We pulled up to the drive thru to place our order and the female taking our order was so courteous and patient....My elderly Mom was with me and I asked for some time to discuss the options for shakes and the lady said pls take your time...after discussing milkshake options and hamburger options- I was finally able to successfully place our order- upon arriving at the window to pay- we were greeted with a beautiful smile and the same voice taking our order whom graciously accepted my apologies for taking so long to order....not only was she calm and patient- she had such a pleasant attitude in this extreme heat and never rushed us for pymt as I was struggling to find my phone or my wallet...it was such a pleasure to come across someone of her age whom understood the meaning of "customer service" and didn't fuss or moan at my disorganization...Was hoping to have a code on the receipt to take a survey to say how amazing this sweet girl was- yet all I see on the receipt is the cashier's name was Amber- IF indeed that is who I dealt with today at this location at 2:26p- girl you are AMAZING and I appreciate you!!!! And yes- the food was fabulously prepared and my elderly Mom devoured her peach shake and said it was SOOOO much better than the one she got at Chick-Fil-A lat wknd....hope Amber gets props for being as sweet as she was during our visit!!!!! read more

This Cook Out sits at the busy corner of Gallatin Pike and Conference drive, and is wedged between Taco Bell and Burger King. For the most part, it is your standard Cook Out location, nothing special and nothing terrible. I usually swing through when my partner wants something from the nearby Panda Express, which means we all end up happy with our choices! I don't have a go-to order as the menu has so many variations and combinations, I usually make a game time decision on what I'll be having. However, the one constant with every order is the Oreo peanut butter shake! I mean, that thang is delish and thicc! Service ranges here, and is usually pretty decent. Never any major issues. Food is always on point. Only minor misses and forgetting sauces or condiments on occasion. Most of my visits have been via drive thru, so can't speak to much inside. Overall, solid Cook Out location! read more

usually the nuggies are my go to order no kap lil nuggy tray w/ cheese bites n a lil cajun wrap oh yea bitch it slaps. cookout sauce is bussin shit i can taste it rn. however got the cheesecake and it was straight ass. not tryna be that guy but damn. it was trash no kap. read more

I've been here 100s of times and the food is always fresh and they haven't gotten my order wrong not one single time. Line is always fast. 100% recommend. read more

First off I love...Cookout but this particular time really pissed me off. Was on the phone with my 69 year old mother , who's not familiar with the menu, because she was going through the drive-thru. I could hear the lady being so impatient and rude to my mother so when my mother got to the window I asked her to ask what her name and title was. She was the manager and told my mother she didn't have to give her name. This was the Madison, TN Cookout night shift. I heard everything and the lady was very unprofessional and I will be taking things to corporate. read more

It's a Cook Out, what do you expect? The regular double burger absolutely did the job, although the full tray or whatever it was which meant adding slaw and chili to the burger was not the most exciting. Or was that supposed to be a side? 'cause if it was supposed to be sides, well, then they sure as hell forgot to put them in the bag before I left the drive-thru. read more

Ok, I went to this location the day it opened and have continued to go back at least once a week or so since then. You just cannot go wrong with the tray/platter. Though I panic whenever I go through a drive thru, no matter how many times I've seen the menu. I appreciate that I have never gotten anyone on the other side show impatience with me even though they may be. I am unsure why, but I do, I panic and if I don't write it down ahead of time I blank as soon as they give the prompt for me to order. Worst still, I rarely get something different, meaning I KNOW what I want to order and I have it memorized but once I get to the mic, I blank. I usually get a tray with a Hamburger w/ cheese and a combination of corn dog and bacon wrap or chicken nuggets. It isn't too little food and not too much, though I'm sure some argue about the sizing regardless. I've not really had a bad experience here either with the food or the service. Whenever I go to the Taco Bell next door and get stuck in line I always look over and see Cook Outs line rolling along I immediately get envious of everyone on that side. I'm gonna dedicate this paragraph to the onions. At first I thought it was just luck of the draw, getting a big hunk of onion on the burger. You know that, "Do you want a side of burger with your onion?" kind of thing. It's the way ALL the Cook Outs do their onions, they do them thick, and they do them plentiful. My advice would be to skip the onions if it will make it difficult for you to eat the burger. Otherwise, if you're like me, you pick some off to be able to eat the burger then save what you picked for a snack after. They come off really easy and doesn't change the burger at all. If you need a fast in and out lunch or dinner that's decently priced and tastes good this is your place. I highly recommend. Stay safe out there! read more

