I disputed a bill on services that wasn't properly rendered. people need to know that theor employees are dishonest. This is why I feel the importance to stand my ground. I was bedridden after an accident in a hospital bed by a window that had full view of my pool and equipment the servicing employee failed to complete his task on the pool and solar equipment operation on Thursday because of my accident I wasn't able to access the equipment and my husband had a heart attack during the time of installation of the unit. Friday I asked for them to complete the task. employee on Thursday said he did complete the task. Well then why isn't it running ?so then it got turned on before the end of the day Friday and was charged for an extra visit when I pay monthly for a weekly service to be completed. so over a year later they went to collections with figures & fees they didn't explain , which was much higher than a visit and today my email, I received a $15 late fee on top of that. I've always paid my bills. I'm in my 70s. just don't want injustice for me or future customers read more

I hired this company as my pool was green. They were able to clear it up in May but by July it was turning green again. I addressed the situation and Jeff, the owner, came and put some powder shock in it. I asked him if it was safe to swim since it was cloudy and green and his comment was, "It's cleaner then most of the lakes and rivers around here." By the middle of August I complained again because they were leaving me liquid chlorine to put in the pool and only putting one tablet in my return. Never did get it cleared up. After addressing the situation Jeff told me my conditioner was too high and I needed to drain my pool and it was going to cost me $350 in chemicals to get it right again. I decided to take a water sample to Leslie's Pool supply and they said my conditioner was fine. They said my phosphate was high and most pool companies don't test this. Bought what they recommended and now my pool looks amazing. Cool Pools is suppose to also clean the filters and I was told I needed to replace them, I just did that last fall. I did take the filters out and cleaned them even though they had in July. My filters were so heavy I had a hard time getting them out. Found a piece that didn't get put in from the last time they cleaned them under the canister. There's no way they cleaned these properly. Still had the blue they used in May to clear the green. read more

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For many weeks we had a scheduled pool recoating on the calendar through Advanced Pool Coatings. Cool Pools was booked to put in a new pool light, too. They were referred to us through Advanced Pool Coatings. Now, two weeks later, after the pool is already recoated, the new pool light is STILL on the concrete outside the pool waiting for the owner to put in the light after his son, Tom, couldn't fit it in the pool light hole! But... they went to Mexico for a vacation instead of getting this job done professionally. Meanwhile, water in our pool is leaking out through the light conduit and causing who knows what kind of damage! Our water bill will be crazy! And Advanced Pool Coating who removed the light to do the recoating...? Crickets. Cool Pools who was hired to do the job well in advance...? Crickets. Nothing. NOT cool! I do hear the sound of a phone ringing to a law office very soon.....a matter of days actually. Really negligent service. read more

Just fired them. First, they had a new tech show up without alerting of the change. Then observing him, he finished in less that two minutes just dumping some liquid and didn't even check the pump filter basket. When I approached him when he was leaving, he was not aware of the filter and only looked in the pool basket. After showing him, I began to walk away and shook my head not being happy to have to show my own tech where the filter is. He then said "don't shake your head at me". I quickly turned and said excuse me, get out of my house now. He was completely uneducated with pool servicing and unprofessional. Not to mention I have young kids and they are letting a new/random person enter my yard without alerting of the change. I do not recommend this company. read more

We purchased a home that has a built in pool.. and our last pool cleaning service guy retired so we switch to Cool Pools, and we have never seen our pool so blue!!! We love the company and love our weekly pool technician. read more

I feel like this company robs its customers. I have a camera in my backyard and caught that the pool guy wasn't doing anything I was paying for. He dumped the filter and threw some liquid in the pool. Didn't scrub the walls like he is supposed to. Which is shocking since they charged me extra money to buy my house a scrub brush... that I already had!!... and wouldn't refund me. I can say in years prior their service was good, no communication but my pool was clean. This past year has been horrible service. My pool is filthy! I know its hard to find good work nowadays but this is just pathetic. read more

We have had to use Cool Pools for SEVERAL issues with our pool..They have helped us with EVERY SINGLE ONE OF THEM! They are not only spot on with all of their advice....They are extremely reasonable on pricing....We have used and trusted Cool Pools for several years now and would recommend them to anyone! Jack and Jen are always available and ready to help and a pleasure to work with! read more

Cool Pools has been such an easy and amazing experience. Jennifer has been so amazing with communicating and providing the correct information to me as a new pool owner. Thank you so much !!! We will definitely be using cool pool again!! =) read more

Cool Pools is without doubt one of the best pool service and repair companies in the Sacramento area. All of the pool Service Technicians are professionally trained and also receive updated training on pool service and equipment. Cool Pools is a California Licensed Contractor for Pool Repair. The company utilizes a GPS base system that receives service and water chemistry data from customer's pools as the Service Technicians go throughout their service day. They are true professionals! read more

Extremely poor service from start to finish. They say they send you invoices but you never get updates on what they've done to your pool while on site. They took my pool sweep for over 3 weeks for a "tire" repair. When you check local pool supply warehouse every one had informed us that's a readily stock part that should have been done same day. Not only that but they still tried to charge full amount even when your pool wasn't usable due to not having a sweep. When you call in with concerns they say it'll be addressed but every week it was the same thing. Would highly recommend any company other than this one in the sacramento area read more

