I feel like it's a hit or miss here. The first time we went I asked for ketchup at the window and the woman snapped "did you ask for ketchup when you ordered." It's was very aggressive for no reason. I replied "umm yes" she looked at the receipt and went Ohh since my request for spicy ketchup was on the receipt. The next time they were busy and the girl was collecting credit cards and walking away with them. She came back and brought us the card and the food and my hamburger had 2 bottom buns. The next time we went the food was great and service was great so it really seems to be a mix of who is working there. Other locations have been great only hermitage has been off. read more

What' a burger or more like what a long wait for an okay burger. Waited in the line at the drive thru although you can dine inside. I may have enjoyed it more if the worker taking orders in my line didn't just ghost us for 15 minutes. A nice lady showed up and took our orders. They had two lines and both moved smoothly once staffed. I thought it was a good price for a fast food burger meal. It was tasty and flavorful. The fries were a little cold. It's not the best burger I have eaten nor worst. It's a decent burger but definitely not a worth a long wait. I will try again one day. read more

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Prior to Covid, I used to travel to Texas often. This hit the spot and was exactly how I remembered. The burger was amazing and fries were fresh. I opted to walk in and order. I didn't wait in line more than a couple minutes, everyone was very friendly, and received my food in less than five minutes. If you're one of those giving this a low rating because you spent so much time waiting in the drive-thru, don't punish this location for your poor choices. read more

The only reason I'm giving them three stars is because we waited 30 minutes for our food inside the restaurant. It's definitely not 'fast food' at that rate. The food was very good though and the service was great! The restaurant was also clean and seemed relatively new. read more

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First time trying whataburger and I must say what a burger it was so good and I'm a very picky eater when it comes to fast food but this was actually good to my taste buds and the customer service was outstanding I'll definitely be returning read more

Just not very good. If you want a bland burger that makes you a little sick, this is the place.

Just waited 30 minutes for my food. Not sure if they are understaffed or just poorly managed. Food was good, but not worth that kind of wait. Won't ever be back. read more

Excellent and fast service. Darlene was polite, energetic; great customer service . Food on point!

A disappointing experience. I've been to a good number of Whataburger locations in Texas. Every Texas location was cleaner and had better tasting food. I don't know if this is the "standard" for Whataburger locations in Tennessee, but I will not return. read more

Came here for the milkshakes as my husband loves the Dr. Pepper shake and I get the chocolate malt shake. The drive through lines are ridiculously slow. They need to tell people if your going to have a big order pull up to the front of the store so normal orders can go through and the lines move faster. Inside the lines go just as slow. Prices aren't bad but the 30 min wait for drinks/food even for a supposed fast food place is ridiculous and thats with 2 drive through lines even. When they bring you out your shakes they have no clue which they are which can be a problem. Would we go back probably not to this location. read more

The inside is cleaner than the outside. Service horrible. Food will see. Haven't got it yet. Every table wasn't cleaned and food on the floor. Lastly read more

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Back in the 70's, I worked at Whataburger on Nolensville Road. It was very good then. Only served burgers, fries and colas and shakes. It was simple and good. The owners were from Texas. It was there for several years before selling and tore it down. I've been to some in Texas since and the menu is so big, it's like they have no much, can't concentrate on the 'start', the Burger. The wait is just too much a for burger that's not that good anymore. read more

I have to say that being a Texan, having a Whataburger in Nashville is wonderful! Special shout out to their overnight manager Trina, she was moving constantly and cleaning, delivering food to tables, checking on people's food and had such warmth the entire time she did it. True southern hospitality, she's a gem!!! read more

Whataburger - ##2 Double Meat Whataburger Whatameal - Burgers Near Me - Hermitage, Tennessee

Awh man .. fail.. this isn't the whataburger we know from Texas and luzianna.. dry and tasteless. The grilled jalapeños I asked for ended up on my wife's plain burger that was slathered with mustard. Won't be back. Hope Mount Juliet is better.. The new girl taking our order was pleasant, and we thanked her for being there. Also, it was before 11am and there was no line. Which is the only reason we tried read more

I had never had Whataburger and am so happy that Nashville finally has one! I got the #1 Whataburger with Onion Rings and it was so tasty! I am not normally a fan of fast food burgers, but this one is good!! The onion rings were so crispy! I loved them! I also order a Dr Pepper shake...I love Dr Pepper and this was fantastic!! Will be back!! :) read more

