. As mentioned at the start, the service itself was fine. The problem is the repeated misinformation about the tank size and the charges based on that incorrect information. I hope this review helps others make an informed decision. read more

Coopers Sewer is the best,honest,reasonable and fast efficient service. Give them 5 stars and that is why I have used them over for 30 yrs. You should too.:) 5 STAR read more

I did not recieve a confirmation phone call, email or text, which most companies do now, so I called them to confirm Brad and Carl came out as scheduled. They had to locate the tank, since I know nothing about it. They were friendly and efficent. I would use them again and recommend them if asked. read more

I had a routine maintenance pump out scheduled, which had to be moved to the following Monday, which would have been ok, if they had bothered to notify me that they weren't going to show as soon as they knew. When the tech did arrive on Monday, he was professional and knew what he was doing. He was able to locate the clean out without having to dig too much, leaving only two holes about 12" across. He did a thorough job cleaning out the tank, and didn't leave a mess. As far as value goes, I thought the price was fair for the amount of work and the skill to find the clean outs without a huge mess. They keep records of your clean out locations for next time also read more

Cooper's Sewer & Drain - Locating clean outs - Septic Services Near Me - Apache Junction, Arizona

Horrible service Initially, I was content with their service, however, the more I talked to Stephanie in the office, the more that changed. She was curt but cordial and did the bare minimum to help, I had to call several times to inquire about appointment times. When my inspection failed and I called to schedule the repair, all she told me is that they were about 3 weeks out and would "get me in the queue". Three weeks later I called, got no answer and left a message. So I called another inspection company to see if they could do the repair. The other company was so much more helpful and responsive, I wish I'd had contacted them first. Oddly enough, while this new company was at my house to see if they could see what repair was needed, Cooper's showed up at my door - unexpectedly I might add. Stephanie never called me to tell me they would be coming. I sent them away hoping the other company could give me a quote, however, they couldn't see the repair and would have to do a dig for another $400-$500. So I had to call Cooper's back to see if they could come back for the repair. Surprisingly, she said they could come back the next day. Really??? How was that so simple when 3 weeks earlier it was impossible? Well, they ended up having to wait because of the rain but they were there the next business day. The two workers that came out seemed to be doing way more talking than digging (Ring camera) with one worker sitting around most of the time, oh and that one helper actually went to the side of my house to urinate too. Looking at all the time they spent talking and all the sitting around the helper did, I believe this could have easily been done within two hours, but I was billed another $200 for extra time. They also left the stand pipe exposed by about 6-7" and rock piled up in the corner of the yard, so now I have to hire someone to even out the rock. It is obvious that they don't care at all about customer service. After the invoice was paid, my title company asked for the passed inspection report - crickets. I sent a follow up email asking for the inspection report - crickets. I called, no answer. I called again the next day from a different number and Stephanie picked up right away, I asked for the passed inspection report which she said she would send "in a few minutes". They did send it eventually. read more

We recently had a very unsettling experience with CooperSeptic. We didn't even hire them; they were brought in by our home's previous owner. They left some equipment in our backyard, and because we had multiple contractors, we weren't sure which items belonged to whom, so we waited for someone to come claim it. Today, someone from CooperSeptic showed up, simply introduced themselves as "with Cooper, we left a tool" then went directly to our back gate, opened it, and walked in without asking our permission or contact us in any way. There was no call beforehand, no email from the previous owner, nothing that would have allowed us to confirm who they were or safely handle the situation. With a young child at home, a four-year-old son with autism who's a flight risk, it's crucial for us that our yard and gate stay secure. This unannounced visit left us feeling unsettled and unsafe, especially with the possibility that our child could have been at risk if the gate hadn't been properly closed afterward. When I called CooperSeptic to discuss the issue, I expected understanding or at least an apology for their employee's actions. Instead, they defended the employee, suggesting that leaving a message was enough justification for entering our property without permission. In our view, this was a clear case of trespassing, and the response from CooperSeptic only made the situation worse. If you value respect for your privacy and safety, I can't recommend CooperSeptic. read more

Watch out, they will massacre your yard without a care. We had our septic pumped less than 2 years ago by a different company. Everything checked out perfectly. Since we were selling our house, we had to do it again and have an inspection report. This time Coopers claimed there was a broken baffle (I've read that the inspection itself can cause this). We obviously agreed to have it fixed, but they needed to come back nearly 3 weeks later? They left our yard torn up with trash, tire marks, scrapes on the curbing, ripped up drip lines. We thought they would try to remedy some of this when they came back for the repair. But they left our yard and turf in horrible condition with no remorse or effort. Not even a discount on the price. read more

After being unable to use the facilities at my house for the past few days, we had Brandon from Cooper Sewer & Drain come to the rescue, he was very respectful, courtesy and informative. He did a great job, and we can now do laundry (yea). I totally recommend using Cooper Sewer & Drain when you are in the need, I called 3 other companies and they were too busy or didn't return my call. Thank you again Brandon read more

I called Coopers they said they couldn't be out till Wednesday but they will try to come earlier called on Monday morning they were there Tuesday Afternoon. Chad was diligent about getting the job done. Got it done quick answered all the questions that I had explained everything that he was doing. Very respectful of the property and cleaned up when he was done. I recommended Coopers to my neighbors who called today. Invoice 35521 Is great job. Thank you Mark read more

I have used this company for the 11 years I lived here, for all my septic tank needs. They have done me right every time.