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OMGeeeee! Never heard of this place before visiting Nashville. Best fast food burger I have ever had by far! The experience was a little weird but I want one of these at home! read more

This is always our "go to" for burgers when we are in the area. Best burgers best onion rings and best shakes! Their shakes put Sonic's to shame. read more

The food is just like you would expect at a backyard, barbecue little family cookout. Services fast and friendly. Very fun and friendly atmosphere read more

I've been her twice and I have to say the burgers are delicious! Fries are always hot and fresh! The prices are great and service is quick and friendly. Definitely check it out! read more

I was excited to eat at Cook Out for the very first time tonight. I asked my husband to take me and our 7 year old daughter out for a burger. We drove to the Gallatin, TN location and when we arrived, things started to feel uncomfortable. There were people (very obviously) on drugs in the parking lot, outside the front door, and also inside the restaurant. They were coming in and out and banging on the restroom doors. One lady could barley walk straight and another man walked face first into a door. My husband and I had to find a spot as far away from these people as possible and make sure our daughter was seated in the opposite direction so she could not see their behavior. The staff seemed unbothered and allowed these people to congregate at the front door and inside. We were getting ready to leave and we had to use a side door by the drive through to avoid any altercations on our way to our car. We couldn't even walk out the front doors. I'm not sure who the manager on duty was, but I can't begin to believe this would be ok with corporate as representative of your brand. We enjoyed the taste of our burgers, but the experience was anxiety ridden and unpleasant. I just hope someone is able to get a handle on what's happening there since other families with children were also present. We won't return. read more

I ordered two wraps, one honey mustard and one ranch neither of those had any sauces in them whatsoever. I work with food and am a assistant GM and I always make sure the service I provide is what I expect from my crew to be the same as if I'm the one ordering food. read more

Always messing up my order and forgetting items :/ pay advertising on Togo window has multiple different hourly rates for the same position also very confusing read more

Cheap food fast. Everyone does it. Good food fast is something that's few and far between. Cookout falls somewhere in the middle for me. Walked in and was greeted by Jesus music on the speakers almost as loud as the bars I go to play back home. I guess that's just the south? I digress, goodbye one star. The girl behind the counter was more worried about the other guy she was working with and making sure she looked good while flirting to say hello to my party. Whatever. I employ teenagers and know that's mostly all they're worried about. She took our order and it was right, so I'll get over that. They have these "platter" things that come with a miscellany of odd sides, like a bacon wrap and quesadillas. I partook in the Double Burger, with an bacon wrap and hush puppies as my sides. I also upgraded to a Cheesecake milkshake, and that was an awesome idea. The burger was pretty good. A step up from Burger King, but the price point for all the food was only $4.99, so it kind of blew my mind. The sauces were good and the veggies were okay, so their burger was a win in my book. Sides were sides. Bacon wrap was weird; two slices of bacon with ranch in a tortilla. Oh, and all the way at the bottom there were like three shreds of cheese. SURPRISE! It's a good idea, but could be executed better. The hush puppies were okay too. They looked like stubby fingers. But, again, I digress. If they tone down the Jesus in your face, and the angsty teens, this place would be awesome. But if you're into that stuff, enjoy. Happy Eating!! read more

Cook Out - Double, Bacon Wrap & Stubby Finger Hushpuppies. - Hot Dogs Near Me - Madison, Tennessee

Never gets the order right. I got a tray with an order of fries and chicken nuggets and got 1 chicken nugget and 4 fries.... Another time I ordered the same thing and just got the main entree and no sides... awful read more

Friendly and fast service. Really good fast food. Price 10/10. We got the tray, which you can pick for a main burger/sandwich, 2 sides and a drink for $6.99. Worth trying! read more

I am obsessed with this place. The food is so amazing. Always good never disappoints.....

