amazing service kind and caring staff, quick to make food and attend to customers. Very clean area, manager is a joy to be around.

The wait was normal. But the fries were clearly left in the fryer too long. Literally tasted like hot stale fries. Worst fries I've actually ever had in my life lol but the rest of the food and drink was normal and good. Decent burger. Correct items in order. Fries were SO bad. I think I caught this place on an OK day. read more

All very friendly and patient staff, and amazing food, would recommen, amazing place.

I can't get this in the NE. I pick up domestic trips to fuel my inner fat kid. I love whataburger. Got a patty melt add jalapeño and large onion rings. The rings were half missing but I don't care. Food was warm and prepared to order. I suspect all the bad reviews are drunk people late at night (they are 24 hrs). I'm a fan! Shout out to my brother, Frank the tank. read more

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No one was at the counter to take my order, I had to order from a kiosk, which seemed very impersonal to me. The food was very good. I can't complain about that in the store was very sterile. It was clean, it must've been a new design. It's not the Whataburger that I grew up, knowing, but it was still delicious. read more

Whataburger - Mural in the store - Burgers Near Me - Hermitage, Tennessee

A year later hoping maybe this place had improved but nope! still terrible. And same problems. Really wish someone would get in here and fix this place as it has now set an impression for me that Whataburger is bad, and with them opening up all around town now too, horrible tone to set. Once again, dining in and place an order at self serve kiosk with no staff at the front counter. Then try to find a seat and the entire dining area was a complete mess. After 15 minutes, I go up to ask where our food is and the staff was completely clueless, including a "HUH?" response with a bunch standing around, then brings it in to-go which was the best happy mistake since we wanted out of there. Our order was also not correct. What is this staff getting paid to do? They seemed to have plenty of people available. read more

Amazing food and even better service, kept asking if everything was okay and the overall ambiance was very good.

Worst. Burger place. Ever. I ordered biscuits and gravy from a very obnoxious brat. I waited half an hour to get some weird veggie concotion instead. Ive had multiple poor experiences with the lowlifes they hire here and the food takes forever, is cold, and is grossly overpriced. Go back to where you came from this place is straight trash. read more

I am very disappointed in your Hermitage, TN location. I went there for the first time today. I ordered at the Drive Thru. They had both ordering stations open, but only one was operable so I had to back up and move. I ordered French fries and a cheeseburger without mustard and onions. The signage states it comes with ketchup, but the ketchup was missing from my burger. Since I ordered while sitting in my car, one would assume I might eat in my car. However, my bag did not include napkins or extra ketchup packets. No napkins??? Wrong order??? Are your staff trained at all? It is important all orders are correct, but Drive Thru especially because the customer drives away so there is no way to fix the mistake afterwards. Please do better! read more

Whataburger - Order Receipt - Burgers Near Me - Hermitage, Tennessee

Restaurant 1208 needs help. We visited this location on May 27, placed our order at 8:52 PM, and received it at 9:14 PM. The food was lukewarm. All soda options weren't carbonated, meaning they were flat, and folks dumped whatever they had chosen, hence the mound of ice. We settled for Lemonade. Usually, Whataburger will provide you with a number, and when your order is ready, they'll bring it to you. Once they hand you the order, they'll ask if you want some condiments: ketchup, spicy ketchup, etc. The server did ask us, but he has yet to return to our table. I went to the counter and retrieved them--no big deal. Finally, the employees were arguing amongst themselves. Sad. read more

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Never had a WhatsAburger. Now that I have, you wont have to. Disgusting would be an understatement. There was nothing good about what we were served; burgers and fries. Seriously, I don't understand how anyone could stomach this nonsense. Without peer, the worst fast food burger I've ever had. read more

I have tried so many times to give this location the benefit of the doubt but I'm disappointed every time, without fail. The employees are kind and I can tell they are trying but the service is unbearably slow. I've waited up to 30 minutes for this "fast food". I grew up I Texas where this restaurant is a staple. I was so excited when this one went up right by my house, but I never go because I can't stand how slow everything is. Management, please figure out how to support your team better. Something's gotta give. Update: burger was cold. This is my last time at this location. read more

I love what a burger and this one is no different what is burger is quality food for a cheap price our server was very nice very good place read more