Not sure I want to admit how long I waited in line, but suffice to say it was more than an hour. But, hey--I used to live in Texas and I am a Whataburger fan;I've recently converted my kids, too. The line moved quickly, the staff was incredibly friendly, they didn't mess anything up in our order, and the food was soooo good. read more

Whataburger - Finally our chance to order! Two drive-through lines, which helps the line move quickly. - Burgers Near Me - Hermitage, Tennessee

So incredibly overrated. We will not be back. Especially not for breakfast the chicken patty was tiny and barely took up half of the tiny biscuit. read more

Whataburger - Burgers Near Me - Hermitage, Tennessee

This is my go to fast food spot. Food here is so good and the service is always good. It's no wonder why people line up for miles when these open! read more

Whataburger - a white truck parked in front of whataburger - Burgers Near Me - Hermitage, Tennessee

Takes too long. Ordered on kiosk to save time. Took a very long time. Not sure what's going on here

I have been here twice and it was a bad experience both times. I was really excited to have a Whataburger in Tennessee but this one is very disappointing. The first time they messed up my order (and way over salted the fries) and this time they somehow didn't receive my order when I ordered through the app so I ended up waiting over 30 minutes for my food. What's the point of ordering ahead if you still have to wait a long time? I called twice while waiting and both times they said they'd bring it right out and didn't. The lady I spoke with on the phone was rude as well. read more

I went at like 1:00am and It's nice to have something open 24/7 although theres no point if service is rude for no reason and your meal is missing ingredients with soggy cold fries . Literally takes minimal effort. read more

Burger was great! Service was friendly and fast. If I'm ever back in the area, I will definitely be stopping in.

This is one of the worst run QSRs I have seen in a while. Please tell me what is wrong here. We have stood here waiting for over 20 minutes now. The dining room is not busy and there were less than 5 cars in the drive through lanes. This place has really gone downhill compared to when it first opened. Previously, one could understand given the volume of business, but to be horrible when you are slow is inexcusable. Also, there are employees just staring at each other and clocking in and out without acknowledging any guests. This franchisee store needs a hard reset, because to gradually destroy the Whataburger reputation like this is actually depressing. read more

Delicious, as always! The wait is pretty long right now with it being a new store, though. We went around midnight on Sunday and were there for an hour and a half. It was worth the wait since we didn't have to work the next day and were already in the area. I got a jalapeño and cheese burger with fries and some spicy ketchup and jalapeño ranch sauce. The staff was very patient and friendly and gave us some extra sauces, too. I'm so excited for more locations to open in middle Tennessee and can't wait for more yummy burgers! read more

Took the long drive just for them. As a Texan I was glad to have Whataburger come to TN. But we were so disappointed...not what I remember the food to taste like. The meat had absolutely no flavor. The bun stuck to my mouth like cotton. It was hard to eat. It was a big burger with nothing to offer. Fries are nothing special, onion rings were average, shake was very thick and really the only thing worth having. Sad, but won't be back here. Culver's is 1000 times better. read more

The food was fine, but the service was remarkably awful. I don't typically leave reviews for poor service, but this was just that bad. I wouldn't recommend going to this location. read more

I came for the elite elite yelp event. It was nice to see a table The food was just ok. I wasn't really blown away by anything. The onion rings were mostly fried batter with a thin ring of onion. The burger did have some flavor to the patty. However, I don't think burger should automatically come with yellow mustard. That was a little off putting. The staff were super nice but you can see they were overwhelmed with orders. A big shout out to the lady taking orders for the yelp elite folks! She was very attentive and tried to organize the best she could during the crazy dinner rush. read more

Whataburger - Onion rings and Bacon cheeseburger - Burgers Near Me - Hermitage, Tennessee

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Fresh food and great customer service. Eric the manager was very attentive to a question I had. read more

It took 40 minutes in the drive thru for a mediocre burger, heavy on the mustard (their main flavoring I suppose). Never again.

