First time here, and overall I'm not impressed. It was okay, but nothing to rave over. The food was about a 4.5 - almost excellent. The service however was about a 2, as I had to wait a few minutes inside for a cashier to address my request. He spoke with a lot of assumptions, and he seemed as if he was way too busy to help me. The place was clean, however it's not a high priority on my list. Overall, I gave the place just over 3 stars, but not enough to call it 3.5. My advice - order in the app and call it a day with this place. Hospitality is not a skillset they know how to do to any amount of degree. read more

Whataburger - Burgers Near Me - Madison, Tennessee

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The incompetent girl working drive thru forgot my spicy ketchup even after they took 15 mins to make my burger.

FOOD!! OMG! Where do I PHUCKIN' begin, I have this restaurant a try three times and all three times the food was SHYTTY!!! First time I ordered the order was wrong. I wrote it off as an AUDIO issue with the intercom system. Second time I went, they still got my order wrong again. ‍‍‍ I don't know if the people there don't want to work or they're there just to get a check. NO one takes pride in their work. So today, 1/28/26 @ 12 pm ai decided to give them another shot since I was starving because I hadn't eaten since the ice storm hit Saturday. No Electricity No Hot Water Food spoiled in fridge!!! So I go and order a #2 combo large Easy mayo Extra tomatoes NO lettuce NO onion I don't care for lettuce and I'm allergic to onions. Tell me why I had 4 pieces of onion smashed into my top bun? Immediately had to throw the bun away. WTF Meat not fully cooked. How can you not fully cook a patty that isn't even 3/4 inches thick is beyond me. My 12 year old daughter can cook a frozen patty until it's done!! WTFYM!! Just pathetic!! I truly feeling like WHATSABURGER has SCAMMED me out of 40 bucks. DEAR AMERICA STOP EATING AT WHATSABURGER BECAUSE YOU NEVER GET WHAT YOU WANT ON YOUR BURGER!! Y'all need to scrap the whole system of this fowl food system you call a burger joint!!! I WILL NEVER EAT THIS FOOD AGAIN AND IM ABOUT TO COPY / PASTE THIS MESSAGE ON MY SOCIAL MEDIA PAGE AND THEN GO LIVE WITH MY 100k followers and have them repost this until it goes nationwide. Company should be ashamed to call yourself a FOOD service industry member!!! PS: you only got one star because I couldn't finish the surgery without a star. But you get ZERO stars. HELL You should get a negative GALAXY FUCK a star! SORRY FUNKY FOOT FUCKERS! read more

Whataburger - TRASH TRASH TRASH!!! - Burgers Near Me - Madison, Tennessee

I've given this location two chances since it opened to get it right, as it is en route to work. Unfortunately, the 3rd shift staff consistently have negative attitudes and act as if the customers are bothering them by ordering. The attitude presented on both visits was as if they didn't want to be there. On top of that, my order was wrong both times. Customer service and order accuracy seriously need improvement, especially during late-night hours. read more

Don't ever door dash from this place, they never put sauces, forks or napkins in the bag. Ever.

Customer service is top tier. Onion rings are decent. Lots of condiment variety. The burger was like a whopper with heavy mustard. I do like whoppers. read more

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So, so slow. And wrong. This was the second time I tried to get breakfast here. The first time took seemingly forever but I figured it might be an off day or something. Nope. There was one other car in the line ahead of me. 22 minutes (yes, really) later and right before I was about to leave because I'm late for work by now, I was given a bag of food. Got to work and thought they had forgot my hash browns. On closer inspection, they gave me someone else's order. Sorry MIKE19, I hope you enjoyed what I picked out! On the plus side, the cashier, Atticus F. (which I'm positive is his real name) was very nice. Not nice enough to make me go back though. read more

Whataburger - Definitely not a biscuit. - Burgers Near Me - Madison, Tennessee

Very messy burger, veggies were out of the bun, all the sauce were on the wrapper. Very poor quality of this burger joint...no wonder it's gotten a 2 star review, I'm going to give you a rating of 1 star. Never coming back, I'm going across the street to Steak N' Shake. read more

First of all, it took an hour to be given the food. Second of all, both orders were wrong. I do not recommend getting this if you want food, or at least not at this location. read more

