This is on top of a hill - tough location to get in and out of. I ordered 1 sandwich using a reward in my account and added lettuce and tomato. The cashier made a mess out of my order and couldn't figure out how to get me to pay because she overcharged me by $20. She got it adjusted to 56 cents and expected me to be carrying a pocket of change. I wanted to charge it but she couldn't make that work. I gave her $1 bill but she didn't have the change. UGH! Let me out of here this was supposed to be a quick stop. The chicken breast was smaller then other recent visits to other Chick-Fil-A. Inside was smaller but you can tell most of their business is drive-thru. read more

Hard to not love every Chick-Fil-A on the planet! These folks were up early, taking orders, slinging chicken minis and doing it with a smile! Our order was ready quick, the folks were all friendly and the place just oozed of good cheer! They got us through very fast, just like the other 25 people in line! Keep up the great work! read more

Yes there is a lady at front counter with glasses and black bow tie on her hair older lady throwing straws at customers ... i didn't throw anything at you don't throw anything me terrible service .. the smiles were fake read more

When it comes to customer service, this place is unlike most Chick-fil-A's and it gets a "D" at best. Went through the drive-thru Wednesday for some Chick-n-minis. Started off unlike the typical Chick-fil-A when I asked my drive through order taker - Mary how she was doing today which garnered crickets from her. Ordered two 10 piece minis and a large hash brown. My order was brought out to me with two cars ahead still so I grabbed my order and got out of line. Never had to check Chick-fil-A orders in the past, so I wasn't concerned. Got home and discovered that I only had one 10 piece and a large hash brown and not the two 10 pieces I had ordered. To be fair, they only charged me for one 10 piece and the hash browns, but a 10 piece mini does not feed four adults. I called the store to share my disappointment and spoke to Josh who said he was a manager. After explaining the situation to Josh, he apologized and asked if I needed anything else. I guess not. I get it they can't deliver food, but be sincere in your concern. A $2 off coupon to make up for Mary's lack of customer service and her mistake would have been nice. Big fail in my opinion. read more

Chick-fil-A - Disappointing manager and order taker combo. - Fast Food Near Me - Hermitage, Tennessee

I usually enjoy Chickfila, but it appears that someone did not have the decency or the brain to watch the fryer while it cooked because it was overdone and burnt. Dissappointed. read more

Chick-fil-A - Charred Chick-fil-A Chicken Sandwich - Fast Food Near Me - Hermitage, Tennessee

This location is amazing. Randy the head manager always comes around and talks to everyone. They are beyond friendly here and customer service is exceptional. Great team of people and our family loves coming. read more

Been sick for the last couple of days after eating a chicken sandwich... people report of getting sick but I went ahead to order a sandwich and my stomach feels like it's attacking itself. Apparently they are using lab grown meat! After hearing that one I would NEVER get at chick fil an again... read more

Confession... I'm addicted to the holy chicken. There, I said it, but this particular location has never disappointed me. I've always have a great experience, accurate orders, delicious freshand their manager always surprises me with rewards in my app. This last time I came with my kiddos as I thought the playground was open but unfortunately it's not (sad face). I really hope they open it soon because parents need it. The staff was great and they gave my kids those cute little cow stuff toy. They have nice fresh flowers on their tables and they keep their place pretty clean. Their drive-thru is very packed but they are very quick and it moves fast. They also offer the option to pickup inside or they will bring it to your car (depending on weather). The only thing I don't like is the in and out of the shopping mall they are at. It can get very crowded and difficult to come in or out but that hasn't stopped me or anyone else seems like, so come on and get on the cows side "eat more chicken"... read more

Chick-fil-A - Fresh flowers on the tables - Fast Food Near Me - Hermitage, Tennessee

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I love their breakfast English muffin breakfast sandwich! Can't go wrong with Chicken minis with a side of hash brown. Service is always great! read more

I ordered the crispy chicken deluxe sandwich with honey mustard dressing and it was really good. I also had a frozen coffee drink that was good. The service was good and they were very friendly! read more

Definitely a go to whenever in the Hermitage area. Waffles Fries are always amazing and the original chicken sandwich will never upset. This location has recently done some renovation and it now has an open seating, which includes a community table! Staff is great and as always, friendly. read more

