Have only had the drive-thru experience a few times, but it is good! A bit greasy, but the Zax snack is a good deal (about $7). Fries are mostly fresh (the usual fast-food hustle of using old grease vs. new grease standards) and seasoned well. Chicken fingers are a bit small, but again, it's fast food. Seasoned well, especially if you get the Nashville Hot Or lemon pepper dry rub (have to upgrade to a 4-piece, but mostly worth it). Sourdough bread is good. Peach sweet tea is sooo good. Only reason for four stars (and I know it's corporate Zaxbys, not this location), but a $4 upgrade going from 3 chicken fingers to 4 is steep- the one time I did get it, I had about 6 fingers, maybe by accident? All in all, good food, good service, cool ambiance inside. read more

Came here a few times because it's on the way home , they have mixed my order up with someone else's twice which means theirs was messed up as well & not what I paid for . They sound rude when greeting and drinks are always flat . read more

This Zaxbys is located on Lebanon Pike near the busy intersection of Lebanon Pike and Old Hickory Boulevard. For the most part, this is your standard Zaxbys location. I popped in after an afternoon on the nearby Greenway, and scooped up a Buffalo Big Zax Snack with extra seasoned fries. They gave me the extra seasoning, but forgot to toss my tendies in buffalo...so I guess I just got a regular big zax snack. Not the end of the world, as I enjoy the plain tenders, but I was craving some buffalo. Service was solid. The cashier was polite, friendly and genuinely pleasant to interact with. The store was well kept and clean. The drink station was also clean and well stocked. Given its location at this wild intersection, you are best to enter/exit via the Hobby Lobby shopping plaza. Overall, solid Zaxbys location that I wouldn't mind coming back through...but maybe I'd check my food before leaving next time. read more

So thankful this establishment is still in business as Zaxbys was a childhood fav of mine once upon a time...thankful for the nuclear and very much miss the insane sauce!!! read more

Zaxbys - Kickin Chicken Sandwich Birthday Cake Milkshake Boneless Wings - 5 - Fast Food Near Me - Hermitage, Tennessee

I place this order on DoorDash so I cannot account for the service or the atmosphere just the food quality that I received. I travelled to Nashville from DC just because and one night we didn't wanna go out so we decided to order and I saw they had Zaxby's. I haven't had it in a while, but I remember it being really good when I had it in Virginia. I saw that they had lemon pepper, TRADITIONAL WINGS, so that's what I ordered because the last time I was here I didn't know they had wings. I did not receive traditional wings. I have no idea what to even call that of which I received, but you can look at the pictures for yourself. I also had three white pieces of something floating around in my drink. I was so disappointed. I threw everything away! read more

Zaxbys - Soda with something in it - Fast Food Near Me - Hermitage, Tennessee

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We went to this restaurant with our 3 grands. I told the woman I had a mobile order. With no smile and no words she simply shook her head back and forth. I asked her to explain. She said we don't have that order. I showed it to her on my phone. She didn't look at it and insisted they didn't have it, and proceeded to get the manager. He couldn't find it. It shortly finally showed up in their system. I got no apology or friendly response. Should rename this place "Pooter's" -- the food is great but the atmosphere stinks! read more

I enjoyed my first experience at Zaxby's on a previous evening that I wanted more food from this chain. I dropped by this Zaxby's location, which was on my way back to the hotel. This Zaxby's has a drive-thru. I took advantage of it. The man ahead of me needed help with his order. He hd ordered online, was expecting some item, but it was rejected. I heard the woman over the speaker, whom I would later know as Karla P., help him out. She was knowledgeable, especially when it came to the types of wings offered and all flavours. I had her when it was finally my turn to place my order. I got the following: - Teriyaki traditional wings (5) - House zalad with grilled chicken and light vinaigrette Karla was friendly and great. I paid with a credit card. All was great. She handed me my food in a bag. I thanked her and drove back to the hotel. I had dinner in my hotel room. I had cold beverages in my fridge, so I didn't need to buy one. The teriyaki wings were delicious. The wings were a good size. Five of them work well with a regular salad. The teriyaki sauce was yummy, but not terribly sweet. The wings were done perfectly. I loved my house zalad. The veggies were crispy and fresh. The grilled chicken was yummy. I loved the light vinaigrette. It came with two slices of buttered toast. Delicious! It's great reminiscing about what I ate last month. Ah, memories! I wish that there was a Zaxby's nearby. I love salad and a drive-thru way to pick up one would be great right now. I had a great experience. I hope to return someday and try the chicken fingers. (330) read more

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I live in the area and used to get Cobb salad often. Which used to be great (a couple years ago and then hit or miss). The last 3 times I've paid $13 for a head of iceberg lettuce. Finally the 3rd time I called to complain. They won't refund my money unless I go back into the store despite having my order number, name and c/c info. And they'll either remake it OR give me my money back. So it's completely on me when they didn't provide a product that was as described on their menu. Do not go here, chick fil a is down the street and never any issues, and great customer service. read more

