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Affordable Sewer & Drain

1.0 (2 reviews)

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5 years ago

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7 years ago

Warning, don't use this service. He only pumps out the water and not the sentiment. Worst septic service in the valley.

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Cooper's Sewer & Drain - Locating clean outs

Cooper's Sewer & Drain

(45 reviews)

First, I want to say that the company representative and driver were polite and professional, and…read morethe service itself was completed as expected -- thus the 2 stars. However, I want to share the issues I experienced. I chose this company because the previous homeowner used them, and I assumed they were familiar with my septic system. Not knowing much about septic maintenance, I asked for guidance after buying my home and was advised to have the tank serviced. That visit cost over $XX. Three years later, I called again and repeatedly asked if they knew the exact size of my tank. The representative told me, "Based on the size of your home and the number of people, it's 1500 gallons." I trusted that information and scheduled the service. The driver also confirmed 1500 gallons, and the final bill was over $DOUBLE. When I questioned the price, I was told it was due to inflation and because they pumped a "1500-gallon tank." Later, I obtained official county records showing my septic tank is actually 900 gallons. When I called to ask why I was charged $600, I was told again that my tank was 1500 gallons. I corrected the representative, but instead of acknowledging the mismatch, they insisted their information was accurate even after I explained I had official documents. I was then told a manager would call me back. This is concerning. I was given incorrect information multiple times, even though this company has supposedly serviced this tank for nearly a decade. I don't know if this was an honest mistake or something else, but the result is that I feel overcharged and misled. I am still waiting for a proper resolution. As mentioned at the start, the service itself was fine. The problem is the repeated misinformation about the tank size and the charges based on that incorrect information. I hope this review helps others make an informed decision.

Overall Coopers did a good job. One man in particular appeared to be the lead on this job - I think…read morehis name was Ben - was very good. He explained things well and kept me informed as the job progressed. The mess left in my front yard was awful. I was not expecting a pristine look but the mess left behind was unacceptable and caused me to give a 4 star instead of a star review. Even a 4 star was generous. I understand Coopers are not landscapers but for the Owner/ Manager to walk away from my job with nothing to offer was very disappointing at best. If I had been offered even a small amount - even $50 to pay someone toward a person to rake and hose off would have resulted in a better review. I have contacted my own landscaping people to alert them about what awaits them on their next visit.

Affordable Sewer & Drain - septicservices - Updated May 2026

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