I WISH THIS RESTAURANT WOULD DELIVER. I am elderly and unable to drive, but someone brought me food from their; and it was like a grilled hamburger in your backyard. Sooooo Good!! read more

Stood in line a good 10min while 3 other people behind me waited. Very disappointed with customer services! One an done stick a fork in it!

Good shakes! Decent burgers, overall a decent place to get a quick bite. I'd recommend it.

Have you tried the cheesecake?! They have tons of flavors to choose from! And it's soooo yummy! This place is great for our family because my kids are so picky. We hardley ever agree on where to eat. Coming here lets everyone get what they like because they have such a wide variety of food! The prices are great and the food tastes like you're at a family reunion with the grills blazin'! Mmmm....Mmmmm! The smell alone will hypnotize you right into the parking lot. Don't try to resist it. Once you've tried it once, you will be hooked. The only thing I would criticize about this location is that the employees need to greet the customers better. They are so fast paced that it feels like you're being super rushed. Other than that, it's great! read more

Cook Out - Grilled Chicken Sandwhich - Hot Dogs Near Me - Madison, Tennessee

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The food was cold and the burger was hard and dry. The cheese bites were cold and did not have cheese in them only a drop of cheese for a cheese taste. The quesadilla was the pits and not fit to eat. A smidgen of cheese with chili powder . Save your money. The food at this place stinks and you definitely will not enjoy it. read more

I ordered a Junior burger double cheese , one piece of cheese is on here It didn't say it came with bacon my boyfriend is Muslim and doesnt eat pork . It didn't say it come with tomato either it said it came with mustard , ketchup , pickle , onion and lettuce and then they want to give me the root to the onion and I asked for corn nuggets when I get hush puppies , if these ghetto ass bitches get off the phone and get to work maybe they would get the orders right . I had to add my own condiments to my burger as well . read more

Cook Out - I ordered a Junior burger double cheese , - Hot Dogs Near Me - Madison, Tennessee

This is terrible! First off, my son asked for lettuce and onion on his burger...this is what we got (see pictures attached). While there is an entire slice of onion, there is but one meager piece of lettuce! I had to take off over 90% of the onion in order for the food to become edible. This is how much I had to take off for him (see pictures attached). Second of all, the "no ice lemonade" was extremely watered down. Whether the machine was low on flavor or the drink was truly bad, the service definitely did not make up for it. Last but not least, my daughter's corndog resembled rubber so much so that she was unable to chew the breading. Food or service: I wouldn't be able to tell you which was worse. read more

Cook Out - This is how much I had to take off. - Hot Dogs Near Me - Madison, Tennessee

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This is the closest cookout to my house. I haven't really gotten to try one in a different city, unfortunately. I've been in this area for five years or more now and the few times we've eaten here has always been kind of hit or miss, most of the time at least one thing or two is wrong. It seems to be the norm for fast food now? Either we brush it off, shrug it off and deal with it because it's still a good 15 to 20 minutes away from us. I can deal with sometimes having to wipe Mayo and tomato off of a sandwich that wasn't suppose to be on there, etc. tonight for the first time, ordered cheese fries with one of the trays. That come with 2 plain hot dogs and the other side, hush puppies.. there is no excuse for this... you can put a plain hot dog in a little container, instead of cheese fries....? And then put the bag of hush puppies right on top of the cheese fries and then they're completely ruined. Just........ why!?!?! Not to mention had eaten here a couple days prior and had gotten double cheese burger with fries and hush puppies and the hush puppies didn't come in a bag then but did when I ordered cheese fries. Don't think the employees are liking anyone who's ordering food during this time at this point. The person who put this together... I'm sure you wouldn't have wanted to open your food to see this. Thanks. read more

Cook Out - Hot dog tray with hush puppies in a bag on TOP of cheese fries.... thanks. - Hot Dogs Near Me - Madison, Tennessee

I came through the Cook Out drive thru on the way home from the office (around 6:30pm), typically a time where most places can barely muster a hello. The first thing I hear when I pull up was the friendly voice of Mr Cornelius Hill who you could tell was actually smiling through the speaker. When I pulled around, the team at the window, Ms Passion & Ms Deja Moore were extremely friendly, conscientious, and also with a smile. In my professional life, I frequently come across many different types of people, but one thing always holds true... you can train everything but attitude! Thank you Cook Out team for an excellent experience! Oh yeah, and the food was great, too. read more

My chicken sandwich tasted like the back of an overly burnt stove. My coworkers hotdog was completely black and crispy. The only thing that was good was the fries and sprite. read more

I had the cajun grilled chicken sandwich. I love the taste of char-grilled food. Wow!!! I will be back soon!