Chick-fil-A - lobby - Fast Food Near Me - Hermitage, Tennessee

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Ordered a breakfast bowl in 5 person drive through order, was given a burrito instead, was not upset but went back to fix the order, they asked for the burrito back which was odd, went back to the car, and since none of us have ever heard of food being taken back, one of our party had started eating it as to not let it go to waste, upon not being able to give the burrito back we then had to pay to fix the mistake, that was not originally our fault. I understand why it went the way it went, but I've never heard of this in the food industry and am disappointed. read more

This Chick-fil-A location stays busy like most do. The workers are friendly and the drive thru moves pretty fast. My trips to this location have been great, save one time when the bun and cheese on my sandwich were both cold and I found something undesirable inside my cup, but I like to think that was just an off day. The diet lemonade and chicken will keep me coming back, along with the friendly atmosphere. read more

Chick-fil-A as always serves us well. Love their chicken sandwiches, waffle fries and very kind and hospitable employees. This location always has fresh flowers on each table, recently built a nice patio outside complete with a few tables & umbrellas. Inside they have installed a few new automated trash can compactors too, cool. They've always had a children's play room inside the restaurant, our grandchildren love it. Someone had the forethought to include a hand sanitizer station just outside of the entrance. Using the Chick-fil-A App, I've found a few hidden items on the menu, I love the new Hot Chicken Sandwich, spicy but not to hot to enjoy. This location is no different form most others, it's extremely busy especially at lunchtime, they now have people outside at the drive through line to take your order and payment expediting the process and the App is working to save me time with my order ready to pickup and skip the line. Thank you Chick-fil-A for being proactive and keeping our experience enjoyable. Buon Appetito read more

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I'm a fan of Chick-fil-A. The service is generally standout above and beyond typical fast food joints. This location was clean (tables and floor), the line was fast, my sandwich was fresh, and the parking situation was easy. read more

This is our favorite Chick-fil-A! The staff is friendly and helpful. Food always comes out hot and fast. We drive past the Chick-fil-A closest to our house to come here because it is far superior! read more

The food and service were immaculate! I have never been more amazed by the upkeep and splendor a restaurant! Chick-fil-A has left me speechless and raised the bar for all other restaurants, from the ambiance to the food and service it is an overall 5 stars! read more

Customer service was great. Once I got home I noticed a hair in my fries and when I looked closer I saw multiple other hairs all different lengths and colors. Will never eat here again. Customers beware. read more

And you really got to try if you want a good place to eat at for breakfast and lunch and dinner And the service is really good that you should always get some Chick-fil-A when you're really hungry and like chicken the hospitality the really nice read more

Beware: NO KIDS PLAY PLACE at this location. So sad. Rivergate has one. Otherwise service was fine.

I mean it's cfa... but compared to other cfa's this location has terrible quality. No matter what time I go my fries always taste old and my sandwich is iffy-sometimes good sometimes a weird texture. Please fix this, I do not feel like driving to Mount Juliet when I want cfa. read more

Have had several recent orders that were m items. Called same day and was told I was put on a list to let them know next time I came by and they would fix. Today, came in and they said I was not on the list and that it must have been more than 7 days. Apparently, they will only correct their mister bad service for a week and then they pocket the profits and you are on your own. This was frustrating but seems to be a growing trend in fast food. Do better. read more

This Chick-fil-a location never disappoints me! My order is always correct and fresh. I especially when I have free deals in my app. Now who doesn't like free??? I definitely will be back! read more

Normally everytime we eat here the food is very accurate and delicious. Today, ordered mobile and went through drive through and ordered a meal with an upgraded fry to a large only to come home and see a size small in the large box. Very disappointed to pay extra for something to receive the skimpiest amount pis read more

Chick-fil-A - Chick-fil-A Waffle Potato Fries - Fast Food Near Me - Hermitage, Tennessee

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This is my favorite Chick-fil-A in town! The staff are friendly (of course) and also very knowledgeable. The management get right in there and help out when it's busy. I have done some fundraising work with this Chick-fil-A recently, and the more time I've spent working with the people here, the more I enjoy eating here. And yeah, the chicken is fantastic, too! Personally, I recommend either the grilled chicken sandwich with extra pickles or the kids nugget meal. And use the app so that you don't have to wait on line. Whether you wait for curbside pickup or order from your table, the app makes the experience much more peaceful. The lines at Chick-fil-A are usually 2-3 families deep (because it's that good). Use the app! read more