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It's a good place to go and best food and good service and staff the milkshake are the boom

We just got into Nashville from Los Angeles, the first thing we did was go to #whatsburger to get a Dr. Pepper Milkshake. One of my favorite meals is the Cobb salad with honey mustard sauce. I didn't know the salad it came with bacon. So, if you don't eat pork or cheese tell them up front. Our young adult son and daughter loved the Honey BBQ Chicken Strip Sandwich. The double cheeseburger was also a hit with them. We did not care for the fries. The #whatacatch Fish Sandwich was a little bland. I used the spicy ketchup on the Fish and it was delicious. read more

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Horrible service!...drive thru takes forever...employees look half asleep...whataf*ck!

Whataburger. What a disappointment. We heard about this much anticipated icon of burgerdom, but this location didn't measure up to those reviews we've heard from those in Texas. Yes, this location is shiny and new. The burger, fry, and shake combo was okay. As was the chicken. The spicy ketchup a nice touch. Just not the spiritual out of body experience I've heard about from the elders. I've had one or two burgers from Whataburger in the homeland (Texas), and never understood what was so special. Maybe nostalgia. Maybe they are better at 2 am after a few drinks. All and all it was a decent experience. Drive through was efficient. The wrong order quickly corrected. The meal itself filling. The typical 'not bad, not great.' Everyone has their favorite burger joint. Whataburger is that place for many. Just not us. But it does rank in the upper half. read more

Whataburger - Burgers Near Me - Hermitage, Tennessee

I gotta say, a lot of the low rated reviews and I mean A LOT of them are from when they first opened and when the drive thru lines were bananas. It's much more settled down now. The lines are much shorter, faster, and a pro tip there is zero wait time in the morning! We ordered a bunch food from the lot breakfast menu and I gotta say I it was actually very good for fast food place. The taquitos are more like rolled breakfast tacos and a big portion! We got two taquitos with cheese and one with bacon. The bacon loaded taquitos are they was to go. The house fave was the chicken honey biscuit! Crispy chicken with was tasted like a grandma homemade biscuit. This is a must order! Look I know this is a chain, but it's tough to base your entire perception of a restaurant, especially a fast food restaurant, during their first two months of being open post pandemic. I highly suggest those people come back and give this location another try. Remember, no wait time in the morning! read more

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Food was great as always, service ... not so good young lady delivering food had a bad attitude just because I told her that my soda was flat and that there was a slight confusion because they got my name wrong and mixed up the order. read more

What? Oh. A burger. And thats exactly how I feel. Just nothing special about this classic melt or the soggy fries. I tasted 2 things: grease and onions. Wait time: could be better. I ordered at 7:11pm (not the gas station) and food came out 7:30pm. I also ordered honey BBQ AND spicy ketchup. I only received the BBQ. There was also I slight confusion because my receipt was #16 and this rude couple infront of me was also #16...soooo ya. Specials: get the spicy ketchup while its hot (every pun intended) its only around for a limited time. All in all...inall... Its a one in done for me. read more

Whataburger - Burgers Near Me - Hermitage, Tennessee

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So all of my employees from Texas rant and rave about Whataburger. So I did some research and found out that I didn't need to fly to TX to try it. We were in Louisville celebrating my mom's bday, so I figured since it was only a couple of hours away we could hit up Hermitage, TN (just outside of Nashville) and get some Whataburger. My eyes lit up when I saw that white and orange sign. It was only right that I had on my orange and white Tim Couch jersey. When we got in we were able to order fairly quickly. The manager let everyone know they were severely understaffed so it would be about a 20-minute wait for orders. That was completely fine with me, I grabbed my number and my drink and waited patiently. The food came out in about 10 minutes. I ordered the Southern Bacon Burger meal and a patty melt because I heard they are the BOMB! The Southern Bacon Burger wasn't bad. It was massive and well seasoned. The fries were just meh, nothing special. The patty melt was also just okay, nothing really jumped out at me. I split the patty melt with my mom and she really enjoyed it. Now I can say that I have pretty much conquered every well-known burger chain! Customer Service 1-5=4. Southern Bacon Burger 1-5=3.5. Patty Melt 1-5=2.5. Fries 1-5=2. read more