Good to have Whataburger in the Madison/Goodlettsville area, and finally nice that the initial hysteria after opening earlier in the year has passed! I have been to this Whataburger a few times since it's opening with majority of my visits being drive thru. My drive thru experiences are never an issue, but do take longer than your average drive thru times. So, do not come through this drive thru if you are in a hurry! I realize that the wait times are due to "cook to order", and I am not mad about that, at all. So, do y'alls thing and make it up fresh! Speaking of fresh, the burgers are always on point, however the sides, mainly the fries are always on the less than stellar side. I have gotten in the habit of asking them for 'Crispy fries" in an effort to get them to freshen them up before giving me my order. Sometimes it works, sometimes it does not. While I have never had an issue in the drive thru, my lone dine-in experience was almost enough to make me write Whataburger off. The service at the counter was just awful. It was not that it was slow, but the cashier just did not care and was borderline rude. Overall, glad to have Whataburger in the neighborhood. While I would not go out of my way or fight Gallatin Ave traffic on a Saturday for a burger, I would swing by if I was already in the area and wanted a decent burger and sweet tea! read more

manager was rude and unprofessional, didn't check the order, food was wrong, couldn't understand the person taking the order and they just need to slow down and pay attention read more

No Whataburger by us so stopped in since we were up that way. The burgers and fries were perfect and fresh. Amanda and the rest of the staff were excellent. Very clean space as well. Thanks for a great experience. read more

We stopped in last night to pick up some burgers on our way home. It was a little before 9 pm. There were four maybe five cars in the drive through, yet it took more than THIRTY minutes to get our order. Despite the drive through attendant asking us twice whether we wanted mustard (which we confirmed we did) the burgers came out sans mustard. That in itself wasn't a big deal because we had mustard at the house, but the quality of the burgers was so bad the taste of mustard couldn't cover it up. We had two single burgers- total cost was over $13. The quality of food, service, wait time... no where near the price. Plenty of other/better options in the area. You'd be better off going to the new McDonald's up the street on Rivergate tbh. Not sure if it's related, but wife woke up at four in morning with horrible digestion pain. Hopefully this location isn't indicative of whataburger as a whole. I hear so many people rave about whataburger- now I question their sanity. I don't see myself ever going back read more

I went to the Madison/Rivergate store today and ordered 52.22 dollars worth of food. Ordered on line so I thought it would be ready when I got there. I got a breakfast platter with eggs and bacon also ordered extra bacon and eggs two honey butter chicken biscuits w/ 2 sides of honey butter. And some other things ( no problem there) so I waited 30 minutes and finally got my order. So I pulled around front to check out the order. I'm missing the 2 sides of honey butter and a chicken biscuit and the extra bacon and eggs so I go back thur the drive Thur let the cashier know what I was missing. Well your manager comes I tell her what was missing and she proceeded to tell me nothing was missing because she bagged my order and asked for the bag back. She said that the bags were open and told her I opened them to check my order. Then she said did you eat one of the chicken biscuit because I put 2 in the bag and started to go through the rest of the bag so I told her if she started pulling my food out I want it made over. Then I asked for the district manager number and she walked away. She would give me any replacement, information she never came back to the window. read more

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We keep coming back, hoping it will be better but service is ridiculously lacking. You would think that corporate would pay attention to a brand new location.. Sad read more

Whataburger - a car parked in a parking garage - Burgers Near Me - Madison, Tennessee

Just opened drive-thru on 5/29, dine in still closed. This crew is top notch imo, new store and the handful of times that I have been, my wait has been kept under 10 min. Hopefully everything keeps running smoothly. read more

The food is great here. The service is fantastic. The dining room and bathrooms are always pristine. The only negative is that the parking lot is very small and crowded. So we just park next door at the Lowe's so that we can get out easier. My favorite item on the menu is the jalapeño cheddar burger. Add some spicy ketchup to it to make it even better. read more

Whataburger - Burger with bag - Burgers Near Me - Madison, Tennessee

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Breakfast biscuits were old, very dark brown and very hard. I had to return them. They did cook some fresh ones and did apologize.

Walked in with my son no one wanted to wait on us they were "on break" finally ordered people are visibly eating in the kitchen, one girl drinking a shake while staring out the drive through window which is a good safety hazard. This restaurant has a lot of ghetto employees that are not professional. Will not be returning or recommending anyone to go here read more

Food is so so we all know that, some of them are cleaner than others but I just have to say at this location there is the sweetest lady that works here. Her name is Kathy and she's works the register. Unfortunately she wears a mask poor thing at any rate, what a perfect example of Dedication and customer service. She makes sure to say hello to every single person and goodbye as they walk out. Totally patient with every person to as she man's the register solo. Kudos Madison Tennessee Whataburger!!! Kathy is awesome give that girl a raise! read more

I was so looking forward to having a Whataburger delivered. I am elderly and in bad health, so I can't drive any longer. I read everything on the menu and placed an order. Almost immediately I got a cancelation with no explanation. Really bad for business, if you ask me. read more