We just had this company out to inspect our system before we sell our house. Jerry and Jody were amazing!! Very professional and informative. I will definitely use Cooper's in the future . Thank you!! read more

I called Cooper's one day for a septic tank inspection and pump out for selling a house. I spoke with Samantha in the office. She was friendly and professional and got me through the necessary preliminary paperwork effortlessly. The next day Troy came out, on time. He found the tank quickly. He dug the inspection hole and did what needed to be done expertly. He answered all my questions and just was an all around nice guy. I highly recommend Cooper's Sewer and Drainage . read more

Cooper's Sewer & Drain - Good guy Troy - Septic Services Near Me - Apache Junction, Arizona

This company does NOT stand behind their work. I paid them to put in an access riser so that we could empty the motorhome into our septic tank. After they left I realized that it was not installed correctly. (The 6" riser isn't attached to the septic tank and there is a 4" opening in the tank. So when we dump the motorhome only about 1/2 of the contents make it into the tank, yuck!!) So I called. The lady on the phone was nice and said someone would call me back. They didn't. I waited a few days and nothing. So I called again. She was nice again, said she would send someone out. They never called me back. So I waited a few days.... And I called. And she apologized and said someone would come today. They never showed up. So I called. 5 TIMES! I have called them 5 times over the last 2 weeks. They won't come back. They won't call me back. They have left me with a septic tank that is not connected to the access riser. When I call they apologize and promise to call me back and NO ONE EVER CALLS ME BACK. I guess I will now have to pay another company to dig it all back up and fix their halfassed job. Very disappointing. Steer clear. If you have a problem with their work they will not be coming back to fix it! read more

Very professional, honest, expedient and fair. If ever needed, we'll definitely use them again.

I called them to do a pump and certification for the sale of the house. 1st guy can't find the second part of the tank, wasn't sure if it was a tank, had to call a 2nd guy to help (He has only been doing this 3 months) While on the walkie talkie I kept hearing one of the guys say, "just pump it and fail it, just pump it and fail it. I asked why it would fail if it's functioning. They said it's not up to code. And it's old. But it functions, so I figured it would be grandfathered in as long as nothing is physicaly wrong with it. 2nd guy shows up, he can't find second part of the tank either. So fine," I'll pay for labor, you guys can go." If you guys are going to fail my tank, without even inspecting it, my buyer is going to back out, and having it pumped and certified is pointless at this point. I get a receipt for $60 labor, seems reasonable, I'll pay.. Then the kid comes back 20 minutes later and said the "boss" said I need to pay additional 60$ for the second guys labor (even though it was not my fault the first kid needed help) and an additional $80 for an inspection they didn't even do. They couldn't even find the other part of the tank!!! but graciously he said I can have that back "when they come back and do the tank replacement" That they don't even know needs to be done. It will be a cold day in hell that I have them back out to my house. Enjoy your $80 for nothing, I'll find another company. $120 for labor and they didn't even replace the cap they removed. read more

AVOID AT ALL COSTS!!!!!!! If I could give this company zero stars I would!! Set an appointment to have a 2nd septic tank done as our old one was getting filled. Was told they would show up on a certain date.... never showed! Never called! WE had to call them and ask what was going on! They claimed they were too busy with other jobs and would show up eventually. Okay that's great? Very professional. "Sorry we are too busy don't know when we'll be there!" Nice. Anyway, they show up a couple days later and appear to be getting the job done quickly. Took 2 days to do. 2nd day on the job and the last day they were at our property was last Saturday. We had paid extra to have them haul away all the extra dirt that would be dug up to make this other septic. Well, they leave and the place looks like a landfill with HILLS of dirt and TONS of HUGE rock that we NEVER had in our yard before. The place is absolutely trashed. Tire marks everywhere, dirt strewn about and in mounds. NOT TO MENTION they pushed the excess dirt they apparently didn't want to haul away under our bushes in our front yard. Sneaky. We call and try to get them to make this right ESPECIALLY because we paid extra to have this excess dirt taken care of. They say they will send the GM out to look at the yard. GM came by without notice or any interaction with us, called back and said "it looks fine - it will even out." People, this is at least 2-4 inches of solid dirt and excessive amounts of rock piled up in our yard!!!!My husband has backed over it a couple times with his truck since he parks there and IT IS NOT EVENED OUT. I FEEL LIKE WE ARE GOING OFF ROADING EVERY TIME WE PULL OUT OF THE DRIVEWAY! (I am not even being dramatic). The company claims they will NOT fix this issue. We have tried to contact multiple times. They tell us that in the contract it states that "the yard will not look the same after work is done" so they get away with this! Talk about HORRENDOUS customer service. Not only have they lost our business but I will be sure to let EVERYONE I know to avoid Cooper's. SAVE YOUR MONEY AND TIME!!! I say time because guess who is now raking, shoveling and hauling excess dirt off the property????? I'll give you a hint, it sure as hell is not COOPER'S! Just terrible. read more