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Awful... as always. I don't know why we bother. We ordered ahead. We were the only ones there. And we still had to wait over TWENTY MINUTES for our food. And when the food did get to us, the fries were soggy and the food cold. The employees were so clueless that they had to come out and ask us who we were again. I can't believe this place stays open. read more

First time here not impressed. The burger was good but I've had better. I ordered a chocolate milkshake yet did not receive it. I will go back to get my shake not sure if I'll try another menu item read more

Does place definitely live up to who it's height. From the moment I saw the location, the line was at least half a mile long. Even after several weeks of being open this place is packed! The trick is to just park in the Lowe's parking lot next-door, and then walk over and order inside. We waited probably 10 minutes outside before we were able to order food. Their burgers are definitely a step above the normal fast food chains. Unfortunately, they charge you for all sauces besides their different ketchups. They do have some spicy ketchups which are really good. The burger itself was pretty large and yummy. Fries were also pretty good and reminded me of McDonald's fries. While I did enjoy this place, I wouldn't drive out of my way to eat here. I would just come if I'm in the area already. read more

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Amazing service. Came late with very large of about 35 and they made it a priority to serve us. They were extremely kind and helpful.

The fries and chicken sandwich were very good.and the service was great too.in great location.

It's sad that this place just opened. There's hardly anybody at the register. You got a wait for somebody to come out. Which I get I guess but people just walk by you without saying hi you have to grab somebody's attention. I had four people behind in the kitchen look at me and not say anything. I sat there for 10 minutes. There's one other person in the whole restaurant eating and there's probably two cars in the drive-through so it was a slow time maybe in between shifts I don't know but doesn't mean you don't say hi work will be right with you. I had to grab somebody who came walking in with a delivery to help me. As I'm sitting there, waiting the "one car" in the drive-through, came back with her order and they were missing 3 burgers. Aaaaugh check your order on the drive through!!! read more

Whataburger - their one trash can is overflowing right in front of them as it's visible from the register. - Burgers Near Me - Hermitage, Tennessee

Ok this could be the biggest disappointment so far for 2023. I don't remember Whataburger being this bad in Texas, wait that's a nice word, AWFUL is the right word. I really felt I was eating cardboard with paint. Did they give me the fake food from the comercial? Because the look was amazing that's about it. I wasn't expecting a super hot meal as it was delivered to me but I wasn't expecting 3 days old cold food either. I don't live that far from the place and it wasn't brought to me by a delivery person that I could say they took the wrong turn and got lost some how and took longer. I'm so disappointed that I would not want to try eating there to see if it's some how better. Nope, I won't even. If you come here, come at your own risk. read more

As we started passing this location en route elsewhere, we noticed the drive-through lines were almost nonexistent. Since I don't think I've ever eaten a Whataburger before, we decided to seize the opportunity and check it out. Much like Chick-fil-A at their high volume locations, this place has two lines running with staff members in the lot taking your order long before reaching a menu board or a window. The drawback is not knowing what you want because you've not seen the menu before. Yes, I typically investigate menus online prior to trying new places, but since this was an impromptu visit, I was completely in the dark. The woman taking our order did have a small menu on her person to show us, but turns out it is very limited. Fortunately for me, I wanted to try the basics anyway so I was not perplexed by this. The lines seemed to be advancing at a pretty good rate until we finally reached the actual menu board. From that point, it became a very long wait which was surprising. There were a few times where we considered to just drive away since it was taking so long -- I witnessed at least one vehicle doing this very thing, so I know it wasn't just us that felt it excessive. Finally an employee came to get our payment and apologized for how long it was taking. We then got the card back and a receipt, then -- after what seemed like forever -- the food and drink were finally delivered along with another apology. Sad thing? The food was really cold. Not even lukewarm -- solidly cold. How terrible to wait 30+ minutes for stone-cold food. Between that and the inappropriateness of some of the staff, I am not at all in a hurry to return. There's no point in my telling you what I thought about the taste of the food because...it was cold. Ok, fine. It was alright, I guess. I can see why people might really like it...especially when it's at least a little warm. It vaguely reminds me of one of my favorite burger places in Seattle. The one positive I can offer about this place is that the Coca-Cola is mixed just right. I consume soda very rarely these days and often find it not as great as I remembered it being...but that drink was delicious. Other items of note: The spicy ketchup is NOT spicy-hot (and I am a bit of a spicy-hot wimp), and I kinda like it. I want to try this place again -- prolly in, like, a year or so when it's not so popular anymore -- to see what the food tastes like when it's warm. read more