I love Chick-fil-A. I know I shouldn't, but I'm a sucker for that Christian chicken. I've been to more than a few locations over my years. This location is not one of the better ones. The staff is more worried about getting you in & out than being friendly. It would be okay if they were actually fast. The restaurant seems clean when I've been inside. My whole issue with them is little things like, when you order "extra pickles," they give you a small container with pickles. They don't make the sandwich to order. The chicken usually tastes as if it's been sitting around for an hour or so. Another gripe I have is with location is when you order a value size fry, you end up with a regular size fry in a value size package. They never fill up the fry sleeve. The only positive aspect of this location is the text alerts that let you know when receipt day is. read more

Chick-fil-A - This happens ALL THE TIME. Why bother ordering a value size if you're not going to fill it up? Pay for "value" and get regular. - Fast Food Near Me - Hermitage, Tennessee

Great customer service, very speedy with getting food out to customers. Food quality is always consistent.

A very disappointment morning Wednesday, 9/23/2020 at 8:40 am when speaking to the manager on duty Alison. We felt rush through when placing our order, trying to check our order and off the phone by the manager after finding out that some of the order was missing. The worst experience and we feel very unwelcome at this location. Sincerely, Mr. Johnston read more

Visited via the drive thru on Friday, December 4th near closing. I bypassed many other restaurants to get to Chick-fil-A. I ordered at the speaker and waited in line. About the fourth car back from the window, a female worker came to my car window and gave me my total. I stated that I had a reward on my app. She asked for my phone and I said no. First of all, I was not handing by over $1,000 phone to anyone and not during COVID times. Her response was "Well, you will have to wait in line." Wasn't I going to have to do that anyway? She dismissed me and walked away, appearing to be frustrated. I would have expected, "We understand, we will get you at the window with our handheld device." TOUCHLESS. Why would Chick-fil-A want to be liable for a worker dropping a customer's phone? Not that this would have made any difference but I do not remember her having on gloves. But gloves or no gloves, for mutual protection why would you want to handle someone's cell phone. Not the service I expected from Chick-fil-A. I attended one of their webcasts years ago and part of the emphasis was great service to the customer, above and beyond other fast food. This visit was similar to what I would expect at other fast food restaurants and at a higher price! read more

Yeah, this is good chicken! Their classic chicken sandwich has about the nicest crispy batter I have come across. Also, there is a well stocked condiment bar that is great, except for the ketchup packets that can't be opened without a chainsaw. I also had the Peach Milkshake. Nice bits of peach and a nice tartness that I'm not familiar with in a shake. Really enjoyable, if you can handle the calories! read more

I ordered a spicy chicken sandwich meal. Everything was scrumptious. The employees were very friendly. Service was fast.

Never been to a more friendly fast food restaurant in my life. Food is good just like all Chick-fil-A's. But the service and the staff were outstanding. read more

The food is always good and it's always super busy. I do not feel unwelcome when the staff try to put a rush on getting my order done and correctly. Always polite and fun to talk to. I'm happy to see the business thriving. Managers and staff are doing a good job, especially during covid. read more

Wait times in drive thru lane are unacceptable since they went back to one lane. I've not seen any other establishment this slow. In line for 22 minutes from the time I gave my order until I received food. read more

Almost every single visit, something is wrong, either missing or incorrect items. Every. Single. Time. It's exhausting and incomprehensible how other Chick Fil As manage to have it figured out but this one can't get it together. read more

If you are giving Chick-Fil-a anything but a 5 star review, I'm not sure I can't trust anything you say. They have the most polite and helpful employees and serve "God's chicken". If I could I would give them 10 stars. read more

GREAT food. The only complaint I have about this location is there's a young girl employee with long dark hair, she usually hands out the food. Her hair static clung to my salad bag, I thought it was food standard/etiquette to always have your hair up when serving food? She didn't have it in a ponytail or anything. read more

Perfect every time. Courteous staff. Orders always correct. There are even times when I heavily modify or order things that aren't even on the menu, and they still get it right. Strongly recommend. read more

This Chick Fil A is now one of my favorites. I went there for lunch today and the gentleman taking my order was extremely kind and polite, and when I mentioned I was newer to the area he told me he had a list of places for me to check out. I got my food and ate it, and it hit the spot as Chick Fil A always does! So delicious and fresh. After I finished, the same gentleman came and sat with me with a list of his favorite area restaurants and explained what each was. What great service-I will be returning there! read more

I ordered 10 sandwiches with pickles on the side for all... got no pickles. Ordered 7 orders of fries with Lots of ketchup.. only was given 1 packet. 1 whole packet for 10 sandwiches and 7 orders of fries. So pissed. read more