Cool pools are unprofessional, can not ever remember my schedule pool day. Which was Thursday weekly. Arguing with me as a new client. I agreed on the 87.00 service and try to charge me 132.50 and unreliable. read more

Jack and Jennifer are awesome to deal with. Requested quote on line, gave the basic information, Jennifer got back to me asked me one question and a phone number for Jack to contact me. Left the number, Jack called me right back and we set appointment for 730-800 AM this morning and right on time Jack was there. I was in panic mode just knowing that i had a major issue involving the pool pump, only to have Jack listen to the pump for 5 seconds, walk over to the skimmer and hit the flapper door, that was stuck, which made me feel 2" tall. Jack could not have be nicer and looked over our system and said it was a great pump and filter system for the pool. He explained how every once and a while the flapper doors stick due to shifting of concrete in the pools. If you want HONEST-PROMPT service then look no farther than Cool Pools. read more

The pool has looked the same yesterday (5/5) as it does to today. Photo was retaken today in better sunlight. Pools don't change color that drastically in 12 hours. read more

Cool Pools - our pool yesterday (5/5/19) and our pool wouldn't have been serviced until tomorrow (5/7/19). Thick green film is more apparent in person! - Pool Cleaners Near Me - Rocklin, California

Very rude and unprofessional business! I would not seek out any of there services based on the initial experience of just calling in.

Cool Pools is the best! We've had a pool for 20+ years and Thomas is only the second guy to take care of our pool. Anastasia who works in the office is always on top of scheduling and answering any questions. We have a daycare so we need everything top notch and they do awesome service. Highly recommend!!! read more

When we moved here this summer we were new to pool ownership. Cool pools was the service our seller used so we just kept it up. I had no idea what "good" service was which was why I stuck with it for so long. In 7 months time I had not received 1 bill which resulted in a $400+ bill. The only reason I actually did get that bill was because I asked about it. I didn't even see specific charges on the bills. If any extra work was done I didn't know and didn't see specific charges. When I finally brought this to their attention Jennifer did offer to let me split the bill in two. Our pool was turning green. The walls were covered in algae as was the bottom of the pool. The sweep wasn't working properly and even though I tried to tell him, he just brushed it off and said its because the water is cold. Turns out the screen has been clogged and nothing is wired correctly. Despite several talks / emails about getting the flow switch fixed it never was. The plumbing to the pump is so Mickey Mouse it has pipes propped up on PVC pipes. Nothing was ever pointed out and no suggestions were made on how to get it fixed. One visit from our new company and our pool is sparking, the system is running correctly and we have a date on the calendar to get the flow switch fixed. read more

Cool pools has been servicing my pool for as long as I can remember, always great service communication. Everyone on the team is respectful. and most importantly my equipment is always running good and my pool I'm almost Always perfectly clean, other than after a storm. read more

Jack at Cool Pools has been repairing our equipment for the past several years. In the past we have had other companies before Cool Pools, but none of them can compare to the quality of service Jack, & Jennifer have given us. For the first time in 10 years we have hired them to do the weekly maintenance, and our pool has never looked better! We completely trust Cool Pools, and would highly recommend them to anyone in search of an honest, affordable, professional & friendly pool maintenance company. They are the best! read more

This is obviously just a disgruntled person, I doubt Cool Pools planted Black Algea in this guys pool and the thought of there being an ounce of unfriendly service is rediculous. After having Jack straighten up my pool I invested in an ePool to connect to my computer hoping to save some money with the $200 investment into this thing. Jack and I talked about it and came up with me trying to take care of the pool on my own if he would call me up in 3-6 months to check up on me. As suggested, Cool Pools contacted me 3 months or so later and Jack came over with the same friendly attitude and my dog was even happy to see him again! Customer service was outstanding being that Cool Pools made thier service flexible around me and without a doubt, 5+ stars! read more

By far the best pool service we have ever had and would use no others. Consistent service every week at a reasonable cost. The owner is responsive if needed. Recently provided excellent input on how to approach finding a pool replastering company and ideas for the 'new look'. We recommend them highly. read more

Cool Pools recently installed a new pool vac. Pretty cool one. The first model had some issues getting around. (I have a free form pool) Jack put a new one in and pool hasn't looked better. He also fixed a problem with an air leak I've had for a while. Again, big difference with the fix he did. This isn't my first time with Cool I.e. variable speed mtr and filter). Or, just plain pool knowledge. I've always been very pleased with their work and products. Certainly recommend them! read more

I contacted Cool Pools on Monday morning, today, about an inoperative Polaris sweep in my pool. Carol at their office answered promptly and told me she would give the information to Jack. We are familiar with Jack who has done a great job helping us in the past with a failed booster pump. Jack called me within a few minutes and told me at my request he would be out by Thursday at the latest. Well, I received a call from him a 2 PM the same day saying he was on the way. Then I received a call soon after that he was there. He quickly identified the problem, a hidden (to me) small clogged filter on the sweep line. All of his visit took about 5 minutes! Great service! Ron read more

