Fantastic. AC wasn't working. replaced capacitor, added R22 refrigerant. Vixiene was great, prompt,…read morefriendly, helpful, and the price was great. Think we know where a leak is and I will monitor for it (look for the dye) as instructed after/because he's leaving to help another person. I am so happy. (I rarely leave comments. don't like to do it, but HE deserves one.)

We have been working with Vixiene for many years now and he is our go-to guy for anything A/C…read morerelated! He responds quickly and has been able to stop by our house within a day or two every time we have needed his help. We have had small issues and bigger issues, such as replacing our entire A/C unit. Regardless of the problem, he had a solution, and the problem was truly fixed. It's not like going to a car mechanic where you pay them to fix something, and the issue arises again later. What we truly appreciate about him is his integrity and honesty. We feel like he truly cares about his clients and does not try to oversell or overcharge us. His pricing is reasonable and affordable. He works hard and is great at what he does. He is professional, knowledgeable, and experienced. We trust him and would highly recommend him to anyone!

Daniel, our technician, quickly identified problems in both of our furnaces and repaired them…read moreimmediately. He was thorough, fast and friendly. He arrived at the beginning of the service window we were given and couldn't have been better. We heartily recommend Service Pros.

Service Pros have always been top notch with customer service, communication and professional work…read more I've had systems installed and repair/warranty issues come up and they have always been reliable, and provide great value for the work. Thanks to Daniel and Jennifer for the wonderful service!

Safe Air Houston, Salesman Duane are a Godsend let me tell you. I had to replace a brand new, 14…read moremonth old Carrier 2-ton AC for my 2100 square foot home due to the unit being too small and in the heat of the day, set for 75 was every bit of 80 until 11pm before it cooled down again. The unit never cycled off and ran 20 hours a day, leaving me huge energy bills. I needed a 4-ton AC, my cheap builder didn't think so!! I entertained several estimates from well known AC companies and not so well known such as Safe Air Houston. Everyone was $12K-$20K and doing their best to up sale me. Not Safe Air Houston, they gave a military discount and their price was...lets just say lower than $10K. They did not try to up sale me at all. Duane's installation time were fast, efficient and professional. They covered the area with blankets and cleaned up their mess. They were in and out in a little over 4 hours. Now I can actually hear and feel the cold pleasant air blowing. I've been here 14 months and have never heard the air blow. In the heat of the day, the temp in the house is 73 and the unit is cycling off!! I would have never fathomed 73 was possible when outside Houston temp is 104!! We can walk around our home now and not have damp foreheads, we can turn on the oven during the day and not regret it, and I'm sure this next energy bill is going to start to decline thanks to Safe Air.

BUYER BEWARE this company is run by some of the worst management I have ever come in contact with…read more We had a new unit and all new ductwork installed on June 5th of this year and since then the unit has been excessively sweating, freezing up several times, and causing water damage in our attic. The unit itself has been corrected, however the new "duct design" by Safe Air is not compatible with the Trane variable speed unit (we verified this with a Trane Comfort Specialist). Since install we have had multiple conversations with the owner of the company who has screamed at us, told us that water coming into our home from the ducts is out of his scope, and he is now non-responsive to Trane and TDLR (the agency that allows him to be licensed in Texas). We have requested multiple times that he come and remove all of his equipment from our home and refund us and he has denied to do this.

"I'm happy to do a service call but it's gotta wait because I've got people with working no air"…read more That's everything you need to know about John's ethics. I called him because my Lennox machine wasn't blowing cold air. Over the phone, he let me know that Lennox has an issue with evaporator coils and I likely have a leak. I have him come to my house less than 24 hours later and he takes a look at the unit. The unit went into protection mode due to a power surge. John told me over the phone that we would be looking at a major repair because I failed to mention the power surge, so he didn't know. But he looked at the unit and explained to me that a power surge will turn ACs into fan systems, and that all I have to do next time is wait an hour and turn the unit back on. No upsell, just 99 dollars for his time and expertise. I was prepare to spend thousands. At that point, I felt very comfortable with John's ethics. It's a good thing to have. I asked him to do a service on the machines (clean, etc, yearly maintenance) and he told me he was happy to. However, his priority was to get customers with no working AC up and running. I'm okay with that. It's a sign of good principles. Also, he told me he's proud of his install work. I know my machines will break again, and when they do I hope he'll be around to help.

Here is a factual timeline of my HVAC service experiences:…read more June 2, 2024: Hired Texas Air Care A/C & Heating for a non-functional HVAC. Paid $394.00. Invoice states "Replced t-stat and fuse. Found short at t-stat, repaired. T-stat old, christmas lights sound, and wire bent in wall to mount properly." An Emerson 1F78-144 thermostat was installed. June 3, 2024: Had Temperature Pro Katy-Cypress perform a system evaluation. July 5, 2024: AC experienced issues. Excel Air LLC replaced a dual run capacitor. July 11, 2024: AC stopped working again. Contacted Texas Air Care A/C & Heating. Paid an additional $228.95. Invoice states "Found small short in low volt wire under Cougs - Have spot on wire stripped back wire & re-connected. Con Vactor seems ok - monitor," and a fuse was replaced. December 27, 2024: The same HVAC issue recurred. Excel Air LLC was called. They replaced the Emerson 1F78-144 thermostat that Texas Air Care A/C & Heating had installed on June 2nd. The HVAC system has functioned since this thermostat replacement by Excel Air LLC.