So bad. What have they done to whataburger!! It's brand new and already inedible. I threw away a full burger, full fries and full onion rings. (We bought both to try) they need to change their grease the onion rings were brown. The coke all tasted like water too. What a bad experience. Save your money!!! read more

We went last night for supper, I had the patty melt which was very good. My wife had the double burger, which was a bit over cooked. The fries were nothing special, they took away from the meal. The Dr. Pepper milkshake was outstanding. All in all a good experience. We'll try something different next time. read more

Not sure what all the hype is about this place. Ordered a burger and onion rings after sitting in line for well over an hour. Glad I tried it, yet it's one and done. read more

This place is an absolute confusing mess after hours. I am a nightshift worker so this place is the only place to get a meal after hours, especially since the pandemic. Staff is rude. Service is slow. Food is okay. read more

$40 for garbage! Not one thing I ordered. They have the order in writing and they can't tell the difference between Coke and Dr. Pepper? I ordered a Strawberry shake and got chocolate. Cheese, pickles, onions, whataburger sauce, tomato and lettuce means absolutely plain. These idiots want $15 an hour...?! I'm disputing this charge on my credit card. Of course, management is the one who lets this happen...Mr. George, how much you pay dis guy...? Oh, too much Mr. George... read more

I waited 20 minutes for chili cheese fries and I got some BS in a foam tray. Fast food restaurants are the worst place to stop and eat while traveling on highway. I didn't want to give a star but unfortunately you have to. Sadly! read more

Whataburger - What is this mess look more like shit on fries than chili on fries. - Burgers Near Me - Hermitage, Tennessee

I think it's a Texan thing.... but I think this place is over rated. Fries are similar to McDonald's. I will say the burgers are huge! It is costly to eat there. I don't think my family will be going back. read more

Growing up in Tx I've eaten at Whataburger all my life. I live on the east coast now and was passing through and looked forward to eating here. By far the worst experience I've ever had at a Whataburger. Walking in, the tile floor of the entire restaurant is covered in a film of grease and is like walking on ice. It's seriously bad enough there should be caution signs up. The employees were courteous and took my order quickly with no issues. Drink area was pretty trashed. So bad I actually cleaned it up and even looked under the cabinets to put out more large lids since I took the last one. Sipping my coke it had that dirt taste that comes from the fountain not being cleaned properly, so I dumped it out and got sweet tea that was decent. Looking for a booth I had my choice of crumb covered seat, crumb covered table, or both crumb covered seat and table. I grabbed napkins and wiped off a table and sat down. Only to discover the seats were oddly rubbery like they had been cleaned with the wrong products and they were left with a sticky gummy residue that you couldn't slide on, again it's really bad. My food came out longer than I have ever waited in a Whataburger. I wasn't watching the exact time but it was long enough I was about to walk back up and check on it. I ordered the breakfast burger and a double cheeseburger. The breakfast burger was actually missing the beef patty entirely, and the cheeseburger had all the toppings placed in a ball right in the middle. I'm only writing this in hopes the owner sees this and takes action, because this is an incredibly poor representation of my beloved Whataburger. Again all the employees were courteous and all looked gainfully employed, but this location definitely has some major issues going on. Maybe stronger leadership is needed, not sure, but it's hurting for sure. read more

Whataburger needs to staff better. I come here often and it always takes 20-30min to get through the line. The staff is friendly, but it's obvious they need help read more

This Wataburger is WTF-burger. They can't get the orders correct. I eat here every morning because I can't get lunch items anywhere else in the morning on my way to work. This week 3 of the 5 orders were wrong. One of them the manager brought me my order and it was wrong. Placing the order through at the drive though seemed to be a challenge for them, so I started to use the app so they would have the order in writing and that didn't help either. It's like they have the attitude of, "as long as there is something in the back it's good enough" Every week 1 or 2 orders are wrong. This week was the worst. read more

First time at Whataburger and whatadisaster it was. Only one car in front and it took forever to order. The attendant was not friendly at all. we placed the order and it took forever. we were there so long that we had to rush out to get back to work. the order was all wrong, both burgers were no what we ordered at all, the amount of mustard was horrendous. we paid for cheese and bacon and nothing. the burgers were cold and bread was stale. we ended up throwing them away. The only good thing was the fries. The coke was also flat. we ended up with an $18 dollars expense for fries. We couldn't wait to check and replace order cause we were already late to get back to work. very unfortunate experience. Will never go there again. read more