It's fast food. I don't know what to say. My daughter really wanted to go here and so we did. It was fine. I didn't even eat my whole sandwich but I'm just not a big eater more of a grazer. I just got the traditional fried sandwich it was good but again fast food not like I'm salivating to return. It's like a southern chicfila. That's all. Fries were a no go. Not a fan. Sweet tea was good and the dipping sauces were good. Thanks for reading! read more

The food was overly greasy and the fries had a very funny taste to them maybe due to the oil they use to fry them

Always check your to go orders, even if it means opening the bag while there. Paid for large fries; order was regular. Paid for extra blue cheese; no blue cheese in salad. They consistently get the orders wrong. read more

I ordered a Cobb Salad in the drive-thru. My ranch dressing wasn't in the bag - which wasn't a big deal because I saw that they were busy. I walked into the building with my receipt to ask for some ranch dressing. After waiting for over ten minutes, the young man at the register asked what I needed. As he walked to the back of the store, a very rude girl asked if I was helped. I said "yes, he's grabbing me some ranch dressing." She said "uh, did you pay for it?" As he handed the dressing to me, the girl asked him if I paid for the dressing. I asked her to look at my receipt and she ignored me. I will not be back to this restaurant. That employee reflects the image of Zaxby's. read more

Zaxbys - Fast Food Near Me - Hermitage, Tennessee

They STAY forgetting salad dressing for the salad at this location. Which is usually no big deal, because I'll just turn around and get it. But I bought my salad the night before to eat it the next day. And of course no salad dressing. Which is annoying when you're hungry and the dressing was specific to the salad. read more

Great experience. Jeff's customer service and friendliness is exceptional. Food was fast, hot, fresh and modified correctly. Amazing job all around by this Zaxbys team! read more

Haven't had the chicken fingers but I always love the Zach's cop salad with grilled chicken and the fried onion rings is great on top love the crankle fries and the chicken sandwiches and the special sauces are grealways A-line to wait through the drive-through but it is a wait for the good read more

I ordered for the first time deep fried pickles. They were not hot and weren't crispy at alllll just mushy salt! The happy meal of chicken fingers was just ok but the fries didn't seem fresh at all. read more

I'll never understand why a fast food place refuses to put sauces in their orders. You have ruined multiple meals and I'm done.

If you're not going to fulfill orders accurately through DoorDash, then you should no long accept orders from DoorDash. The level of attention to detail and not fulfilling the order that is PAID FOR is unacceptable and extremely disheartening. As hard as the market is right now for businesses, I would expect you to at least be able to fulfill orders how they're placed. read more

The staff has always been nice and the food has always been good. Today I got up to the order speaker and nearly waited 20 minutes for someone to take my order. They did inform us that they were short staffed and I totally understand that isn't their fault but I do wish we had at least gotten a discount considering the unbelievable wait time. read more

It took over 10 minutes for me to get one little box of fries, and after I waited for at least five minutes, none of the people walked in...

I think I'm generally going to undertake a fellow Yelper's rating system of not giving chains more than 3 stars with few exceptions like Ruth Chris, Flemings, Roy's, and things like that, but I'm going to make an exception here because this Zaxby's was extremely clean (granted it's brand new), the employees were really nice (When I was tossing my leftovers away one noticed I was about to toss out most of my fried cheese bites, I told her I didn't care for them, and as I was walking out she handed me a coupon for a free appetizer for next time), and the fried chicken was quite, quite good. Sorry for that super long sentence The nibbler literally took me by surprise, and the chicken strips has batter on them that didn't all come off at once, but was tiny grain-like. The best chain fried chicken I've had. Their "medium" drink is absurdly large. I'm still curious how I spent $12 here, too. I had the cheese bites, 5 chicken strips, a nibbler and a medium drink. I'll be back. read more

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Flavors: Excellent Food: Great! Serving size: Depends When you order the chicken strips, be prepared for tiny little tenders. These used to be a good size, now they are about 1/2 what they used to be. They are still seasoned and prepared well (and taste AWESOME with the Zax sauce), but the portion sizes are quite sad for the meats/protein. The fries and sides, however, are usually always quite good and there is usually more than enough with regards to portions. Overall: I'll be back! read more

I was treated very rudely by the lady in the drive thru. Simply the worst customer service I have ever received.