Got HVAC Heroes to replace my existing HVAC system with a new one…read morein September 2023. HVAC Heroes had both air conditioning and heating replaced. They had a contract for 2 years of labor service In October when the temperatures started to fall, my heater was not working and did not warm up the house. The technician came in and replaced the zoning system and charged me an additional large amount. Even after that, the heater is not working. I have tried to follow up with their technician and their office to help get someone to come and fix the issue. I am not getting any response or help to resolve the issue I would give -1 rating to them if possible. With faulty installation from the beginning and not helping to fix or resolve the issue, it has been a nightmare to deal with this vendor.

HVAC Heroes were true heroes today in this heat! Quick…read moreresponse and quick fix! Highly recommend!

We highly recommend Galen Beede and the team at Beede AC & Heating for all your air conditioning…read moreand heating needs. With over 15 years of experience working with Galen, we can attest to his professionalism and expertise in maintaining our system. When recent high winds caused power issues that affected our AC, Galen went above and beyond to assist us, even on a Saturday night. Although a reset was not possible, he promptly visited our home on Sunday to diagnose and repair the issue, which was caused by electrical flickering damaging the soft start. Galen had the necessary replacement part with him and got our AC up and running efficiently. His exceptional service, combined with his friendly demeanor, makes him the ideal choice for any AC-related needs. Galen Beede Beede AC & Heating

Super Honest ..Saved me thousands several years ago after being told by another AC company that my…read moresystem was just too old and I needed a complete New System..After being referred by a friend ..I decided to get second opinion.Gaylen with Beede AC came out and checked my system and informed me that my main problem was a leaking AC Evap core..and that the rest of system could probably last a few more years. That was great news so few days later my new coil was in and the house was cool again..since then Gaylen has updated/replaced my outside unit and made few simple service calls..each time they have given me a 30 minute window when they would arrive and have always showed up on time..Looking for a honest check out or 2nd opinion give them a call ..Youll be glad you Did.

Great service. Andres the technician was extremely knowledgeable in his trade. Showed me pictures…read morealong the way

Simple people with no interest in customer satisfaction, just doing the minimum possible for the…read moremaximum cost and falsifying paperwork. My thermostat cut off. The first tech said it was fixed. The second tech two days later found the float switch and line clogged, used lung power to clear it. No response from management.

North Houston, I-45 @ FM 1960. A/C had stopped cooling. Outside temp was high 80's. Called on…read moreMonday morning, 06/03/24. Mike (owner?) answered and said he would send out Stephan that afternoon at 2:00 p.m.. I left to take a return to the USPS on Red Oak but couldn't get away in time for the appointment. Stephan called as I was leaving the Post Office and he agreed to wait until I got home. Stephan quickly diagnosed the problem (failed capacitor) and had a replacement in hand. He explained the cost, which was more than fair. Stephan quickly installed the replacement and tested to insure it was working properly. He went inside and checked and adjusted the thermostat at no additional charge. High quality work at a more than fair price. I'll definitely use this provider in the future.

We made the mistake of calling this company to inspect an issue with our AC unit. After evaluating…read morethe system, they told us the condenser might be the problem, so we agreed to have it replaced. Unfortunately, the condenser was not the issue, yet we were still charged $600 for the replacement. They then informed us that they were unable to clear the line and claimed the entire AC system would need to be replaced at a cost of $20,000. This estimate did not include the ductwork or the copper piping inside the walls, which they said they were unable to access. My husband and I discussed the situation and felt that $20,000 was an excessive amount for replacing a single unit in a two-story home. When we decided not to move forward and said we wanted to get a second opinion, they lowered the price to $14,000. We couldn't help but feel that the pricing and recommendations may have been influenced by the assumption that we could afford to pay more. While we cannot speak to their intentions, that was certainly how the situation felt to us, particularly given the significant price reduction from $20,000 to $14,000 once we declined the work and said we wanted to seek another estimate. We decided to hold off, and we are extremely grateful that we did. Another HVAC company came out, properly assessed the system, and was able to clear the line. They told us that our existing unit has approximately another 8-10 years of life remaining, and they did not charge us anything for the service. Unfortunately, we were still left paying $600 to Mr. Reliable for a condenser that ultimately did not need to be replaced. This experience was extremely disappointing and left us feeling that we were being overcharged rather than given an honest assessment of what our system actually needed. We strongly recommend getting a second opinion before agreeing to any major HVAC replacement, especially when the proposed repair comes with a significant price tag.