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Omg!! Who is the manager or owner here? I wish they would read their reviews. We love Whataburger, but this location is extremely slow!! Second time here and the same issue. No happy faces, and nobody in a hurry. Seems like nobody cares at this place read more

First time visiting this location since it opened. The space is clean and presentable. Food came out in a fair amount of time. Lots of people were inside. I like their dips and food options. I would love if Whataburger became more eco friendly. HOURS: Open 24 hours, 7 days a week PARKING: Parking lot available read more

Whataburger - Inside - Burgers Near Me - Hermitage, Tennessee

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Im not sure what all the hype is about this place - first time eating here and honestly i think every other fast food joint makes a better burger. Fries are mid, burger is mid...wont be going back. read more

How the hell is this place allowed to be part of the whataburger franchise?? These lazy morons stand around talking to each other and couldn't get an order right or on time to save their lives! I have never had a good experience here. It took them 25 minutes to get a simple order out today. What an embarrassment read more

The service was the slowest service I have ever had. I went into the restaurant thinking it would be faster than the drive thru which was wrapped around the building but ended up taking around 30 minutes for me to get my food. Overall the food was pretty good and would eat it again but not worth the time. The restaurant is pretty small and not enough space for too many people to eat in. So overall the food was good. The service was terrible which is why I will never go back. Lastly, the ambience was ok but more on the terrible side. read more

Whataburger is a fun place to eat! The burgers are big, juicy and delicious! Throw in some yummy hot crispy fries and you have a great meal. The staff is so friendly it's always nice to eat at Whataburger!! read more

Great burgers and milkshakes. It was my first time trying whataburger. Usual fast food place, busy during dinner so we went inside to order and eat. read more

Whataburger - Burgers Near Me - Hermitage, Tennessee

I feel like it's a hit or miss here. The first time we went I asked for ketchup at the window and the woman snapped "did you ask for ketchup when you ordered." It's was very aggressive for no reason. I replied "umm yes" she looked at the receipt and went Ohh since my request for spicy ketchup was on the receipt. The next time they were busy and the girl was collecting credit cards and walking away with them. She came back and brought us the card and the food and my hamburger had 2 bottom buns. The next time we went the food was great and service was great so it really seems to be a mix of who is working there. Other locations have been great only hermitage has been off. read more

This was horrible. The drive Thru design is illogical and food (burger) was not even hot. Mind you it was busy and lunch time. The spicy ketchup was the only Redeeming quality read more

I decided to give Whataburger another try. I waited in line to place my order behind several other customers, but the line moved fast. The woman taking orders was very friendly, and I placed my order for a combo with no mustard, add cheese, and onion rings. When my order was brought out, I opened my burger to find it overloaded with mustard and jalapeños. This was not at all what I had ordered! Although the tag on the burger was right, the contents were completely wrong. I found a worker who said she would get me the correct burger. I ate most of my onion rings while I waited for a new burger. When she returned, my burger was right, but it was barely warm. Although I hoped I would have a better experience this time around, this trip did not turn me into a Whataburger fan. read more

I missed my opportunity to try Whataburger a few years ago and told myself that next time I see one I'd give it a try so when this Yelp Elite event popped up I knew I had to jump on it. When I pulled up the line was pretty long which was surprising since it's been opened for a week now. I thought, "oh man this must be good" Two meat Whataburger meal: Yuppp this was worth the drive from Nashville. Chick fil A down the street has a rival cuz this burger was meaty! Not as salty as Shake shack so that was appreciated. Anyways, let's get back to this double meat patty with cheese and onions. The size of this burger was just unbelievable. I mean hellooooo Mickey D's has got nothing on this thing. I guess I shouldn't be surprised since the company's from Texas. Onion rings: Per Kourtney's recommendation I went for the onion rings and it was a worthy choice. I needed a replacement for Zaxby's pulled from the menu onion rings and let's be honest those Burger King rings aren't cutting it. As YouTuber/food eater Mikey Chen would say "until we eat again!" And I shall be back! Shoutout to Kourtney for the help! read more

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