I have used this company a few times for issues! They are amazing! A few years ago they came out on Christmas Eve in the afternoon and helped us with a major back up, that they had helped us with a few days before and it just wouldn't unclog. They got it unclogged and did not charge us for the second visit as we already paid the fee. This time they came out, last minute for another clog after heavy rains and located the issue fixed it and pumped our tank for an excellent price. Josh came out today and he was extremely professional, he addressed all my issues, he has a great sense of humor and very knowledgeable. He is a refreshing example of outstanding customer service!!! read more

Thanks Coopers! I have a duplex that was hit by lightning plugging the main line to the septic system. Thanks to your driver Justin E or maybe C. His hard work to isolate the problem allowed me to fix the problem myself without displacing my tenants. Good man. Great service. read more

Thank you Jerry Schultz with Cooper for your amazing work on my septic. You were very informative and took the time to explain how the system works. He is a Gem! read more

They came out to pump the septic tank prior to a real estate transaction. They left a complete mess, had to come back to fix their mess. Now that it is spring, I've turned on my drips again to find that they broke my irrigation lines in several places while they excavated the septic tank. Pretty poor work, would not do business with them again. read more

I have been calling them since 3:30 on Saturday. The "on call guy" doesn't appear to be on call since he hasn't returned my call. I've called at 12:30 AM, 1:30 and 2:0AM and haven't received a return call. No sense in having an "on call guy" if he doesn't answer calls! This company is completely unreliable!! DO NOT "WASTE" YOUR TIME! PUNN INTENDED! Find another company that cares about you and your time! read more

We used this service about 10 months ago and our tank is full gain.. called them to get it fixed and everyone was extremely rude asked to speak to a manager the guy was an asshole...saying House our house system was bad because it's 30years old.. our tank lasted 7 years prior to it being drained... we won't be calling this rude ass sketchy company again is not worth the headache...not to mention the 80 dollar fee to look at the tank plus 50 for being after hours when their damn website specifies that they close at 4.. read more

We have sold our house and need the septic inspected. We were not aware of the new regulation that it has to be dug out to the top of the tank and we have expensive garden beds on top. We requested they send someone out to give us a consultation on how we can work around the beds and preserve as much as possible to get ready for the inspection. They sent someone out without informing us of date and time and of course no one was home so they left. We are moving in 4 weeks and need to get this done quickly. I called to ask that they send someone out again but let us know this time when they would be coming so that we can make sure to be here. They were rude and made it pretty clear they would not accommodate us. Will be using another company. read more

I am updating my last 5 star rating. I would like to give them an additional 5 star rating but YELP doesn't offer that option. Justin came out today, and he like Monte was knowledgeable, honest and just as efficient as Monte. I personally believe it is a trustworthy company and has good seasoned septic tank and drain opening operators working for them. I, like many others have rental properties. It's an added bonus to find honest family owned companies whom hire people that know what they are doing and keeps those operators. read more

I'm a Realtor and I purchased a home 3 years ago that is on a Septic system. The lender and state requires that a home on septic be evaluated, pumped and certified before the transaction is completed. Coopers performed the inspection and "pumped" the system. They only pumped the surface of the tank and within a few years we had to hire someone to perform the work. I hired a different company due to better ratings and it took them 3 hours to pump the system which was not pumped properly when the home was sold to us. This seems to a reoccurring issue with Cooper's so I thought I would add my less than stellar review as well. I would not use this company, especially since, as a homeowner, you are responsible for the contractors used during a real estate transaction. read more

Well the guy came out and did the job but he wasn't Mr. personality he had an attitude about the size of New York

Called them up. Receptionist was very friendly and professional. Called us when their service man was on the way. The service man unplugged our septic system within minutes. Another septic tank service had come earlier, he said he had to dig in order to be able to do anything, that it was impossible to just clean the system, that we had to replace the entire system and a lot more misinformation.... I am glad we called Cooper's! read more