I'll NEVER return and I will always discourage anyone from going to this location. Can't even make or get a simple order correct. I was in this industry for over a decade and find this inexcusable. No cars in the line and a crappy attitude over the speaker and at the window. Management needs to be checked smh read more

Cook Out - Tore a patty and half and used it as a double. Didn't order fries. Ordered nuggets. - Hot Dogs Near Me - Madison, Tennessee

It looks a little iffy if you are new to the town but the food is good and the shakes are absolutely to die for and these are the shakes you can pick up and take to people at home because they aren't soft and meaty. But I will say they have been a little rude/cranky here lately i don't know if that because of all the crazy stuff happing in the world but yeah, and they always tell me my sauce is in the bag and it's not. Today I literally asked for sauce at the window and she said oh I already put that in there. Um news flash you can't read minds and you just lied straight to my face read more

This location was very awesome. We took an entire team there and they were very quick to get through our orders. The staff was not overwhelmed and seemed to be having fun while working. Food was great and correct!! read more

Excellent food I have eaten here 1000 times. They are fast cheap and it's actually quality food. For the money it the best around

Food was great. I'm not from Nashville and this was one of only a few places that were open at 3am beside the usual I.e. Taco Bell or McDonald's so we choose cookout. This was by far the best choice. $5 got a good well cooked burger a small fry a small onion rings and a drink. Their was a gang of cars in the drive thru and the line moved way faster than Wendy's could ever do. Overall a great place to get a good burger at a great price. I will be getting another one before I leave back to little rock read more

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I fell in love with a peach cobbler milkshake...It was so thick and nice, with good chunks of graham cracker crust. The burger was great too. I got a big one with all of the fixin's. It is a southern chain, but new to me. I thought it was a neat greasy spoon spot. It definitely helped my hangover. read more

Cook Out - Hot Dogs Near Me - Madison, Tennessee

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Legit the best deal in Nashville. Food tastes like what YOU get at an actual home made bbq, which is bizarre for fast food. Everything, 100% on the menu is reasonably priced, and srafd has never left me waiting for more then 10 minutes on dozens of visits. Cook out is dope, cheap price for pretty good quality food. read more

Nice late night burger joint. The combo meals are nice l, I had the charburger with bacon. My associate had the watermelon milkshake and it was surprisingly refreshing. read more

Cook Out - The front - Hot Dogs Near Me - Madison, Tennessee

I really enjoyed the barbecue sandwich it was hard to believe this was a chain fast food restaurant - I mean if the food was set before me - you walk in get in line order and by the time you get to the end of the counter, you have your food. The menu the first time is overwhelming so much to choose from - and they have Coca Cola! We ate in and it was pretty full of people so you know it is good or every where else is closed read more

Cook Out - Bar b cue sandwich corn dog and onion rings - Hot Dogs Near Me - Madison, Tennessee

Milkshakes, great! Food is good! Service .....lets just say I got snapped at by the cashier, "DO YOU NEED SOMETHING?!", by just asking if the milkshakes sitting on the counter were mine. I was like okay thanks, to which she replied I CALLED THEM OUT THREE TIMES! Well first off ....no you didn't cause I was 5 ft away listening for my ticket. Like in about 10 seconds this girl made me feel like I was a burden for patiently waiting and just asking about my order. they don't have an intercom to yell out tickets, so it's like this tiny whisper in a sea of loudness. But man, just uncalled for rudeness. Luckily I'm from out of town and I was sooo excited to go back to cookout then this terrible employee made me never want to come back, she probably spit in our shakes with that attitude. Maybe try the drive thru, and I hope others get better customer service. But seriously uncalled for, what a jerk. read more

Absolute worst service I have ever received! It took forever to give my order, then it was wrong and cold. They acted as if they didn't care and said I could take the order or not but wasn't getting the "correct" order without paying yet again! I'll never come here again and I will let everyone on social media know how crappy this place is read more