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    Cools Custom Remodeling By Jay

    4.3 (34 reviews)
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    Services - Cools Custom Remodeling By Jay

    Bathroom remodeling

    Bedroom remodeling

    Common area remodeling

    8 More Services

    Garage remodeling

    Kitchen remodeling

    Laundry room remodeling

    Remodeling

    New roof installation

    Reroofing

    Tile installation or replacement

    Tile removal

    Cools Custom Remodeling By Jay Photos

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    9 years ago

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    Review Highlights - Cools Custom Remodeling By Jay

    3) They are the only contractors I have ever worked with who are actually responsive on email and text messages.

    Mentioned in 3 reviews

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    Bay Stone Depot

    Bay Stone Depot

    (249 reviews)

    $$

    North San Jose

    My experience with Bay Stone Depot was extremely frustrating and disappointing…read more I purchased two stone slabs for my home, expecting premium quality and service given the price. Within weeks after installation, pit marks and dents began developing on the surface. Over the following months, additional defects continued to appear under normal use. When I reported the issue, Bay Stone initially acknowledged it as a quality concern but directed me to work directly with their supplier rather than handling it themselves. After months of follow-up, the supplier's representative inspected the slabs and offered replacement slabs. I then returned to Bay Stone to request some form of refund instead of replacement, since the cost of uninstalling and reinstalling the slabs makes the replacement offer impractical and financially unreasonable. Bay Stone indicated that a refund might be possible but claimed the supplier required the original slabs to be returned. That was not what I had been told. After I confirmed with the supplier that returning the originals was not required, Bay Stone changed its position. The manager, Kimberley, told me it was "not scientifically possible" for pit marks to develop after installation and suggested I should have identified the issue at delivery. I provided multiple dated photos showing the progression of the defects. After that, my messages went unanswered. What stood out most was the lack of ownership and empathy. Kimberley was not apologetic and did not appear interested in finding a practical resolution. Instead, responsibility was repeatedly shifted, and ultimately, the issue was attributed to me for not raising it at delivery, even though the slabs appeared fine at that time. It felt as though once payment was made, accountability ended. When customers pay premium prices, they expect both quality materials and meaningful support if something goes wrong. In my case, that expectation was not met.

    Incredible all around. Beautifully organized, super friendly staff and incredibly knowledgeable…read more Easily the best store in the space in San Jose. And Rosie is the best!!

    Bedrosians Tile & Stone - All tiles from Bedrosians

    Bedrosians Tile & Stone

    (412 reviews)

    $$

    North San Jose

    This is a big store and you can check out their products online as well…read more Our contractor recommended this place as he has an account there with deep discount that can be passed onto the customers. They have a variety of tile selections and most of them were imported from Italy or Spain which with better quality there's less yield loss, hence you can buy less. Some of the special priced items have longer lead times, so make sure you double check with them. We didn't enjoy the process as much as with other shops because of 3 reasons. First of all, our sales contact was quite unavailable on the weekends or even Friday afternoons, so we had a hard time scheduling with her. But if you just walk in and ask for help from the front desk, they will assign someone to help. The second issue we found was the inconsistency of product introductions. We were worried about slippery tiles in the shower, our sales contact suggested us to focus on the tiles that have a special coating. The second sales person we talked to said the special coating was only for outdoor use, using the gauge lines between tiles is good enough to prevent slipping. Thirdly, after we got the quote, we couldn't place the order into the system with our contractor's discount; only that appointed sales person could do. Luckily we could get the rest of the process done via email and she sent out a link for me to make payment. If you have a Rakuten cash back app and pay online, I think you get the cash back as well.

    Bedrosians tile & stonE is a wonderful place to visit, they have all the cool tools & tons of…read morematerials for your new or existing projects. Staff is very helpful & knowledgeable, upstairs or downstairs so don't miss ouT Open early hours for the morning birds and closes at a reasonable time in the late evening. Hi I'm Erick , ur local San Leandro tile & stone guy also very handY

    Cools Custom Remodeling By Jay - contractors - Updated May 2026

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