Crew is a half star crew at best. Used the kiosk because the person at the counter was too busy having a conversation about who called out etc. Finally went to fill my drink but I was waiting on none other than another employee having a text war while trying to fill her drink. Crew spent more time hanging in the lobby swearing and talking about how to work less instead of cleaning up the shithole they've created. Manager needs to step up or out. Either or something's gotta change. Food was ok. Nothing wrong there. Though a lot of flies in the dining area makes me question a little. read more

Whataburger - Flies - Burgers Near Me - Madison, Tennessee

First visit, me and my wife. I ordered a hamburger and took the clerks suggestion and made it a cheeseburger. Waited about 10 minutes for our order which was brought out to us by a server who had about every condiment you could want on a tray he carried with him. We ordered onion rings and they were typical fast food frozen ones. The cheese burger had no cheese. The biggest disappointment was the mound of chopped stuff and mustard on the burger. It was sad to see the burgers so poorly made. Very difficult to figure out how to even get in the place. I see no reason at all to return. read more

Stopped by tonight for quick dinner and I have to give major kudos to Zamira! She was so polite and was running the show from cashiers, busing tables, taking food out to mobile order, and grabbing ice because the ice machine was down. She truly was wearing multiple hats and was so kind. Thank you Zamira for a great meal and being a rockstar! read more

I wait forty minutes only two cars ahead of me for a Luke warm burger with mustard only and cold fries. Eat anywhere else.

Everytime I come to this location I always have to wait over 20 mins for one order. Yall need to get staffed . This don't make no sense .

The food is good, and the workers are nice from my personal experience, but they are the SLOWEST service team I have ever witnessed. If there are any more than three cars in front of you from the place where you order, you're not getting your food for another 25 minutes BARE MINIMUM. I have waited for 30-45 minutes in the drive thru before, it is absolutely atrocious. If you see anymore than 2-3 cars in front of you, just go to Steak n' Shake instead. Again though, good burgers, good fries, great spicy ketchup. read more

If you're out of the banana pudding shake, maybe you should take down the million signs in the drive thru that say, "Try our Banana pudding shake!" Geniuses. read more

Service and ambiance were great! However onion rings and cinnamon rolls left no desire to ever purchase again. Onion rings were like eating crunchy oil and the cinnamon roll tasted like dough. Really, you would be surprised how much you can make on quality food. read more

Well 3 months since I tried this store and drive through is still very very very slow !!! Not worth it. luckily there's a stake and shake across the street. read more

I've been waiting 40 minutes in the drive through and still haven't ordered yet. the workers are rude and they wouldn't take my order inside. read more

Whataburger - a view of a gas station at night - Burgers Near Me - Madison, Tennessee

Service slow. Hamburger over after taste of mustard. Big disappointment. Asked for regular ketchup. Told it was in the bag. Drove off and you know it. NO regular ketchup only spicy. read more

Visited for first time today. The wait inside to order was ridiculous. 2 people ahead of me and waited almost 10 min to order. Changed mind and ordered online via app. Food came out quicker but order was wrong. Ordered triple with cheese and jalepenos. Only had one slice if cheese versus normal 3 slices and no jalepenos. read more

We love whataburger but this location by far has the worst customer service. I understand they are newly open but in the 4 times we've been there the service continues to be a disaster. This time we ordered curbside service. The young man that brought our food out was great. The problem started when we realized our order was wrong. I went back in to get my order corrected, after waiting another 30 minutes(food now cold) was greeted by a very rude manager. She was non-apologetic, when I asked for the food to be remade due to it being cold she tossed the food in the trash, again no apology. I was so surprised at the terrible service I finally asked for a refund and was told to go online and request a refund since I ordered online curbside. Terrible customer service. Nothing fast about this fast food restaurant. Save yourself some anguish and drive half a mile up the road to chick fil a. Service and food always top notch. Wanted to give 0 starts but the app wouldn't let me. read more

Wanted to eat inside. Dining room closed. Waited in drive thru line for 45 min and left because line barely moved Ridiculous.

The food here is tasteful but cold. Every time I go. The service is also terrible. I spent 15 minutes at the speaker waiting to order my food and another 15 minutes waiting for it out the window. I can say that the employee at the window was friendly. read more

The drive thru line took over 45 minutes to get through 3 cars. Its not fast food if it takes 3 hours to get a burger. Im not sure if they were understaffed or if they just had shitty workers but do better. Its fast food not the length of a drive in movie. read more

First time ever waiting 20+ minutes in a drive thru line and still leave without even getting to order because there is still 6 cars in front of me. Absolute waste. I'll never come here again read more

ate at madison tn location, first time and got the jalapeno combo. was very dissapointed with the bland taste of the burger. best thing on it was lettuce, mustard and onions. fries were not that tasty either but were hot. im not impressed with the food considering the $27 dollars for two combos. read more