Zaxbys has an amazing selection of chicken dishes for whatever mood you are in. They also have a freestyle machine and a crushed ice machine just so you can enjoy "that good ice." I always enjoy getting their kickin' chicken meal, a buffalo chicken tender sandwich on garlic Texas toast. The fries are the only thing I don't enjoy here. I absolutely despise crinkle cut cafeteria fries. They would be so much better with twice fried hand cut fries. The milkshakes here are alright, I would go over to steak n shake for a shake instead though if that's what you want. read more

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Chicken sandwich was cold, like they didn't even heat it up at all. Ordered 5 chicken fingers and only got 4. Girl at the window was too busy on her phone to pay attention to people at the drive thru window read more

Long wait and definitely not their best work. Normally it's pretty decent here, but tonight was definitely a let down. Barely any teriyaki sauce on the tenders could be forgiven if it was quick. But it definitely wasn't. read more

Zaxbys - Fast Food Near Me - Hermitage, Tennessee

Had a run in with the manager here, Val. Drive thru orders. I have a frequent diner card that specifically states that they will punch it PER GUEST, PER VISIT. Val refused to stamp the card both meals ordered. We are talking about a card stamp here. It would cost Val $0 and a ton of good will. Instead she argued with me thru the window. I went online and complained. Never got a reply from anyone. I enjoyed my meal, but I will not be returning. Ok, maybe the Lebanon store will get my business until my card is full. Then I'll eat at Chic-fil-a. read more

Zaxbys - Fast Food Near Me - Hermitage, Tennessee

Unfortunately none of the Zaxby's in South Nashville are worth a visit. Horrible service. Filthy dining room. Poorly cooked food and food handling. After several attempts, they've continued to fail. I swore off Zaxby's thinking they were all horribly managed. Decided to give one more try - in Hermitage on Lebanon. Incredible experience. Night and day. Super clean dining area even at peak of day. Food was cooked perfectly. Staff wasn't very engaging but also not rude. It was an enjoyable experience. And even though the Antioch, Nolensville Rd and Brentwood locations are more convenient, I will only way Zaxby's when in Hermitage. Wish the Hermitage store could train the others. read more

I know they're just starting out, and this may be only for opening month, but I found this Zaxby's to have the friendliest employees of any fast food restaurant! This is how fast food should be!!! Of course, the food was superb as always. You gotta try the fried chicken zalad! As for the guy above me who refuses to give anything more than 3 stars, you suck. Giving something 5 stars doesnt mean its a 5 star restaurant, just means a 5 star experience, based on what it is. Some people.... read more

Small chicken, but very delicious. Fast service. Asked if we wanted sauces, charged us for them, and turned out the combo came with sauce already. read more

Id rate it a one star because it wont let me rate it any lower than this even though it deserves it.Well first off they wont let you quit 2.They guilt there workers into taking shifts. 3.They give poor breaks. 4.They have no respect for there workers personal lives or schedules. 5.There food is better than some and more nasty than most. 6.Just poor character quality in general. 7.ew like wtf i could go to mc donalds and get better service ewwwww 8.This place is total bullshit they treat there workers like slaves and dont even respect the laws of the land 9.They make minors close on school nights and make them work 12 hour shifts in a row with 30minutes break read more

Food is always good just make sure your order is right when going through the drive through.

Great service at the Hermitage Zaxby's! The restaurant was very clean. We always love getting the Cobb salad and the chicken tenders with the awesome fries! read more

Tired of this place charging me for extra sauce then not putting it in my bag 3rd time this has happened

Wow!!! Let me start by saying I am a DM in the food industry so I have some what high expectations, and I was blown away at the level of engagement from the managers to the hourly staff. I am still in amazement at how great everybody performed their roles. Valencia was the manager on duty, and you could tell that the level of her engagement with her staff breeds an amazing place to work. The food was great, and they exceeded all my expectations. They made a guest for life. read more

I feel really bad to say this and maybe this is only because I gave this place one shot but I was not too happy with the chicken I got. It just seamed really salty. I am going to try it one more time and give it another shot read more

First time at this Zaxbys and it was by far, the best experience I have had with this franchise. I dealt with a guy named Q who was very enthusiastic and was having fun with his job! I normally don't do fast food and Zaxbys high-calorie options are definitely a nemesis of mine but the great customer service make keep me coming back for more! read more

Tonight I completely blanked and forgot to wait to get my debit card back from the cashier at the window. He chased me down in the street in the pouring rain to return it to me. I wish I knew his name because THANK YOU!!! I have on my receipt a "102 Raymla M" - hope that's the correct person and he gets some recognition! read more

I've had a couple of items off the menu and they were both fine. Nothing amazing, but neither were bad. I would say the positives are that the inside of the restaurant was clean and new and they also have the cool touch screen Coke machine that lets you add your choice of flavors to your soda. The negatives are it's kind of average food and it's on the pricey side for fast food. read more

First time that I've ever had Zaxbys! Where have I been?! Haha. Food was great, restaurant was clean, and the staff were extremely friendly and patient! I will definitely go back. read more