Great people. Super prompt in their replies and really informative. Had them come out and do a 1 time service on my pool and they were great. Highly recommended if you want someone honest to work with. Very knowledgeable and willing to help in whatever way possible. read more

We have used Cool pools to service our pool for about 2 years. When they first opened our filter to wash the cartridges, the technician was not able to close the filter . Jack (the owner) came to look at the issue and got very upset with us saying that the screw had lost it's threading and that he was not able to close it. He had sent us some rude text messages regarding this issue and did not take any responsibility for what had happened.  Since, it had been more than 10 years since we had bought the filter, we went ahead and paid for the new filter system and installed it ourselves. We continued to use cool pool for the pool cleaning service. Last month, the day the technician came to service our pool, the filter timer stopped working.  I talked to Jack. He said that there is nothing the technician could have done to mess up the filter timer. Since, nobody else touches our pool equipment other than the cool pool technicians and since the filter timer had been working till the morning the technician came to service our pool, I asked Jack to replace the timer. Jack , not only refused to take responsibility of his technician's action, he also said that Cool pools will not be servicing our pool anymore. Even though we had paid for the entire month, they stopped servicing our pool mid-month. I have reached out to them more than once asking for a refund of half month fee that they did not provide service for and I have not heard back from them. read more

I just learned that Cool Pools, a board member of APSP (The Assoc. of Pool & Spa Professionals) has helped spear-head the "Water for a Warrior" fundraiser to donate a full in-ground pool to an injured veteran to assist with therapy and say thank you for their service. Many members of the community are pulling together to make this happen and they've chosen a recipient. Cool Pools is also donating the new pool "start up" and "one year of pool service" to the veteran. Jack and Jen Bishop with Cool Pools is AWESOME!! read more

Well we have used Cool Pools for about two years and is their service is still as good as it was on day one. My pool always looks great and we have had zero issues. Jack and/or Jennifer always answer my novice pool owner questions and have the best customer service I have ever experienced from ANY company in ANY industry. Thanks! read more

Jack from Cool Pools came to my home today to give us an estimate for our monthly pool service and to fix our pool sweep. After he took a look at the pool sweep he found the hose was blocked. We did not need to replace the motor like we thought! This saved us hundreds of dollars. You want an honest pool cleaning service and pool repairs just give Jack a call. read more

Talking to Jack at Cool Pools is like talking to family. Very personable but yet very knowledgable at the same time. If he cannot do the job he will at least point you in the right direction. His rates are very resonable in terms of the typical maintenance stuff for your pool monthly. He makes life a lot easier for all of his clients. Call him and you will see why so many swear by him. Jack you rock and thank you again for all the knowledge you have bestowed upon me when it comes to pools. read more

Yelped a request for a plumbing leak repair to Cool Pools after no response from another company. They emailed promptly and Jack called to confirm a free diagnosis appointment. We agreed on fix, price range and appointment date. Jack showed up on time and spent over two hours working the problem. Unfortunately, there was still a minor problem in the filter connection that caused a very small drip at full pool pump power and for that reason Cool Pools did not charge anything for labor or parts used in the fix. I feel a bit guilty as one can hardly detect the leak. I will definitely be using Cool Pools for my next pool service. Cool Pools - Fair, honest and highly recommended. read more

Absolutely LOVE the service from Cool Pools and the helpfulness of Jack. Every time we have had an equipment problem he has responded promptly and professionally. We just had a major power surge after losing the neutral on our PG&E line...totally blew up our pool equipment with hot weather upon us! Jack responded quickly and got our pool up and running 3 days earlier than initially promised. We would recommend Cool Pools to anyone we know! Diane & Barry H read more

Very polite and professional business! All of my experiences with them have been very positive. I called in regards to fixing my pool light when I was selling my home. Jack patiently walked me through finding the serial number of my light and helped me remedy my situation immediately. read more

We bought our house 3 years ago, and was referred to Cool Pools by our realtor. Having never owned a pool before, my husband and i didn't know the first thing to do and had many, many questions. Jack not only educated us, but is so patient and easy going. He goes above and beyond what he's there to do and makes it very easy to own a pool. Would recommend Cool Pools to anyone. read more

I don't know how many ways we can say AWESOME, but Cool Pools is AWESOME! Our neighbors raved about Jack for years, and we were desperate to get rid of the green in our pool, so we gave him a shot. From week one, our pool turned around and has been perfect ever since. My only regret is not hiring him years ago. You will not be disappointed! read more

In my experience, these guys are the best. I've tried a number of pool repair / pool service companies and love Cool Pools. High quality, very knowledgeable, professional and competitively priced. Highly recommend. read more

Jack is very knowledgeable and helpful and keeps my pool clean, chemically balanced and in perfect condition. I highly recommend this excellent company. read more

We have tried several pool services in the past year and none of them panned out until we tried Cool Pools. Very happy with the service and will continue on with them. read more