5 star service. Chad came out yesterday to pump our tank. He was very knowledgeable and got the job done that other companies failed to previously. Great customer service! read more

I believe this company engages in unscrupulous business tactics. I hired them to pump and inspect my septic tank for the sale of my house. The inspector failed the inspection after 10 minutes claiming he ran water for 15 minutes and found roots. He did not run water and there were no roots. A subsequent inspection confirmed there were no roots. Avoid this company. They seem to be the only game in town in Apache Junction but you can get a company from Mesa to come out. read more

Extremely good service. Big Bang for my buck. Excellent friendly employees. Rusty came within the hour I called. He asked first about problem & listened to me as I explained and then went to work and fixed the problem. He showed me the water flow in the drain, explained how to keep it clean. They are the best. Thank you as a business but mostly thank you Rusty for everything you did to help us out today. read more

Used this place before and was satisfied with there service for septic wait removal. 7 years later we call to use them again and they charged us twice as much as last time and spent less time draining the septic tank and he was rude and seem to be in a hurry to get on out of there, and we didn't feel like they did not do a good and quality job. 6 month later its full again. And won't help us out with this bad service they did for us. Would never recommend to anyone find a better company to do business with. read more

Very poor customer service, I made an appointment to have my septic tank and dry well pumped out I was told thy would arrive between 12 and 2, at 2 o'clock I called because no one had showed up or called and was told they were very busy with other jobs and they would call when thy were on the way. 20 minutes later I get a call that the tech (was leaving the yard) which tells me he was not at another job, and would be there in 30 mins. After sucking out the tank I was told there was a cracked pipe and they couldn't get the camera in to inspect for a blockage and would have to dig up the back yard and that they could not locate the dry well. I would never recommend anyone use Coopers service read more

As a general contractor we occasionally run into the need to have new septic systems installed on our projects. Have used this company several times or the years and have always had a great experience. Here recently we have another project that needs a septic install. Called their office, was told the estimator was not in but that if I gave the details they would have this person call me. Three days pass and no phone call! Called the office again, had to give all of the information for a second time and was told their estimator would call. Waiting another three days with no call back. Called the office and they wanted all of the information yet again, this time I declined. I told the person who answered the phone that they have obviously changed, I'm chasing them to give them a job and apologized for waiting their time. This person then hung up on me as if I did something wrong. I was going to refrain from giving them a review, but based on the attitude, lack of response I figured it best to try and save someone else the hassle as well. Yesterday we called two other companies, Mesa Septic and will have a bid today. They are very responsive! read more

Called today when septic system plugged up. They had a driver to my house in 20 minutes. 30 minutes to clear the issue and cost $90. The service man was professional and friendly. He didn't try to up-sell me on anything. Hands down the best drain service I've ever dealt with and cheaper than all the advertised roto-rooter guys. No fuss, just fast, efficient and cost effective. read more

Chris was great! Very knowledgeable. Solve my problem and me money!! I would highly recommend them, they are honest, fast. came out same day!! I will definitely be calling them for my next Septic Service read more

They came out very quickly from when I called to schedule. Tech seemed a *little* snappy. Price was much less than what I was expecting. Overall, would use them again. read more

I would not recommend them to anyone. I called about a month ago because I was having problems with our septic and when I called the lady she said they where very busy but might try to squeeze me in for the day but she'd let me know. Well the end of the day came and I never heard back from her, I had to call and she said she will try to get someone there the next day. Now the next day we called super early to confirm and she said ok will see if we can get someone there today. Just to say we had to basically tell her if she wanted the job or we'd find someone else. They finally came out the guy was only there for less than an hour and didn't tell us anything but supposedly drained our septic and charged us $250. It's been about a month and we are still having problems. We called this same company and told them they where out here a month ago she said she's call me back she needed to find my file. Well to say the least we still haven't heard back from them till this day. So we called another company. I'm tired of having to keep calling them just to get someone here. Obviously they don't need our service. I would not recommend them. We called another company and they where much more professional we had someone come out the same day we called. They said they had to access the big box not the tubes and since our septic is under concrete they'd have to go under with a camera to see where to access the septic tank. Which this company just drained the tubes and didn't say anything else to us. read more

treated poorly. Came on the wrong date when I wasnt there. rude on the phone. yelled at me. Indifferent about us going with a different company. Terrible experience read more

Exceptional service! We were without functional plumbing for 5 days because we kept getting jerked around by another company. We attempted to give them the benefit of the doubt but eventually gave up. Said we had a major issue so we waited (and waited, and waited...) We called Cooper's who came out right away and fixed the problem quickly (within a couple of hours and this was on a weekend), professionally and for a very fair cost. Should've called them in the first place. We will most definitely use them again should the need arise. We would highly recommend them! read more